• Yes | First to 5G
  • Peribadi
  • Bisnes
  • Pembelajaran
BMBahasa Malaysia
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Pasca Bayar
      • explore postpaid Plans

      • Yes Power 35
      • Yes Infinite Basic
      • Yes Infinite Standard
      • Yes Infinite Premium
      • Yes Infinite Ultra
  • Prabayar
      • explore prepaid Plans

      • Yes Prepaid FT5G Unlimited
  • Infinite+
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      • Explore Our Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
      • Home Broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • Quick Options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Jalur Lebar
      • 5G Wireless Broadband
      • 4G Broadband
      Main Menu

      5G Wireless Broadband

      • explore postpaid Plans

      • Yes 5G Wireless Broadband
      • quick options

      • Device Manual
    • Main Menu

      4G Broadband

      • home broadband

      • Yes Zoom 70GB
      • Yes Zoom 100GB
      • Yes Zoom 130GB
      • Yes Zoom 150GB
      • quick options

      • Device Manual
      • on-the-go broadband

      • Yes Huddle XS 50GB
      • Yes Huddle XS 65GB
      • Yes Huddle XS 100GB
      • Yes Huddle XS 130GB
      • Yes Huddle XS 150GB
  • Promosi/Kempen
      • Yes eSIM
      • Merdeka Promo
      • Pakej Yes 5G RAHMAH
      • OOKLA
      • Nothing Phone(2)
  • Yes 5G Gaming
  • Dapatkan Bantuan
    • tools & services
    • ...
      Pemeriksa Liputan

      Check Yes network coverage in Malaysia.

    • ...
      Ujian Kelajuan

      Measure your internet connection speed.

    • ...
      Peranti yang Disokong

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Susunan Jejak

      Check the status of a Yes order.

    • ...
      Product Notice
    • LOCATE us
    • ...
      Pencari Kedai

      Find the nearest Yes store.

    • ...
      Lokasi Jerayawara

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
    • most asked questions
    • ...
      Keep Your Number

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Personal
  • Business
  • Learning
EN| BM
  • Shop
      • Pelan Mudah Alih
      • Jalur Lebar Tanpa Wayar 5G
      • Pelan Peranti
      • Jalur Lebar
      • Pelanggan Sedia Ada
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Emel Kami
      • Facebook Messenger
      • Lokasi Kedai
  • Solusi Bisnes
      • Akses Internet
      • Yes Biz Wireless Fibre 5G
      • Yes DIA
      • Rangkaian Peribadi
      • Talian Pajak Berdedikasi Yes
      • Yes 4G VPN
      • Komunikasi Suara
      • Yes SIPconnect
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • FAQ
      • Tanya Sofia
      • Kaedah Pembayaran
      • Activate SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Talk to Us
  • Dapatkan Bantuan
    • tools & services
    • ...
      Coverage Checker

      Check Yes network coverage in Malaysia.

    • ...
      Speed Test

      Measure your internet connection speed.

    • ...
      Supported Devices

      Browse devices compatible with 4G LTE and 5G technology.

    • ...
      Track Order

      Check the status of a Yes order.

    • LOCATE us
    • ...
      Store Locator

      Find the nearest Yes store.

    • ...
      Roadshow Locations

      Location of the Yes Roadshow.

    • ... Email us
    • ... Chat to Support
    • ... Talk to Us
      • tools & services
      • ... Coverage Checker
      • ... Speed Test
      • ... Supported Devices
      • ... Track Order
      • ... Product Notice
      • LOCATE us
      • ... Store Locator
      • ... Roadshow Locations
      • ... Email us
      • ... Chat to Support
      • ... Talk to Us
    • most asked questions
    • ...
      Switch to Yes

      Switch to Yes while keeping your number.

    • Activate SIM card
    • Payment method
    • Get databack
    • GO TO HELP CENTRE
  • Home
  • Docs
  • Terma & Syarat
  • Product / Services Terms and Conditions
  • Postpaid Products/Services Terms and Conditions

Auto Billing Terms and Conditions

Last updated: 10 May 2022

  1. Introduction. The auto billing service is a service for automated payments of Bills through a nominated credit card of the respective Subscriber or the card user (“Auto Billing Service”). Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via MyYes App.
    1.1 Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available @ www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency. All words in capital in these Auto Billing Service Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms & Conditions.
  2.  Authorised by Activation. By activating and using the Auto Billing Service, these Auto Billing Service Terms and Conditions shall be applicable and is binding on you. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You hereby consent Us to forward your credit card details and amount stated in the respective Bills to the acquiring bank, the card issuer and/or relevant persons for and in connection with the Auto Billing Service.
  3. Accuracy of Information. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies.
  4. Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. As such You shall ensure that You and/or the card issuer maintain sufficient fund in the credit card to enable Us to perform the Auto Billing Service successfully. In any event, we shall not be held responsible and/or liable to You if the Auto Billing Service transaction performed is declined or cannot be completed for any reasons whatsoever. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan.
  5. Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three (3) months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive.
  6. Risk and Indemnity. You hereby agree that the use of Auto Billing Service by You is entirely at Your own risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service.
  7. Privacy. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc.
  8. Edit, Deactivate and Cancel. In the event You intend to:-
    8.1 edit any of the information provided by You for the provision of Auto Billing Service, please log in to MyYes App to edit and update Your information.
    8.2 deactivate or cancel the Auto Billing Service, please log in to MyYes App or You may call Our Yes Care Customer Support.
  9. Changes. In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven (7) working days from the date of such request in accordance with Clause 8.2. In the event Your changes are not effected after expiry of the seven (7) working days, please notify Us @yescare@yes.my. We may not be able to perform the Auto Billing Service as a result of expiry, suspension or termination of Yours or the card issuer’s credit card. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service.
  10. Suspension of Auto Billing Service. We reserve the right to immediately suspend and/or terminate the Auto Billing Service provided to You at any time in the event it becomes known to Us or if it is suspected that the Auto Billing Service is used or may potentially be used for the perpetration of any criminal or illegal purpose including breach of any applicable legislation.
  11. Rebate. With effect from 1st March 2019, You will be entitled to a rebate of 2% of the monthly commitment charges payable by You under the respective Service Plans but in no event shall it be more than RM5.00 for every successful Auto Billing Service transaction. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill.
  12. Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these Auto Billing Service Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to the affected Subscribers.

Katakan Yes!

Sertai senarai mel kami untuk dapatkan tawaran terbaik & terkini terus ke inbox emel anda. Anda tidak akan terlepas lagi!

*
*

Dapatkan Applikasi MyYes

Pelan & Perhargaan

  • Pelan Prabayar
  • Pelan Pascabayar
  • Pelan Percuma
  • Tambahan Data & Hotspot
  • Jalur Lebar On-the-go
  • Jalur Lebar Kediaman

Tinjau

  • Kekalkan Nombor Telefon Anda
  • Cara: Dapatkan Databack
  • Usahasama Strategik
  • Perayauan
  • Peniaga

Peralatan

  • Manual Peranti
  • Liputan
  • Ujian Kelajuan

Info Syarikat

  • Tentang Kami
  • Terma & Syarat
  • Polisi Data Peribadi

Bantuan

  • Soalan Lazim
  • Tanya Sofia
  • Emel Kami
  • Facebook Messenger
  • Kunjungi Kami

Sekiranya terdapat aduan yang masih belum diselesaikan, sila dapatkan bantuan di Consumer Forum Malaysia (CFM) | complaint.cfm.my

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)