Auto Reload and AutoPay

Last updated: 28 July 2023

  1. Introduction.
    The auto reload of Yes Credit and AutoPay of Prepaid Data Add-On (collectively, the “Facilities” and each a “Facility”) is extended to You to simplify the reload of Yes Credits and renewal of Your Prepaid Data Add-On All capitalized words or specific nouns not defined in these Auto Reload and AutoPay Terms and Conditions (“Terms and Conditions”) shall have the same meaning as that provided in the Prepaid Service Terms & Conditions at www.yes.my/tnc.
  2. Use of Facilities.
    By using the Facility, You acknowledge that You have fully read and understood the Terms and Conditions, and therefore agree to be bound by them and any amendments made hereto. You hereby authorise Us to debit the relevant charges for Your auto reload of Yes Credit and AutoPay of Prepaid Data Add-On either automatically and/or manually to the nominated credit or debit card account for settlement as authorised by You and approved by the card issuer. You expressly agree for Us to forward Your credit/debit card details and the charged amount to the acquiring bank, the card issuer and/or relevant party for and in connection with the Facilities.
  3. Auto Reload and AutoPay Mechanism.
    3.1 Auto Reload Mechanism
    3.1.1 You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations.
    3.1.2 You must ensure that Your Prepaid account is active and there are sufficient funds in Your debit/credit account to enable the auto reload of Yes Credits to be performed and completed. You acknowledge and understand that the auto reload of Yes Credits is only applicable for settlement of periodic reloads. Any and all payments made outside of the periodic reloads must be promptly settled by You in any one of the other methods mentioned in Your Service Plan.
    3.1.3 You may unsubscribe, change or modify Your selection of the Yes Reload denominations via MyYes App.
    3.2 AutoPay Mechanism
    3.2.1 The AutoPay of Prepaid Data Add-On is available for purchase of any Prepaid Data Add-On.
    3.2.2 Your subscription of the AutoPay of Prepaid Data Add-On will commence on the date You purchase the first Prepaid Data Add-On, and will be renewed automatically at the end of each Data Add-On validity period. All succeeding AutoPay of the Prepaid Data Add-On will be based on the Data Add-On denomination purchased by You in the preceding month, week or day. For example, if You had purchased Data Add-On denomination of RM30 in the preceding month, the purchase of Data Add-On denomination for the succeeding month through the AutoPay Prepaid Data Add-On shall be RM30 subject to Clauses 3.2.3 herein.
    3.2.3 The Data Add-On denomination is purchased from Your available Yes Credits or through credit/debit card. As such You must ensure that You have sufficient Yes Credits in Your Prepaid account for the performance of the AutoPay of Prepaid Data Add-On. Alternatively, if You have registered for the use of Your credit/debit card in MyYes App, the AutoPay of Prepaid Data Add-On can be purchased through credit/debit card in the event of insufficient balance in Your Yes Credit. Furthermore, You are advised to maintain Your Prepaid account in an active status to enable performance of the AutoPay of Prepaid Data Add-On.
    3.2.4 If You purchase the “Kasi Up 30Days 20GB_RM20” Prepaid Data Add-On or the “FT5G RM49 100GB” Prepaid Data Add-On or “FT5G RM30 unlimited” Prepaid Data Add-On or “FT5G_RM20_20GB_30Days” Prepaid Data Add-On by using Your registered credit/debit card via MyYes App, You will be entitled to a monthly RM5 discount on each purchase of Your monthly Prepaid Data Add-On, which will be applied automatically when You purchase Your monthly Prepaid Data Add-On. The discount is not applicable if You unsubscribe or cancel the auto-renewal feature.
  4. Accuracy of Information.
    You are obliged to verify all particulars and transaction details as provided by You are true and/or accurate before You use the Facilities. We will not be liable or responsible for any errors or inaccuracies in any information provided, or for any loss or damage resulting from reliance upon such errors or inaccuracies.
  5. No-Liability if Facilities are declined.
    We shall not be liable to You if either the auto reload of Yes Credits or AutoPay of Prepaid Data Add-On is declined or cannot be completed for any reason.
  6. Managing Your Account.
    The Facilities allow You to manage Your account and to control the amount and schedule of when transaction occurs. As such, the obligation to maintain and manage the Facilities is Your responsibility and We will not be liable or responsible for any mistakes, errors or inaccuracies.
  7. Fees and Charges.
    We reserve the right to impose a processing fee and/or administrative charge and additionally, change, vary and/or revise any such pre-existing processing fee or administrative charge (if any) for transactions conducted under or via each Facility.
  8. Risk and Indemnity.
    You hereby agree that the use of the Facilities is undertaken at Your sole risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which We may sustain in connection with or arising from the provision of the Facilities to You.
  9. Privacy.
    All personal data provided by You will be subject to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc, which You are deemed to have read, understood and accepted by using each Facility.
  10. Editing, Cancelling or Termination.
    To edit Your credit/debit card details in each Facility, You are required to log in MyYes App to update and/or edit Your details.
  11. Changes.
    Any changes requested by You to deactivate the Facilities will take effect within seven (7) working days from the date of written request. In the event Your changes are not effected after expiry of the seven (7) working days, please contact YesCare (yescare@yes.my) to notify Us. The Facilities may be disrupted if Your credit/debit facility expires or is suspended or terminated during the period in which the Facilities are enabled. In such instances, it shall be incumbent upon You to make the necessary corrections and/or update Your particulars in accordance with Clause 10 above to continue enjoying the Facilities.
  12. Suspension of Facility.
    We reserve the right to immediately suspend and/or terminate the Facilities at any time (with notice to You) in the event it becomes known to Us or if it is suspected that the Facilities are being used or may potentially be used for the perpetration or abetment of fraud, embezzlement, theft or any criminal or illegal purpose whatsoever.
  13. Right to change.
    Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.