Frequently Asked Questions.


 
  1. What is the Yes 4G Home Internet Service Plan?
    The Yes 4G Home Internet Service Plan is a fast and affordable Internet plan designed for Home.
    The benefits of the Yes 4G Home Internet Service Plan are:
    • Instant plug and play
    • Wi-Fi for multiple devices
    • Unlimited data
    • Speeds of up to 1 Mbps
    • No extra charges
  2. What is the Internet speed on the Yes 4G Home Internet Service Plan?
    Download Speed: Up to 1 Mbps
    Upload Speed: Up to 384 Kbps
  3. Does the Yes 4G Home Internet Service Plan have a data quota?
    At the moment, this plan comes with unlimited data. However, Yes reserves the rights to cap the data quota at 30 GB.
  4. How many devices can I connect via Wi-Fi to the Yes 4G Home Internet device simultaneously?
    You can connect up to 10 devices simultaneously.
  5. Can I use the Yes 4G Home Internet device without a phone line?
    Yes, you can. You do not need a phone line in order to use the Yes 4G Home Internet device.
  6. Are there any software installations required to use the Yes 4G Home Internet device?
    No, the Yes 4G Home Internet device is a Plug-and-Play device which does not require any specific software installed.
  7. Is there a contract period?
    Yes, there is a 24 months contract period.
  8. Can I use the Yes 4G Home Internet device to make voice calls?
    No, voice call services are not available for Yes 4G Home Internet subscribers at the moment.
  9. Can I use my Yes 4G Home Internet Yes ID on other Yes devices?
    No, your Yes 4G Home Internet Yes ID is only usable on your designated White Zoom device.
  10. Does the Yes 4G Home Internet Service Plan allow Peer-to-Peer (P2P) download?
    No, this service is not available at the moment.
  11. Can I use the Yes 4G Home Internet device in places aside from my "Intended Use Address"?
    Yes. However we would not be able to guarantee coverage in your new location.

    If you would like to use the Yes 4G Home Internet device away from the "Intended Use Address", you are required to inform Yes Care at 018-333 0000 on the change of address.
  12. Will I be given a Private or Public IP address when I subscribe to Yes 4G Home Internet?
    You will be provided with a Private IP address.