Wintel & Virtualization – Engineer

Closing date, 31 March 2019

IT Infrastructure Operations

Sentul Office

3 to 5+ years of experience in Virtual infrastructure.

  • Microsoft Certified System Engineer 2000 & 2003
  • 3 to 5+ years of experience in Virtual infrastructure.
  • Degree or Engineering in Computer Science/IT.
  • Proven knowledge of VMware & vSphere.
  • Certified on VMware.
  • Experience in designing complex virtual infrastructure solutions in a mid-to-large scale data center environment.
  • Experience with Physical to Virtual (P2V) migration tools.
  • Experience with VMware VDI and/or Lab Manager Products.
  • Basic understanding of security concepts. (i.e. NTFS permissions, security auditing, security user contexts, application layer vulnerabilities, etc).
  • An understanding of Active Directory/SAMBA.
  • Understanding of storage, network, and hardware technologies.
  • Experience in Windows and/or UNIX/LINUX operating systems.
Assess, Analysis, Design, Implement and Deploy Wintel Servers (Physical & Virtual), Virtualization (VMware & Hyper-V) and Enterprise Services – Messaging (MS Exchange), SharePoint & Antivirus Solution.
  • To lead evaluation, test & installation of VMWARE ESX software with controls and standards e.g. Firewalls/Data Security, Network software and hardware
  • To lead the test & installation of software maintenance and updates
  • To provide lead problem diagnosis and resolution
  • To be responsible for meeting the system availability targets defined in the Service Level Agreement
  • To ensure operational procedures are in place, maintained and followed
  • To lead the technical support recovery activities following failure, including disaster recovery
  • To provide advice & guidance to other groups on technical and operational issues
  • To provide incident and services fulfilment and support to Microsoft products related issue
  • To provide change management related to Microsoft products
  • To perform patches assessment, test & installation which related to Microsoft products
  • Perform scheduled maintenance in accordance to the released patches which related to Microsoft products
  • Perform diagnosis, troubleshoot, and conduct root-cause analysis for any issues escalated on the storage and backup platforms within YTLC and its customer base
  • Create and provide reports for backup and storage environments and related activities and tasks
  • Management and implementation of firmware levels on storage/Backup platforms.
  • Create and update documentation for storage and backup environments. The documentation would include: standard operating procedures, solutions, knowledge base articles and applicable project documentation
  • Work with customers on projects related to your specialization in order to create supportable solutions that meet both the customer and YTLC’s requirements
  • Research and identify industry trends in the storage and backup space, leveraging new ideas to improve the service design and support for the customer base
    - Work with customers or YTLC’s Professional Services department to accept any new implementations into the management life cycle. This includes making sure all necessary documentation is handed off to Managed Services and all team members are informed of any new technology and / or process
    - Be on call to act as a final level of escalation before resorting to vendor support
Professional / Cognitive skills
  • Highly self-motivated and directed
  • Ability to absorb new ideas and concepts quickly
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in business-friendly and user-friendly language
  • Very strong customer service orientation
  • Excellent written, oral, interpersonal, and presentational skills
  • Experience working in a team-oriented, collaborative environment
  • Ability to research issues for quick end-user problem resolution
  • Strong written and oral communication in English is a must. Strong presentation skills are considered an asset
  • Strong and proven troubleshooting ability in a large scale, fast-paced operations environment
  • Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously
  • Ability to make timely and sound decisions under conditions of uncertainty and / or stress
  • Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals of both Company and its customer base
  • Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents
  • Ability to adjust plans to respond to changing business priorities
  • Efficient user of Microsoft Office tools including Excel, Word, Outlook and Visio.
People Skills
  • Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution
  • Effective and personable communication with customers and vendors to achieve desired results.
  • Ability and desire to mentor teammates on areas of expertise, helping raise the collective knowledge of the team
  • Desire and drive to attain results and closure on issues even if faced with resistance & reluctance
  • Reliability and commitment to getting the job done (including after hours as required)

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