Yes International Direct Dial (IDD) Service

  1. Who is eligible for the International Direct Dial (IDD) Service?
    All Yes Subscribers of the Postpaid Service Plans and Prepaid Service Plans are eligible for the IDD Service. Terms and conditions apply.

     

  2. How do I activate the IDD Service on my Device?
    A.     If you are a Yes Subscriber of any of the below Postpaid Service Plan; 

     

    • Postpaid Kasi Up 49_24m_R
    • Postpaid Kasi Up 49_R
    • Postpaid Kasi Up_49
    • Postpaid Kasi Up 49
    • Postpaid Kasi Up 30 Phone Bundle 24m_R
    • Postpaid Kasi Up 30 Phone Bundle 24m
    • Postpaid Kasi Up 49_24m

    You may activate the IDD Service by: 

    1. Walking in to any nearest Yes Stores or Calling in to Customer Care Centre to request to enable IDD service

    B. If you are a Yes Subscriber of any other than below Postpaid or Prepaid Service Plan; 

    • Postpaid Kasi Up 49_24m_R
    • Postpaid Kasi Up 49_R
    • Postpaid Kasi Up_49
    • Postpaid Kasi Up 49
    • Postpaid Kasi Up 30 Phone Bundle 24m_R
    • Postpaid Kasi Up 30 Phone Bundle 24m
    • Postpaid Kasi Up 49_24m

     

    You may activate the IDD Service when; 

    1. Upon successfully completing the required verification of registration process during registration in any of Our Yes Stores or through the electronic Know Your Customer apps (eKYC).

    C. If you are a Yes Subscriber of any of the Prepaid Service Plan;

    You may activate the IDD Service when:

    (i) Upon successfully completing the required verification of registration process during registration in any of Our Yes Stores or through the electronic Know Your Customer apps (eKYC).

    Please ensure that you have sufficient Yes Credits and/or Yes Reload in your Prepaid Service account for your use of the IDD Service.

  3. What are call charges rates on IDD Service to mobile devices and fixed lines?
    The call charges rates on IDD Service are made available @ www.yes.my/roaming.