Last updated: 15th December 2020
- Postpaid Service Plans Terms and Conditions.
The Postpaid Service Plans are subject to these Postpaid Service Plans Terms and Conditions. By Your subscription/use of any of the Postpaid Service Plans, You acknowledge that You understand these Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
- Applicable Terms and Conditions.
Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc, shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Postpaid Service Plans Terms and Conditions, these Postpaid Service Plans Terms and Conditions shall prevail to the extent of any such inconsistency.
- The Postpaid Service Plans.
3.1 The Postpaid Service Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my, as may be updated from time to time.
3.2 The Postpaid Service Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my for specific details on the Contract Period.
3.3 The service offering under Postpaid Device Bundled plan, upon delivery of SIM Card to the Eligible Subscriber, the Eligible Subscriber is required to perform a one-time activation for the SIM Card within seven (7) after receiving the SIM Card, failing to do so, the SIM Card will be automatically activated at the expiry period of seven (7) days mentioned hereinbefore.
3.4 You may upgrade or downgrade Your Postpaid Service Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that:
3.4.1 if You choose to upgrade Your Postpaid Service Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded Postpaid Service Plan/(s) subscribed by You; or
if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade.
3.4.2 if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade
3.5 You may subscribe to internet data and/or voice call minutes add-on in addition to the service offerings under each of the Postpaid Service Plans. Please refer to the:
3.5.1 Postpaid Data Add-On Terms and Conditions at www.yes.my/tnc/postpaid-products for subscription of additional internet data; and
3.5.2 Voice Call Minutes Add-On Terms and Conditions at www.yes.my/tnc/postpaid-products for subscription of additional voice call minutes.
3.6 Different browsing speed may apply to each of the respective Postpaid Service Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet.
- Data Capacity Allocation
4.1 The Data Capacity Allocation enjoyed by You through Your subscription of any of the Postpaid Service Plan is exclusive for Your use in Malaysia which means You are not entitled to use the Data Capacity Allocation if You are outside Malaysia. In such instance, You are advised to subscribe to the International Roaming Service if You wish to use data internet, make or receive voice calls and/or SMS.
4.2 The Data Capacity Allocation will be refreshed on a monthly basis in accordance with Your relevant Billing Cycle. Any unutilized Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding month and there shall be no refund or liability on Us. In the event You have fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, You will still be able to use the internet data service but at a reduced internet data speed.
5.1 The applicable charges on the current Postpaid Service Plans available for subscription are published in our official website at www.yes.my and are exclusive of SST. Any such applicable SST will be added to the charges and be reflected in Your Bill.
5.2 Save as otherwise expressly stated herein and/or in our official website at www.yes.my, there will be no charges imposed on Your use of domestic On-Net Service of voice calls and SMS. However, charges will be imposed on Your use of domestic Off-Net Service. Please refer to the table below on the domestic Off-Net Service of voice calls and SMS rates:
Types of Off-Net Service Rate Charging Block (in seconds) Voice calls RM 0.09/min 30 SMS RM 0.09/SMS –
5.3 Charges will be imposed on Your use of IDD Service and International Roaming Service in accordance with the rates published at www.yes.my/roaming.
5.4 Charges will also apply for voice calls to special and toll-free numbers, including but not limited to those numbers listed below:
Destination Prefix Rates (RM) Charging Block (in seconds) Freephone 1800 FREE 30 Toll Free 1300 0.09/min 30 TM Customer Careline 100 2.00/call Flat Rate/Per Call General Emergency Service 999 / 112 FREE 30 TM Directory Enquiry 103 2.00/call Flat Rate/Per Call Electricity Fault Reporting 15454 0.15/min 30 Pengurusan Air Selangor 15300 0.15/min 30 Syarikat Air Melaka 15800 0.15/min 30 Talian Nur 15999 FREE 30 Time Announcement 1051 0.10/min 30
- Plan Advance Payment & Plan Deposit
6.1 A Plan Advance Payment or Plan Deposit (whichever that is applicable depending on the Postpaid Service Plan subscribed by You) may be payable prior to the subscription of the relevant Postpaid Service Plans.
6.2 If You are a non-Malaysian, a deposit sum of RM 200 will be collected by Us (“Foreigner Deposit”) for each of the Postpaid Service Plans subscribed by You, and will be refunded to You, free of interest, sixty (60) days after the termination of the Service subject to any deduction of any outstanding sum which may be due to Us.
- Specific Terms on Kasi Up Postpaid Service Plans
7.1 If You subscribe to any of the Kasi Up Postpaid Service Plan, You will be able to enjoy:
7.1.1 unlimited domestic On-Net Service and Off-Net Service of voice calls respectively; and
7.1.2 unlimited domestic On-Net Service of SMS
subject to Clause 7.2 below. For clarity, charges will be imposed for domestic Off-Net Service of SMS in accordance with the rates as more specifically stated in Clause 5.2 herein.7.2 Notwithstanding Clause 7.1 herein, We reserve the right at Our sole and absolute discretion, and without prior notice to You, to limit any domestic Off-Net Service of voice calls that exceeds a total of 1000 minutes in any Billing Cycle.
7.3 The service offerings under the Kasi Up Postpaid Service Plans enjoyed by You is:
7.3.1 exclusive for Your use in Malaysia only; and
7.3.2 applicable for communications between person-to-person and for personal and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered as non-standard usage and is prohibited under the Kasi Up Postpaid Service Plan.
7.4 The Kasi Up Postpaid Service Plans are designed for smartphone use only. You may refer to https://www.yes.my/supported-devices for phone compatibility.
7.5 Please take note that even though Your Service account is suspended during the Contract Period, You shall continue to pay the monthly recurring charge reflected in Your Bill.
- Additional/Removal of Service Plan.
We reserve the right to add other types of Postpaid Service Plans to and/or remove any of the Postpaid Service Plans.
- Right to change.
We reserve the right to change, modify and/or amend these Postpaid Service Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
All capitalized terms and expressions in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions:
“Foreigner Deposit” shall have the same meaning ascribed to in Clause 6.2 herein.
“Kasi Up Postpaid Service Plans” consists of the the Kasi Up Postpaid 49, Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract), details of which are as more specifically set out @www.yes.my/kasiup.
“Off-Net Service” means the provisioning of Service which originates from Our Network and is terminated to any other service provider’s network in Malaysia.
“On-Net Service” means the provisioning of Service which originates from Our Network and is terminated to Our Network.
“Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the Postpaid Service Plans, which is rebated to the Yes Subscribers based on the type of rate offerings under the related Postpaid Service Plans subscribed.
“Plan Deposit” means a deposit sum collected from Yes Subscribers as security for due performance of payment in regards to the related rate offerings under the Postpaid Service Plans and is refunded to the Yes Subscriber, upon deduction of any sums due to YTLC, upon termination of the subscription of such Postpaid Service Plans.
Postpaid Service Plans” means Our respective postpaid service plans subscribed by our Yes Subscribers and those which are made available for subscription.
SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.