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Yes Huddle 4G Mobile Hotspot

1. What does the LED status light means on my Huddle?
2. Where do I input my Yes ID/ password?
  • Go to http://192.168.1.1/, login with your device username / password (Hint: admin)
  • At the Basic Setup, follow the on-screen instruction
  • Next, proceed with summary of change click the "Save" button

3. Where do I find my Huddle Wi-Fi network name & password?
The Huddle default Wi-Fi network name is Yes, you are amazing ? 000xxx, where xxx are the last 3 digits of the Huddle's MAC ID You can personalize the name of your Huddle's Wi-Fi network name on the Huddle's Device Home page while connected to the Huddle's Wi-Fi.
  • Go to http://192.168.1.1/, login with your device username / password (Hint: admin)
  • At the Basic Setup, follow the on-screen instruction
  • Next, proceed with summary of change click the ?Save? button

4. How do I keep unauthorized devices from connecting to my mobile router?
By default, the Huddle's Wi-Fi is an unsecure connection
You can personalize the name of your Huddle's Wi-Fi network name on the Huddle's Device Home page while connected to the Huddle's Wi-Fi
  • Go to http://192.168.1.1/, login with your device username / password (Hint: admin)
  • At the Basic Setup, follow the on-screen instruction
  • Next, proceed with summary of change click the "Save" button
5. How to check the firmware for Huddle?
  • Go to http://192.168.1.1/, login with your device username / password (Hint: admin)
  • At the Status page, check the software revision

6. How much time do I need to charge the Huddle?
It takes approximately 1-2 hours for a complete charge of the battery. The Power up button will turn green when charging is completed
7. What is the battery performance for Huddle on a single charge?
Huddle can last up to 5 hours when it is running on battery. This varies based on operating conditions such as the Wi-Fi transmitting power level and the 4G signal strength level. Wear and tear could also impact the battery performance
8. How do I factory reset my Huddle?
  • Hardware:
    • Turn on your Huddle
    • Press and hold the Power Button for approximately 30 seconds.
    • After the LED turns solid yellow, release the Power Button and the Huddle will turn off.
    • Your Huddle has been reset to the default settings. (Hint: The default User Name and Password are "admin.")

  • Device Home Page (Web administration):-


    Note: Resetting the Huddle to factory settings will have the Network Name (SSID) return to default settings.
9. What is the range of the Huddle's Wi-Fi signal range?
Typical Wi-Fi coverage are up to 30 feet away, however the coverage may be affected by obstruction such as buildings, walls, the placement of the units & the Wi-Fi transmit power level settings
10. How I can tether my Huddle and share my Wi-Fi at the same time?
  • Obtaining the RNDIS driver via CD-ROM mode (Only for firmware R2270 and above):-

    • By default, the Huddle is on RNDIS mode.
    • Power up the Huddle, and then perform a rapid triple click on your Huddle Power button.
    • You will notice 3 short blinks on the 4G LED indicator.
    • Then connect the Huddle to your computer and you will have the following items displayed in My Computer (for Windows only):-



    • Click into the CD-ROM, double click the on the RNDISInst.exe for installation
    • Proceed with the installation by following the on-screen instruction.

    • Note: Ensure to triple-click on your Huddle Power button again for RNDIS mode OR change the settings via Device Management Page at Advanced Settings > Management > RNDIS

    • Click the Save Settings button to save your settings.
    • Power off then Power On your Huddle



  • Obtaining the Driver via Device Management Page (For R2077, R2270 and above):-

    • Go to http://192.168.1.1, login with your device username / password (Hint: admin)
    • Click on Advanced Settings > Management > RNDIS
    • Download the Driver and Install it on your machine (For Windows only)

    • Note: Ensure there is no checkmark in the box for 'Disable Wi-Fi Radio when connected via USB Data Mode'

    • Click the Save Settings button to save your settings.
    • Power off then Power On your Huddle


11. Why is my Huddle's 4G LED indicator blinking rapidly?
Huddle is currently downloading a new firmware. Please keep your Huddle turned on until this process completes. Once the new firmware has been downloaded, the 4G LED indicator will return to solid state. You may continue use the Internet until you complete your session. After a power reset, the Huddle will have the new firmware applied.
12. Why should I get the Huddle?
You'll need a 4G Internet access device to connect to Yes. If you want to provide access to more than just your computer, Yes Huddle Mobile Hotspot will be suitable for you. It allows up to 4 different devices on Wi-Fi and 1 USB connection to access our fast Internet service. Huddle is the perfect device to hook up your notebook, smartphone and/or tablet to the Internet at the same time.
13. How fast is 4G?
Fast. It's up to 10 times faster than 3G. That's downloading a song in about 6 seconds, just no more wasting time waiting for your favorite web sites, videos and music to load. They'll be available instantly with no interruptions.
14. How does using Huddle saves me money?
In 5 ways:
  • Save on cost from wastage. Yes 4G Internet is up to 10 times faster than 3G and we don't slow down your speed at any time. That give you uninterrupted downloads which doesn't require reloading, reducing wasted usage. Not to mention saving your precious waiting time.
  • No monthly contract. There's only a minimum monthly usage of RM30 which is more than what an average Malaysian would spend on Internet service. However the credit can be used across all your mobile Internet, data, voice and SMS usage with no expiry date. You won't have to pay for what you don't use anymore. Just top up your account online or at our stores whenever you want to.
  • Only 9 sen for 3 MB of Internet access both for your PC and data for your smartphone/tablet if you are using one of our wireless sharing devices, that's an average saving of 20% on a 4 GB plan.
  • Enjoy low 9 sen per minute carrier grade phone calls and per SMS nationwide, as well as our lowest international calling rates to more than 200 countries, saving 60% of your cost if you making for example 100 minutes of calls and send 100 SMS plus international call savings.
  • Save at least 50% on activation fee compared to what is in the market.
15. Where can I purchase an additional battery?
You can purchase it at a Yes Stores near you for only RM98.
16. Does the Huddle support FOTA (Firmware Over The Air)?
Yes, the Huddle supports FOTA. It will automatically download updates via its own connection and seamlessly install them.
Troubleshooting Guide
1. LED does not light up when press the power button for 5 seconds
  • Please check if you have inserted the battery correctly
  • Is the battery empty? Please connect to the charger to ensure the battery is at charging state and try again
  • Please contact the hotline or customer care representative for further instruction
2. I can't access my device home page at http://192.168.1.1/
  • Ensure that the blue[solid] light indicated at the Huddle LED light
  • Ensure that you have successfully connected to the Huddle Wi-Fi via the operating system Wi-Fi management manager
  • Ensure you receive a DHCP IP from the Huddle's Wi-Fi in the range of 192.168.x.x (you could have change the default setting), subnet mask 255.255.255.0
  • Try "ping" to 192.168.1.1(you could have change the default setting). If not able to, try resetting the device.
  • Check if your browser is blocking the access or try using another browser

3. My Wi-Fi client device (e.g laptop, smartphone) is not able to detect the Wi-Fi Network Name

  • Ensure the Huddle is switch on
  • Ensure that the blue[solid] LED light is indicated at the Huddle LED light
  • Check your laptop/desktop Wi-Fi switch/management tools is turn-on with the support of Wireless B/G
  • Is the Huddle being located out of range? Try moving it closer to your laptop or desktop
4. My Wi-Fi client device (e.g laptop, smartphone) can detect the Huddle's Wi-Fi signal but unable to connect to the Wi-Fi Network Name
  • Ensure you are connected to the correct SSID
  • Ensure the correct security key is entered & your computer supports the same type of Wi-Fi security that your Huddle's Wi-Fi network is using.
  • Check your maximum device client configuration (Huddle can support to maximum of 4 devices)
  • No one else is connected to your Huddle using a USB cable while "Disable Wi-Fi when connected via USB" is turned on.
5. I've connected to the Huddle Wi-Fi but cannot browse the Internet
  • Have you successfully configured the Huddle?
  • Is the Yes ID (username & password) entering correctly?
  • Is the Huddle WiMAX LED indicating Green (Solid), Yellow (Solid), or Red (Solid). If red(blinking), you could be out of coverage
  • Check your browser settings for block site or have your proxy settings disable
  • Try clicking repair on your Wi-Fi connection in the operating system
6. The connection is slow or inconsistence when I'm performing browsing
  • You could be in a weak coverage area Red (solid). Try moving it to obtain a better signal
  • There could be interference of Wi-Fi channel around your area. Try changing the Wi-Fi channel/change the power transmit level or moving it to less interference spot for better signal for the Wi-Fi
Instructional Setup Video
1. Click here to view the video