Support
FAQ
T&C
Payment
Downloads
Contact YesCare
Understanding Your Statement of Account for Prepaid Plans
Get up to speed with your Statement of Account and see what you're paying for easily with this simple guide. Simply roll-over the [+] symbol and the corresponding explanation will appear to help you understand your Statement of Account, better.
 |
 |
 |
1. From the Summary page, what does "Data Usage Rebates earned from this statement period" mean?
-
This is currently only applicable for Prepaid accounts. This refers to the rebates earned during the Statement period
based on your data usage. The more data you use, the more rebates you earn. These rebates do not expire and can be used
during the next Statement period for your usage on data, calls and SMS. For more information, please click
here.
-
How are the rebates calculated?
- Monthly Data Usage of 2.5 GB to < 3.0 GB - rebate RM 9
- Monthly Data Usage of 3.0 GB to < 4.0 GB - rebate RM 23
- Monthly Data Usage of 4.0 GB and above - rebate 30% per GB
-
e.g: usage of 4.0 GB = 4,096 MB *0.03 = RM 122.88
rebate = 30% * RM122.88 = rebate RM 36.86 -
e.g: usage of 5.0 GB = 5,120 MB *0.03 = RM 153.60
rebate = 30% * RM153.60 = rebate RM 46.08
2. Will the Statement show the sites that I have visited?
- No, the statement will only list the data usage on a daily basis.
3. From the Summary page, please explain the Usage Summary breakdown
-
The Usage Summary refers to the total usage of Data, Voice and SMS that occurred within the statement period.
The detailed usage breakdown of each service is displayed in the subsequent pages of the Statement.
-
Value Added Services/ Subscription refers to the monthly recurring charge (if any) to the Value Added Services
subscribed to within the statement period. Currently only Caller-Line-Identity-Restriction (CLIR) is charged at RM 3
per month.
- Service Tax refers to the 6% Government Service Tax that is applied on all services. However, only calls and SMS to other local and international operators are charged the Service Tax; data, calls and SMS within the Yes network is exempted. The detailed breakdown of the taxable amount is reflected in the subsequent pages of the Statement.
4. Where do I see my "Minimum Usage" charge?
- The minimum usage charge will be reflected under the "Other Charges" section if your usage for the Statement period did not meet the service requirements.
5. What is the difference between "Rebate" and "Reload" in the Detailed Usage pages?
-
Rebate refers to either the free credits earned based on your data usage or from your purchase of a device bundled
plan. Charges deducted from the rebate balance are not subjected to any government service tax.
- Reload refers to the additional credits purchased for your account. Usage charges that are taxable will be deducted from the reload bucket (Account Balance) and other data, calls and SMS charges within the Yes network once the Rebate balance is exhausted.
|
Balance Brought Forward
This section shows unutilised Yes credits and rebates carried forward from the previous statement. |
|
Payment/Purchases
Any payments or purchases such as Valuepacks, Starter Packs, reloads and/or adjustment that were applied within the statement period are listed here. |
|
Credits/Rebates
The amount of credits and/or rebates you've use within the statement period. |
|
Charges
This is a summary of your usage within the statement period. An itemised breakdown can be found in the "Details of Charges" pages of your statements. |
|
Balance Carried Forward
The amount of Yes credits and rebates that will be carried forward to the next statement. |
|
Yes, it's you
Your account details are listed here. View your Yes ID and mobile number together with your name, account number, service plan, statement date, statement period and statement reference number. |
|
7 Tips
Useful tips to get the most out of your Yes experience. |
|
Free Subscription Services
These are your free subscriptions. |
|
Notes
A brief explanation regarding rebates and Government Service Tax. For more information, view our FAQ on "Statement of Account" at www.yes.my/v3/support.do. |
|
Details of Charges
This section gives you an itemised breakdown of your total usage. |
|
Payment/Purchases
Any payments or purchases such as reloads and/or adjustment that were applied within the statement period are listed here. |
|
Data
Your data usage and voice calls are listed here, in chronological order. |
|
Deducted From
This shows you the bucket from which your usage is being deducted from. Deductions follow this order: 1. Package (e.g. Valuepack), 2. Rebate Bucket and 3. Reload Bucket. |
|
Tax
This shows the 6% Government Service imposed on usage made to other operators and deducted from your reload value. On-net usage for data, calls and SMS as well as usage deducted from Valuepack or Rebate is exempted from tax. |
|
Adjustment for Minimum Usage Charge
You will need to use a minimum of RM30 that includes internet, voice calls and SMS each month. If for instance you only manage to use RM25 for this particular month, you will incur an RM5 Adjustment for Minimum Usage Charge and this RM5 will be deducted from either your Rebate or Credit buckets depending on your credit balance. The system is set-up to deduct from your Rebate bucket first before moving on to your Credit bucket. |
|
IDD Voice Calls
All your International Direct Dial (IDD) voice calls are listed here. |
|
Domestic Voice Calls
Domestic voice calls are calls made to areas within Malaysia to any operator. These calls are rated at 9 sen per minute at 30 seconds per block. |
|
Domestic SMS
Domestic SMS are charged at a flat rate of 9sen/SMS to all networks*. *Off-network (Yes to Other Operators) SMS are subject to 6% GST |
|
International SMS
Please refer to www.yes.my > Why Yes > Rates for the International SMS rates. Valuepacks are only limited to domestic calls and SMS. |
Yes Recommender
 |
 |
 |
Speed Test
Join the Community
| Follow us: |
|
|
|
