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Yes | First to 5G
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      • Yes Infinite Basic
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      • Yes Power 35
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      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
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      • Wireless Fibre 5G
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      • Yes Zoom 70GB
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      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
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  • Broadband
      • Wireless Fibre 5G
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      Main Menu

      Wireless Fibre 5G

      • explore postpaid Plans

      • quick options

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      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
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      Measure your internet connection speed.

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      Location of the Yes Roadshow.

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      • tools & services
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  • Personal
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EN| BM
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  • Business Solutions
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      • Yes Biz Wireless Fibre 5G
      • Yes DIA
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      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
  • Support
      • Help & Support
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      • Partners
      • Contact Us
      • Talk to Us
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Wireless Fibre Service Plan

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan
  • 5G Devices
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Service Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Kasi Up Prepaid LTE SIM Plan
  • OKU Yes LTE Prepaid Plan
  • Yes 4G LTE Prepaid Starter Pack
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Prepaid Voice Call Minutes Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home (Yes 4G LTE ZOOM)

Campaign / Promotion

  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • Learn From Home Free Phone Retention Campaign
  • NUTP Huddle XS Bundle Plan
  • NUTP Free SIM
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan Promotion
  • Prepaid Kasi Up LTE SIM Bundle Plan
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

General

About Yes
  • General FAQ
  • Yes ID, Yes Number & Password
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
Roaming & IDD
  • International Roaming Service (Postpaid)
  • Data Roaming
  • Yes International Direct Dial (IDD) Service
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Databack

  • Yes Databack x Shopee Voucher Promotion

Archive Unpublish (FAQ)

  • JomPay
  • e-pay
  • PayQuik
  • MobilityOne
  • AutoPay
  • Reload and Win Campaign
  • YES Postpaid Merdeka RM1 Phone Service Plan

General Terms and Conditions

  • Global Privacy Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Anti-Bribery & Corruption Policy
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

MCMC Anti Scam

  • MCMC Anti Scam

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Yes Infinite Discover Postpaid Service Plan Promotion
  • Ramadan Bazar 5G Bersama Yes: Post & Win
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Service Plan Campaign
  • Yes FT5G x NCT Dream Prepaid Plan SIM Pack
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
  • Terms of Delivery
  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service

Archive FAQ

  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan
Jaringan Prihatin
  • General
  • Eligibility
  • Registration and Redemption
  • Switching Plans & Providers
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Yes Jaringan Prihatin Service Plan
  • Yes Prihatin x Shopee Cashback Rewards
  • Yes Jaringan Prihatin Postpaid Service Plan

Archive Terms and Conditions

  • Yes 5G x NCT Dream Contest
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Jaringan Prihatin Programme Terms and Conditions

Reference Access Offer (RAO)

  • YTLC Reference Access Offer (RAO)
  • Home
  • Docs
  • Reload

Reload

  1. How do I reload my YES account with a Reload Card?
    The Reload Card comes with a 16-digit activation code. Scratch the card to reveal the activation code.

    a) Via MyYES app:
    b) Via www.yes.my/xportal
    Enter YES Number e.g. 0181230000 > Reload Cards
    Go to Menu > Buy Now > Reload Cards
    c) Via SMS:
    Type REL <space><YES Number><space><Activation Code> and send it to 018 330 1111 e.g. REL 0181230000 1234567890123456

    *Standard SMS charges apply to reloads via other telco operators.

     

  2. Is there an expiry date for the Reload Card?
    Yes, there is. The expiry date is printed on the Reload Card.
  3. What happens to my credit balance after I have made a new reload?
    Your new reload will be added on to your remaining credit balance. e.g. If you have a balance of RM 20 and you reload another RM 20, your new account balance would be RM 40.  
  4. How do I check my balance once the reload is done? Will I receive any notification?
    Yes, you will receive an SMS notification.

    To check your balance, download the MyYes app and log in with your credentials. If your reload is successful, you should be able to see that the reload amount has been credited into your current account balance.

    To check your YES Credit balance via SMS:
    Type BAL<space><yourYESmobilenumber> and send it to 018 330 1111

  5. Can I get a refund for the unused credit on my Reload Card?
    No, all Reload Cards are non-refundable. The same applies to the credit that has already been loaded into your YES account.
  6. If the activation code is invalid, how do I get help?
    You can call our customer service line at 018-333 0000 (local call charges apply) or email us at yescare@yes.my.
  7. Can I reload for another YES number using the Reload Card?
    Yes, you can. Simply go here and enter the YES ID/Phone Number/Account Number of the YES account that you wish to reload along with the activation code from your YES Reload card.
  8. Can I purchase Prepaid Data Add-ons using the Reload Cards?
    The YES Reload Cards are currently for reloading your YES Credit only. However, you can use your credit balance to purchase the Prepaid Data Add-ons at https://selfcare.yes.my/xportal/.
  9. Can I use the Reload Card to reload via SMS?
    Yes, you can.

    To reload via SMS:
    REL<space><YES number><space><Activation Code> and send it to 018330111

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