Yes Travellers SIM Prepaid Plan

  1. What are the offerings under the Yes Travellers SIM Prepaid Plan?
    Yes Travellers SIM Prepaid Plan comes with a free Yes Travellers SIM Card with preloaded 10GB Internet Data, unlimited On-Net Services domestic voice calls and SMS, and ten (10) minutes free
    Off-Net Services domestic voice call, which has a twenty-four (24) hours Service Validity Period and seven (7) days Account Validity Period. Upon Yes Travellers SIM card activation, discount Vouchers will be available for redemption using MyYes App for availing discounts at selected restaurants or merchants. *Terms and conditions apply.
  2. Are there any other charges payable to YTL Communications Sdn Bhd on the purchase of the Yes
    Travellers SIM Prepaid Plan?
    There is no charges payable on the Yes Travellers SIM Prepaid Plan.
  3. How many Yes Travellers SIM Prepaid Plans can I register?
    A Yes Travellers SIM Card may be provided to a Traveller by one of Yes Partners and each Traveller must not have in aggregate, more than five (5) prepaid accounts with Yes. *Terms and conditions apply.
  4. Can I still use the Yes Travellers SIM Prepaid Plan without registering my particulars with YTL
    Communications Sdn Bhd?
    In accordance with the law, all customers of prepaid services are required to register their relevant
    particulars with their respective service providers.
  5. When can I use the preloaded 10GB Internet Data in the Yes Travellers SIM Prepaid Plan?
    You may use the preloaded 10GB Internet Data in the Yes Travellers SIM Prepaid Plan upon successful activation of your Yes Travellers SIM Card. To activate your Yes Travellers SIM Card, please download MyYes App from Android Play Store, Apple App Store or Huawei AppGallery. After downloading MyYes App, you may activate your Yes Travellers SIM card by following SIM activation steps.
  6. Does the 10GB Internet Data have an expiry date?
    Yes, it does. It is valid for a period of twenty-four (24) hours only from the time of successful activation of the Yes Travellers SIM Prepaid Plan.
  7. What happens to any unused Data under the 10GB Internet Data upon expiry of the Service
    Validity Period?
    Any unused Data after the expiry of the Service Validity Period shall be automatically forfeited, and no refund/compensation shall be made to You.
  8. Can I purchase any Prepaid Data Add-Ons before expiry of my Account Validity Period?
    Yes, you can purchase Yes Travellers SIM Prepaid Plan Data Add-Ons via MyYes App only.
  9. How long will my Yes Travellers SIM Prepaid Plan account stay active from the date of activation
    of the Yes Travellers SIM Card?
    Your Yes Travellers SIM Prepaid Plan will have a period of twenty-four (24) hours Service Validity Period from the time of Yes Travellers SIM card activation. The offerings under Your Yes Travellers SIM Prepaid Plan will only be valid and usable within the Service Validity Period. Upon the expiry of
    the Service Validity Period, you will not be able to make any Off-Net Services calls, send Off-Net Services SMS, and surf the internet (save for the Free Basic Internet). However, you will still be able
    to make and receive On-Net Services domestic voice calls, send and receive On-Net domestic SMS, receive Off-Net Services domestic voice calls and domestic SMS, and make emergency calls during the Account Validity Period. If you wish to continue making calls, sending SMS, or surfing the internet, You may purchase the available Add-Ons offered under Yes Travellers SIM Prepaid Plan within the seven (7) Days Account Validity Period from the date of Yes Travellers SIM Card activation
    via MyYes App.
  10. Will there be any charges imposed when I call other Yes numbers?
    All calls made to Yes numbers (On-Net Services domestic voice calls) are free.
  11. Will there be any charges imposed when I call numbers on other networks?
    Yes, during the Service Validity Period, save for the preloaded first 10 minutes, all calls to other service provider networks are subjected to a standard rate. You may purchase the available Yes Travellers SIM Prepaid Plan Add-Ons via MyYes App to enjoy more service offerings.
  12. How do I redeem the Vouchers?
    Once you activated your Yes Travellers SIM card, you can select three (3) discount Vouchers which you can redeem by using MyYes App under the “Rewards” tab to enjoy discounts at selected restaurants or merchants. You may download MyYes App from Android Play Store, Apple App Store or Huawei AppGallery.
    To redeem the Voucher:
    i. Download MyYes App, log into MyYes App
    ii. Click on “Rewards” for available restaurants or merchants Vouchers
    iii. Click on the Voucher and the description of the Voucher will be shown
    iv. Show the Voucher when you are making payment at the restaurant or merchant
    v. Click on “Redeem Now” to complete the redemption
  13. How do I check my redeemed Vouchers for Yes Travellers SIM Prepaid Plan?
    You may check your list of redeemed Vouchers and their status in MyYes App by choosing “Reward” under “Redeemed” tab.
  14. Is Yes Travellers SIM Prepaid Plan Voucher stackable?
    No, the Yes Travellers SIM Prepaid Plan Voucher is not stackable and can only be redeemed one (1) time.
  15. Can I transfer the Yes Travellers SIM Prepaid Plan Voucher or share it with my friend or family
    member?
    No. Yes Travellers SIM Prepaid Plan Voucher cannot be transferred or shared with other Travellers/Yes subscribers.
  16. What if I have more questions which are not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively, you can also download MyYes App from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes App and chat with our Chatbot Sofia.