Frequently Asked Questions.


 
  1. What is YES Kasi Up Refer & Earn Programme?
    Under the YES Kasi Up Refer & Earn Programme, a YES Postpaid or Prepaid Subscriber, including the Jaringan Prihatin Plans, can earn Cash Reward if their Referral Code is used to buy any YES Postpaid or Prepaid plans.

    Terms and conditions apply
  2. What are the YES Kasi Up Refer & Earn Service Plans?
    The Kasi Up Plans, Jaringan Prihatin Plans and YES Postpaid Merdeka RM1 consists of the follows:
    (a) Kasi Up Postpaid 49;
    (b) Kasi Up Postpaid 49 (with contract);
    (c) Kasi Up Postpaid 30 Phone Bundle (with contract);
    (d) Kasi Up Prepaid 15;and
    (e) YES Prihatin Learn From Home for Families
    (f) YES Prihatin Learn From Home for Individuals
    (g) YES Prihatin Learn From Home Family Postpaid
    (h) YES Prihatin Learn From Home Individual Postpaid
    (i) YES Postpaid Merdeka RM1


    The specific service offerings under each of the Kasi Up Plans, Jaringan Prihatin Plans and YES Postpaid Merdeka RM1 are stated below:
    a. YES Kasi Up Postpaid Service Plans

    Postpaid Service Plan Name Kasi Up Postpaid 49 Kasi Up Postpaid 49 (with contract) Kasi Up Postpaid 30 Phone Bundle (with contract)
    Price RM49 RM49 RM30
    Capacity Data Allocation 100GB 100GB 20GB
    Contract Period 24 months 24 months
    Plan Advance Payment RM49 (Rebated in the first 2 months) RM180 (Rebated after the end of the Contract Period)
    Plan Deposit RM49 (Refunded upon termination of the Service account)
    On-Net Services of voice calls and SMS* Unlimited Unlimited Unlimited
    Off-Net Services of voice calls* Unlimited Unlimited At the rate of RM 0.09 per min subject to charging block for every 30 seconds
    Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Special Offer Port in customers under the MNP Promotion will be entitled to a rebate of RM5 of the Commitment Fee Cycle for a consecutive period of 12 months from the SIM Card activation date** First 6 months of Commitment Fee is WAIVED***

    b. YES Kasi Up Prepaid Service Plan
    Plan Kasi Up Prepaid 15
    Price RM15
    Capacity Data Allocation 10GB
    Validity 30 days from the SIM activation date
    Onnet Calls and SMS unlimited
    Offnet Calls and SMS 9 sen/sms

    c. Jaringan Prihatin Prepaid Plans
    Plan Name YES Prihatin Learn From Home for Families YES Prihatin Learn From Home for Individuals
    Price FREE FREE
    Capacity Data Allocation Total 360 GB
    (30 GB for each Service Cycle for12 Service Cycles)
    Total 180 GB
    (15 GB for each Service Cycle for12 Service Cycles)
    Basic Internet 512 kbps 512 kbps
    Validity Period 12 Service Cycles commencing from the Service Provisioning Date 12 Service Cycles commencing from the Service Provisioning Date
    On-Net domestic Services of voice calls and SMS* Unlimited Unlimited
    Off-Net domestic Services of voice calls Unlimited for 12 Service Cycles
    (Subsequently RM 0.09 per minute)
    RM 0.09 per minute
    Off-Net domestic SMS RM 0.09 per SMS RM 0.09 per SMS
    “Service Provisioning Date” means the date when the Services subscribed by the YES Prepaid Subscriber are ready-for-use or the date when the YES Prepaid Subscriber uses the Services for the first time, whichever is earlier.

    d. Jaringan Prihatin Postpaid Plans
    Plan Name YES Prihatin Learn From Home Family Postpaid YES Prihatin Learn From Home Individual Postpaid
    Monthly Commitment Fee RM15
    (+ RM0.90 SST)
    RM15
    (+ RM0.90 SST)
    Capacity Data Allocation 15GB 15GB
    Contract Period 12 months 12 months
    On-Net Services of voice calls and SMS* Unlimited Unlimited
    Off-Net Services of voice calls* Unlimited Unlimited
    Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS
    Plan Advance Payment RM15 (RM15.90 including SST)
    (Rebated in first Billing Cycle)
    RM15 (RM15.90 including SST)
    (Rebated in first Billing Cycle)
    Device Price RM105
    Total Payment Upon Registration RM15.90
    (with SST)
    RM120.90
    (with SST)
    *Applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use.

    e. YES Postpaid Merdeka RM1
    Plan Name YES Postpaid Merdeka RM1 Phone Service Plan
    Monthly Commitment Fee RM49
    (RM51.94 including SST)
    Data Capacity Allocation 100GB
    Contract Period 12 months
    On-Net Services of voice calls and SMS* Unlimited
    Off-Net Services of voice calls* Unlimited
    Off-Net SMS RM 0.09 per SMS
    Device Price RM1 (Non Refundable)
    Plan Advance Payment** RM49 (RM51.94 including SST)
    (Rebated over the first 2 Billing Cycles at RM25.97/Billing Cycle)
    Device Upfront Payment** RM149 (RM157.94 including SST)
    (Rebated over the Contract Period at RM13.20 per Billing Cycle, except for the 12th Billing Cycle where the rebate amount is RM12.97)
    Total Payment Upon Registration RM199
    RM210.88 (including SST)
    *Applicable to standard person-to-person voice calls and SMS, and not for any commercial and/or non-personal use.
    ** To receive the rebate, the YES Subscriber’s Service account must be active. Where the YES Subscriber’s Service account is suspended, terminated or barred, he/she will not be entitled to receive the rebate.
  3. How do I find my Referral Code?
    Your Referral Code is your YES number. If someone else uses your Referral Code during their purchase of any YES Postpaid or Prepaid Service Plan/(s), you will receive Cash Reward upon their activation.
  4. Will I be completely excluded from participating in the YES Kasi Up Refer & Earn Programme if I have subscribed to any of the Excluded Service Plans?
    You can participate in the YES Kasi Up and Prihatin Refer & Earn Programme as long as you have subscribed to a Postpaid Service Plan and/or Prepaid Service Plan, in addition to the Excluded Service Plans. Just share the Referral Code of such Postpaid Service Plan or Prepaid Service Plan you have subscribed to.
  5. As a Referrer, how do I share my Referral Code?
    You may share your Referral Code via the Refer Now button on the MyYes app.
    • log-in to MyYes app;
    • click on the “Earn Reward when you refer Friends” banner
    • click on the tab “REFER NOW”
    • select the social media platform which you intend to use as a medium to share the Referral Code
  6. Can I use my own Referral Code to subscribe to any of the Kasi Up Plans or Jaringan Prihatin Plans?
    No, you cannot use your own Referral Code to subscribe to any of the Kasi Up Plans under this YES Kasi Up Refer & Earn Programme.
  7. What is the Cash Reward?
    The Cash Reward is dependent on the type of plan that is purchased using your Referral Code
    No Plans   Cash Reward Earned Period
    Total amount to be earned Upon Activation mth 1 (30 days)* mth 2 (60 days)* mth 3 (90 days)* mth 4 (120 days)* mth 5 (150 days)* mth 6 (180 days)* mth 7 (210 days)* mth 8 (240 days)* mth 9 (270 days)*
    1 Kasi Up Postpaid 49(without contract) RM 50 RM 20 RM 10 RM 10 RM 10
    2 Kasi Up Postpaid 49 (with contract) RM 50 RM 20 RM 10 RM 10 RM 10
    3 Kasi Up Postpaid 30 Phone Bundle (with contract) RM 15 RM 15
    4 Kasi Up Prepaid 15 RM 5 RM 5
    5 YES Prihatin Learn From Home for Families RM 10 RM 10
    6 YES Prihatin Learn From Home for Individuals RM 10 RM 10
    7 YES Prihatin Learn From Home Family Postpaid RM 10 RM 10
    8 YES Prihatin Learn From Home Individual Postpaid RM 10 RM 10
    9 YES Postpaid Merdeka RM1 RM 10 RM 10
    *Terms and Conditions apply.
  8. Are there any limitations in the number of people I can refer under the YES Kasi Up Refer & Earn Programme?
    No, there are no limitations. You can earn as much cash as you can by referring as many people as you can.
  9. Can I transfer or assign my Referral Code to any other person(s)?
    No, you cannot transfer or assign your Referral Code to any other person.
  10. When can I redeem the Cash Reward?
    You can redeem the Cash Reward once it is reflected in your wallet. Please note that you may:
    (a) Apply for only one (1) cash withdrawal; and
    (b) A minimum of RM50 to a maximum sum of RM5,000.00 only per day.
    In addition, you may perform cash-outs not exceeding RM20, 000.00 per month.
  11. Will I be able to redeem the Cash Reward in the In Wallet once my Service account is terminated?
    No, you will not be able to redeem the Cash Reward in the In Wallet once your Service account is terminated. Any unredeemed Cash Reward in the In Wallet will be surrendered to the Registrar of Unclaimed Money under the Accountant-General’s Department.
  12. What can I do with the Cash Reward in my In Wallet?
    You can:
    (a) Cash out
    (b) Pay your bill
    (c) Purchase Prepaid Reloads
    (d) Purchase any Data Add-Ons, except of Data Roaming Add-Ons
  13. How do I cash out the Cash Rewards that I have earned?
    1. Download the MyYes app and log on;
    2. Click on the YES Kasi Up Refer & Earn banner;
    3. Click on the tab “Redeem”;
    4. Choose the Cash Out Option;
    5. Key in your bank details, personal details and the amount you intend to cash out;
    6. Click on the button “Request TAC”;
    7. Key in the 6-digit TAC number sent by way of SMS to your registered phone number; and
    8. Click on the tab “submit”.
  14. How can I use the Cash Rewards to perform Bill payments?
    1. Download the MyYes app and log on;
    2. Click on the YES Kasi Up Refer & Earn banner;
    3. Click on the tab “Redeem”;
    4. Click on the tab “Choose Bill Payment”;
    5. Click on the tab “Pay Outstanding Amount”;
    6. Click on the tab “Payment Type My Rewards”; and
    7. Click on the tab “Pay Now”.
  15. How can I use the Cash Reward to purchase Prepaid Reloads?
    1. Download the MyYes app and log on;
    2. Click on the YES Kasi Up Refer & Earn banner;
    3. Click on the tab “Redeem”;
    4. Click on the tab “Reload Option”;
    5. Click on the tab “Type of Reload Amount”;
    6. Click on the tab “Payment Type My Rewards”; and
    7. Click on the tab “Pay Now”.
  16. How can I use the Cash Reward to purchase Data Add-Ons?
    1. Download the MyYes app and log on;
    2. Click on the YES Kasi Up Refer & Earn banner;
    3. Click on the tab “Redeem”;
    4. Click on the tab “Buy Add-Ons”;
    5. Click on the tab “Type of Add-On”;
    6. Click on the tab “Payment Type My Rewards”; and
    7. Click on the tab “Pay Now”.
  17. Can I use the Cash Reward in the In Wallet towards Bill payment, to purchase Prepaid Reloads and/or purchase Data Add-Ons if my Service account is barred or suspended?
    You may still use the Cash Reward in the In Wallet towards Bill payments, to purchase Prepaid Reloads or to purchase Data Add-Ons even though your Service account is barred or suspended. You cannot perform cash out of the Cash Reward if your Service account is barred or suspended.
  18. Is there any expiry date on the Cash Rewards in the In Wallet?
    No, there is no expiry date on the Cash Reward in the In Wallet.
  19. How long does it take for the Cash Reward cash out payment to be deposited into my bank account?
    It depends on the GIRO policy of each bank. Please check with your respective banks should you require any clarification.