Last updated: 27th August 2021
- The Service Plan. The YES Jaringan Prihatin Postpaid Service Plans (each a “YES Jaringan Prihatin Postpaid Service Plan”) are postpaid service plans offered by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YES”) under the Jaringan Prihatin programme.
- Eligibility. All Malaysian citizens who are Qualified Persons (“Eligible Subscriber”) may subscribe to the relevant YES Prihatin Postpaid Service Plan. For clarity:
“ Bantuan Prihatin Rakyat” means the initiative introduced by the Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the COVID-19 pandemic.
“ Household” refers to Qualified Persons with children below 18 years of age;
“ Individual” refers to Qualified Persons without children;
“ LHDN” means Lembaga Hasil Dalam Negeri Malaysia;
“ Postpaid Data Add-On” means the types of data add-on available for purchase by a YES Subscriber of the Postpaid Services, details of which are as specifically stated in https://www.yes.my/tnc/products-services-tnc and
“ Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN. - Applicable Terms and Conditions. Subject only to the variations as expressly set out in these YES Jaringan Prihatin Postpaid Service Plan Terms and Conditions (“Prihatin Postpaid Service Plan T&CS”), all other terms and conditions incorporated in the Postpaid Service Terms and Conditions, YES Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”), and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc shall remain valid and applicable to the YES Jaringan Prihatin Postpaid Service Plans. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency specific to the YES Jaringan Prihatin Postpaid Service Plans. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.
- The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan.
4.1 The following are the YES Jaringan Prihatin Postpaid Service Plans offered by YES:
a. YES Prihatin Learn From Home Family Postpaid Service Plan – SamsungA02 (“YES Prihatin Learn From Home Family Postpaid Service Plan”); and
b. YES Prihatin Learn From Home Individual Postpaid Service Plan – SamsungA02 (“YES Prihatin Learn From Home Individual Postpaid Service Plan”);
4.2 The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan respectively consist of a SIM Card with a pre-assigned Mobile Number and one (1) unit of Samsung Galaxy A02 smartphone (”Device”), as applicable depending on the service plan selected by the Eligible Subscriber.
4.3 The service offerings under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan are as follows:
Plan Name YES Prihatin Learn From Home Family Postpaid** YES Prihatin Learn From Home Individual Postpaid*** Monthly Commitment Fee RM15
(+RM0.90 SST)RM15
(RM0.90 SST)Data Capacity Allocation 15GB per Billing Cycle 15GB per Billing Cycle Contract Period 12 months 12 months On-Net Services (voice calls and SMS)* Unlimited Unlimited Off-Net voice calls* Unlimited Unlimited Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS Plan Advance Payment RM15 (RM15.90 including SST) (Rebated in the first Billing Cycle) RM15 (RM15.90 including SST) (Rebated in the first Billing Cycle) Device Price – RM105 Total Payment Upon Registration RM15.90
(with SST)RM120.90
(with SST)*Applicable to standard person-to-person voice calls and SMS, and not for any commercial and/or non-personal use.
** The YES Prihatin Learn From Home Family Postpaid Service Plan is only available for subscription by a Household.
*** The YES Prihatin Learn From Home Individual Postpaid Service Plan is only available for subscription by an Individual.4.4 The YES Subscriber is required to perform a one-time activation of the SIM Card immediately upon delivery of the SIM Card.
4.5 In the event that a YES Subscriber has fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, the YES Subscriber may still use the internet data service but at a reduced internet data speed of 256kbps provided that his/her Service account is active or purchase a Postpaid Data Add-On to enjoy internet data with no speed control. For clarity, any mention on speed shall mean the optimum speed which means the actual speed enjoyed by a YES Subscriber may vary depending on various other factors including but not limited to technical and environmental factors.
4.6 The Data Capacity Allocation may only be used during the relevant Billing Cycle. Any unused Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding Billing Cycle and there shall be no refund or liability on Us. - The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan may be purchased by an Eligible Subscriber through MyYes app, YES Online Store and YES Store.
- Warranty. The Device provided under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan is subject to the respective Device manufacturer’s standard warranty.
- Exclusion of liability for use of the Device. We shall not be liable to any Eligible Subscriber/YES Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
- Charges & SST
8.1 Save as expressly provided herein, there will be no additional charges imposed for domestic On-Net Services and domestic Off-Net voice calls, subject to Clause 4.3 above. However, the following charges will be imposed for domestic Off-Net SMS:Type of Off Net Services Rates (RM) Charging Block (in seconds) SMS RM 0.09/SMS – 8.2 Charges will be imposed for all International Roaming Service and IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming.
8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:Destination Prefix Rates(RM) Charging Block (in seconds) Freephone 1800 FREE 30 Toll Free 1300 0.09/min 30 TM Customer 100 2.00/call Flat Rate/Per Careline Call General Emergency Service 999 / 112 FREE 30 TM Directory Enquiry 103 2.00/call Flat Rate/Per Call Electricity Fault Reporting 15454 0.15/min 30 Pengurusan Air Selangor 15300 0.15/min 30 Syarikat Air Melaka 15800 0.15/min 30 Talian Nur 15999 FREE 30 Time Announcement 1051 0.10/min 30 8.4 The charges stated in this Clause 8 are exclusive of SST.
- Upgrade/Downgrade. A YES Subscriber is not allowed to upgrade or downgrade his/her YES Prihatin Learn From Home Family Postpaid Service Plan or YES Prihatin Learn from Home Individual Postpaid Service Plan, as applicable, during the Contract Period.
- Early Termination Charges. If a YES Subscriber terminates his/her Service account or ports out to another service provider at any time before the expiry of the Contract Period or if the Service account is terminated by YES as a result of the YES Subscriber’s breach of these Prihatin Postpaid Service Plan T&Cs, the Prihatin Programme T&CS, and/or the General Applicable Terms and Conditions, the Early Termination Charges as more particularly stated in the Postpaid Service Terms and Conditions shall apply accordingly. In addition, the YES Subscriber shall return the Device (complete with all accessories in its original packaging) to Us in good and working condition, failing which he/she shall pay to Us the full Device price of RM399 (excluding SST).
- Limitation of Liability. YES shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Programme.
- Governing Law. The YES Jaringan Prihatin Postpaid Service Plans shall be governed by the laws of Malaysia under the jurisdiction of the Malaysian courts.
- Modifications. YES reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Programme, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YES reserves the right to cancel, terminate or suspend the Programme at any time before or during the Programme Period with notice but without any liability or compensation whatsoever.