We would like to inform you that Postpaid WiMAX customers' accounts will be automatically suspended at 2pm onwards on the 30th of September 2019.

WiMAX Double-Double customers will be automatically upgraded to the new LTE plans as listed below:

WiMAX Plan (Double Double) LTE Plan
Plan 48 Yes LTE 45_15GB
Plan 68/78/79 Yes LTE 68_25GB
Plan 88 Yes LTE 88_30GB
Plan 98 Yes LTE 98_38GB
Plan 128 Yes LTE 128_55GB
Plan 148 Yes LTE 148_70GB
Plan 168 Yes LTE 168_80GB

As notified to you earlier, we have upgraded our network nationwide to an all IP 4G LTE. We would like to inform you that with effect from 15-September-2019, we will offer only Yes 4G LTE services.

Accordingly, if you have not upgraded your existing YES 4G Broadband plan, our earlier offer still stands where you will receive a brand new FREE LTE device when you upgrade your existing plan to any of the Yes 4G LTE bundle plans with FASTER 4G LTE speed and MORE DATA:

Please email us at yescare@yes.my with your new YES 4G LTE plan of choice, a mobile number for us to contact you for confirmation, and a copy of your MyKAD/Passport*. Our YesCare Customer Advocates will contact you upon receiving your information to complete the upgrade of your plan(s).

Or, alternatively, you can login to My Account or MyYes4G APP and follow the simple steps set out there to perform a self-upgrade. Feel free to visit any of our Yes Store or contact Yes Care at 018 333 0000 and we would be happy to assist you to upgrade your existing plan.

We look forward to serving you better with our continued efforts to be Malaysia’s best and preferred telecommunications company.

 

Yours Sincerely,
YTL Communications

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