General FAQ

Yes is a 4G Mobile Internet with Voice service powered by YTL Communications Sdn Bhd.

Yes is made for today's Internet - it's fast, reliable and wide enough for all your communication needs. What's more, Yes is the first provider in the world to deliver mobile telephony on a mobile broadband network. Now you can get both Internet and Voice in one seamless plan.

• Yes gives you a better Mobile Internet experience because it's up to 10 times faster than 3G so you can surf more, play more, learn more and do more on your PC, laptop and mobile phone, as well as on any Wi-Fi capable device, including PlayStation Portable, Nintendo DS, Wi-Fi-enabled cameras, eBooks, iPad and iPod Touch. And you can do this all on the go with just one Yes ID and a 018 mobile number!
• At Yes, we believe in building a people's network and we want to make the nation truly connected. Today, we have covered the majority of the population within Peninsular Malaysia, and we will continue to extend our coverage footprint thereafter.

You can register for the Yes 4G service at www.yes.my. Alternatively, just visit any of our Yes Stores or retail partners to register and select your Yes ID and 018 mobile number.

Prepaid
Upon activation of the Yes service, you will be charged a one-time activation fee of RM50. Then just buy a minimum reload of RM10 and you can begin enjoying the Yes 4G service through any Yes device or PC. Pay-as-you-go and reload when your credit is used up.

Postpaid
Upon activation of the Yes service, you will be charged a one-time activation fee of RM50 and Plan Advance Payment - a proportion of your monthly commitment fee which will be used to off-set your initial bill or subsequent bills. You can immediately begin enjoying the Yes 4G service through any Yes device or PC.

Yes Life lets you enjoy calls and SMS at only 9 sen/min and SMS to all networks. Yes Life works on any PC, iOS and Android devices. For more information on Yes Life please click here.
For students under our Education Partner Programme, please click here for more details.

You will not be tied to a contract should you choose to subscribe to our prepaid plans.

A contract period of 12 or 24 months applies should you choose to subscribe to our Super Postpaid Plans that come bundled with a free or discounted Yes device. Read more here.

Please change your outbound Simple Mail Transfer Protocol (SMTP) settings from TCP port 25 to port 465 (recommended) or port 587. Kindly refer to the below steps on switching from SMTP port 25 to port 587 in your email client settings.

Microsoft Outlook 2007	1. Open Microsoft Outlook 2007. From the Tools menu select Account Settings. 2. Select your account under the E-mail tab, then click Change button. 3. The Internet E-mail Settings dialog box appears, showing the settings for your existing account. Click the More Settings button. 4. Go to Advanced tab, under Outgoing server (SMTP), change port 25 to 587. 5. Click the OK button.
Microsoft Outlook 2010	1. Click the File tab. 2. On the Info tab, click Account Settings, and then click Account Settings… . 3. Select the account which you would like to change. 4. Click More Settings, and then on the Outgoing Server tab 5. Under Outgoing server (SMTP), change port 25 to 587.
Windows Mail	1. Start Windows Mail, click the Tools menu at the top of the window and then click Accounts. 2. Select your account under Mail, then click Properties button. 3. Go to Advanced tab, under Outgoing server (SMTP), change port 25 to 587. 4. Click the OK button.
Mozilla Thunderbird	1. Open Thunderbird Mail. From the Tools menu select Account Settings. 2. In the left pane, select the entry Outgoing Server (SMTP) and the settings will appear on the right. 3. Select your account, then click Edit. 4. Change port 25 to 587. 5. Click the OK button.
Apple Mail	1. Launch Apple Mail. 2. On the Mail Menu, click Preferences. 3. Select the Account tab and select your email account. 4. Click the Server Settings button under the Outgoing Mail Server section. 5. Enter the Outgoing Mail Server field: mail.domain.com 6. Change the port from default 25 to 587.

If you are still facing difficulties sending out email and required assistance please contact YesCare at 018 333 0000.

If you are able to browse the Internet but have difficulties with specific internet applications (e.g. Home CCTV, Remote Access), please contact YesCare at 018 333 0000 or email us at yescare@yes.my for assistance.