Yes x Nothing Phone (2) Postpaid Service Plans Promotion

  1. What is Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    The Yes x Nothing Phone (2) Postpaid Service Plans Promotion (“Programme”) is a time limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes x Nothing Phone (2) Postpaid Service Plans Promotion launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”). *Terms and Conditions apply.
  2. Where can I purchase the Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    You can purchase any of Yes x Nothing Phone (2) Postpaid Service Plans Promotion at Yes Online Store or at any of our selected Yes Stores or through our Yes Authorized Dealers. You may refer to our Yes x Nothing Phone (2) Postpaid Service Plans Promotion Terms and Conditions for more information.
  3. What are the service offerings under Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    For more information on the service and rate offerings, kindly refer as below;

    Plan Name Infinite Basic
    Nothing Phone 2    		  Infinite Plus Ultra_U  Infinite Plus Ultra_Y
    Monthly Commitment Fee RM58
    (+ RM3.48 SST)    		 RM178
    (+ RM10.68 SST)    		 RM178
    (+ RM10.68 SST)
    Data Capacity Allocation (5G/4G) Unlimited Unlimited Unlimited
    Contract Period No Contract 36 Months 36 Months
    On-Net Service of domestic voice calls Unlimited Unlimited Unlimited
    Off-Net Service of domestic voice calls Unlimited Unlimited Unlimited
    On-Net Service of domestic SMS Unlimited Unlimited Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Hotspot (5G/4G) 20GB 110GB 110GB
    Device Type Nothing Phone (2) Nothing Phone (2) Nothing Phone (2)
    Device Price RM3,437.52 – –
    Plan Advance Payment RM58
    (RM61.48 inclusive SST)
    (Rebated in 1st month)    		 RM178
    (RM188.68 inclusive SST)
    (Rebated in 1st month)    		 RM178
    (RM188.68 inclusive SST)
    (Rebated in 1st month)
    Device Upfront Payment – RM2120.00 (inclusive SST)
    month 1-17 : RM117.70
    month 18 : RM119.10    		 –
    Total Payment Upon Registration RM3,495.52 RM2,178.00 RM178.00
    Total Payment Upon Registration (With SST) RM3,499.00 RM2,308.68 RM188.68
    Foreigner Deposit – RM200 –
    Offer RM20 rebate of the commitment Fee x 12 billing cycle. – –
    Eligible Subscribers Individuals who are 18 years of age and above as at the date of registration Individuals who are 18 years of age and above as at the date registration Individuals who are 18 years of age and above as at the date of registration, holds a valid MyKad or MyTentera and who has successfully passed the credit checks
    Sales Channel Yes Store Yes Online Store, MyYes App, *selected Yes Store & Yes Exclusive Stores Yes Online Store, MyYes App, *selected Yes Store & Yes Exclusive Stores

    *For list of selected Yes Stores and Yes Exclusive Stores may refer to Yes x Nothing Phone (2) Postpaid Service Plans Promotion Terms and Conditions.

  1. Is there any contract period if I subscribe to Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card for Yes x Nothing Phone (2) Postpaid Service Plans Promotion of Infinite Plus Ultra.
    Alternatively, we also have a plan without contract on Infinite Basic Nothing Phone 2 which can be refer to service and rate offerings as per FAQ 3.
  2. Can I use my existing mobile number of another telco with the Yes Infinite+ iPhone Postpaid Service Plans?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information. That’s not all! There is a special Yes Mobile Number Portability (MNP) Promotion if you port in your number to Yes x Nothing Infinite Basic plan. Find out more about our plan promotions Yes Mobile Number Portability to Infinite Plans Promotion Terms and Conditions.
  3. What is the minimum age requirement to subscribe to the x Nothing Phone (2) Postpaid Service Plans Promotion?
    You must be 18 years of age and above before you can subscribe to any of the Yes x Nothing Phone (2) Postpaid Service Plans Promotion.
  4. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to How to Activate SIM for more information.
  5. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM Card for Yes x Nothing Phone (2) Postpaid Service Plans Promotion, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  6. As a foreigner, can I subscribe to any of the Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    Yes, you can subscribe to any of our Yes x Nothing Phone (2) Postpaid Service Plans Promotion except for Infinite Plus Ultra without the upfront payment which is only applicable to Malaysian. However, there will be a deposit of RM200 which is applicable for each rate offerings under the Yes x Nothing Phone (2) Postpaid Service Plans Promotion and payable upon registration. *Terms and Conditions apply.
  7. What happens if I do not fully utilise my Hotspot Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  8. What happens if I fully utilise the Hotspot Data Capacity Allocation during any Billing Cycle?
    To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Hotspot Add-Ons through MyYes
  9. Upon expiry of the Yes x Nothing Phone (2) Postpaid Service Plans Promotion, can I apply for any further extension so that I can continue to enjoy the rebate of the Monthly Commitment Fee?
    The Monthly Commitment Fee rebate is only for a fixed period of time. No further extension on the waiver of the Monthly Commitment Fee will be granted beyond the period specified.
  10. As an Alliance Bank Card Holder, am I entitled for the cashback under Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    In addition to the Yes x Nothing Phone (2) Postpaid Service Plans offered by YTLC under this Promotion, an Eligible Subscriber who applies for an Alliance Virtual Credit Card shall also benefit from the cashback promotion and 0% 12 month instalment plan organized by Alliance Bank Malaysia. Please refer to Alliance Bank Visa Virtual Credit Card & YTL Communications’ Yes Nothing Phone (2) Cashback Campaign Terms and Conditions and Alliance Bank Virtual Credit Card Flexi Payment Plan 0% Interest Terms and Conditions for more information.
  11. What I need to do to get the Launch Edition Set under Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    There will be Nothing (2) Launch Editions Set that includes ear (stick), Nothing Phone (2) phone case, adaptor, a one (1) year extended warranty and screen-crack warranty during the first year available only for the first 100 customer who successfully subscribes to and activates a Yes x Nothing Phone (2) Postpaid Service Plan at Yes Experience Store, Lot 10 on 22nd of July 2023. These Nothing (2) Launch Editions Sets will be given on first come first served basis, subject to stock availability.

    For customers who purchase from other stores/channels besides the Yes Experience Store, Lot 10 on 22nd of July 2023, they will receive a Nothing (2) Exclusive Giveaway that includes Nothing Phone (2) phone case, adaptor a (one) 1 year extended warranty and a screen-crack warranty during the first year. These Nothing (2) Exclusive Giveaway will be given on first come first served basis, subject to stock availability. *Terms and Conditions apply.
  12. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for more details.
  13. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at yes.my/roaming for more details.
  14. Do I need to continue with payment of the Commitment Fee if my Yes x Nothing Phone (2) Postpaid Service Plans Promotion Service account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes x Nothing Phone (2) Postpaid Service Plans Promotion, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  15. I just signed up for a Yes x Nothing Phone (2) Postpaid Service Plans Promotion and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes x Nothing Phone (2) Postpaid Service Plans Promotion is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  16. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  17. Can I change my existing Yes Service Plan to Yes x Nothing Phone (2) Postpaid Service Plans Promotion?
    Yes, you can.
  18. Can I upgrade my Yes x Nothing Phone (2) Postpaid Service Plans Promotion within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes x Nothing Phone (2) Postpaid Service Plans Promotion is allowed during the contract period.
  19. Can I downgrade my Yes x Nothing Phone (2) Postpaid Service Plans Promotion within the contract period?
    Not at the moment.
  20. Will there be any charges imposed if I terminate my Yes x Nothing Phone (2) Postpaid Service Plans Promotion before the end of the Contract Period?
    Yes, if You are under contract period, You shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  21. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service Nothing Phone Support Centre for more information.
  22. I have not received my device, whom shall I contact?
    You may check your order status at Track My Order or you can send your questions to yescare@yes.my. Alternatively, You can download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with Our Chatbot Sofia or to submit Your questions via MyYes app and chat with Our customer advocate directly.
  23. My parcel is damaged, whom shall I contact?
    You can send Your questions to YesCare at yescare@yes.my. Alternatively, You can download MyYesapp from the Google Play Store, Apple App Store or Huawei AppGallery to chat with Our Chatbot Sofia or to submit Your questions via MyYes app and chat with Our customer advocate directly.
  24. What if I have any other questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate.