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Get Started

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
  • Yes Wireless Fibre Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home

Campaign / Promotion

  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
  • General FAQ
  • Yes ID, Yes Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Archive Unpublish (FAQ)

  • JomPay
  • e-pay
  • PayQuik
  • MobilityOne
  • AutoPay
  • Reload and Win Campaign
  • YES Postpaid Merdeka RM1 Phone Service Plan

General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

MCMC Anti Scam

  • MCMC Anti Scam

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Jaringan Prihatin Programme Terms and Conditions
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
  • Terms of Delivery
  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service

Archive FAQ

Jaringan Prihatin
  • General
  • Eligibility
  • Registration and Redemption
  • Switching Plans & Providers
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Yes Jaringan Prihatin Service Plan
  • Yes Prihatin x Shopee Cashback Rewards
  • Yes Jaringan Prihatin Postpaid Service Plan
  • Home
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  • Fair Usage Policy

Fair Usage Policy

  1. Introduction
    This Fair Usage Policy governs the manner in which We will manage Our broadband data capacity provisioning to customers. The objective is to ensure that Our customers will be able to enjoy the best Internet connectivity from Our broadband services. While 4G broadband service is considerably faster than 3G broadband service, the actual speed may be affected by certain factors which includes location of the user within the 4G cell coverage, the access device and software applications used by the user. Whilst We cannot dictate the type of devices or software applications You may use for Internet access We will however, ensure optimum bandwidth speed for Our broadband service subject to Our Fair Usage Policy.

    This Fair Usage Policy supplements the Yes Service terms and conditions available at www.yes.my/tnc.

  2. Data Capacity Allocation
    In accordance with the service plan or service package subscribed by You, a fixed Data Capacity Allocation will be provided to Your Yes Service account monthly (for Postpaid Service) or for a fixed period (for Prepaid Service). If Your usage exceeds the Data Capacity Allocation, We will manage the bandwidth for Your Service. In the case of Postpaid Service, You will still be able to access the Internet but at a reduced bandwidth speed. In the case of Prepaid Service, You will be barred from accessing the Internet. You may purchase Data Add-ons (Postpaid) or reload (Prepaid) to restore optimum speed or to restore the Service, as the case may be. In this respect, we support and encourage Our customers to be in control of their own usage and practise traffic management voluntarily by Our “pay as you use” policy.
  3. Monitoring Your own Data Capacity Allocation Balance
    You are advised to constantly monitor Your own usage allowance to ensure that You have sufficient data capacity for usage. To help You keep track of Your usage, You may access Your account at www.yes.my to view Your actual usage and the balance remaining of Your Data Capacity Allocation.

    Further, We will send You advisory emails and/or SMSes to Your latest email address and/or mobile phone number in Our records when You reach 80% and 100% of Your Data Capacity Allocation respectively. Whilst We may provide such advisory notification emails and/or SMSes, failure to receive any notification as aforementioned, will not exempt You from our right to throttle the speed of the broadband service upon 100% usage of Your Data Capacity Allocation. As such, you must take the necessary measures to constantly monitor Your own usage. You must submit Your latest email address and mobile phone number for Our records to ensure that You receive the above mentioned advisory notifications.

  4. Traffic Prioritization
    As the available bandwidth is shared by all customers active at the same time, the connection speed for each user will differ depending on the number of active users at that time. A few high bandwidth users may congest the network thus affecting the bandwidth speed for the majority of the other users using the bandwidth at the same time. To be fair to all users and to avoid one or more heavy or excessive user/s taking up excessive bandwidth at the expense of others and slowing down the connectivity for other customers We reserve the right at Our absolute discretion to manage the bandwidth of heavy users. In this respect, We will identify the extremely heavy users and may restrict their bandwidth during peak hours. Further, to protect the performance of Our network and to ensure the best experience for all users of Yes Service, at peak times We may manage the speed of non-time critical applications such as peer to peer (P2P).
  5. Calculation of data usage
    ALL usage of bandwidth resulting from any activity via Your Yes Service account shall be taken into account for the calculation of data capacity usage, whether those activities are of Your own doing or otherwise, knowingly or unknowingly including but not limited to the following which may consume considerably large amount of bandwidth.
    a. Software and applications use to send, receive, or for uploading and/or downloading of files.
    b. Software upgrades.
    c. Peer-to-peer software/applications such as BitTorrent, eDonkey, Gnutella or file sharing software such as Limewire which demand a significantly huge amount of bandwidth.
    d. Additionally, excessive depletion of bandwidth may be caused by spamming, virus activities, spy wares, malware and/or other computer contaminants which may be known or unknown to You. Your computer is constantly at risk from infection by such activities.

    Therefore, you must take all precautions and rightful action to ensure that the above activities are controlled and minimized at all times.

  6. Unlawful Activities
    In using Yes Service, You must conform to the laws of Malaysia and will not knowingly permit any illegal use or such use that will discredit YTLC. You are further subject to Our Acceptable Use Policy available at www.yes.my/tnc which sets out the prohibited activities in connection with the use of Yes Service.
  7. Variation and Amendments
    We reserve the right to vary the terms of this policy from time to time with or without notice to You and You shall be bound by such variation and changes. If YTLC changes the terms of this policy, an updated version of the policy reflecting those changes will replace the current version and be uploaded on Our website at www.yes.my.
  8. Prevailing Terms
    If there is any inconsistency between this policy and the terms and conditions of the Yes Service, the terms and conditions governing the Yes Service as posted at www.yes.my/tnc will prevail.
  9. Definitions
    a, “Data Add-ons” means the additional volume of bandwidth offered for sale by YTLC in various capacity packaging which customers may purchase separately and distinct from customers’ Yes Service plan or package for additional bandwidth volume and/or to restore optimum speed.
    b. “Data Capacity Allocation” means the available bandwidth volume provided by YTLC for customer’s data usage under a Yes Service plan or package.
    c. “Our”, “We”, “Us” or “YTLC” means YTL Communications Sdn Bhd including its subsidiaries and affiliates.
    d. “You” or “Your” means the customer or subscriber of Yes Service.
    e. “Yes Service” or “Service” means the 4G Wimax broadband service provided by YTLC under its service plan or package.
    f. “Prepaid Service” means YTLC’s prepaid Yes Service.
    g. “Postpaid Service” means YTLC’s postpaid Yes Service.

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