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SMS Reload & Balance Check Method
1. How do I use these services?
Follow the instructions below to reload or check your balance via SMS.
To reload via SMS:
Type REL<space><Yes ID@yes.my><space><Activation Code> and send it to 018 330 1111
To check your Yes Credit balance:
BAL<space><Yes ID@yes.my> and send it to 018 330 1111
**You can also replace the <Yes ID@yes.my> field with your Yes Mobile Number**
To reload via SMS:
Type REL<space><Yes ID@yes.my><space><Activation Code> and send it to 018 330 1111
To check your Yes Credit balance:
BAL<space><Yes ID@yes.my> and send it to 018 330 1111
**You can also replace the <Yes ID@yes.my> field with your Yes Mobile Number**
2. Can I make reloads for my friend using this method?
Yes, you can. Simply enter your friend's Yes ID in the SMS command line and send.
3. Is the SMS command case sensitive?
No, it is not. Commands written as "REL" or "Rel" and "BAL" or "Bal" are acceptable.
4. Will I incur any charges for using these services?
There is no charge should you use your Yes number to send the SMS commands.
Standard telco charges apply should you send the SMS command on a different telco.
Standard telco charges apply should you send the SMS command on a different telco.
5. Can I still reload via www.yes.my?
Yes, you can.
6. I made a few attempts to reload via SMS but these earlier transactions did not get through.
After trying again, I received an error message saying I've exceeded the number of reload attempts. Why is this so?
Should you enter an invalid Activation Code, you are allowed a maximum of 10 reload attempts before your account is blocked.
If your account has been blocked, please call our YesCare Customer Service team at 018 333 0000 to unblock your account.
7. I received an error message when trying to check the balance on my Yes ID using an alternative
mobile number. Why is this so?
Please ensure that your alternative number is updated and stored in MyAccount. This is a security feature to ensure that your
personal data is protected.
To update your alternative mobile number, go to www.yes.my > MyAccount > Manage Account > Update Personal Detail.
Note: Your alternate mobile number should be updated as a 10 or 11 digit number with no hyphen or space in between.
(Example: 01212345789 or 01161234567)
To update your alternative mobile number, go to www.yes.my > MyAccount > Manage Account > Update Personal Detail.
Note: Your alternate mobile number should be updated as a 10 or 11 digit number with no hyphen or space in between.
(Example: 01212345789 or 01161234567)
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