Frequently Asked Questions.


 
  1. What is Kasi Up Postpaid Service Plan?
    The Kasi Up Postpaid Service Plan consists of the Kasi Up Postpaid 49, (ii) Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract). Terms and conditions apply.
  2. What are the service offerings and rate offerings of each of the Kasi Up Postpaid Service Plan?
    The service offerings and rate offerings of each of the Kasi Up Postpaid Service Plan are as stated below:
    Postpaid Service
    Plan Name
    Kasi Up Postpaid 49 Kasi Up Postpaid 49
    (with contract)
    Kasi Up Postpaid 30 Phone Bundle (with contract)
    Price RM49 RM49 RM30
    Data 100GB 100GB 20GB
    Contract 24 months 24 months
    Plan Advance Payment RM49
    (Rebated in the first 2 months)
    RM180
    (Rebated after the end of the Contract Period)
    Plan Deposit RM49
    (Refunded upon termination of the Service account)
    On-Net Services of voice calls and SMS* Unlimited Unlimited Unlimited
    Off-Net Services of voice calls* Unlimited Unlimited At the rate of RM 0.09 per min subject to charging block for every 30 seconds
    Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Special Offer Port in customers under the MNP Promotion will be entitled to a rebate of RM5 of the Commitment Fee Cycle for a consecutive period of 12 months from the SIM Card activation date** First 6 months of Commitment Fee is WAIVED***
    *The unlimited domestic On-Net Services of voice calls and SMS and unlimited domestic Off-Net Services of voice calls are only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use.
    **Subject to the YES Mobile Number Portability Promotion Terms and Conditions. In order to get the rebate of RM5, the Eligible Subscriber must subscribe to the Kasi Up Postpaid 49 at any of the YES Stores or through MyYes app or YES online Store.
    ***Subject to the Postpaid Six (6) months of FREE Internet Programme Terms and Conditions.
  3. Is there an age limit to subscribe to the Kasi Up Postpaid Service Plan?
    Yes, you must be 18 years of age and above before You can subscribe to any of the Kasi Up Postpaid Service Plans.
  4. As a foreigner, can I subscribe to any of the Kasi Up Postpaid Service Plan?
    Yes, you can subscribe to any of our Kasi Up Postpaid Service Plans. A foreigner deposit of RM200 is applicable for each of the rate offerings subscribed under and of the Postpaid Service Plans.
  5. What happens if I do not fully utilise my Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  6. Do I still get free unlimited voice calls when I am outside of Malaysia?
    No, the free unlimited voice calls is applicable for use in Malaysia only which means you cannot enjoy free unlimited voice calls when roaming. If you are outside Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  7. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Service which means charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  8. Is there a Contract Period if I subscribe to any of the Kasi Up Postpaid Service Plans?
    The Contract Period is only applicable to the Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract). Please refer to the Postpaid services table above. 
  9. If I am an existing Subscriber of any of the Postpaid Service Plans that is subjected to a Contract Period, will I be able to subscribe to any of the Kasi Up Postpaid Service Plan?
    Yes, you may subscribe to our Kasi Up Postpaid Service Plans as an additional line provided that you do not have more than six (6) postpaid service accounts with us. Please refer to the Postpaid Service Terms and Conditions for more information.
  10. What happens if I fully utilise the Data Capacity Allocation during any Billing Cycle?
    You can still enjoy access to the Internet but at a stifled speed of up to 128kbps. To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Data Add-Ons by downloading the MyYES app. Please refer to the Postpaid Service Terms and Conditions for more information.
  11. Can I use the service offerings under the Kasi Up Postpaid Service Plan in any Device?
    The service offerings under the Postpaid Kasi Up Plans are designed for smart devices use only. You may refer to https://www.yes.my/supported-devices for device compatibility.
  12. Do I need to continue with payment of the Commitment Fee if my Postpaid Service account is suspended during the Contract Period?
    Yes In the event that you register for a Postpaid Service Plan with a Contract Period, and in the event such Service account is suspended, You are still bound to pay the Commitment Fee for each of the Billing Cycle.
  13. Can I switch to YES while maintaining my number?
    Yes, you can! Purchase any of our Yes plans and when you receive our SIM, it’s as easy as 1, 2, 3!

    1. Download the MyYES app to activate your SIM. 
    2. During the activation process, select “Switch to YES and Keep Your Number”. You should then get a confirmation request SMS to your existing number from your existing service provider. 
    3. Reply the SMS with your confirmation. 

    The switching process should be done within 3 days provided that the existing number you intend to port in to our network is in the range of mobile numbers approved by MCMC; the Port In Number is active and not suspended, terminated or blacklisted and/or barred by any other service provider. 

    You should experience no interruption to your service during this time. If your port-in request is denied, please contact your existing service provider.

     
  14. Can the Kasi Up Postpaid Service Plan support iPhone devices?
    Yes, the Kasi Up Postpaid Service Plan sim supports iPhone devices as a Data SIM only.
  1. What is Kasi Up Postpaid Six (6) months of FREE Internet Programme?
    The Kasi Up Postpaid Six (6) months of FREE Internet Programme (“FREE Internet Programme”) is a time-limited programme launched by YTL Communications Sdn Bhd (“YTLC”). This FREE Internet Programme aims to provide six (6) months relief to eligible subscribers to ease their financial burden during the COVID-19 pandemic. Terms and conditions apply.
  2. Do I need to pay anything during the FREE Internet Period?
    Besides the deposit of RM49 which is returned to you upon termination of your account, your bill is really completely FREE for six (6) months.
  3. Can I choose not to participate in the FREE Internet Programme?
    The FREE Internet Programme is only applicable to the Kasi Up Postpaid 49 with contract Postpaid Service Plan. If you choose not to participate in the FREE Internet Programme, you may subscribe to any of the non-contract Postpaid Service Plans.
  4. Can I register for multiple Kasi Up Postpaid 49 (with contract) Service Plans?
    Yes, you may register for multiple Kasi Up Postpaid 49 (with contract) Service Plans provided that you do not have more than six (6) Postpaid Service Plans with us.
  5. Can I upgrade my plan or convert my plan during the Contract Period of the Kasi Up Postpaid 49 (with contract) Service Plan?
    Unfortunately, no plan upgrade or conversion is allowed during the Contract Period but you may register another Kasi Up Postpaid 49 (with contract) Service Plan to enjoy the benefits of the free six (6) months!
  6. Upon expiry of the FREE Internet Period, can I apply for any further extension so that I can continue to enjoy waiver of the Commitment Fee?
    The FREE Internet Period is only for a fixed period of time. Unfortunately, no further extension on waiver of the Commitment Fee will be granted beyond the period specified.
  7. Do I need to pay any deposit under the FREE Internet Programme?
    You are required to pay a Plan Deposit of RM 49 only under the Postpaid Kasi Up with contract Postpaid Service Plan, which is refundable subject to the Postpaid Service Terms and Conditions.