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General Terms and Conditions

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Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Yes Infinite Discover Postpaid Service Plan Promotion
  • Ramadan Bazar 5G Bersama Yes: Post & Win
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Ceria Raya Free 44GB Data Campaign
  • Yes Power 35 Postpaid Service Plan Campaign
  • Yes FT5G x NCT Dream Prepaid Plan SIM Pack
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
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  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
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Product / Services Terms and Conditions

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Terms of Delivery

Last updated: 25 Apr 2020

  1. Your order will be delivered to your stated delivery address within five (5) business days of you after successful clearance of Your payment for the purchase of the Products. You must be personally present to receive the package. Third party acceptance, authorised by you or otherwise, will not be permitted. You may also view your order delivery status at https://site.yes.my/trackorder.
  2. Proof of identity via NRIC/Passport (which particulars must match those provided earlier during the registration/purchase process) will be required before our delivery personnel will release the delivery package to you. We will not be responsible for unauthorised use of your NRIC/Passport by third parties to intercept, steal or misappropriate deliveries intended for you.
  3. You are obliged to verify the items delivered to you. We will not be responsible for items wrongly delivered and accepted by you and we reserve our right to claim for the recovery of such items (or their equivalent value).
  4. In the event you are not at the delivery address provided by you to receive the package, our authorised courier agent will leave a note for you to make arrangements for redelivery or for You to collect the purchased product(s) at such time and place as mentioned therein. If you are not able to collect your order or receive the Product on the date of redelivery, you will be required to collect your order from the relevant branch office of our authorised courier service (details of which will be provided by our delivery personnel upon the occurrence of an uncollected delivery) within a period of five (5) days from the date thereof (“The Collection Period”) subject to the YES Online Store Terms and Conditions on Online Purchase available @ https://www.yes.my/docs/tnc/.
  5. If You do not collect the Products from our authorised courier agent within five (5) days from the date of the delivery attempt (“The Collection Period”), the purchased Product(s) will be returned to our central storage facility and You can, in the succeeding 90-day period (“The Holding Period”) make an appointment via email to YesCare and thereafter, collect the purchased Product(s) personally at our YES Store at Lot 10, G18 (Ground Floor), Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur. Any packages remaining uncollected at the expiry of the Holding Period will no longer be made available for delivery or collection.

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