FAQ

FAQ

It's so easy! Purchase, scratch and reload! Get a Reload Card at participating stores to add credit to your Yes account. Yes Reload Cards are now here! Another way to easily and conveniently reload your Yes Credits!
Available in RM 10, RM 30, RM 50 and RM 100 cards for you to choose from. Reloads are credited to your account instantly upon activation. Online Reload

Visit any Participating Outlet and purchase a Reload Card		Visit www.yes.my/reload		Reload amount will be credited instantly to your selected Yes ID account

SMS Reload

Visit any Participating Outlet and purchase a Reload Card		Type REL<space><Yes ID@yes.my> <space><Activation Code> and send it to 018 330 1111		Reload amount will be credited instantly to your selected Yes ID account

Note: This service is free of charge should you use your Yes 018 number. Standard telco charges apply should you use this service on other local networks. To check your balance using an alternate mobile number, simply register the alternate mobile number in My Account. SMS

Type BAL<space><Yes ID@yes.my> and send it to 018 330 1111		You will receive a reply showing your selected Yes ID account credit and Valuepack balance

Note: This service is free of charge should you use your Yes 018 number. Standard telco charges apply should you use this service on other local networks. To check your balance using an alternate mobile number, simply register the alternate mobile number in My Account.

Over 11,000 Merchants Nationwide Reload your Yes Credit at any outlet that carries the e-pay logo with an e-pay terminal. Visit your nearest e-pay merchant outlet for an instant reload!

Reload your Yes Credits with e-pay at over 11,000 merchants and point of sale locations across Malaysia: Hypermarkets Pharmacies Supermarkets Electronic Stores Convenience Stores Independent Retailers Bank

Visit any outlet that carries the e-pay sign and request for the reload amount that you require over the counter.		To reload, please provide your Yes account or mobile number to the attendant serving you. The attendant will then complete the transaction for you using the e-pay terminal.		Upon successful transaction, Yes Credits will be immediately credited to your account. You'll also receive a confirmation email and a printed receipt as proof of purchase. EASY!

QIWI Reload for Yes is now available! Bringing you another convenient way to stay connected. You are now spoilt for choices! With QIWI, you have an option to reload RM 10, RM 30, RM 50 or RM 100. All you need to do is locate a QIWI kiosk near you. Follow the step by step to reload and wait for an SMS notification with a soft pin number. To activate your QIWI soft pin, head over to yes.my to perform the reload. Find QIWI kiosk FAQs I want to activate my QIWI soft pin NOW!

1.	Visit QIWI Cash Payment
2.	Select Payment > Select Internet Providers > Select Yes > Choose your preferred reload amount of RM10 , RM 30 , RM 50 or RM 100
3.	Once selected, your reload amount and reload instruction are displayed.
4.	Key in the preferred phone number to receive the soft pin via SMS on your mobile phone.
5.	Visit www.yes.my/reload and key in your Yes ID. To activate your reload, key in the soft pin number under the activation column and click on submit. You'll see a 'Successful Transaction' page once you've done.

Kiosk	Mode of Payment	Type of Purchases
Find e-pay Kiosk FAQ	Cash	Reload RM 5 RM 10 RM 30 RM 50 RM 100
Find OnePay Kiosk FAQ	Cash	Reload Valuepack Purchase RM 5 RM 10 RM 30 RM 50 RM 100 Valuepack 68 Valuepack 150
Find QIWI Kiosk FAQ	Cash	Reload RM 10 RM 30 RM 50 RM 100

Two easy ways to activate your reload:
Click here to activate your reload online Activate Reload Online	Type REL<space><YES ID@yes.my> <space><16-digit Activation Code> and send the SMS to 018 330 1111 Note: Stardard SMS charges apply to reloads via other telco operators.