General FAQ

  1. Who Are We? 
    We are Yes, the first and only pure 100% 4G Mobile Operator in Malaysia powered by YTL Communications Sdn Bhd. We are also the first to offer voice-over-LTE (VoLTE) service for high definition, crystal clear calls, winning innovation awards for its services annually, two years before any other mobile operator in Malaysia.
  2. Why should I subscribe to Yes?
    Amazing things happen when you say Yes! Yes is made for today’s Internet – we are fast and reliable with wide enough coverage for all your communication needs. We believe in building a people-centric network as we continuously invest in making the nation truly connected regardless of your background.
  3. How do I register for the Yes service?
    You can register for the Yes service at www.yes.my. Alternatively, just visit any of our Yes Stores or retail partners to register.
  4. Can I switch to Yes while maintaining my number?
    Yes, you can! Purchase any of our Yes plans and when you receive our SIM, it’s as easy as 1, 2, 3!
    (i) Download the MyYes app to activate your SIM.
    (ii) During the activation process, select “Switch to Yes and Keep Your Number”. You should then get a confirmation request SMS to your existing number from your existing service provider.
    (iii) Reply the SMS with your confirmation.The switching process should be done within 3 days provided that the existing number you intend to port in to our network is in the range of mobile numbers approved by MCMC; the Port In Number is active and not suspended, terminated or blacklisted and/or barred by any other service provider.

    You should experience no interruption to your service during this time. If your port-in request is denied, please contact your existing service provider.