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Frequently Asked Questions (FAQ)
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Goods and Services Taxes
General FAQ
General
  1. Is GST still applicable and are all Yes products and services subject to GST?
    Yes, GST which was implemented on 01 April 2015 is still applicable. All taxable supply of Yes products and services which are subject to GST at standard-rated 6% will become standard-rated 0% effective on 01 June 2018.
  2. I need more information about GST. Where can I find out more?
    For more information about GST on Yes taxable supply of products and services, please contact Yes Care at 018-333 0000 from 8.00 am to 11.00 pm (including weekends and Public Holidays) or send an email to yescare@yes.my. Alternatively, you may visit the official GST website provided by the Royal Malaysian Customs at http://gst.customs.gov.my/en/Pages/default.aspx or access the latest GST FAQ by the Royal Malaysian Customs (here).
  3. Will I get a rebate for GST for previous purchases?
    Anything that you purchase and use before 01 June 2018, will still be charged with 6% GST. The 0% GST will only take effect from 01 June 2018 onwards based on the Government’s Gazette Order P.U. (A) 118 which can be found here from the Royal Malaysian Customs website.
  4. Isn’t GST removed from 01 June 2018 as announced by the Government? Why does GST still show in the terms and conditions or in my bill/statement?
    The Goods and Services Tax Act 2014 (GST Act) is still in effect until it is repealed by Parliament. Currently, the GST Act has not been repealed, which will mean that we have to continue complying with the provisions of the GST Act. As such, GST will still be reflected in the terms and conditions and in your bill/statement. However, the GST standard rate effective 01 June 2018 is 0%.
Prepaid
  1. With the new GST 0% implemented effective 01 June 2018, will there be any changes to the Yes 4G Prepaid Starter Pack?
    Our Starter Pack Plans are priced at RM10 inclusive of 6% GST (prior to 01 June 2018), that also includes (7) seven days account validity, (2) RM5.00 Yes Credit; and (3) Free 4G LTE internet of 500MB for 7 days.

    Effective 01 June 2018, we will maintain the Yes 4G Prepaid Starter Pack at RM10, however an additional 500MB data will be added to the Yes 4G Prepaid Starter Pack (therefore the total available data for consumption is 1GB).
    Before 01 June 2018 (6% GST) After 01 June 2018 (0% GST)
    Price: RM10.00 Price: RM10.00
    7 days account validity 7 days account validity
    RM 5.00 credit RM 5.00 credit
    500 MB data (valid for 7 days) 1GB data (valid for 7 days)
  2. Will there be any difference in GST when I purchase Yes Credit for Yes 4G Prepaid?
    Prior to 01 June 2018, any 6% GST charged upon purchase of Yes Credit will be re-credited back to your account pursuant to MCMC Regulations.

    As of 01 June 2018, there will no longer be an additional charge or deduction for 6% GST since it will be at a rate of 0%. You will get the amount that you have purchased for Yes Credit in your Yes Prepaid Account, but there will be no re-credit of any GST sums back to your account since you are no longer charged or deducted for any GST amount from 01 June 2018 onwards.

    Before 01 June 2018 (with 6% GST):
    Amount Paid during Yes Credit
    Purchase
    Yes Credit in Your Account GST Rebate that is credited to
    your Yes Account
    RM10.00 RM9.40 RM0.60
    *GST Rebate only applicable to Malaysian

    Effective 01 June 2018 (with 0% GST):
    Amount Paid during Yes Credit
    Purchase
    Yes Credit in Your Account GST Rebate that is credited to
    your Yes Account
    RM10.00 RM 10.00 N/A
Postpaid
  1. As a Postpaid subscriber, how am I affected by GST?
    All taxable supply of Yes products and services which are subject to GST at standard-rated 6% will become standard-rated 0% effective on 01 June 2018. For compliance purposes, GST will still be shown on your bill at 0%. The GST may potentially be replaced by other applicable taxes, such as the Sales & Services Tax, as directed by the government. Any updates will be stated in our website.
  2. Where can I, as a Yes Postpaid subscriber, get my copy of GST Tax Invoice?
    For reference purposes, your e-bill will serve as your GST tax invoice. You can get your e-bill or Statement of Account on a monthly basis from My Account.
  3. My bill cycle started on 7th May 2018 and ends on 6th June 2018. How will I be charged for GST?
    Your GST charges will be pro-rated. From the period of 7th May to 31st May 2018, any usage will be subjected to 6% GST. However, from 1st June 2018, GST will be charged at 0%.

    Example of GST levied on monthly commitment charges during the crossover (e.g. Postpaid Plan 68):
    Monthly bill charges
    (7 May 2018 - 6 June 2018)
    RM68 + RM4.08 (6%) = RM72.08
    LESS: Refund back GST ( 1st June to 6th June 2018) 6/31 x RM68 x.6% = RM0.79
    Total Monthly Commitment RM72.08- RM0.79* =RM71.29
    *RM0.79 will be refunded on the following bill statement.