Getting started

Please ensure the following before you begin the port-in process.

Your current plan/
account is still active

You don’t have an
ongoing contract

You don’t have any
outstanding bills/
payments

You are not part of
any principal-
supplementary line

Visit our Yes Store for
Family Plan port-in
requests

How to Switch

Learn to port-in your current number to a new Yes plan.

1 Step 1

Download the MyYes App and click ‘Activate SIM’.

2 Step 2

Enter your details and proceed to activate your SIM.

3 Step 3

Standby to receive and respond to your telco’s port out SMS within 24 hours.

NOTE:

Porting to SIM-only plans

We will provide you with a blank SIM card, and service will be activated upon successful port-in request.

Porting to device plans

We will provide you with a temporary number (SIM card) with active service enabled, which will be replaced with your port-in number upon successful port-in request.

Learn to port-in other telco numbers to an active Yes plan.

1 Step 1

Download the MyYes App and open the ‘Quick Access’ menu.

2 Step 2

Click ‘Switch to Yes’, key-in your port-in number, and select ‘Verify’.

3 Step 3

Standby to receive and respond to your telco’s port out SMS within 24 hours.

Common Issues & Fixes

Follow the Port-out SMS instructions from your current telco carefully.

UMobile

SAMPLE

RM0 Confirm leaving UMobile? Reply N or to confirm Port Out Yes <Mobile No.> before yyyy-mm-dd hh:mm:ss.

Port Out Yes <Mobile No.>

Maxis

SAMPLE

Please confirm your request to leave Maxis, reply PortOut Yes <Mobile No.> or PortOut No <Mobile No.> before yyyy-mm-dd hh:mm:ss.

PortOut Yes <Mobile No.>

Digi

SAMPLE

We received your request to leave Digi. Reply PortOut NO <Mobile No.> or confirm with PortOut YES <Mobile No.> before yyyy-mm-dd hh:mm:ss.

PortOut YES <Mobile No.>

Celcom

SAMPLE

RM0 PORTOUT REQUEST. We received your request to leave Celcom. Reply PortOut NO <Mobile No.> or confirm with PortOut YES <Mobile No.> before yyyy-mm-dd hh:mm:ss. Sincerely, Team Celcom

PortOut YES <Mobile No.>

NOTE:
If the Port-out SMS period expires, you have to submit a new port-out request to restart.

1 Step 1

Tap on the menu icon on the MyYes App. Tap on ‘Porting Status’.

2 Step 2

Enter your details, and tap on ‘Verify’.

3 Step 3

For rejected requests, please address the specified reason with your telco before resubmitting.

Download Port Out Instructions
Get PDF

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