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Support
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开始

General Terms and Conditions

Global Privacy Policy
Anti-Bribery & Corruption Policy
Code of Conduct & Business Ethics
YES Public WIFI Terms and Conditions
Terms of Use of Website
Fair Usage Policy
Acceptable Use Policy
Rebates & Rewards Scheme
Limited Warranty for Products and Devices
Terms and Conditions of Sale of Chromebook
Yes Mobile Apps Terms and Conditions

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions

Yes 5G Wi-Fi: Post & Win Contest
Yes Mobile Number Portability to Infinite Plans Promotion
RM10 Discount for Infinite Plus Promotion
Yes Experience Store Lot 10 Contest
Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
Kasi Up Unlimited Data and Voice Add-On Promotion
Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
Kasi Up Postpaid Six (6) months of FREE Internet Programme
Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
LFH Exclusive Reload promotion
LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
Yes Mobile Number Portability Promotion
Yes Databack x Shopee Voucher Promotion Terms and Conditions
YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion

Ongoing Campaigns (Campaigns) Terms and Conditions

Yes Wireless Fibre CNY Promo Family Bundle Service Plan
Experience Yes 5G Wifi
Yes Infinite Plus (with upfront payment) Service Plans Programme
Infinite Supplementary Line Service Plan Terms and Conditions
Yes Wireless Fibre Bundle Service Plan Terms and Conditions
Yes Wireless Fibre Service Plan terms and conditions
Yes Trade-In Programme
Yes Infinite Postpaid Service Plans Programme
Yes Infinite+ Postpaid Service Plans Programme
Prihatin Special 30GB RM20 Data Add-On
Yes FT5G ePemula Service Plan Programme
Yes Prihatin Special Unlimited RM15 Add-On Promotion
Yes Prepaid FT5G RM15 Service Plan Programme
Yes First To 5G Campaign Terms and Conditions
Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
Yes FT5G Discover SIM Pack Programme Terms and Conditions
Reload & Win Campaign Terms and Conditions
Learn From Home Free SIM Extension Campaign
Learn From Home Free Phone Retention Campaign
Jaringan Prihatin Programme Terms and Conditions
Yes Kasi Up Refer & Earn Programme
YES x Frog Free SIM Terms and Conditions
YES Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions

Yes Travellers SIM Prepaid Plan
Kasi Up Prepaid Tourist Plan Terms and Conditions
Prepaid Service Terms and Conditions
YES 4G LTE Prepaid Plan Terms and Conditions
Yes Reload Terms and Conditions
Auto Reload and AutoPay
Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
YES Jaringan Prihatin Service Plan Terms and Conditions
Prepaid Hotspot Add-On Terms and Conditions
Prepaid Kasi Up LTE SIM Plan Terms and Conditions
Prepaid Data Add-On Terms and Conditions
YES 4G LTE Airport SIM Prepaid Plan Terms and Conditions

Postpaid Products/Services Terms and Conditions

Infinite Postpaid Hotspot Add-On Terms and Conditions
Postpaid Data Add-On and Konfem Turbo Terms and Conditions
Postpaid Service Terms and Conditions
Postpaid Service Plan Terms and Conditions
Postpaid Voice Call Minutes Add-On Terms and Conditions
Postpaid Hotspot Terms and Conditions
Auto Billing Terms and Conditions
YES Jaringan Prihatin Postpaid Service Plan Terms and Conditions
LFH 2GB Teachers Data Plan

Broadband Terms and Conditions

NUTP Huddle XS Bundle Plan Terms and Conditions
Yes 4G Broadband Bundle Plans Terms and Conditions
Fixed Wireless Internet Service
Yes 4G Home 2 LTE Service Plans Terms and Conditions
FIZ 2 LTE Service Plans Terms and Conditions
Yes Speedzy 2 Service Plans Terms and Conditions
YES Terragraph Plan Terms and Conditions

Yes Online Store Terms and Conditions

Terms of Delivery
YES Online Terms and Conditions on Online Purchase

Roaming Terms and Conditions

Roaming Service
Roaming Service

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Global Privacy Policy

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