Yes Go 4G Dongle

You'll need a 4G Internet access device to connect to Yes. The most basic of these is the USB version, 'Go' which just plugs into the USB port of your computer.

Fast. It's up to 10 times faster than 3G. That's downloading a song in about 6 seconds, just no more wasting time waiting for your favourite web sites, videos and music to load. They'll be available instantly with no interruptions.

In 5 ways:

• Save on cost from wastage. Yes 4G Internet is up to 10 times faster than 3G and we don't slow down your speed at any time. That give you uninterrupted downloads which doesn't require reloading, reducing wasted usage. Not to mention saving your precious waiting time.
• No monthly contract. There's only a minimum monthly usage of RM30 which is more than what an average Malaysian would spend on Internet service. However the credit can be used across all your mobile Internet, data, voice and SMS usage with no expiry date. You won't have to pay for what you don't use anymore. Just top up your account online or at our stores whenever you want to.
• Only 9 sen for 3 MB of Internet access both for your PC and data for your smartphone/tablet if you are using one of our wireless sharing devices, that's an average saving of 20% on a 4 GB plan.
• Enjoy low 9 sen per minute carrier grade phone calls and per SMS nationwide, as well as our lowest international calling rates to more than 200 countries, saving 60% of your cost if you making for example 100 minutes of calls and send 100 SMS plus international call savings.
• Save at least 50% on activation fee compared to what is in the market.

For the Go - Windows XP SP3 and above & Mac OSX 10.6 and above. For Mac OSX 10.5.8 (Intel), a separate installer is available on our support site.

Our download speed is up to 10 times faster than 3G and is suitable for all usage even for heavy downloading. That's why we have introduced our Valuepack to ensure that our customers requiring heavy usage can upsize their monthly capacity and still maintain a low spend. Click here to find out more about our Valuepacks.

Yes Connect (formerly known as 4G Network Manager) is free software that allows you to connect to our 4G network and the Internet using the Yes Go 4G Dongle.

Currently, the Yes Connect and the Go 4G Dongle run on:

• Windows XP Service Pack 3 (or SP3)
• Windows Vista (all versions)
• Windows 7 (all versions)
• Windows 8
• Mac OS 10.7.X
• Mac OS 10.6.X
• Mac OS 10.5.8 (Intel only)
• Mac OS X 10.8 Mountain Lion
  

Yes. You must uninstall the P1 WiMAX CM first and restart when requested to ensure that the Yes Go software installs properly.

You may then proceed with the installation of the Connect included on your Yes Go 4G Dongle (you may need to launch it manually if it does not automatically launch).

Note: If you're using a Mac, you'll need the original P1 WiMAX CD-ROM to fully uninstall the application.

Please check that the USB port is working and sufficiently powered. If the red LED on the Go 4G Dongle does not light up, please try on a different USB port or another computer. For this reason, we strongly recommend that you plug the Go directly in to your computer, rather than to an external USB hub.

The USB port may be faulty. Please try a different USB port.

It may take a bit of time for the PC to detect the Go, depending on the computer performance. Some ports may have problems detecting the Go 4G Dongle if it is inserted very firmly into the USB port. If this is the case, slowly reinsert the Go 4G Dongle and immediately stop when it cannot proceed anymore. If it still takes too long, and especially if you do not see the red LED lighted up on the Go, please see question 4, above.

Sometimes, depending on your operating system and the auto-launch configuration in Windows, the Connect installer may not launch automatically. In these cases, Windows operating systems and Mac OS X will generally detect the Go as a CD-ROM drive.

In this case, if you have an Internet connection, we strongly recommend that you download and install the latest version of Yes Connect from our website at www.yes.my/support.do.

If you do not have an Internet connection available, it is still possible to install the Yes connection manager software from the dongle. However, installing via the process below will NOT allow the software to auto-update in the future. Therefore, at the end of the process, we recommend that you download and install the latest version of Yes Connect from our website at www.yes.my/support.do after getting online.

Here's how to proceed:

• Windows XP: find the Connect CD-ROM device in Windows Explorer. Double-clicking on the device icon will either:
  
  
  • Run the installer (in which case, just proceed with installation), or
  • Open the contents of the Connect CD-ROM. If this happens, double-click on the Connect Installer icon to start the installation.
  • Once you get online, visit www.yes.my/support.do to download the latest version of Yes Connect.
  • After downloading, but before installing, disconnect from Yes 4G and uninstall your current version of the connection manager (Start > Programs > Yes > Uninstall 4G Network Manager).
  • Restart your computer.
  • Find the new installer you downloaded, and run the installer to install the latest version of Yes Connect.
    
    
• For Windows 7 or Windows Vista, the AutoPlay dialog will pop up, asking if you want to run the installer. If the AutoPlay dialog does not pop up, double-click on the CD-ROM device to launch the AutoPlay options and choose to run the Connect Installer. If the AutoPlay option did not start, it should open the contents of the Connect CD-ROM; launch the Connect Installer to start the installation.
  
  
• Once you get online, visit www.yes.my/support.do to download the latest version of Yes Connect.
• After downloading, but before installing, disconnect from Yes 4G and uninstall your current version of the connection manager (Start > Programs > Yes > Uninstall 4G Network Manager).
• Restart your computer.
• Find the new installer you downloaded, and run the installer to install the latest version of Yes Connect.
  
  
• In Mac OS X, there is no autorun option. Double-click to open the CD-ROM and launch the Connect Installer package.

It is normal for a minimized command prompt window to launch for a few seconds. If this command prompt comes up maximized and does not close after two minutes, you will need to close the command prompt window and run the installer manually (see question 7). This issue occurs most frequently on Windows Vista Starter, Vista Home Basic and Vista Home Premium.

This is normal; please give permission and proceed.

This typically occurs when the installation is blocked by the resident antivirus or firewall on Windows.

• You will need to disable your protection to proceed. If that is not possible (usually on office machines where you may not have administrator rights), please try to copy (or download) the installer from the Connect Installer CD-ROM to the desktop and run the installer from there.
  
  
• More specifically, if you have Symantec End Protection, a setting disables executables running from USB or CD-ROM devices. You can perform the copy-to-desktop solution mentioned above, or insert a USB drive into the system first, and only then insert the Go. (This alternative solution does not always work.)

This Windows error means that the installer did not copy its installation file successfully into your computer in the beginning. Follow these steps to solve the problem:

1. Run Task Manager by right-clicking on the Windows task bar and choosing "Task Manager."
2. In the "Processes" tab, select "Connect Installer.exe" (if you see it) and click on the button "End Process."
3. On your keyboard, press the Windows key and the R key at the same time.
4. In the Run dialog box, type %temp% and click OK.
5. The temporary folder will be shown.
6. Locate the file "Connect_Installer.exe" and delete it.
7. Installation via AutoPlay should run fine after this.

If you encounter the same error during autoplay after performing these steps, it is possible that the software on your Go 4G Dongle is faulty. Kindly contact YesCare or visit our main retail offices to help resolve this issue.

Installation via AutoPlay should run fine after this.

If you encounter the same error during autoplay after performing these steps, it is possible that your Go 4G Dongle is corrupted. Kindly contact YesCare or visit our main retail offices to help resolve this issue.

This may occur on a Windows XP SP2 machine or lower. These operating system versions are not supported. To resolve this, you will need to upgrade to Windows XP SP3. The SP3 pack can be still be downloaded from Microsoft without the need for authentication. Please know that this file size is large, at approximately 316MB.

Please contact Yes Customer Care (yescare@yes.my) if the "Blue Screen of Death" occurs on an operating system other than Windows XP SP2 or lower.

This can occur when a previous installation has not been cleanly removed – if, for example, you uninstalled 4G Connection Manager and tried to install Connect without restarting. This can also occur if you uninstalled P1's Connection Manager and tried to install Connect without restarting. You will need to:

• Cancel the installer via task manager (Ctrl+Alt+Del).
  
  
• Restart the computer.
  
  
• Reinsert the Go.
  • If the Connect Installer starts, and the option to remove Connect is shown, choose "uninstall".
  • If the Connect installer starts, and there is no option to remove it, continue with the installation.
  • If the Connect installer does not start, attempt to uninstall using the Uninstall options in the Programs Menu.
  
  
• Reboot the computer when requested.
  
  
• If uninstallation is unsuccessful, you will need to run the 4G Network Manager driver clean-up tools. Here's how:
  • Download our Connect clean-up tools here.
  • Double-click on the downloaded file. You will see some pop-up windows asking for permission to install and run. Say yes to all of them. You will then see some command prompt windows. When they close automatically the cleanup process is over.
  • Restart your computer (this step is important!).
  • Download the latest version of Connect for Windows from www.yes.my/v3/support/download.do#go.
  • Plug in your Go 4G Dongle, but DO NOT install the software included on the dongle.
  • Run the installer for Connect for Windows that you just downloaded from the web.

This tends to occur on slower machines; please wait 2-3 minutes while the drivers install for the first time. If the problem is still not resolved, remove the Go and re-insert it into the USB port. If this does not solve the problem, try restarting your computer and launching Connect again. If neither of these options work, you will need to use the Clean-up tools and reinstall Connect. Here's how:

• Uninstall Connect.
  
  
• Download our Connect clean-up tools here.
  
  
• Double-click on the downloaded file. You will see some pop-up windows asking for permission to install and run. Say yes to all of them. You will then see some command prompt windows. When they close automatically the cleanup process is over.
  
  
• Restart your computer (this step is important!).
  
  
• Download the latest version of Connect for Windows from www.yes.my/v3/support/download.do#go.
  
  
• Plug in your Go 4G Dongle, but DO NOT install the software included on the dongle.
  
  
• Run the installer for Connect for Windows that you just downloaded from the web.
  

This indicates a botched installation, which typically occurs if the Go was removed or not inserted during the installation, or the Go drivers were not completely installed. Continue with the installation to repair or completely install Connect, and avoid disconnecting the Go during the process.

Yes, our application has been tested with Norton, MacAfee, Kaspersky, Avira and F-secure and is free from virus/malware.

If your antivirus software notifies you that our application contains a virus/malware, please perform an update to get the latest list of virus definition files from your antivirus software provider, then scan the particular file again.

If you are still being alerted with virus/malware warnings or if your antivirus software is not one of those listed above, please contact Yes Customer Care (yescare@yes.my) and provide us with the name of your antivirus software & the version that you are using.

Steps:

1. Download and install the latest version of Yes Connect
2. Download and unzip the patch for Windows 8
3. Please ensure that Yes Connect is not running prior to installing the driver
4. With your Go Dongle plugged in, run DriverSetup.exe by double-clicking on the file
5. When installation is complete, keep your Go Dongle plugged in, and restart your device

There are 2 ways to install Connect.

• You can right click-the installer, select 'Open With' and click 'Installer'.You can then click 'Open' and proceed with the installation. OR
• You can go to 'Settings' then click on 'Security and Privacy'. Then choose 'Anywhere' as shown below.

Note: This will allow you to install any application downloaded from the Internet regardless of whether it is from an identified developer or not.

Please visit http://www.yes.my to register for a Yes ID. Or simply click "Don't have a Yes ID?" link below the Yes ID field when you are in a location with network coverage and you will be logged in as Guest and we will open the registration page on your web browser. From there onwards, simply follow the steps in the portal to get your Yes ID.

Windows will automatically install the Go 4G Dongle drivers after a few short seconds. If you have waited for more than a minute, please remove the Go 4G Dongle and insert it back into the USB port. Windows will detect the Go dongle again and automatically install the drivers.

The signal strength may be low, or you may be in an area where there is a lot of network interference. Please try clicking on Connect to try again. If after three attempts and it is still not working, try going to another location.

To solve this, you will need to launch Network Preferences. Click on "System Preference" and choose "Network". Mac OS X will automatically set up the Go. Click "Apply" and close the window. Restart Connect. This occurs only on certain models of Mac computers.

This may occur on Windows Vista and Windows 7. User Account Control needs to be turned off for Connect to launch from Startup:

1. Open up Control Panel. Ensure it is in "Control Panel Home" view. This can be set on the top left of the Control Panel window.
2. Select "User Accounts".
3. Click on "User Accounts" again.
4. On Windows Vista, select "Turn User Account Control on or off". On Windows 7, select "Change User Account Control settings".
5. On Vista, uncheck "User User Account Control (UAC)..." and press OK. On Windows 7, set the settings to the lowest, which turns off User Account Control.
6. You will need to restart your PC to completely set the changes.

When there is an update, Connect automatically detects the new version, downloads it in the background and informs you when it is ready to be installed. Simply click "OK" and wait for the installation to complete. Installation takes about 3 to 5 minutes and is done in the background. Once installation is completed, the software will relaunch.

Restart Connect. The error message is telling you that the Connect application has started before the Connect background service has started. If problem persist, uninstall the software and run the clean-up tool (see FAQ #13, under Installation on how to use the clean-up tool) and reinstall Connect.

Make sure you have checked "Automatically sign in" option. If the automatic resumption did not work, it may be because you are in an area with poor network coverage.

When Connect is focused, hover over the signal bars (top right corner) for a short while for Connect to show your current upload speed, download speed, and online time.

Connect has collapsed to take up less space on your screen. Click on the bar with the phrase "Yes ID and password" to expand Connect and view your log-in details.

Connect will minimize to the system tray (by default, this is located on the bottom right corner of the Windows desktop, just to the left of the clock). To exit, right click on Connect icon and select Exit.

This is because Connect identifies itself as a LAN adapter, not a wireless adapter. You would need to adjust your LAN settings.

You need to find and delete a file called screenpos.txt. Close Connect via task manager (Ctrl+Alt+Del, then End Process).

• On windows XP, screenpos.txt is located in C:\Documents and Settings\<username>\Application Data\Yes\Connect folder.
• On Windows Vista or 7, screenpos.txt is located in the C:\Users\<username>\Appdata\Roaming\Yes\Connect folder.
• Delete screenpos.txt.
• Restart Connect.

If you have recently upgraded your OS from 10.6 (Snow Leopard) or 10.7 (Lion) to 10.8 (Mountain Lion) and are facing issues connecting to the network, please try following these steps:

• Run Terminal
• Run the command: sudo atsutil databases –remove
• Enter your password to proceed
• Reboot your Mac (compulsory)
• After rebooting, please proceed to launch Yes Connect and try connecting again

If you are still facing an issue after completing the steps above, please contact Yes Customer Care (yescare@yes.my) for further assistance.