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      • Yes Huddle XS 50GB
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      • Yes Zoom 70GB
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  • Support
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  • Get Help
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
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    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
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    • most asked questions
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      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
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    • Get databack
    • GO TO HELP CENTRE

Infinite+

  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Infinite Supplementary Line Service Plan
  • Change of Plan to Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan
  • Yes Wireless Fibre Service Plan

First to 5G

  • First To 5G Campaign
  • Yes Prepaid FT5G Plan
  • Yes Postpaid FT5G Plan
  • 5G Devices
  • Change of Plan from 4G to Yes Power 35 Postpaid and Yes Prepaid FT5G Service Plan
  • Yes FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Plans

Postpaid Plan
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Kasi Up Postpaid Service Plan
  • Postpaid Data Add-On
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
Prepaid Plan
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan
  • Yes 4G LTE Prepaid Starter Pack
  • OKU Yes LTE Prepaid Plan
  • Kasi Up Prepaid LTE SIM Plan
  • Prepaid Data Add-On
    • Reload
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Prepaid Data Add-On
    • Prepaid Hotspot Add-On
    • Kasi Up Unlimited and Kasi Up Turbo 5GB
Broadband
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home

Campaign / Promotion

  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Plan
  • Yes FT5G x NCT Dream Prepaid SIM Pack Programme
  • Pakej Perpaduan Jalur Lebar (Fixed Broadband)
  • Yes Choose & Activate SIM
  • Pakej Perpaduan Yes Promotion
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • Yes FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x Frog Free SIM
Yes Shopee Promotion
  • Yes Infinite Discover Postpaid Service Plan Promotion
  • Yes Kasi Up x Shopee RM1 Prepaid SIM Plan
  • Prepaid Kasi Up LTE SIM Bundle Plan

General

About Yes
  • Yes ID, Yes Number & Password
  • General FAQ
Bill & Reload Channels
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • Over the Counter
  • e-Wallet
  • Yes Online Portals
Roaming & IDD
  • Yes International Direct Dial (IDD) Service
  • Data Roaming
  • International Roaming Service (Postpaid)
Yes Devices
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • About Charging and Using Yes Smartphone
  • Warranty and Replacement
YesCare
  • YesCare
Yes Online Store
  • Shipping and Delivery
  • Purchases

How To Activate SIM

  • How To Activate SIM

Enterprise

  • YES Terragraph Plan
  • YES DIA (Dedicated Internet Access)
  • YES Broadband
  • YES DLL (Dedicated Leased Line)
  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service

Switch to Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Yes Mobile Number Portability

Refer and Earn

  • Refer and Earn

Learn From Home Initiative

  • YES Online Prepaid SIM Card 7GB for Learn From Home Programme
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme

Databack

  • Yes Databack x Shopee Voucher Promotion

Archive Unpublish (FAQ)

  • AutoPay
  • JomPay
  • PayQuik
  • e-pay
  • Reload and Win Campaign
  • YES Postpaid Merdeka RM1 Phone Service Plan
  • MobilityOne

General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

MCMC Anti Scam

  • MCMC Anti Scam

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Yes Infinite Discover Postpaid Service Plan Promotion
  • Ramadan Bazar 5G Bersama Yes: Post & Win
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • LFH Exclusive Reload promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • Yes Mobile Number Portability Promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Service Plan Campaign
  • Yes FT5G x NCT Dream Prepaid Plan SIM Pack
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
  • Terms of Delivery
  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service
  • Roaming Service

Archive FAQ

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre Bundle Service Plan
Jaringan Prihatin
  • Yes Jaringan Prihatin Postpaid Service Plan
  • Yes Prihatin x Shopee Cashback Rewards
  • Yes Jaringan Prihatin Service Plan
  • Deregistration or Termination of the Jaringan Prihatin Subsidy
  • Switching Plans & Providers
  • Registration and Redemption
  • Eligibility
  • General

Archive Terms and Conditions

  • Yes 5G x NCT Dream Contest
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Jaringan Prihatin Programme Terms and Conditions
  • Home
  • Docs
  • Reload

Reload

  1. How do I reload my YES account with a Reload Card?
    The Reload Card comes with a 16-digit activation code. Scratch the card to reveal the activation code.

    a) Via MyYES app:
    b) Via www.yes.my/xportal
    Enter YES Number e.g. 0181230000 > Reload Cards
    Go to Menu > Buy Now > Reload Cards
    c) Via SMS:
    Type REL <space><YES Number><space><Activation Code> and send it to 018 330 1111 e.g. REL 0181230000 1234567890123456

    *Standard SMS charges apply to reloads via other telco operators.

     

  2. Is there an expiry date for the Reload Card?
    Yes, there is. The expiry date is printed on the Reload Card.
  3. What happens to my credit balance after I have made a new reload?
    Your new reload will be added on to your remaining credit balance. e.g. If you have a balance of RM 20 and you reload another RM 20, your new account balance would be RM 40.  
  4. How do I check my balance once the reload is done? Will I receive any notification?
    Yes, you will receive an SMS notification.

    To check your balance, download the MyYes app and log in with your credentials. If your reload is successful, you should be able to see that the reload amount has been credited into your current account balance.

    To check your YES Credit balance via SMS:
    Type BAL<space><yourYESmobilenumber> and send it to 018 330 1111

  5. Can I get a refund for the unused credit on my Reload Card?
    No, all Reload Cards are non-refundable. The same applies to the credit that has already been loaded into your YES account.
  6. If the activation code is invalid, how do I get help?
    You can call our customer service line at 018-333 0000 (local call charges apply) or email us at yescare@yes.my.
  7. Can I reload for another YES number using the Reload Card?
    Yes, you can. Simply go here and enter the YES ID/Phone Number/Account Number of the YES account that you wish to reload along with the activation code from your YES Reload card.
  8. Can I purchase Prepaid Data Add-ons using the Reload Cards?
    The YES Reload Cards are currently for reloading your YES Credit only. However, you can use your credit balance to purchase the Prepaid Data Add-ons at https://selfcare.yes.my/xportal/.
  9. Can I use the Reload Card to reload via SMS?
    Yes, you can.

    To reload via SMS:
    REL<space><YES number><space><Activation Code> and send it to 018330111

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