Broadband Home

  1. What is Zoom broadband service bundle plan offerings?
    Plan Yes 4G Zoom LTE Bundle
    Postpaid 68 Postpaid 98 Postpaid 128 Postpaid 148
    Monthly Commitment RM68
    (RM72.08 Inclusive of SST)    		 RM98
    (RM103.88 Inclusive SST)    		 RM128
    (RM135.68 Inclusive SST)    		 RM148
    (RM156.88 Inclusive SST)
    Total Monthly Data 70GB 150GB 180GB 200GB
    Activation Fee –
    Plan Advanced Payment RM68
    (RM72.08 Inclusive of SST)
    (Rebated 1st month)    		 RM98
    (RM103.88 Inclusive SST)
    (Rebated 1st month)    		 RM128
    (RM135.68 Inclusive SST)
    (Rebated 1st month    		 RM148
    (RM156.88 Inclusive SST)
    (Rebated 1st month)
    Contract Period 12 months
    Total Payment Upon Registration RM68
    (RM72.08 Inclusive of SST)    		 RM98
    (RM103.88 Inclusive SST)    		 RM128
    (RM135.68 Inclusive SST)    		 RM148
    (RM156.88 Inclusive SST)
  2. How do I connect devices to the Zoom 4G LTE?
    Make sure your Zoom 4G LTE is powered on. Next search for the Zoom 4G LTE default SSID (network name) on your Wi-Fi enabled device. You should see something like this:
    Yes4G Zoom LTE – XXXX    Then, key in the default WiFi password provided at the back of device
    [Note: Default WiFi password is the last 8 digits of IMEI number]
  3. How do I change my Zoom 4G LTE WiFi Network detail?
    First, connect your Zoom 4G LTE to your computer through the Zoom 4G LTE Wi-Fi connection. Open a web browser on the computer, type http://192.168.1.1/ in the URL field and press enter. The Zoom 4G LTE admin page should open in your browser. Type ‘admin’ in the password field. The browser will now take you to the setup page.
  4. How many users can connect to the Zoom 4G LTE at one time?
    Zoom 4G LTE can connect up to 32 devices per SSID.
  5. How do I perform a factory reset on my Zoom 4G LTE?
    • Manual factory reset can be achieved by pushing in the RESET hole and hold it for 30 seconds. When this is successful, device will reboot. Alternatively, you can also perform factory reset from within the Admin page.
    • A factory reset can also be done via the Zoom 4G LTE admin page (http://192.168.1.1/) under Advanced Settings => Management => System Configuration => Restore to factory
  1. What is the SIM card type Zoom 4G LTE use?
    Zoom 4G LTE use Nano size SIM card
  2. How far is Zoom 4G LTE Wi-Fi network connection radius?
    The Zoom has an approximate indoor coverage of 20-30 meters. The actual coverage will depend on the walls and obstacles in a typical indoor building.
    (2.4GHz – 25-30 meters, 5GHz – 20-25 meters)
  3. Can I use other type of antenna for Zoom 4G LTE to increase LTE signal?
    No, please use original antenna provided.
  4. Does the Zoom 4G LTE support FOTA (Firmware Over The Air)?
    Yes, Zoom 4G LTE supports FOTA. Your Zoom 4G LTE will automatically download updates via its own connection and seamlessly installs them. (Reboot device to take effect)
  5. What does the LED icon status mean?
    PWR Power Indicator
    -Red when boot up
    -Yellow blinking when FOTA
    4G LTE 4G LTE Signal Indicator
    Wi-Fi Wi-Fi Indicator
    LAN1 LAN Port 1 Indicator
    LAN2 LAN Port 2 Indicator
  6. How long can the WiFi SSID name be?
    Maximum 32 characters
  7. How long can the WiFi password be?
    8-63 characters
  8. What does the 4G LTE LED status mean?
    Yellow Blinking o No Sim card detected
    o (You should feel a click when the SIM is inserted successfully)
    Red Blinking o Insert SIM pin
    o Scanning
    Green Static LTE connected with excellent signal
    Yellow Static LTE connected with good signal
    Red Static LTE connected with low signal