Prepaid Hotspot Add-On Terms and Conditions

  1. Last updated: 12th January 2023
    1. Prepaid Hotspot Add-On Terms and Conditions.
      The Prepaid Hotspot Add-On is subject to these Prepaid Hotspot Add-On Terms and Conditions. By Your purchase and/or use of the Prepaid Hotspot Add-On, You acknowledge that You understand these Prepaid Hotspot Add-On Terms and Conditions and any other applicable terms and conditions available at  www.yes.my/tnc, and agree to abide by them.
    2. Applicable Terms and Conditions.
      Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions,  Prepaid Service Plans Terms and Conditions, Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc  shall be applicable and are  binding on You (hereinafter shall be collectively referred to as the “General Prepaid T&Cs”). In the event of any inconsistency between these Prepaid Hotspot Add-On Terms and Conditions and the General Prepaid T&Cs, these Prepaid Hotspot Add-On Terms and Conditions shall prevail to the extent of any such inconsistency.
    3. Prepaid Hotspot Add-On.
      3.1 Subject to Clause 3.3 herein, You may purchase any of the denomination under the Prepaid Hotspot Add-On stated in Clause 3.7 herein.
      3.2  The internet data allocation under the Prepaid Hotspot Add-On can only be used for the provision of hotspot and tethering services only.
      3.3 Your purchase of any of the denomination under the Prepaid Hotspot Add-On is subject to the following pre-conditions:-
      3.3.1 You must have firstly purchased the data add-on known as:-
      (a) Kasi Up Unlimited, details of which are as more particularly stated in the Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions (“Kasi Up Unlimited Data Add-On”); or
      b) Kasi Up Unlimited_OKU, details of which are as more particularly stated in the Prepaid Data Add-On Terms and Conditions (“ Kasi Up Unlimited_OKU Data Add-On ”), and
      3.3.2 Each time You purchase any of the denomination under the Prepaid Hotspot Add-On, You shall ensure that the Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On is within the Data Add-On Validity Period
      3.4 Please take note that when You purchase any of the denomination under the Prepaid Hotspot Add-On, You may be able to enjoy additional internet data quota in addition to the internet data quota allocated under Your existing Kasi Up Unlimited Data Add-On and/or Kasi Up Unlimited_OKU Data Add-On purchased by You. For clarity and avoidance of doubt, the internet data quota allocation by Your purchase of the Prepaid Hotspot Add-On is separate and distinct from the internet data allocation purchased by You under the respective Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On.
      3.5 Please take note that when You use hotspot and tethering services, Your internet data quota will be deducted accordingly. If You have purchased multiple data add-ons, internet data allocated under any of the data add-ons which is to expire first will be deducted first on Your use of hotspot and tethering services.

      For clarity and by way of illustration only, if You have purchased the Kasi Up Unlimited Data Add-On on 2nd January 2021 and the Kasi Up Hotspot Add-On 10GB on 15th January 2021, the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On and Kasi Up Hotspot Add-On is until 31st January 2021 and 13th February 2021 respectively. In this instance, since the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On is to expire first, therefore the internet quota allocated in the Kasi Up Unlimited Data Add-On will be deducted accordingly on use of hotspot and tethering services. Upon expiry of the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On or complete exhaustion of the internet data allocated under the Kasi Up Unlimited Data Add-On prior to the Data Add-On Validity Period, whichever that is applicable, the internet quota allocated under the Kasi Up Hotspot Add-On will be deducted accordingly on use of hotspot and tethering services.

      3.6 Please take note that You will not be able to use tethering service if You have fully utilised the internet data allocated under the Prepaid Hotspot Add-On during the Prepaid Hotspot Add-On Validity Period. In such instance, we advise You to purchase any of the Prepaid Hotspot Add-On denomination to continue to enjoy the tethering service.
      3.7 You may purchase any one or more of the Prepaid Hotspot Add-On denomination stated below:-

      Prepaid Hotspot Add-On Price Data (5G/4G)* Prepaid Hotspot Add-On Validity Period Account Validity Period** Speed
      Kasi Up Hotspot Add-On 10GB RM 10 10 GB 30 Days 20 Days Full speed
      Kasi Up Hotspot Add-On 20GB RM 20 20 GB 30 Days 40 Days Full speed
      Kasi Up Hotspot Add-On 30GB RM 30 30 GB 30 Days 60 Days Full speed
      Kasi Up Hotspot Add-On 50GB RM 50 50 GB 50 Days 100 Days Full speed

      * Data Usage and Speed are subject to relevant 5G or 4G coverage.
      ** Please take note of Clauses 3.7 (a) and(b) below:-

      (a) Your Account Validity Period will be extended based on the type of the Prepaid Hotspot Add-On denomination purchased by You, from the date of such purchase, through any of available methods subject to Clasue 3.5 (b) below.
      (b) Please take note that Your Account Validity Period will not be extended if You purchase any of the Prepaid Hotspot Add-on denomination by use of Yes Credit.

    4. Prepaid Hotspot Validity Period.
      You may enjoy the Prepaid Hotspot Add-On purchased by You during the Prepaid Hotspot Validity Period provided always that your Prepaid Service is within the Account Validity Period.
    5. Unused Data
      You may purchase as many Prepaid Hotspot Add-On as You wish however any balance unutilised Prepaid Hotspot Add-On purchased will automatically lapse at the expiry of respective Prepaid Hotspot Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You.
    6. Cancellation & Termination.
      You will not be able to cancel the Prepaid Hotspot Add-On once purchased. In the event of termination of Your Prepaid Service, the Prepaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto.
    7. Right to change.
      We reserve the right to change, modify and/or amend these Prepaid Hotspot Terms and Conditions or any part thereof at anytime without any liability to You. For the purposes of this provision, a change, modification and/or amendments to these Prepaid Hotspot Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website @ www.yes.my . We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.
    8. Definitions & Interpretations.
      All words in capital in these Prepaid Hotspot Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions and the Prepaid Service Plans Terms and Conditions.

      “Us”, “We” or “Our” means YTL Communications Sdn Bhd.
      “You” or “Your” means the Yes Subscribers.
      “Prepaid Hotspot Add-On” means the types of Prepaid Hotspot Add-On as more particularly stated in Clause 3.7 herein.

     

General

  1. What is the Jaringan Prihatin programme?
    The Jaringan Prihatin programme is an initiative by the Government of Malaysia whereby approximately RM2 billion is allocated for Malaysians eligible for Bantuan Prihatin Rakyat (“BPR”), in the form of subsidised telco packages in collaboration with the telecommunication Service Providers.
  2. How will I benefit from the Jaringan Prihatin programme?
    If you are an eligible recipient of the programme, you will be able to subscribe to a data plan or device bundle package offered by YES, which are jointly subsidised by the Government.
  3. There are two types of subsidies offered by the Government in this programme; Subsidy 1: Monthly data plan subsidy rebate; or 
    Subsidy 2: Device package subsidy.

    Total subsidy allocation for eligible recipients are as follows.

    Category 1 – married and singles without children below 18 years old

    Subsidy 1: RM15 per month for 12 months

    Subsidy 2: RM180 device package subsidy

     

    Category 2- married and singles with children below 18 years old

    Subsidy 1: RM15 per month for 12 months

    Subsidy 2: RM300 device package subsidy

    Meanwhile, the value of benefits offered by YES offers may vary.
    The way in which subsidies are disbursed will also depend on YES and your chosen data plan.

  4.  How do I check if I am eligible for Jaringan Prihatin?
    You are eligible for the Jaringan Prihatin programme if you have qualified for the Bantuan Prihatin Rakyat (BPR). You may get more information and check your eligibility on the BPR website: https://bpr.hasil.gov.my/.
  5. In order to check eligibility, please follow the following steps: 
    Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
    Step 2: Click “log masuk” on the top right of the webpage 
    Step 3: Enter your NRIC number and click “semak” 
  6. When can I join the Jaringan Prihatin programme?
    If you are eligible, please complete your registration between 05 May 2021 and 30 September 2021 with YES through the MyYes app (existing users) or at yes.my/kasiupb40 (new users) by 30 September 2021.
  7. How long is the Programme Jaringan Prihatin period?
    The Jaringan Prihatin programme is a 12-month programme starting from the time you register. The last date for registration is 30 September 2021, while the entire programme runs from 05 May 2021 to 30 September 2022.
  8. How can I join the Jaringan Prihatin programme?
    In order to join the Jaringan Prihatin programme, for existing subscribers, login to your MyYes  app and click the b40 banner to register for the Jaringan Prihatin programme. For new subscribers, visit yes.my/kasiupb40  now for easy registration. A new SIM will be delivered straight to you!Or visit any of our authorised stores and dealers. For the full list of stores, visit yes.my/support/store-locator/
  9. I am eligible for the Bantuan Prihatin programme but I missed the deadline to join the Jaringan Prihatin programme, can I still register?
    No, you will not be able to register if you have missed the deadline of 30 September 2021, even if you are an eligible recipient of BPR.
  10. If I encounter any issues and would like to appeal, how do I go about doing this?
    For BPR eligibility-related queries or appeals, please visit the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747) for more information. The upcoming window for BPR appeal will run from 15 June – 30 June 2021. For any other matters related to YES, you may call our helpline at 018 333 3303
  11. How many times can I opt in for Jaringan Prihatin programme?
    Each eligible MyKad is allowed to opt in for the Jaringan Prihatin programme only once during the registration period from 5 May 2021 to 30 September 2021. However, you are allowed to switch your registration to another service provider during the course of the programme, which lasts from 5 May 2021 to 30 September 2022.