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Yes | First to 5G
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      • First to 5G
      • Device Plans
      • Infinite+
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  • Business Solutions
      • Internet Access
      • Yes Soho
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      • Yes Dedicated Leased Line
      • Yes 4G VPN
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      • Yes SIPconnect
      • Business Telephony System
  • Support
      • Help & Support
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Get Started

First to 5G

  • First To 5G Campaign
  • Yes Postpaid FT5G Plan
  • Yes Prepaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to FT5G

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Change of Plan to Yes Infinite+

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU YES 4G LTE Prepaid Plan
  • YES 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • YES Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • YES Jaringan Prihatin Postpaid Service Plan
  • YES Prihatin x Shopee Cashback Rewards
  • YES Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Campaign / Promotion

  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej YES Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
YES Kasi Up Shopee Promotion
  • YES Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About YES
  • General FAQ
  • YES ID, YES Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • YES Online Portals
YES Devices
  • YES Zoom LTE
  • Warranty and Replacement
  • YES Huddle XS LTE
  • Getting Started FAQ – Configuring Your YES Device
  • Getting Started FAQ – Change Your Password
  • About Charging and Using YES Smartphone
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
YES Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • YES Databack x Shopee Voucher Promotion

Switch to YES

  • YES Mobile Number Portability

Refer and Earn

  • Refer and Earn

Archive (FAQ)

  • JomPay
  • e-pay
  • PayQuik
  • MobilityOne
  • AutoPay
  • Reload and Win Campaign
  • YES Postpaid Merdeka RM1 Phone Service Plan

General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • YES Mobile Apps Terms and Conditions

MCMC Anti Scam

  • MCMC Anti Scam

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej YES Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej YES Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Mobile Number Portability Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • YES Databack x Shopee Voucher Promotion Terms and Conditions
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Jaringan Prihatin Programme Terms and Conditions
  • YES Kasi Up Refer & Earn Programme
  • YES x Frog Free SIM Terms and Conditions
  • YES Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • YES 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • YES Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • YES Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • YES 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
YES Online Store Terms and Conditions
  • Terms of Delivery
  • YES Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service
  • Home
  • Docs
  • General
  • Roaming & IDD

Yes International Direct Dial (IDD) Service

  1. Who is eligible for the International Direct Dial (IDD) Service?
    All Yes Subscribers of the Postpaid Service Plans and Prepaid Service Plans are eligible for the IDD Service. Terms and conditions apply.
  2. How do I activate the IDD Service on my Device?
    A. If you are a Yes Subscriber of any of the Postpaid Service Plan, other than the Kasi Up Postpaid Service Plans, you may activate the IDD Service by:
    (i) Successfully completing the required verification process in any of Our Yes Stores;
    (ii) Paying a deposit of Ringgit Malaysia Three Hundred (RM 300) (“Deposit Sum”);and
    (iii) Performing the self-enable activation of the IDD Service via MyYes app.

    Not withstanding the provision in A(ii) above, We may, at our sole and absolute discretion, waive the payment of Deposit Sum if you are an existing Yes subscriber of any of the Postpaid Service Plans and you have not defaulted in payment of your bill for a continuous period of six (6) months prior to activation of the IDD Service.

    B. If you are a Yes Subscriber of any of the Kasi Up Postpaid Service Plans, other than the Kasi Up Postpaid 49 (with contract), you may activate the IDD Service by:

    (i) Successfully completing the required verification process either in any of the Yes Stores or through electronic Know Your Customer apps (“eKYC”);
    (ii) Paying the Deposit Sum; and
    (iii) Performing the self-enable activation of the IDD Service via MyYes app.

    Not withstanding the provision in B(ii) above, We may, at Our sole and absolute discretion, waive the payment of Deposit Sum if you are an existing Yes subscriber of any of the Postpaid Service Plans and you have not defaulted in payment of your bill for a continuous period of six (6) months prior to the activation of the IDD Service.

    C. If you are a Yes Subscriber of the Kasi Up Postpaid 49 (with contract), you may activate the IDD Service by:

    (i) successfully completing the required verification process either in any of the Yes Stores or through eKYC;
    (ii) paying the Deposit Sum; and
    (iii) performing the self-enable activation of the IDD Service via MyYes app.

    Not withstanding the provision in C(ii) above, We may, at Our sole and absolute discretion, waive the payment of Deposit Sum if you are an existing Yes Subscriber of any of the Postpaid Service Plans and you have not defaulted in payment of your Bill for a continuous period of twelve (12) months prior to the activation of the IDD Service.

    D. If you are a Yes Subscriber of any of the Prepaid Service Plan, you may activate the IDD Service when:

    (i) Successfully completing the required verification process in any of Our Yes Stores or through the electronic Know Your Customer apps (eKYC).

    Please ensure that you have sufficient Yes Credits and/or Yes Reload in your Prepaid Service account for your use of the IDD Service.

  3. What are call charges rates on IDD Service to mobile devices and fixed lines?
    The call charges rates on IDD Service are made available @ www.yes.my/roaming.

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