Understanding Your Statement of Account for Postpaid Plans

Balance Brought Forward
This section shows overpaid balance carried forward from the previous statement.

Plan and Purchases
Your monthly plan and add-ons charges are listed here.

Payment Slip
Your payment due amount and date are indicated here.

Tip: Detach the payment slip and show it to the cashier when making payment over the counter.

Payments & Rebates
Any bill payments or rebates such as Device Rebates/Auto Billing rebate that were applied within the statement period are listed here.

Adjustments
Any bill adjustments that needs to be applied are listed here.

Charges
This is a summary of your usage within the statement period. An itemised breakdown can be found in the "Details of Charges" pages of your statements.

Yes, it's you
Your account details are listed here. View your Yes ID and mobile number together with your name, account number, service plan, statement date, statement period and statement reference number.

Notes
A brief explanation regarding Rounding, Government Service Tax and Late Payment charges. For more information, you may refer to http://www.yes.my/v3/support/faq/

Details of Charges
This section gives you an itemised breakdown of your total usage.

International Voice Calls
All your International Direct Dial (IDD) calls are listed here.

Domestic Voice Calls
Domestic voice calls are calls made to areas within Malaysia to any operator. These calls are rated at 9 sen per minute at 30 seconds per block.
*Off-network (Yes to Other Operators) voice calls are subject to 6% GST

Domestic SMS
Domestic SMS are charged at a flat rate of 9sen/SMS to all networks*.
*Off-network (Yes to Other Operators) SMS are subject to 6% GST

Payment Channels
This section displays a list of available payment channels for you to pay your bill with ease.