Plan Upgrade FAQ

Yes! You can request for a service plan upgrade in My Account at www.yes.my

Plan Upgrade is effective immediately.

No, there are no additional charges to upgrade your service plan.

Yes, you can and your service plan period will remain as is. However, you will not be able to change/upgrade your device.

Yes, you can.

You can only perform a service plan upgrade once every billing cycle.

You will receive an email notification to inform that your service plan upgrade has been successfully upgraded.

You will receive an email notification to inform that your service plan upgrade has been unsuccessful.

You will have to clear your outstanding bill amount before your service plan can be upgraded. You can pay your bills at Yes Stores/Kiosks, via online banking and/or opt for Auto Billing.

The prorated amounts of your previous service plan and your new upgraded service plan will be adjusted in your next bill.

Example:

The illustrations below depicts the plan upgrade timeline and bill adjustments for a scenario where you are currently on Super 68 and have successfully upgraded to Super 98 on 16 May:

Billing Cycle: 7th May - 6th June
Service Plan Upgrade Date: 16th May
Service Plan: Super 68 (old) Super 98 (new)	Monthly Fee: RM 68 RM 98
Adjustments in your next bill: Charges for Super 98 (16th May - 6th June)* Refund for Super 68 (16th May - 6th June)**	RM 69.54 (RM 48.26)
Total adjustment amount (to be paid in your next bill on 7th June)	RM 21.28

Upon successful upgrade, the unused monthly data quota from your old service plan will be forfeited and the Monthly Fee of your old service plan will be refunded on a pro-rata basis. This refund will be adjusted and reflected in your next bill (as shown in Table 1.0).

Once you have successfully upgraded your service plan, your data balance will display the prorated amount of data from your new service plan. Proration will only take effect in the same billing cycle upon successful plan upgrade. You will receive the full monthly data quota of your new service plan at the start of your new and subsequent billing cycles.

Example:

The table below depicts the prorated data quota within the current billing cycle for a scenario where you are currently on Super 68 and have successfully upgraded to Super 98 on 16 May:

Service Plan	Super 98 (New Plan)
Monthly data quota	6GB
Period	16th May – 6th June
No. of calendar days	22 days
Data quota available (after proration)	4.36GB