Dated: 19th September 2023
- The Service Plan.
The Yes Infinite+ Postpaid Service Plans Programme is a time limited programme (“Programme”) launched by YTL Communications Sdn Bhd (Company No. 200701035605(793634-V)) (“YTLC”). By Your subscription or use of any of the Yes Infinite+ Postpaid Service Plans (as defined below) You acknowledge that You understand the terms and conditions contained herein (“Yes Infinite+ T&Cs” and agree to abide by them.
- The Programme.
This Programme is open to all individuals who are Malaysian citizens and satisfies the following pre-conditions:
2.1 individuals between the ages of 18 and 65 years at the time of subscription to the Yes Infinite+ Postpaid Service Plan;
2.2 in possession of a valid MyKad or MyTentera; and
2.3 successfully pass the credit check process.(hereinafter shall be referred to as “Eligible Subscribers”).
- Applicable Terms and Conditions.
In addition to these Yes Infinite+ T&Cs, all other terms and conditions incorporated in the Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions, and Infinite Supplementary Line Service Plan Terms and Conditions available at yes.my shall remain valid and applicable to this Programme (collectively referred as “General T&Cs”). In the event of any inconsistency between the General T&Cs and these Yes Infinite+ T&Cs, these Yes Infinite+ T&Cs shall prevail to the extent of any such inconsistency. Capitalised words not defined herein shall have the same meaning ascribed to them in the General T&Cs.
- Programme Period.
The Programme commences on 9 June 2022, 00:00 a.m. (or such later date as may be determined by YTLC and announced on its website) (“Commencement Date”) and will continue for such period unless otherwise notified by YTLC (“Programme Period”).
- Registration of Interest.
5.1 With effect from 26 May 2022 and up to the Commencement Date, an individual who satisfies the pre-conditions stated in Clauses 2.1 and 2.2 herein (“Individual”), may register his/her interest to subscribe to the Yes Infinite+ Postpaid Service Plan @ yes.my (“Pre-registration of Interest”). For clarity, Pre-registration of Interest does not mean that the application to subscribe for any of the Yes Infinite+ Postpaid Service Plans is automatically approved, as it is still subjected to the eligibility checks in Clause 2.1 and Clause 2.2 and the credit check process stated in Clause 2.3 on and after the Commencement Date.
5.2 On and from the Commencement Date, the Parties will determine the Individuals eligibility to subscribe to the Yes Infinite+ Postpaid Service Plans in accordance with the pre-conditions stated in Clauses 2.1 – 2.3 herein. Thereafter, YTLC will notify such Individuals vide e-mail (or such other mode of communications as determined by YTLC) on their eligibility status (“Notification”). Notwithstanding the foregoing, the Parties reserves the right to decline any Eligible Subscribers at its sole and absolute discretion without assigning any reasons whatsoever. The Parties’ decision on all matters pertaining to eligibility of an Individual to this Programme shall be final and binding.
5.3 If an Individual receives Notification indicating him/her –
(a) to be an Eligible Subscriber, such Individual is required, within a period of three (3) working days from the date of Notification, to settle all payment for the subscription of the related Yes Infinite+ Postpaid Service Plan to complete his/her subscription of the related Yes Infinite+ Postpaid Service Plan, failing which YTLC will deem such Individual is no longer interested to subscribe to the Yes Infinite+ Postpaid Service Plan; or
(b) not to be an Eligible Subscriber, he/she may continue to subscribe to any other Postpaid Service Plans or Prepaid Service Plans made available by YTLC, subject to the terms and conditions thereof. For more information on the Postpaid Service Plans and Prepaid Service Plans made available by YTLC for subscription, please refer to www.yes.my/.
5.4 Upon receipt of the payments in Clause 5.3(a)_above, YTLC will deliver the SIM Card and Device in relation to the Yes Infinite+ Postpaid Service Plan subscribed by Eligible Subscribers to the address provided by such Eligible Subscribers during the Pre-registration of Interest.
- Programme Selection & Acceptance.
6.1 Subject to Clause 7.4 herein, on or from the Commencement Date, an Eligible Subscriber may subscribe to Yes Infinite+ Postpaid Service Plan by selecting one (1) Yes Infinite+ Postpaid Service Plan, from the list of Yes Infinite+ Postpaid Service Plans made available by YTLC @ yes.my, for subscription.
6.2 All Eligible Subscribers are bound by the following terms and conditions:-
(a) Yes Infinite+ T&Cs available @ www.yes.my/docs/tnc/ on the subscription of any of the Yes Infinite+ Postpaid Service Plan;
(b) YTL’s Group Privacy Privacy available @ www.ytl.com/privacypolicy.asp;
- Yes Infinite+ Postpaid Service Plans & Service Offerings.
Yes Infinite+ Postpaid Service Plans
7.1 The Postpaid Service Plans rate offerings made available under this Programme are listed
below, as may be amended from time to time at YTLC’s sole discretion. Please refer to YTLC’s product page @ yes.my from time to time on any updates on the Yes Infinite+ Postpaid Service Plans:
(a) Infinite+ Basic Postpaid Service Plan;
(b) Infinite+ Standard Postpaid Service Plan;
(c) Infinite+ Premium Postpaid Service Plan; and
(d) Infinite+ Ultra Postpaid Service Plan, hereinafter shall be collectively referred to as the “Yes Infinite+ Postpaid Service Plans”).
7.2 Each of the Yes Infinite+ Postpaid Service Plan is a Postpaid Service Plan consisting of:
(a) a smartphone (please refer to www.yes.my on the type of smartphone provided under the respective Yes Infinite+ Postpaid Service Plan (“Device”);
(b) 5G-enabled SIM Card; and
(c) pre-assigned Yes Mobile Number.
7.3 The service offerings under the respective Yes Infinite+ Postpaid Service Plans are:
Plan Name Infinite+ Basic Infinite+ Standard Infinite+ Premium Infinite+ Ultra Monthly Commitment Fee RM58
Data Capacity Allocation (4G+5G) Unlimited Unlimited Unlimited Unlimited Hotspot 20GB 50GB 80GB 110GB *Device Type You may refer to yes.my for more information You may refer to yes.my for more information You may refer to yes.my for more information You may refer to yes.my for more information Contract Period 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card On-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited Off-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited On-Net Services of domestic SMS Unlimited Unlimited Unlimited Unlimited Off-Net Services of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS *Device Price – – – – Plan Advance Payment RM58
(RM61.48 including SST)
(rebated in the 1st month)
(RM93.28 including SST)
(rebated in the 1st month)
(RM125.08 including SST)
(rebated in the 1st month)
(RM188.68 including SST)
(rebated in the 1st month)
Device Upfront Payment – – – – Total Payment Upon Registration (consisting of the Plan Advance Payment and/or the Device Upfront Payment) RM58
7.3.1 The service offering under Yes Infinite+ Postpaid Service Plan stated as below will only be available via Selected Yes Authorised Dealer:
Plan Name Infinite Plus Basic II
Vivo Y55 plus 6_128_24mo*
Monthly Commitment Fee RM88
Contract 24 months Data (4G + 5G) Unlimited Device Type (Phone Model) VIVO Y55+ Device RRP RM1099 Device Price Free Hotspot (5G/4G) 20GB On-Net Services of domestic voice calls Unlimited Off-Net Services of domestic voice calls Unlimited On-Net Services of domestic SMS Unlimited Off-Net Services of domestic SMS RM 0.09 per SMS Plan Advance Payment RM88
(RM93.28 including SST)
(rebated in the 1st month)
Upfront Payment (Device) – Activation Fee – Total Payment Upon Registration RM88
(RM93.28 including SST)
* This Infinite Plus Basic II Vivo Y55 plus 6_128_24mo plan is only available via Selected Yes Authorised Dealer.
7.4 An Eligible Subscriber is entitled to register one (1) Yes Infinite+ Postpaid Service Plan only per valid MyKad or MyTentera, provided that he/she does not have, in aggregate, more than fifteen (15) Postpaid Service accounts with YTLC.
7.5 Upon subscription to any of Our Yes Infinite+ Postpaid Service Plan, an Eligible Subscriber is required to perform a one-time activation of the SIM Card within seven (7) days from the date he/she receives the SIM Card under the Yes Infinite+ Postpaid Service Plan. In the event an Eligible Subscriber fails to activate the SIM Card, after the expiry of the period of seven (7) days mentioned hereinbefore, the SIM Card will be automatically activated.
7.6 Eligible Subscribers will not be able to use tethering service if they have fully utilised the hotspot internet data allocated under the Yes Infinite+ Postpaid Service Plan. In such instance, we advise such Eligible Subscribers to purchase any of the Postpaid Hotspot Add-On denomination available @ yes.my to continue to enjoy the tethering service.
7.7 The Hotspot Data Capacity Allocation may only be used during the relevant Billing Cycle. In the event there is any unused Hotspot Data Capacity Allocation at the end of a particular Billing Cycle, such unused balance Hotspot Data Capacity Allocation will not be carried forward to any of the succeeding Billing Cycle and there shall be no refund or liability on YTLCs.
7.8 Please take note that certain areas may not be within 5G network coverage. Where an area is not within the 5G network coverage range, Eligible Subscribers will continue to enjoy 4G connectivity on our Yes network.
7.9 The 5G internet speed on the Yes Infinite+ Postpaid Service Plan fully depends on the 5G network coverage in such area.
7.10 If an Eligible Subscriber’s Yes Infinite+ Postpaid Plan Service account is suspended, YTLC reserves the rights to block such Device’s IMEI. YTLC will proceed to unblock such Device’ IMEI within three (3) working days upon settlement of all outstanding payment due under such Yes Infinite + Postpaid Plan Service account. Notwithstanding the suspension of such Yes Infinite+ Postpaid Plan Service account, an Eligible Subscriber’s commitment to pay the Commitment Fee shall continue during the period of suspension.
7.11 Upon suspension or termination of an Eligible Subscriber’s Yes Infinite+ Postpaid Plan Service account, YTLC reserves the rights to forward such Eligible Subscribers details to CTOS for the purposes of blacklisting under the CTOS record. In such event, an Eligible Subscriber shall settle all outstanding payment in order for him/her to be removed from CTOS as blacklist. Please take note that the process of being removed from CTOS as blacklist may take at least two (2) working days after settlement of all outstanding payment.
7.12 If an Eligible Subscriber terminates his/her Yes Infinite+ Postpaid Service Plan during the Contract Period, such Eligible Subscriber will be subject to Early Termination Charges (“ETC”).
7.13 The unlimited On-Net Services are exclusive for Eligible Subscriber’s use in Malaysia only and applicable for communications between person-to-person personal use and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using Your SIM Card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered non-standard usage and is therefore prohibited.
- Subscription Channels
An Eligible Subscriber may subscribe to the Yes Infinite+ Postpaid Plan through MyYes app, Yes Online Store, Yes Authorised Dealer, Yes Authorised Phone Dealer and Yes Store.
- Warranty. The Yes Infinite+ Postpaid Plan is subject to the respective Device manufacturer’s standard warranty. Please refer to the manufacturer’s warranty provided with the Device or on the manufacturer’s website to understand the details on protection coverage and duration of the manufacturer’s warranty.
- Exclusion of liability for use of the Device.
Parties shall not be liable to any Eligible Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
- Charges & SST.
11.1 Save as expressly provided herein, there will be no additional charges imposed for domestic On-Net Services and domestic Off-Net voice calls, subject to Clause 7 above. However, the following charges will be imposed for domestic Off-Net SMS:
Type of Off Net Services Rates (RM) Charging Block (in seconds) SMS RM 0.09/SMS –
11.2 Charges will be imposed for all International Roaming Service and IDD Service in accordance with the voice calls and SMS rates published @ www.yes.my/roaming.
11.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:
Destination Prefix Rates(RM) Charging Block (in seconds) Freephone 1800 FREE 30 Toll Free 1300 0.09/min 30 TM Customer Careline 100 2.00/call Flat Rate/Per Call General Emergency Service 999 / 112 FREE 30 TM Directory Enquiry 103 2.00/call Flat Rate/Per Call Electricity Fault Reporting 15454 0.15/min 30 Pengurusan Air Selangor 15300 0.15/min 30 Syarikat Air Melaka 15800 0.15/min 30 Talian Nur 15999 FREE 30 Time Announcement 1051 0.10/min 30
11.4 The charges stated in this Clause 11 are exclusive of SST.
Eligible Subscribers are not allowed to upgrade or downgrade their Yes Infinite+ Postpaid Service Plan during the Contract Period.
- Early Termination Charges.
If an Eligible Subscriber terminates his/her Service account or ports out to another service provider at any time before the expiry of the Contract Period or if the Service account is terminated by Yes as a result of such Eligible Subscriber’s breach of these Yes Infinite+ T&Cs and/or the General T&Cs, such Eligible Subscriber shall be subjected to ETC. Please refer to the General Applicable Terms and Conditions for further details on the ETC.
- Limitation of Liability.
Parties shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Yes Infinite+ T&Cs.
- Governing Law.
This Programme shall be governed by the laws of Malaysia under the jurisdiction of the Malaysian courts.
YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Yes Infinite+ T&Cs, in whole or in part, at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Yes Infinite+ Postpaid Service Plan at any time before or during the Programme Period with notice but without any liability or compensation whatsoever.