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Huddle XS on Super Postpaid Plan
1. What are the main differences between the Huddle XS and the Huddle?
The Huddle XS has a 50% better battery life and is significantly smaller and lighter than the original Huddle.
Due to its ultra-small size, it can be easily slipped into your bag or conveniently stored in your pocket.
For more information about the Huddle XS, click here.
2. Is a warranty provided for the Huddle XS?
Yes, a 12 month device warranty will be provided for the Huddle XS.
3. How can I use the Huddle XS?
You can use the Huddle XS to create mobile hotspots and get connected to the Yes 4G network with your Yes Super Postpaid Plan.
4. Where can I purchase the new Huddle XS?
The Huddle XS is now available at all Yes Stores/ Kiosks and Yes authorised retail partners' outlets.
Check out the locations of Yes Stores/Kiosks and participating outlets here.
5. I have just bought the Huddle recently; can I exchange it for the new Huddle XS?
No, all goods sold are not refundable and/or exchangeable.
6. How much does it cost to purchase the new Huddle XS?
Enjoy 83% off your new Huddle XS! Just sign-up for a Yes Super Postpaid Plan (Super 48, Super 68 or Super 98)
with a contract of 24 months and get the Huddle XS at only RM80 (Normal Device Price: RM480).
Please proceed to the next question [Q7] for more information about required sign-up fees for Huddle XS on Super Postpaid Plan.
Alternatively, you could purchase the Huddle XS outright (without a service plan or contract) at the normal retail price of RM480.
Alternatively, you could purchase the Huddle XS outright (without a service plan or contract) at the normal retail price of RM480.
7. What do I need to pay when I sign-up for a Huddle XS package on a Super Postpaid plan?
You would need to make payment for the following components:
- Activation Fee (RM100): a non-refundable one-off charge when you sign-up for a new Postpaid account with Yes.
- Plan Advance Payment (RM50): a proportion of your monthly commitment fee which will be used to off-set your initial bill or subsequent bills.
- Device Upfront Payment (RM200): this payment is not a deposit and will be rebated back to you in your monthly bill over the period specified in the contract. In this case, over the next 20 months of your 24 month contract.
- Huddle XS Device Price (RM80): a non-refundable one-off discounted price to purchase the Huddle XS.
8. I have already signed-up for a Super Postpaid Plan with a FREE Huddle. Can I upgrade my plan in order to purchase the new Huddle XS at RM80?
No, you can still use your existing plan or upgrade to a higher service plan but the purchase price for the new Huddle XS will be at the normal retail price of RM480.
9. After signing-up for a Super Postpaid Plan, how can I upgrade to a higher service plan?
You can request for a service plan upgrade in My Account.
10. I'm currently on a Super Postpaid Plan without a contract. If I sign-up for the 24-month contract to get the new Huddle XS at RM80, can I maintain my Yes ID and Yes 018 number? What do I have to pay?
Your Yes ID, 018 number and Yes Mail account will not be changed when you sign-up for the new Huddle XS package with a Super Postpaid Plan.
However, you will still need to make payment for the following components:
- Activation Fee (RM100): a non-refundable one-off charge when you sign-up for a new Postpaid account with Yes.
- Plan Advance Payment (RM50): a proportion of your monthly commitment fee which will be used to off-set your initial bill or subsequent bills.
- Device Upfront Payment (RM200): this payment is not a deposit and will be rebated back to you in your monthly bill over the period specified in the contract. In this case, over the next 20 months of your 24 month contract.
- Huddle XS Device Price (RM80): a non-refundable one-off discounted price to purchase the Huddle XS.
11. I'm currently using Yes Prepaid. Can I convert to the new Huddle XS package with a Super Postpaid Plan?
Yes, you can. Your Yes ID & Yes 018 number from your existing Prepaid plan will be maintained and your Yes Credit will be transferred to the new Postpaid account.
Any unutilised data, voice and SMS in your old Prepaid account will be forfeited.
This conversion service from Prepaid plan to Postpaid plan is only available at Yes Stores/Kiosks.
12. I want to terminate my (new Huddle XS package) Super Postpaid Plan. What must I do?
Click here to find out more.
13. Want to know more about Super Postpaid plans?
Click here to find out more.





