• Yes | First to 5G
  • 个人的
  • 生意
  • 学习
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Postpaid
      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
      • Yes Infinite Standard
      • Yes Infinite Premium
      • Yes Infinite Ultra
  • Prepaid
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
  • iPhone
  • 宽频
      • 5G Wireless Broadband
      • 4G Broadband
      • Explore Our Plans

      • quick options

      • Device Manual
      • Home Broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • 宽频
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promo/Campaign
  • Yes 5G Gaming
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Personal
  • Business
  • Learning
EN| BM
  • Shop
      • 移动计划
      • Wireless Fibre 5G
      • Device Plans
      • 宽频
      • 现有客户
  • Support
      • Help & Support
      • FAQ
      • 问 Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Email Us
      • Facebook Messenger
      • Store Locations
  • Business Solutions

      BUSINESS SOLUTION

      • 移动计划
      • Internet Access
      • Yes 5G Biz Wireless Broadband
      • Yes DIA
      • Private Network
      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
  • Yes 5G Biz Wireless Broadband
  • 5G Coverage
  • Support
      • Help & Support
      • FAQ
      • 问 Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Home
  • Docs

Reload

  1. How do I reload my YES account with a Reload Card?
    The Reload Card comes with a 16-digit activation code. Scratch the card to reveal the activation code.

    a) Via MyYES app:
    b) Via www.yes.my/xportal
    Enter YES Number e.g. 0181230000 > Reload Cards
    Go to Menu > Buy Now > Reload Cards
    c) Via SMS:
    Type REL <space><YES Number><space><Activation Code> and send it to 018 330 1111 e.g. REL 0181230000 1234567890123456

    *Standard SMS charges apply to reloads via other telco operators.

     

  2. Is there an expiry date for the Reload Card?
    Yes, there is. The expiry date is printed on the Reload Card.
  3. What happens to my credit balance after I have made a new reload?
    Your new reload will be added on to your remaining credit balance. e.g. If you have a balance of RM 20 and you reload another RM 20, your new account balance would be RM 40.  
  4. How do I check my balance once the reload is done? Will I receive any notification?
    Yes, you will receive an SMS notification.

    To check your balance, download the MyYes app and log in with your credentials. If your reload is successful, you should be able to see that the reload amount has been credited into your current account balance.

    To check your YES Credit balance via SMS:
    Type BAL<space><yourYESmobilenumber> and send it to 018 330 1111

  5. Can I get a refund for the unused credit on my Reload Card?
    No, all Reload Cards are non-refundable. The same applies to the credit that has already been loaded into your YES account.
  6. If the activation code is invalid, how do I get help?
    You can call our customer service line at 018-333 0000 (local call charges apply) or email us at yescare@yes.my.
  7. Can I reload for another YES number using the Reload Card?
    Yes, you can. Simply go here and enter the YES ID/Phone Number/Account Number of the YES account that you wish to reload along with the activation code from your YES Reload card.
  8. Can I purchase Prepaid Data Add-ons using the Reload Cards?
    The YES Reload Cards are currently for reloading your YES Credit only. However, you can use your credit balance to purchase the Prepaid Data Add-ons at https://selfcare.yes.my/xportal/.
  9. Can I use the Reload Card to reload via SMS?
    Yes, you can.

    To reload via SMS:
    REL<space><YES number><space><Activation Code> and send it to 018330111

只需说Yes!

加入我们的邮件列表以直接通过您的电邮获取我们最好与最新的优惠。确保您不会再错过

*
*

下载 MyYes APP

配套与价格

  • 预付配套
  • 后付配套
  • Free Plans
  • 数据添加
  • 便携式宽频
  • 家庭宽频

探索

  • 保留手机号
  • Databack
  • 伙伴
  • 漫游

工具

  • 设备手册
  • 覆盖范围
  • 速度测试

公司

  • 关于我们
  • 规则与条款
  • 隐私条款

帮助

  • 问 Sofia
  • 电邮我们
  • 面子书通讯
  • 访问我们的商店

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)