1. What is Infinite Supplementary Line Service Plan?
   The Infinite Supplementary Line Plan consists of five Infinite Supplementary Line Service Plans available for subscription with the available plans under FAQ 6.
2. What are the services under Infinite Supplementary Line Service Plan?
   It allows the Principal User and his/her supplementary user to enjoy unlimited data internet and services as per subscriber’s plan subscription.
3. Will I be bound by any contract period if I subscribe to any of the Infinite Supplementary Line Service Plan?
   No, You will not be subjected to any contract period when You subscribe to any of the Infinite Supplementary Line Service Plan
4. How long is the Programme period?
   The Programme will commence on 9^th September 2022 and continue until further notice.
5. How can I subscribe to the Infinite Supplementary Line Service Plan?
   You may subscribe to the Infinite Supplementary Line Service Plans through the following channels:
   (a) MyYes app;
   (b) Yes Store;
   (c) Yes Authorized Dealer
6. What are the offerings under Infinite Supplementary Line Service Plan?
   The offering under Infinite Supplementary Line Service Plan are as below:

   Plan Name	Infinite Special s	Infinite Basic s	Infinite Standard s	Infinite Premium s	Infinite Ultra s
   Monthly Commitment Fee	RM20 (+ RM1.20 SST)	RM58 RM48 (+ RM2.88 SST)	RM88 RM68 (+ RM4.08 SST)	RM118 RM88 (+ RM5.28 SST)	RM178 RM128 (+ RM7.68 SST)
   Data Allocation (5G/4G)	20GB	Unlimited	Unlimited	Unlimited	Unlimited
   On-Net Service of domestic voice calls	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
   Off-Net Service of domestic voice calls	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
   On-Net Service of domestic SMS	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
   Off-Net Service of domestic SMS	RM 0.09 per SMS	RM 0.09 per SMS	RM 0.09 per SMS	RM 0.09 per SMS	RM 0.09 per SMS
   Hotspot (5G/4G)	Yes (up to 20GB of Data Allocation)	20GB	50GB	80GB	110GB
   Eligible Plans for Infinite Supplementary Line	Eligible only for subscriber with plan(s): Infinite Basic Infinite Standard Infinite Premium Infinite Ultra Infinite+ Basic Infinite+ Standard Infinite+ Premium Infinite+ Ultra Yes Wireless Fibre 120Mbps Discount Infinite Basic Nothing Phone 2 Yes Infinite Basic_Nubia Neo 5G_18M Yes 5G Wireless Broadband Flexi Yes 5G Wireless Broadband Gateway	Eligible only for subscriber with plan(s): Infinite Basic Infinite Standard Infinite Premium Infinite Ultra Infinite+ Basic Infinite+ Standard Infinite+ Premium Infinite+ Ultra Yes Wireless Fibre 120Mbps Yes Wireless Fibre 120Mbps Bundle Yes Wireless Fibre 120Mbps_Promo Yes Wireless Fibre 120Mbps Bundle_Promo Yes Wireless Fibre 120Mbps_Promo_R Yes Wireless Fibre 120Mbps Bundle_Promo_R Yes Wireless Fibre 120Mbps Discount Infinite Basic Nothing Phone 2 Yes Infinite Basic_Nubia Neo 5G_18M Yes 5G Wireless Broadband Flexi Yes 5G Wireless Broadband Gateway	Eligible only for subscriber with plan(s): Infinite Standard Infinite Premium Infinite Ultra Infinite+ Standard Infinite+ Premium Infinite+ Ultra Yes Wireless Fibre 120Mbps Yes Wireless Fibre 120Mbps Bundle Yes Wireless Fibre 120Mbps_Promo Yes Wireless Fibre 120Mbps Bundle_Promo Yes Wireless Fibre 120Mbps_Promo_R Yes Wireless Fibre 120Mbps Bundle_Promo_R Yes Wireless Fibre 120Mbps Discount	Eligible only for subscriber with plan(s): Infinite Premium Infinite Ultra Infinite+ Premium Infinite+ Ultra Yes Wireless Fibre 120Mbps Discount	Eligible only for subscriber with plan(s): Infinite Ultra Infinite+ Ultra Yes Wireless Fibre 120Mbps Discount

7. Can I sign up for multiple principle lines to subscribe Infinite Supplementary Line Service Plan
   You may subscribe to one or more Principle lines provided always that You do not have, in aggregate, more than six (6) Postpaid service accounts with Us.
8. As a foreigner, can I subscribe to Infinite Supplementary Line Service Plan?
   Yes, you may. However, in addition to the Commitment Fee, You will be required to pay a deposit of RM200 for each rate offerings under Principle Lines subscribed by You.

9. Can I use my smartphone as a mobile hotspot?
   Yes, hotspot is available on Infinite Supplementary Service Plan.
10. Can I increase my hotspot quota of my principle and supplementary data?
    Yes, you can purchase any of our Hotspot Add-On.

11. If I purchase the Hotspot add-ons for Principle Lines, will my supplementary lines enjoy the service as well?
    No, for Hotspot Add-Ons purchase, it is only applicable to the respective mobile number that is purchased for.
12. If the Subscriber is an existing Yes subscriber, is he/she allowed to sign up Infinite Supplementary Line Service Plan?
    You may refer to the FAQ 6 on the eligibility.
13. If I am a Yes Postpaid plan subscriber can I retain my existing number as Supplementary Line?
    No, Supplementary Line subscription only for new sign up or via MNP.
14. Is unlimited data available for overseas usage?
    No, the unlimited data offered under Infinite Supplementary Lines Plan is available for domestic usage only. Standard IDD rate and roaming charges will apply for any overseas usage. For more information, please refer to Roaming & IDD FAQ.
15. What happens if I did not fully utilise my internet data under the hotspot data capacity allocation?
    Any internet data under the hotspot data capacity allocation which remains unutilised in a relevant Billing Cycle will be deemed as unutilised and cannot be carried forward to the succeeding Billing Cycle.
16. If my principal line is barred what will happen to my line?
    Once your principal line is barred, you will not be allowed to use the unlimited data usage, outgoing call and SMS will be restricted. Simultaneously, your supplementary line users will not be able to enjoy the unlimited data usage and will be restricted from performing outgoing calls and SMS.
17. When can I activate the SIM Card which I receive under this Infinite Supplementary Line Service Plan?
    You must activate the SIM Card within thirty (30) days from date you receive the SIM Card (“SIM Activation Period”).
18. What happens if I don’t activate the SIM Card at any time during the SIM Activation Period?
    Your SIM Card will expire automatically and Your Service account will be terminated accordingly if You don’t activate Your SIM Card within the SIM Activation Period. In such instance, any payment made by you, including the Commitment Fee and any deposit will be forfeited and no refund will be made to you.

Billing

20. If I have subscribed to postpaid plan/(s) in addition to the Infinite Supplementary Line Principle Plan, will I receive a separate bill for each of the plan including Infinite Supplementary Line Plan?
    No, bill statement for Infinite Supplementary Lines Principle Plan will be consolidated with the rest of the postpaid plan/(s) bill and You may view and manage your bill via MyYes app.
21. Will supplementary line user receive any bill statement?
    No, only one bill statement for principal line user and can be view and manage the bill via MyYes app.
22. Will principal/ supplementary line users’ usage details be listed down in the bill statement?
    Yes, the principal user’s and supplementary line users usage details will be listed down in the bill statement

Termination

23. If I terminate my Principal line, will the supplementary lines still be active?
    If the principal line is terminated, all of the supplementary lines will be terminated as well.
24. What happens if I terminate the Principal and supplementary lines?
    Upon termination of all the lines, You charges will be pro-rated for the usage period and this is in addition to any outstanding bill amount owing to us. Further, if You are under a fixed contract, You will also be subjected to early termination charges.
25. Where can I terminate my principal or supplementary line?
    Only principal User can terminate the account via yescare@yes.my or Yes Store & Service Centre. The supplementary line user is not allowed to submit the termination request.
26. Can supplementary line user terminate their line by their own?
    No, the supplementary line user cannot terminate his/her line. Termination of plan must be from the Principal user.

    MNP

27. Can I port in to this Infinite Supplementary Line Principle Plan?
    Yes, You may port in to the Infinite Supplementary Line Principle
28. How can I switch to Infinite Supplementary Line Principle Plan?
    Please visit to our nearest Yes Stores or via MyYes app for any port in request.
29. Is there any charge for port in service?
    There will be no charges imposed on port in.
30. Will there be any fees or charges that I need to pay during the sign up of Infinite Supplementary Plan?
    There will be no fees or charges during the sign up; however the monthly commitment fee for Infinite Supplementary Plan will be charge and reflected on the upcoming bill cycle.
31. Can my principal line and supplementary lines from other telco port in together?
    Yes, you can port in from other service provider and set up to be as principal user or supplementary line.
32. Can I port out from this Infinite Supplementary Line together with my Principle Plan?
    Yes, upon settlement of all outstanding (including ETC if any) and current bill amount.
33. Can my supplementary line port out?
    No, supplementary line user is not allowed to port out.
34. What happen if my principle line request to port out?
    Once Your principal line is port out, all your supplementary lines tied to your principal line will be port out as well.
35. How long does it take for port in to Yes Services?
    The port in process will take about 24 hours from the time of request.
36. What if I have more questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app or chat with our Chatbot Sofia.