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1. What are the available reload denominations for e-pay?
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The available denominations are RM 5, RM 10, RM 30, RM 50 and RM 100.
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2. How do I reload via e-pay?
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  • Locate any retail outlet which has the e-pay logo and terminal
  • Purchase a reload via the retail outlet
    1. Via Online Portal
      1. Log on to www.yes.my/reload
      2. Enter your Yes ID
      3. Enter the 16-digit Activation Code and click submit
    2. Via SMS*
      1. Type REL<space><YES ID@yes.my><space><16-digit Activation Code>
      2. Send the SMS to 018 330 1111
  • Your reload will be credited immediately to your Yes account

* Standard SMS charges apply to reloads via other telco operators.
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3. When will the e-pay reload be updated in my Yes Account?
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After a successful transaction, your reload will be updated immediately in your Yes Account.
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4. Where can I purchase a reload via e-pay?
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The e-pay service is available nationwide. View a list of e-pay retailers selling Yes reloads here.
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5. Will I be charged any additional fees when I reload via e-pay?
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No, you will not.
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6. What mode of payment is accepted for an e-pay transaction?
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Only cash payment is accepted for e-pay transaction.
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7. Can I pay using my credit card?
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No, you can't. Only cash payment is accepted for an e-pay transaction.
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8. How do I check if my reload is successful?
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You can check if the reload is successful via www.yes.my under Account Details. You should be able to see that the reload amount has been credited to your current account balance.
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