Last updated: 10 November 2021
- YES x Frog Free SIM Terms and Conditions.
The YES x Frog Free SIM is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“YES” or “We”)). It is available only for the selected members determine by YTL Foundation (“Eligible Subscribers” or “You”). Each Eligible Subscriber is entitled to register for one (1) YES x Frog Free SIM only provided that the Eligible Subscriber does not have, in aggregate, more than five (5) prepaid service accounts with YES.
- Applicable Terms and Conditions.
Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the YES x Frog Free SIM Terms and Conditions and the Prepaid Service Terms and Conditions, these YES x Frog Free SIM Terms and Conditions shall prevail to the extent of any such inconsistency.
- The YES x Frog Free SIM
3.1 The YES x Frog Free SIM consists of a SIM Card which is loaded with the following:-
(a) One (1) YES Prepaid SIM Card with YES Mobile Number; and
(b) A Prepaid Service plan with the following service offerings:-
i. a total of 120GB data with 10GB data allocated for each Service Cycle (“Data Allocation”) for twelve (12) Service Cycles, subject to review by YES at the end of the sixth (6th) Service Cycle. Each Data Allocation shall be valid for use during the relevant Service Cycle. Any unutilised Data Allocation from the preceding Service Cycle will be forfeited and will not be transferred to the succeeding Service Cycle;
ii. free unlimited On-Net Services.
3.2 Prepaid Data Add-On and YES Credits may be purchased if required. Charges will be imposed for all Off-Net SMS. Please refer to the Prepaid Terms and Conditions for further details on Off-Net SMS charges.
3.3 In the event that You have fully utilised (a) the 10GB Internet Data before the next service cycled and (b) any Data Add-Ons purchased during the service cycle, You may enjoy Free Basic Internet during the remaining days of the Service Cycle.
3.4 The Prepaid Service plan referred to in Clause 3.1 (b) above may, at YES’ sole discretion, be extended for a further period to be determined by YES at the end of the first twelve (12) Service Cycles, subject to the same terms and conditions contained herein.
3.5 You may apply the YES x Frog Free SIM via YES online store only.
3.6 Upon receipt of an application, YES will verify with YTL Foundation if the eligibility criteria has been met and thereafter an email notification will be sent to inform applicant if his/her application is successful or otherwise. If the application is successful, the YES x Frog Free SIM card (“YES x Frog SIM Card”) will be delivered to the Eligible Subscriber at the address provided in the application form.
- Activation of YES x Frog Free SIM
You are required to perform a one-time activation of the YES x Frog SIM Card within a period of six (6) months from the date of delivery of the YES x Frog SIM Card to You, failing which the YES x Frog SIM Card can no longer be activated and no replacement YES x Frog SIM Card will be provided to You.
To activate your YES x Frog SIM Card,
(i) Download the MyYes app;
(ii) On the login page, press “New User”;
(iii) Press “Activate SIM” button and follow the self-activation steps on the screen;
(iv) Once Your activation is successful, You can now login to Your account using Your phone number and the password sent to Your email. You can also login using the TAC method if You can’t find your password.
- Charges & SST
5.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:-
Type of Off Net Services Rates (RM) Charging Block
Voice Calls RM 0.09/minute 30 SMS RM 0.09/SMS –
5.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ www.yes.my/roaming.
5.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:-
Destination Prefix Rates (RM) Charging Block
Freephone 1800 FREE 30 Toll Free 1300 0.09/min 30 TM Customer Careline 100 2.00/call Flat Rate/Per Call General Emergency Service 999/112 FREE 30 TM Directory Enquiry 103 2.00/call Flat Rate/Per Call Electricity Fault Reporting 15454 0.15/min 30 Pengurusan Air Selangor 15300 0.15/min 30 Syarikat Air Melaka 15800 0.15/min 30 Talian Nur 15999 FREE 30 Time Announcement 1051 0.10/min 30
5.4 The charges stated in this Clause 5 are exclusive of SST.
- Right to change.
We reserve the right to change, modify and/or amend these YES x Frog Free SIM Terms and Conditions or any part thereof at any time without any liability to You. For the purposes of this provision, a modification, change and/or amendment to these YES x Frog Free SIM Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website @ www.yes.my. We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.
All capitalized terms and expressions in these YES x Frog Free SIM Terms and Conditions, unless defined herein, shall have the same meaning ascribed to them in the Prepaid Service Terms and Conditions.
“SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
“Off-Net Services” means the provisioning of services beyond Our Network where access to a third party service provider’s network will be required in order to provide the services.
“On-Net Services” means the provisioning of services within Our Network and access to a third party service provider’s network will not be required in order to provide the services.
“Free Basic Internet” means the Internet access service provided free as part of the YES x Frog Free SIM at throttled speed of 128 kbps on best effort basis.
“Service Cycle” means the period of thirty (30) calendar days for each Service Cycle commencing on the activation date of The YES x Frog Free SIM. For clarity, if The YES x Frog Free SIM is activated on 10 November 2021, the Service Cycle is from the period of 10 November 2021 through 09 June 2021.