YES Postpaid Merdeka RM1 Phone Service Plan

  1. What is the YES Postpaid Merdeka RM1 Phone Service Plan?
    The YES Postpaid Merdeka RM1 Phone Service Plan is a time-limited device and postpaid plan bundle promotion where an eligible subscriber can purchase a Samsung Galaxy A02 (”Device”) at RM1 when he/she subscribes to a YES Postpaid Merdeka RM1 Phone Service Plan. Terms and conditions apply.
  2. Who is eligible for this Promotion?
    This Promotion is open to all Malaysians with a valid MyKad (or MyPR or MyTentera, as applicable).
  3. Where can I apply for this Promotion?
    The YES Postpaid Merdeka RM1 Phone Service Plan is only available for subscription on YES Online Store from 23 August 2021. However if you are an eligible subscriber, you can pre-register your interest to subscribe to the YES Postpaid Merdeka RM1 Phone Service Plan via www.yes.my between 16 August 2021 and 22 August 2021.
  4. How many of YES Postpaid Merdeka RM1 Phone Service Plan can I apply?
    Each eligible subscriber can only apply for one YES Postpaid Merdeka RM1 Phone Service Plan.
  5. Is there a Contract Period if I subscribe to YES Postpaid Merdeka RM1 Phone Service Plan?
    Yes, a Contract Period of 12 months is applicable.
  6. Do I need to pay any upfront payment if I subscribe to YES Postpaid Merdeka RM1 Phone Service Plan?Yes, for more information you may refer to the YES Postpaid Merdeka RM1 Phone Service Plan Terms and Conditions @ https://www.yes.my/tnc/products-services-tnc.
  7. Do I need to continue with payment of the Commitment Fees if my YES Postpaid Merdeka RM1 Phone Service Plan Service account is suspended during the Contract Period?
    Yes, even though your Service account is suspended during the Contract Period, you must continue to pay the Commitment Fee for each of the Billing Cycle during the Contract Period. Please note that we will only bar or suspend your Service account if any of the events of default listed in Clause 9(a) of the Postpaid Service Terms and Conditions occur.
  8. Does the YES Postpaid Merdeka RM1 Phone Service Plan allow me to participate in the Kasi Up Refer & Earn Programme?
    Yes, upon activation of your Service account, you may share your referral code with family and friends. For further details, please refer to the YES Kasi Up Refer & Earn terms and conditions.
  9. Must I activate the SIM Card immediately upon receipt of the SIM Card or can I do so at a later time?
    You are encouraged to activate your SIM Card immediately so that you can enjoy using the Services. Upon delivery of the SIM Card to you, you are required to perform a one-time activation of the SIM Card within thirty (30) days from the date of delivery of the SIM Card, failing which the SIM Card can no longer be activated thereafter and no replacement SIM Card will be provided. Failure to activate the SIM Card constitutes a material breach of these Promotion T&Cs which would entitle YES to immediately terminate your Service account without any further notice.
  10. I have received my SIM, how do I activate it to start using my data right away?
    To activate your SIM Card:
    For New User
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

    For Existing User
    (i) Login to the MyYes app
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
    (iii) Once your activation is successful, you can now login to your Service account using your phone number and the password sent to your email. You can also login using the TAC method if you cannot find your password.

  11. What happens if I have fully utilized my Data Capacity Allocation during a Billing Cycle?
    You can continue to use internet data service but at a reduced internet data speed of 256kbps, or you can purchase a Postpaid Data Add-On (via the MyYes app or YES Express Payment Channel) to enjoy internet data with no speed control. Please refer to the Postpaid Service Terms and Conditions available at https://www.yes.my/tnc/products-services-tnc for more information.
  12. Do I still get free unlimited voice calls when I am outside of Malaysia?
    No, the free unlimited voice calls is applicable for use in Malaysia only which means you cannot enjoy free unlimited voice calls when roaming. If you are outside Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  13. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Service which means charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  14. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @ www.yes.my/roaming.
  15. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my.
    Alternatively you can download MyYes app from Android Play Store, Huawei AppGallery or Apple App Store to chat with our Chatbot Sofia or our YES customer advocates, or to submit your questions via MyYes app.