{"id":48392,"date":"2023-11-02T17:42:56","date_gmt":"2023-11-02T09:42:56","guid":{"rendered":"https:\/\/www.yes.my\/docs\/non-knowledgebase\/uncategorized\/prepaid-phone-bundle-plan-programme\/"},"modified":"2024-01-04T11:49:08","modified_gmt":"2024-01-04T03:49:08","password":"","slug":"prepaid-phone-bundle-plan-programme","status":"publish","type":"docs","link":"https:\/\/www.yes.my\/ms\/docs\/tnc-ms\/prepaid-products-services-terms-and-conditions-ms\/prepaid-phone-bundle-plan-programme\/","title":{"rendered":"Prepaid Phone Bundle Plan Programme"},"content":{"rendered":"

Dated 2nd<\/sup> November 2023<\/p>\n

    \n
  1. The Programme.
    \n<\/strong>The Prepaid Phone Bundle Plan Programme (\u201cProgramme<\/strong>\u201d) is a programme launched by YTL Communications Sdn. Bhd. (Company No. 200701035605 (793634-V)) (\u201c<\/span>YTLC<\/strong>\u201d) operating under the brand name \u201cYes\u201d. By subscribing and using any of the Prepaid Phone Bundle Plan under this Programme, a Yes Subscriber acknowledges that he\/she understands the term and conditions contained herein (\u201c<\/span>Programme T&Cs<\/strong>\u201d) and agrees to abide by them.<\/span><\/span><\/li>\n
  2. Eligibility.<\/strong>
    \nThis Programme is available to all individuals residing in Malaysia and who are 12 years of age and above at the time of subscription (\u201cEligible Subscribers<\/strong>\u201d).<\/li>\n
  3. Applicable Terms & Conditions.<\/strong>
    \nIn addition to these Programme T&Cs, the terms and conditions set out in the Prepaid Service Terms and Conditions<\/a>, Prepaid Data Add-On Terms and Conditions<\/a>, Prepaid Hotspot Add-On Terms and Conditions available at\u00a0yes.my\/tnc<\/a> shall remain valid and incorporated by reference to this Programme (collectively referred as \u201cGeneral Applicable Terms and Conditions<\/strong>\u201d). In the event of any inconsistency between the General Applicable Terms and Conditions and these Programme T&Cs, these Programme T&Cs shall prevail to the extent to resolve any such inconsistency. Words in capital not defined herein shall have the same meaning ascribed to in the General Applicable Terms and Conditions.<\/li>\n
  4. Programme Period.
    \n<\/strong>This Programme will commence on 2nd<\/sup> November 2023 and will continue until further notice (\u201c<\/span>Programme Period<\/strong>\u201d).<\/span><\/span><\/li>\n
  5. Service offerings
    \n<\/strong>5.1 Please refer to     www.yes.my<\/a> for the Prepaid Phone Bundle Plan offered under this Programme. Subject to Clause 5.2 herein, a Yes Subscriber may sign up for one or more of any of the Prepaid Phone Bundle Plan through\u00a0<\/span>MyYes<\/a>\u00a0app,\u00a0<\/span>Yes online store<\/a>, Yes authorised dealers and Yes Stores.
    \n<\/span>5.2 The service offerings under each Prepaid Phone Bundle Plan are as stated below:
    \ni) One (1) unit of iPhone (please refer to     yes.my<\/a>\u00a0for the applicable iPhone model and applicable Device Price) (\u201cDevice<\/strong>\u201d);
    \nii) One (1) prepaid Yes e-SIM or Yes SIM Card containing a unique Yes Mobile Number (\u201cYes SIM<\/strong>\u201d); and
    \niii) Free one (1) month Prepaid 5G Data with 30GB.<\/p>\n

    5.3 The service offerings under the Prepaid Phone Bundle Plan are further summarised as follows:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Plan Name<\/strong><\/th>\nYes Prepaid FT5G Plan<\/strong><\/th>\n<\/tr>\n
    Price<\/strong><\/th>\nRM0<\/td>\n<\/tr>\n
    Data (5G\/4G)<\/strong><\/th>\n30GB<\/td>\n<\/tr>\n
    Hotspot (5G\/4G)<\/strong><\/th>\nYes, included in the 30GB Data<\/td>\n<\/tr>\n
    Contract<\/strong><\/th>\n\u2013<\/strong><\/td>\n<\/tr>\n
    Account Validity Period<\/strong><\/th>\n60 days
    \n(from the date of activation of Yes SIM)<\/td>\n<\/tr>\n
    Service Validity Period<\/strong><\/th>\n30 days
    \n(from the date of activation of Yes SIM)<\/td>\n<\/tr>\n
    On-Net Service of domestic voice calls<\/strong><\/th>\nUnlimited<\/td>\n<\/tr>\n
    Off-Net Service of domestic voice calls<\/strong><\/th>\nUnlimited<\/td>\n<\/tr>\n
    On-Net Service of domestic SMS<\/strong><\/th>\nUnlimited<\/td>\n<\/tr>\n
    Off-Net Service of domestic SMS<\/strong><\/th>\nRM 0.09 per SMS<\/td>\n<\/tr>\n
    Device Model<\/strong><\/th>\nYou may refer to\u00a0www.yes.my<\/a>\u00a0for more information<\/td>\n<\/tr>\n
    Total Payment Upon Registration<\/strong><\/th>\nYou may refer to\u00a0www.yes.my<\/a>\u00a0for more information<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    5.4 Each Eligible Subscriber is entitled to register one or more Prepaid Phone Bundle Plan(s) only, provided that the Eligible Subscriber does not have, in aggregate, more than five (5) prepaid service accounts with Yes.<\/p>\n

    5.5 The Yes Subscriber subscribing to the Prepaid Phone Bundle Plan is required to activate the prepaid Yes SIM through the MyYes app.<\/p>\n

    5.5.1 eSIM Activation. Once the Yes eSIM is activated, the Yes Subscriber is required to download the Yes eSIM profile (\u201cYes eSIM Profile<\/strong>\u201d) to allow the Device to connect to the Yes network to enjoy the Yes services. Please refer to yes.my\/e-sim<\/a> for more information. A Yes Subscriber who is subscribed to the Prepaid Phone Bundle Plan is required to perform a one-time activation of the Yes eSIM Subscription within a period of thirty (30) days from the date of Yes eSIM Subscription, failing which the Yes eSIM can no longer be activated and no replacement of eSIM will be provided.<\/p>\n

    5.5.2 SIM Card Activation. A Yes Subscriber is required to perform a one-time activation of the SIM Card within thirty (30) days days from the subscription of the Prepaid Phone Bundle Plan, failing which the SIM Card can no longer be activated and no replacement of SIM Card will be provided.<\/p>\n

    5.6 A Yes Subscriber may enjoy the service offerings with an uncapped 5G\/4G speed (Internet speed will depend on whether he\/her are in 5G or 4G coverage).<\/p>\n

    5.7 After the Service Validity Period, a Yes Subscriber may purchase the Prepaid Plan Data Add-On or Hotspot Add-On (as the case may be) via MyYes app.<\/p>\n

    5.8 The unlimited On-Net Services are exclusive for the Yes Subscriber\u2019s use in Malaysia only and applicable for communications between person-to-person personal use and not for commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using the Yes SIM in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered non-standard usage and is therefore prohibited.<\/li>\n

  6. Charges & SST. <\/strong>
    \nSave as expressly provided herein, there will be no additional charges imposed on domestic On-Net Service of voice calls and SMS and domestic Off-Net Service of voice calls. However, the following charges will be imposed on domestic Off-Net Service of SMS:<\/p>\n\n\n\n\n
    Type of Off Net Services<\/strong><\/th>\nRates (RM)<\/strong><\/th>\nCharging Block (in seconds)<\/strong><\/th>\n<\/tr>\n
    SMS<\/td>\nRM 0.09\/SMS<\/td>\n\u2013<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    6.2 Charges will be imposed for all International Roaming Service and IDD Service in accordance with the internet, voice calls and SMS rates published on www.yes.my\/roaming<\/a>.<\/span><\/span><\/p>\n

    6.3 For clarity, charges will apply for voice calls to special and toll-free numbers, including but not limited to those numbers listed below:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Destination<\/strong><\/th>\nPrefix<\/strong><\/th>\nRates(RM)<\/strong><\/th>\nCharging Block (in seconds)<\/strong><\/th>\n<\/tr>\n
    Freephone<\/td>\n1800<\/td>\nFREE<\/td>\n30<\/td>\n<\/tr>\n
    Toll Free<\/td>\n1300<\/td>\n0.09\/min<\/td>\n30<\/td>\n<\/tr>\n
    TM Customer Careline<\/td>\n100<\/td>\n2.00\/call<\/td>\nFlat Rate\/Per Call<\/td>\n<\/tr>\n
    General Emergency Service<\/td>\n999 \/ 112<\/td>\nFREE<\/td>\n30<\/td>\n<\/tr>\n
    TM Directory Enquiry<\/td>\n103<\/td>\n2.00\/call<\/td>\nFlat Rate\/Per Call<\/td>\n<\/tr>\n
    Electricity Fault Reporting<\/td>\n15454<\/td>\n0.15\/min<\/td>\n30<\/td>\n<\/tr>\n
    Pengurusan Air Selangor<\/td>\n15300<\/td>\n0.15\/min<\/td>\n30<\/td>\n<\/tr>\n
    Syarikat Air Melaka<\/td>\n15800<\/td>\n0.15\/min<\/td>\n30<\/td>\n<\/tr>\n
    Talian Nur<\/td>\n15999<\/td>\nFREE<\/td>\n30<\/td>\n<\/tr>\n
    Time Announcement<\/td>\n1051<\/td>\n0.10\/min<\/td>\n30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


    \n6.4 All charges stated herein are exclusive of SST.<\/span><\/li>\n

  7. Warranty<\/strong>.
    \nAny Device(s) provided under this Programme is subject to the Device(s) manufacturer\u2019s standard warranty. Please refer to the manufacturer\u2019s warranty provided with the Device(s) or on the manufacturer\u2019s website.<\/li>\n
  8. Exclusion<\/strong> of liability for use of the Device.<\/strong>
    \nYTLC shall not be liable to any Yes Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.<\/li>\n
  9. Refund.<\/strong>
    \nThere shall be no refund under this Programme for any reasons whatsoever.<\/li>\n
  10. Laws<\/strong>.<\/strong>
    \nThis Programme shall be governed by the laws of Malaysia.<\/li>\n
  11. Modifications<\/strong>.<\/strong>
    \n<\/strong>YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of this Programme, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to You or any other party.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"Dated 2nd November 2023 The Programme. The Prepaid Phone Bundle Plan Programme (\u201cProgramme\u201d) is a programme launched by YTL Communications Sdn. Bhd. (Company No. 200701035605 (793634-V)) (\u201cYTLC\u201d) operating under the brand name \u201cYes\u201d. 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