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Troubleshooting Made Easy

Please fill in the form below in order for us to troubleshoot and resolve your problem.
Please select your issue (you can select more than one):
Account
Billing
Missing Valuepack/Reload/Rebate
Re-direction to Reload Page
Billing/Usage dispute
Click here for password-related problems
Yes Connection /
Coverage Issues
Unable to browse despite available signal
Slow connection/Frequent disconnection
No coverage/signal
Unable to send or receive SMS
Unable to connect
Others
Yes ID Name *
@yes.my
Phone Number * Email Address *
-
Valuepack/Reload/Rebate missing
   
Brief description: The value in the reload/valuepack and rebate was not viewable/updated in the system.
Method of Payment
Date - - (dd-mm-yyyy)
Location
Reload Amount RM
Receipt No.
   
Please specify the rebate amount that was not updated here:
Discrepancy RM
Re-direction to Reload Page
   
Has it worked before? Yes No
When?  
Date - - (dd-mm-yyyy)
Time (eg. 04:33 or 4:33am)
Duration (eg. 04:33 or 4:33am) From to
   
Billing/Usage dispute
   
Disputed Amount RM
Type
Time of the Disputed Transaction
(eg. 04:33 or 4:33am)
Date of the Disputed Transaction - - (dd-mm-yyyy)
Unable to browse but got signal
   
Brief Issue
Error Messages (If applicable)
Signal Bar
IP Address (e.g. 175.143.42.20)
MAC Address (e.g. 48-2C-6A-1E-59-3D)
Location
 
Postcode
When did the issue occur
Indoor or outdoor Indoor Outdoor
Tried in different location Yes No
All or certain website
Slow connection/Frequent disconnection
   
Error Messages (If applicable)
Signal Bar
IP Address (e.g. 175.143.42.20)
MAC Address (e.g. 48-2C-6A-1E-59-3D)
Location
 
Postcode
When did the issue occur
Indoor or outdoor Indoor Outdoor
Tried in different location Yes No
Connection Speed
Please click here to check your connection speed.
Unable to connect
   
Error Messages (If applicable)
Signal Bar
Location
 
Postcode
When did the issue occur
Indoor or outdoor Indoor Outdoor
Tried in different location Yes No
YES Connect version
Log files
No coverage/signal
   
Brief Issue
Error Messages (If applicable)
Has it worked before? Yes No
Location
 
Postcode
When did the issue occur
Indoor or outdoor Indoor Outdoor
Tried in different location Yes No
Others
   
Error Messages (If applicable)
Unable to send or receive SMS
   
Error Messages (If applicable)
Has it worked before? Yes No
When?  
Date - - (dd-mm-yyyy)
Time (eg. 04:33 or 4:33am)
Duration (eg. 04:33 or 4:33am) From to
Strength of signal when issue occurred
For YesLife user  
OS platform
Do you have Anti-Virus/Firewall Software installed in your computer? Yes No
Computer/Brand
Have you installed the latest Yes Life Version Yes No
* Compulsory fields.

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