Terms and Conditions.
Unless specifically indicated otherwise, the following provisions shall govern all use (and users) of the Yes 4G service together with those products and services offered in relation thereto, or under the Yes™ brand. Nothing in the following terms are meant to depart, deviate or diminish the effect of any applicable laws or regulations having the force of law, which shall apply in addition to the obligations imposed herein.
Terms & Conditions Categories
Products/Services
Provisions governing the use, subscription and/or purchase of select Yes products and services.
Prepaid
Last updated: 15th December 2020
1. | Prepaid Kasi Up LTE SIM Plan Terms and Conditions. The Prepaid Kasi Up LTE SIM Plan is subject to these Prepaid Kasi Up LTE SIM Plan Terms and Conditions. By Your subscription and/or use of the Prepaid Kasi Up LTE SIM Plan, You acknowledge that You understand these Prepaid Kasi Up LTE SIM Plan Terms and Conditions and any other applicable terms and conditions available @ https://www.yes.my/tnc/general-tnc, and agree to abide by them. | |||||||||
2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Prepaid Kasi Up LTE SIM Plan Terms and Conditions and the Prepaid Service Terms and Conditions and any other applicable terms and conditions, these Prepaid Kasi Up LTE SIM Plan Terms and Conditions shall prevail to the extent of any such inconsistency. | |||||||||
3. | The Prepaid Kasi Up LTE SIM Plan 3.1 The Prepaid Kasi Up LTE SIM Plan consists of a SIM Card which is preloaded with the following:- (a) a Mobile Number; and (b) 10GB 4G LTE Data (“10GB Internet Data”) and has an account validity period of thirty (30) days commencing from the activation of the SIM Card (“Account Validity Period”). 3.2 The Prepaid Kasi Up LTE SIM Plan consists of a SIM Card which is preloaded with the following:- |
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4. | Activation of Prepaid Kasi Up LTE SIM Plan You are required to perform a one-time activation of the SIM Card within a period of six (6) months from the date of delivery of the SIM Card to You, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided to You. |
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5. | 10GB Internet Data 5.1 You may utilise the 10GB Internet Data during the Account Validity Period. 5.2 In the event that You have fully utilised (a) the 10GB Internet Data before the expiry of the Account Validity Period and (b) any Data Add-Ons purchased during Account Validity Period, You may enjoy Free Basic Internet during the remaining days of the Account Validity Period. 5.3 Upon expiry of the Account Validity Period, any internet data in the 10GB Internet Data which remains unutilised shall be forfeited automatically. |
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6. | Charges & SST 6.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:- Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming. For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:- td
6.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming. 6.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:- |
Destination | Prefix | Rates (RM) | Charging Block (in seconds) |
Freephone | 1800 | FREE | 30 |
Toll Free | 1300 | 0.09/min | 30 |
TM Customer Careline | 100 | 2.00/call | Flat Rate/Per Call |
General Emergency Service | 999 / 112 | FREE | 30 |
TM Directory Enquiry | 103 | 2.00/call | Flat Rate/Per Call |
Electricity Fault Reporting | 15454 | 0.15/min | 30 |
Pengurusan Air Selangor | 15300 | 0.15/min | 30 |
Syarikat Air Melaka | 15800 | 0.15/min | 30 |
Talian Nur | 15999 | FREE | 30 |
Time Announcement | 1051 | 0.10/min | 30 |
6.1 A Plan Advance Payment or Plan Deposit (whichever that is applicable depending on the type of Postpaid Service Plan subscribed) may be payable prior to the subscription of the relevant Postpaid Service Plans.
6.2 If You are a non-Malaysian, a refundable deposit of RM 200 will be collected by Us and will be refunded to You free of interest forty-five (45) days after the expiry or termination of the Service subject to any deduction of any outstanding sum which may be due to Us.
7.Specific Terms on Postpaid Kasi Up Plan
7.1 If You subscribe to any of the Postpaid Kasi Up Service Plan, You will be able to enjoy: 7.1.1 unlimited domestic On-Net and Off-Net voice calls services; and
7.1.2 unlimited domestic On-Net SMS services
subject to Clause 7.2 below. For clarity, charges will be imposed for domestic Off-Net SMS services at RM 0.09 per SMS.
7.2 Notwithstanding Clause 7.1 herein, We reserve the right at Our sole and absolute discretion, and without prior notice to You, to limit any Off-Net voice calls services that exceeds a total of 1000 minutes in any Billing Cycle.
7.3 The service offerings under the Postpaid Kasi Up Plan enjoyed by You is:-
7.3.1 exclusive for Your use in Malaysia only; and
7.3.2 applicable for communications between person-to-person and for personal and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered as non-standard usage and is prohibited under the Postpaid Kasi Up Plan.
7.4 If You are outside Malaysia, You are advised to subscribe to Our Postpaid Roaming Services. Please refer to the Postpaid Roaming Services rates published at https://www.yes.my/roaming for details on the applicable rates.
7.5 The service offerings under the Postpaid Kasi Up Plan is designed for smartphone use only. You may refer to https://www.yes.my/supported-devices for phone compatibility.
7.6 Please take note that even though Your Postpaid account is suspended during the Contract Period, You shall continue to pay the monthly recurring charge reflected in Your Bill.
8.Additional/Removal of Service PlanWe reserve the right to add other types of Postpaid Service Plan to and/or remove any of the Postpaid Service Plans.
9.Right to change. We reserve the right to change, modify and/or amend these Postpaid Service Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
10.Definitions All capitalized terms and expressions in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions:-
“Off-Net Services” means the provisioning of voice calls services and SMS which originates from Our network and is terminated to a MSISDN that resides with a different network provider in Malaysia.
“On-Net Services” means the provisioning of voice calls and SMS which originates and is terminated to MSISDNs of Our Network.
“Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the Service Plan.
“Plan Deposit” means a refundable deposit collected from YES Subscriber as security for due performance of payment under the related and applicable Postpaid Service Plans.
"Postpaid Service Plans" means Our respective postpaid service plans subscribed by our YES Subscribers and those which are made available for subscription, details of which are as more specifically made available at www.yes.my/kasiup.
"SST" means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
Last updated: 15th December 2020
The Service is subject to these Prepaid Service Terms and Conditions and all other applicable terms and conditions relating to provision on the Service found @ www.yes.my/tnc. By subscribing to the Service, You acknowledge that You have read and understood these Service Terms and Conditions and all the other applicable terms and conditions, and agree that these shall form a binding agreement ("Agreement") between You and Us. | ||||||||||||||||||||||
1. Provision of the Service | ||||||||||||||||||||||
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2. Prepaid Account | ||||||||||||||||||||||
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3. Fair Usage Policy | ||||||||||||||||||||||
In ensuring that Our Network is not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subjected to the said Fair Usage Policy. | ||||||||||||||||||||||
4. Yes Credits | ||||||||||||||||||||||
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5. Fees & Surcharges | ||||||||||||||||||||||
Unless expressly waived by Us, You agree to pay Us the following Fees: 5.1 All relevant charges payable by You for the provision of the Services; 5.2 An administrative fee to retrieve and transfer, on Your request, the Personal Data to You; 5.3 any applicable taxes and duties payable on the Service including without limitation the service tax; 5.4 stamp duty; 5.5 a re-connection fee if Your Service account is suspended pursuant to Clause 8.1(i); and 5.6 any other fee or surcharges that may be imposed from time to time by Us. |
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6. Yes Rebates | ||||||||||||||||||||||
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7. Service Barring, Suspension and Restoration | ||||||||||||||||||||||
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8. Termination | ||||||||||||||||||||||
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9. Effect of termination | ||||||||||||||||||||||
9.1 Upon the termination of Your Service account: a) Any unused Yes Credits and/or Data Add-Ons in Your Service account will be forfeited; b) Any Yes Credits and/or Data Add-Ons which remains unutilised on the date of termination will be forfeited; c) Your access to the Service shall cease; d) All unused Yes Rebates shall expire immediately; e) The Mobile Number shall revert to Us; and f) We shall not be liable to reimburse for any damages, costs, loss or expenses suffered by You. |
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10. Customer Complaints | ||||||||||||||||||||||
If You are dissatisfied with the Service, You may contact Us via :- (1) email @ yescare@yes.my; (2) visit Our website @ www.yes.my ;or (3) call Us at 018-3330000 (local call charges apply) Please take note that the YesCare operating hours is between 8am and 11pm daily (inclusive of weekends and Public Holidays). |
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11. Data Protection | ||||||||||||||||||||||
You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at www.ytl.com/privacypolicy.asp, and hereby grant consent to Us to process Your Personal Data for the purposes connected to Your subscription of the Service. We will not keep Your personal data longer than is necessary for the purpose for which we collect and Process it, unless it is required in law. | ||||||||||||||||||||||
12. Limitations On Liability | ||||||||||||||||||||||
12.1 We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by: (i) Your use or inability to use the Service; (ii) any malfunction or unauthorised use of the Service for whatever reasons; and (iii)any act, omission, error, default or delay by Us, our officers, employees or agents in relation to the Service; (collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy. 12.2 Without limiting the generality of Clause 12.1 above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof. 12.3 If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorised by or claiming through You, our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Malaysia Five Hundred (RM500) only. |
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13. Variation of the Terms | ||||||||||||||||||||||
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14. Novation & Assignment | ||||||||||||||||||||||
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15. Intellectual Property Rights | ||||||||||||||||||||||
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16. Customer Access Equipment | ||||||||||||||||||||||
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17. Mobile Number Portability | ||||||||||||||||||||||
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18. Miscellaneous | ||||||||||||||||||||||
18.1 Incorporation by Reference All other applicable terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. 18.2 Governing Law This Agreement is governed by the laws of the Malaysia. 18.3 Stamp Duty The stamp duty payable in respect of this Agreement shall be borne and paid by You. 18.4 Severability If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein. 18.5 Links to Third Party Sites Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement. 18.6 Conclusive Evidence A certificate signed by Our authorised personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us. 18.7 Under 18 You must be age 18 years or above to register for Our Service. If You are under 18, You should ensure that You obtain the consent of Your parents or legal guardian before registering with and submitting Your details to Our website. Your parent or legal guardian are entitled to withdraw Your consent for the use of Your personal information, view a copy of any personal information We are holding about You, and delete or amend or correct Your details by following the procedures outlined in paragraphs 5 and 6 of Our YTL Group Privacy Policy. They will need Your login and/or security number to do this. |
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19. Definitions & Interpretations | ||||||||||||||||||||||
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Last updated: 1st June 2018
1. | The Yes 4G LTE Prepaid Plan is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”) upon Your purchase and activation of the Yes 4G LTE Prepaid Starter Pack. | ||||||||||
2. | ubject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the subscribed Yes 4G LTE Prepaid Plan. | ||||||||||
3. | Definitions. All capitalized words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. The following capitalized words or phrases shall have the meanings: "4G LTE Data"means data service provided via Our SIM Card. "GST" means goods and services tax or similar value added tax imposed on the sale of goods or the provision of services under the Goods and Services Tax 2014. "Off-Net" means the provisioning of services beyond Yes' networks where access to a third party service provider's network will be required in order to provide the services. "On-Net" means the provisioning of services within Yes' networks and access to a third party service provider's network will not be required in order to provide the services. "Free Basic Internet" means the Internet access service provided free as part of the Yes 4G LTE Prepaid Plan at throttled speed of 128 kbps on best effort basis. |
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4. | The Yes 4G LTE Prepaid Plan | ||||||||||
The Yes 4G LTE Prepaid Starter Pack is priced at RM10 and consist of a SIM Card which is preloaded with the following:
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5. | Activation of Yes 4G LTE Prepaid Plan | ||||||||||
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6. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 27th September 2019
1. | The Yes 4G LTE Airport SIM Prepaid Plan (“Airport Prepaid Plan”) is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”). It is available only to foreign workers with valid work permit in Malaysia and who are above 18 years of age (at the time of registration with Atmosphere Mobile Sdn. Bhd. at KLIA and/or KLIA2). | ||||
2. | Except for the variations expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions shall remain and be applicable to the Airport Prepaid Plan. For clarity, the following terms and conditions are also applicable to this Airport Prepaid Plan: a. Acceptable Use Policy; b. Fair Usage Policy; c. Privacy Policy. In the event of any conflict of terms, any specific terms peculiar to the Yes 4G LTE Airport SIM Pack shall apply, and for all general terms, the Prepaid Service Terms and Conditions shall apply. |
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3. | The Airport Prepaid Plan consists of a SIM Card preloaded with the following: a) a pre-assigned Yes Mobile Number; b) preloaded RM1.00 Yes Credit; c) Free Basic Internet (up to 128kbps); d) unlimited On-Net calls and SMS e) 7 days’ Account Validity Period; |
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4. | 4. Activation of Yes 4G LTE Airport SIM Prepaid Plan | ||||
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6. Right to change. YES reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Definitions. All capitalised words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. For convenience, the following capitalised words or phrases shall have the meanings (similar to those in the Prepaid Service Terms and Conditions):
"4G LTE Data" means data service provided via Our SIM Card.
"Account Validity Period" means the relevant Account Validity Period in which You may access and use the Service as provided under the terms and conditions of the respective Airport Prepaid Plan and/or Yes Reload.
"Data Add-On" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of unused data offered for sale by Us which You may purchase to top up Your data services in Your Service account.
"Free Basic Internet" means the Internet access service provided free as part of the Yes 4G LTE Airport SIM Prepaid Plan at a throttled speed of 128 kbps on a best effort basis.
"Off-Net" means the provisioning of services beyond Yes' networks where access to a third party service provider's network will be required in order to provide the services.
"On-Net" means the provisioning of services within Yes' networks and access to a third party service provider's network will not be required in order to provide the services.
"Yes Credits" means a virtual and intangible representation of money or money’s worth as a mechanism for the digital/electronic management of purchased credits and payment for the Service.
"Yes Reload" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of Yes Credits offered for sale by Us which You may purchase to top up Your Service account.
Last updated: 15 December 2020
1. | Acknowledgement to be Bound. The purchase and/ or use of the Prepaid Data Add-On is subject to these Prepaid Data Add-On Terms and Conditions and all other applicable terms and conditions in relation to the provision of Prepaid Service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Prepaid Data Add-On, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)). | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2. | Conflict between the Terms and Conditions. In the event of any conflict between these Prepaid Data Add-On Terms and Conditions and other applicable terms and conditions relating to the provision of Prepaid Service found @ www.yes.my/tnc, these Prepaid Data Add-On Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yesy.my/tnc. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3. | Data Add-On. 3.1 By Your purchase of the Prepaid Data Add-On, You will be able to separately top up to Your existing and valid internet data under Your Prepaid Service. 3.2 The purchase of these Prepaid Data Add-On enables You to access and use the Internet and/or data services. 3.3 The types of Prepaid Data Add-On are as more particularly stated below. For clarity and avoidance of doubt, the Prepaid OKU Data Add-On listed in Clause 3(a)(ii) is applicable to individuals categorised as OKU only. a) Purchase of Prepaid Data Add-On by use of Yes Credit and in regards to:- i) Prepaid 4G LTE Data Add-On
ii) Prepaid OKU Data Add-On
*Video streaming is based on standard definition quality Purchase of Prepaid Data Add-On by means other than Yes Credit and in regards to:- b) i) Prepaid 4G LTE Data Add-On
ii) Prepaid OKU Data Add-On
* Video streaming is based on standard definition quality |
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4. | Data Add-on Validity Period. The Data Add-On Validity Period of a Prepaid Data Add-On is specifically stated in Clause 3 which shall be effective on the date of purchase of the Data Add-On. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5. | Unused Data. At the expiry of the Data Add-On Validity Period, any balance data in a Prepaid Data Add-On which remains unutilised shall be automatically forfeited without any refunds to You. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6. | Termination. The Prepaid Data Add-On purchased by You shall automatically be terminated without any refunds to You upon termination of Your Prepaid Service account. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7. | Laws. These Prepaid Data Add-On Terms and Conditions shall be governed by the laws of Malaysia. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8. | Right to change. We reserve the right to change, modify and/or amend these Prepaid Data Add-On Terms and Conditions at any time. Any change, modification and/or amendment to these Prepaid Data Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our website at www.yes.my or sent digitally to all affected Subscribers. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9. | Definitions & Interpretations. All words in capital in these Prepaid Data Add-On Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Prepaid Service T&Cs. "4G LTE Data" means data service provided by Our LTE network and accessible only via Our SIM Card. “OKU” means a Malaysian citizen who is registered with the Social Welfare Department in Malaysia as “orang kurang upaya” and holder of a valid OKU card issued by the Social Welfare Department. “Prepaid Data Add-On” means the types of data add-on listed in Clauses 3.3(a) and (b) of these Prepaid Data Add-On Terms and Conditions and is available for purchase by a Subscriber of the Prepaid Services. “Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd. “You" or "Your" means the Subscriber. |
Last updated: 16th October2020
1. | Yes Reload.The purchase and/or use of Yes Reload is subject to these Yes Reload Terms and Conditions and all other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Yes Reload, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)). | ||||||||||||||||
2. | Conflict between the Terms and Conditions .In the event of any conflict between these Yes Reload Terms and Conditions and any other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc, these Yes Reload Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yes.my/tnc. | ||||||||||||||||
3. | Yes Reload.You may purchase the Yes Reload denomination as more specifically stated in Column (A) of the table below. Upon Your successful purchase and activation of the Yes Reload, the corresponding Yes Credits stated in Column (B) of the table below will be credited into Your Prepaid Service account:
*For clarity, the Yes Reload denomination of RM 20 is only available for purchase through any of the following channels: (a)MyYes4G App; (b)Express Pay; and (c)My Account. |
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4. | Account Validity Period. 4.1 The Account Validity Period of Your Prepaid Service account is based on the Yes Reload denomination purchased by You wherein every RM1 of Yes Reload denomination is equivalent to one (1) calendar day. For clarity and avoidance of doubt, on the assumption that You purchase the Yes Reload denomination of RM 10, Your Account Validity Period is for a period of ten (10) consecutive calendar days from the date of successful purchase and activation of the Yes Reload. 4.2 If You purchase multiple Yes Reload, Your Account Validity Period will be extended accordingly based on the last Yes Reload successful purchase date. For example, if Your Account Validity Period ends on 30 September 2020, and on 25 September 2020 You had purchased a Yes Reload and again on 28 September 2020, You had purchased another Yes Reload, in such instance, Your Account Validity Period will be extended to 27 October 2020 based on the Yes Reload purchased by You on 28 September 2020. |
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5. | Use of Yes Credits for Airtime and Internet Data. 5.1 During the Account Validity Period, You may: (a) use the airtime in Yes Credits to make voice calls and send SMS. In such instance, We will deduct from the Yes Credits available in Your Prepaid Service account an amount equivalent to the value of airtime used by You to make such voice calls and send SMS based on the applicable rates. Please refer to https://www.yes.my on the applicable voice calls and SMS rates. (b) use the Yes Credits to purchase any of the Prepaid Data Add-On. Please refer to the Prepaid Data Add-On Terms and Conditions @ https://www.yes.my/tnc/products-services-tnchttps://www.yes.my/tnc/products-services-tnc on the Prepaid Data Add-On rate offerings. . |
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6. | Laws. This Yes Reload Terms and Conditions shall be governed by the laws of Malaysia. | ||||||||||||||||
7. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 4th August 2018
1. | Introduction. The auto reload of Yes Credit and auto renewal of Prepaid Data Add-on (collectively, the "Facilities" and each a “Facility”) is extended to You to simplify the reload of Yes Credits and/or renewal of Your Prepaid Data Add-on. All capitalized words or specific nouns not defined in these Auto Reload and Auto Renewal Terms and Conditions (“Terms and Conditions”) shall have the same meaning as that provided in the Prepaid Service Terms & Conditions at www.yes.my/tnc. |
2. | Use of Facilities. By using the Facilities, You acknowledge that You have understood these Terms and Conditions and agree to be bound by them and any amendments made hereto. You hereby authorise Us to charge Your periodic reload/renewal charges either automatically and/or manually into the nominated credit or debit card account for settlement as authorised by You or the card issuer. You expressly agree for Us to forward Your credit/debit card details and the charged amount to the acquiring bank, the card issuer and/or relevant party for and in connection with the Facilities. |
3. | Auto Reload and Auto Renewal Mechanism. |
3.1 | Auto Reload Mechanism |
3.1.1 | You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations. |
3.1.2 | You must ensure that Your Prepaid account is active and there are sufficient funds in Your debit/credit account to enable the auto reload of Yes Credits to be performed and completed. You acknowledge and understand that the auto reload of Yes Credits is only applicable for settlement of periodic reloads. Any and all payments made outside of the periodic reloads must be promptly settled by You in any one of the other methods mentioned in Your Service Plan. |
3.1.3 | You may subscribe, change or modify the auto reload of Yes Credit on the Self-care Portal. |
3.2 | Auto Renewal Mechanism |
3.2.1 | The auto renewal of Prepaid Data Add-On is only available for purchase of Prepaid Data Add-On with Data Add-On Validity Period of seven (7) days or thirty (30) days. |
3.2.2 | You will be automatically subscribed to the auto renewal of Prepaid Data Add-On once You purchase the monthly or weekly Prepaid Data Add-On. All succeeding auto renewal of the Prepaid Data Add-On will be based on the Data Add-On denomination purchased by You in the preceding month or week. For example, in the instance You had purchased Data Add-On denomination of RM 10 in the preceding week, the purchase of Data Add-On denomination for the succeeding week through the auto renewal Prepaid Data Add-On shall be RM 10 subject to the application of Clauses 3.2.3 and 3.2.5 herein. |
3.2.3 | The Data Add-On denomination is purchased from Your available Yes Credits or through credit/debit card. As such You must ensure that You have sufficient Yes Credits in Your Prepaid account for the performance of the auto renewal of Prepaid Data Add-On. Alternatively, if You have registered for the use of Your credit/debit card in the Self-care Portal, the Auto Renewal of Prepaid Data Add-On can be purchased through credit/debit card in the event of insufficient balance in Your Yes Credit. Further, You are advised to maintain Your Prepaid account in an active status to enable performance of the auto renewal of Prepaid Data Add-On. |
3.2.4 | You may unsubscribe, change or modify the Prepaid Data Add-On on the Self-care Portal. For the avoidance of doubt and for clarity, the phrase Self-care Portal used in these Terms and Conditions means the self-help portal made available for You to use all such services as provided therein, including URL known as selfcare.yes.my/myselfcare and/or any other digital or apps introduced by Us from time to time. |
4. | Accuracy of Information. You are obliged to verify all particulars and transaction details as provided by You are true and/or accurate before You use the Facilities. We will not be liable or responsible for any errors or inaccuracies in any information provided, or for any loss or damage resulting from reliance upon such errors or inaccuracies. |
5. | Non-Liability for declination. We shall not be liable to You if either the auto reload of Yes Credits or auto renewal of Prepaid Data Add-On is declined or cannot be completed for whatever reason. |
6. | Managing Your Account. The Facilities allow You to manage Your account and You control how, how much and when a scheduled transaction occurs. As such, the obligation to maintain and manage the Facilities is Your responsibility and We will not be liable or responsible for any mistakes, errors or inaccuracies. |
7. | Fees and Charges. We reserve the right to impose a processing fee and/or administrative charge and additionally, change, vary and/or revise any such pre-existing processing fee or administrative charge (if any) for transactions conducted under or via each Facility. |
8. | Risk and Indemnity You hereby agree that the use of the Facilities is undertaken at your sole risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which We may sustain in connection with or arising from the provision of the Facilities to You. |
9. | Privacy. All personal data provided by You will be subject to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc ,which You are deemed to have read, understood and accepted by using each Facility. |
10. | Editing, Cancelling or Termination. To edit Your credit/debit card details in each Facility, You are required to log in at Our Self-care Portal to update and/or edit Your details. You may deactivate (cancel or terminate) any of the Facility on the Self-care Portal. |
11. | Changes. Any changes requested by You to deactivate the Facilities will take effect within seven (7) working days from the date of written request. In the event Your changes are not effected after expiry of the seven (7) working days, please contact Yes Care (yescare@yes.my) to notify Us. The Facilities may be disrupted if Your credit/debit facility expires or is suspended or terminated during the period in which the Facilities are enabled. In such instances, it shall be incumbent upon You to make the necessary corrections and/or update Your particulars in accordance with Clause 9 above to continue enjoying the Facilities. |
12. | Suspension of Facility. We reserve the right to immediately suspend and/or terminate the Facilities to You at any time (with notice to You) in the event it becomes known to Us or if it is suspected that the Facilities are being used or may potentially be used for the perpetration or abetment of fraud, embezzlement, theft or any criminal or illegal purpose whatsoever. |
13. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 14 January 2017
The LTE PROTON PREPAID PLAN ("Promotion Plan") is jointly organized by YTL COMMUNICATIONS SDN BHD ("YTLC") and PROTON EDAR SDN BHD ("PROTON") and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an "Authorised Proton Outlet") during the Promotion Plan Period (defined below), subject to the terms and conditions herein ("Terms & Conditions"). Use of all YTLC's Yes products and/or mobile devices under the Promotion Plan on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy ("AUP") and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Services Terms and Conditions. The Terms & Conditions and particulars of the Promotion Plan are as set out below: |
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1. | Promotion Items. With effect from 14th January 2017 (“Commencement Date”), each PROTON’s customer who purchases a Proton car of selected models, ("Selected Models") from an Authorised Proton Outlet during the Promotion Plan Period will be provided with one (1) unit of Yes Altitude 4G LTE smartphone as a bundled package (“Promotion Item”). For the avoidance of doubt, Selected Model means and includes all Proton car models except for the proton car models with 1.3L engine and the Proton car models for the use as taxis. YTLC and PROTON may, at any time during the Promotion program Period, in their sole and absolute discretion change or amend the selected models offered under this Promotion Plan. |
2. | Promotion Plan Period. The Promotion Plan shall commence on the Commencement Date and shall continue until 30th July 2017 (both dates inclusive) (“Promotion Plan Period”). Any and/or all Promotion Items purchased after the expiry of the Promotion Plan Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Plan or Promotional Item) shall not form as part of this Promotion Plan. |
3. | Special offerings. Customer will be entitled to the following as part of the Promotion Plan on the date when the customer takes delivery of the Selected Models:
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4. | Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Data Usage are strictly for the purposes of the Promotion Plan and are not exchangeable for cash or any other product offered by YTLC. |
5. | Warranty. Each item under the Promotion Plan shall be subject to its respective manufacturer's warranty. The Yes Altitude 4G LTE smartphone shall be subject to the "Limited Warranty for Products and Services" posted at https://www.yes.my/tnc. |
6. | Right to change. YTLC reserves the right to change, modify and/or amend these Terms & Conditions at any time. A modification, change and/or amendment to these Terms & Conditions will be deemed to be effective upon a notice being placed on YTLC’s website or sent digitally to all affected Yes Subscribers. |
7. | Miscellaneous. All other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable in addition to these Terms and Conditions. The Promotion Plan specified herein shall only be applicable to the Selected Models and shall not apply to any purchase or subscription of any other Yes plan. |
Last updated: 20th July 2016
The PROTON-HUDDLE XS "1ST 4G CAR IN MALAYSIA" PROMOTION PROGRAM ("Promotion Program") is jointly organized by YTL COMMUNICATIONS SDN BHD ("YTLC") and PROTON EDAR SDN BHD ("PROTON") and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an "Authorised Proton Outlet") during the Promotion Program Period (defined below), subject to the terms and conditions herein ("Terms & Conditions"). | |
Use of all YTLC's Yes items and/or devices under the Promotion Program on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy ("AUP") and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Service Terms and Conditions. The Terms & Conditions and particulars of the Promotion Program are as set out below: | |
1. | Promotion Items. Each customer who purchases a new Proton car of selected models ("New Proton Car") from an Authorised Proton Outlet during the Promotion Program Period will be provided with one (1) unit of Yes 4G Huddle XS as a bundled package. The selected models are:
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2. | Promotion Program Period. The Promotion Program shall be available from 16 April 2012 to 31 January 2017 (both dates inclusive) during YTLC's and Proton's normal business hours. All and/or any Promotion Items purchased outside of the Promotion Program Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Program bundle) shall not be eligible for nor be entitled to the offerings and features of the Promotion Program. |
3. | Special Offerings. The following will be provided as part of the Promotion Program when the customer takes delivery of his/her New Proton Car:
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4. | Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Yes Rebate are strictly for the purposes of the Promotion Program and the permitted uses (in 3c above) and are not exchangeable for cash or any other product offered by YTLC. |
5. | Warranty. Each item under the Promotion Program shall be subject to its respective manufacturer's warranty. The Yes 4G Huddle XS shall be subject to the "Limited Warranty for Products and Services" at www.yes.my/tnc |
6. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
7. | Misc. Except for the above, all other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable. The terms and the promotion offer specified herein do not apply to any purchase or subscription of any other Yes plan |
Last updated: 25th October 2016
1. | The EPP RM9 Rebate Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd ("Yes"). | ||||
2. | Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP RM9 Rebate Plan. | ||||
3. | Eligibility and Registration The EPP RM9 Rebate Plan is only available to students from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities. Eligible students may register for the EPP RM9 Rebate Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP RM9 Rebate Plan the eligible student must produce his/her student identity card. |
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4. | The EPP RM9 Rebate Plan When You register for the EPP RM9 Rebate Plan, You will be provided with a Yes User ID which will enable You to access Our WiMAX network for data services only. When You have registered for the EPP RM9 Rebate Plan, You will be able to commence the usage of the Yes Rebates upon Service activation. You will not be able to access Our LTE network or use the Prepaid Service under the EPP RM9 Rebate Plan for voice services or SMS as no SIM Card or Mobile Number is provided under the EPP RM9 Rebate Plan. |
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5. | Account Validity Period Your EPP RM9 Rebate Plan Service account will remain valid until Your EPP RM9 Rebate Plan is terminated in accordance with Clause 6 below ("Account Validity Period"). During Your Account Validity Period and subject to the terms herein, Yes will credit Your Service account with RM9.00 every 30 days in the form of Yes Rebates, which You may use for data services only. Any balance unused Yes Rebates provided will lapse by the end of the 30 days period. Usage of the data services under Your Service account will charged on a “pay as You use” (PAYU) basis from the Yes Rebates provided to You. You may purchase Our Prepaid Data Add-On and/or Yes Reload for use with Your EPP RM9 Rebate Plan Service account. |
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6. | Termination of EPP RM9 Rebate Plan
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7. | Right to change Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment. |
Last updated: 31st August 2018
1. | The EPP Student Prepaid Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd ("Yes"). | ||||
2. | Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP Student Prepaid Plan. | ||||
3. | Eligibility and Registration The EPP Student Prepaid Plan is only available to students and lecturers from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities. Eligible students and lecturers may register for the EPP Student Prepaid Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP Student Prepaid Plan the eligible student/lecturer must produce his/her student/lecturer identity card. |
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4. | The EPP Student Prepaid Plan The EPP Student Prepaid Plan consists of a SIM Card which is preloaded with the following: a) a Mobile Number b) RM5.00 Yes Credits upon activation c) 1GB 4G LTE Data d) 7 days Account Validity Period |
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5. | Activation of EPP Student Prepaid Plan
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6. | Termination of EPP Student Prepaid Plan
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7. | Right to change Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment. |
Postpaid
Last updated: 18 January 2021
1. | Data Add-On and Konfem Turbo Terms and Conditions. The Data Add-On and Konfem Turbo are subject to these Data Add-On and Konfem Turbo Terms and Conditions. By Your purchase or use of the Data Add-On and/or Konfem Turbo, You acknowledge that You understand these Data Add-On and Konfem Turbo Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc/products-services-tnc and agree to abide by them. | ||||||||||||||||
2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and YES 4G Broadband Bundle Plans Terms and Conditions available at www.yes.my/tnc/products-services-tnc (collectively shall be referred to as the “General T&Cs”) shall be applicable and are binding on You. In the event of any inconsistency between these Data Add-On and Konfem Turbo Terms and Conditions and the General T&Cs, these Data Add-On and Konfem Turbo Terms and Conditions shall prevail to the extent of any such inconsistency. | ||||||||||||||||
3. | Data Add-On. | ||||||||||||||||
3.1 | Data Add-On is only available to Yes Subscribers and users of Postpaid Service Plans and YES 4G Broadband Bundle Plans. | ||||||||||||||||
3.2 | By Your purchase of the Data Add-On, You will be able to enjoy additional data capacity which is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans and YES 4G Broadband Bundle Plans. | ||||||||||||||||
3.3 | The types of Data Add-On available for purchase are as more particularly stated below:
Table 1 |
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4. | Konfem Turbo | ||||||||||||||||
4.1 | Konfem Turbo is only available to Yes Subscribers and users of the Konfem Unlimited 49 and Konfem Unlimited 79 Plans respectively. | ||||||||||||||||
4.2 | By Your purchase of Konfem Turbo, You will be able to enjoy internet data with no speed control subject always that any mention on speed shall mean optimum speed which means the actual speed enjoyed by You may vary depending on various other factors including but not limited to technical and environmental factors. Please note that the Konfem Turbo does not add any additional data quota into the Postpaid Service Plans and/or YES 4G Broadband Bundle Plans subscribed by You. | ||||||||||||||||
4.3 | The types of Konfem Turbo available for purchase are as more particularly stated below:
The Konfem Turbo Daily _RM5 and Konfem Turbo Weekly_RM 20 shall hereinafter be collectively referred to as the “Konfem Turbo.” |
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5 | SST The prices stated in Tables 1 and 2 of Clauses 3.3 and 4.3 respectively are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly. |
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6 | Billing Cycle and Validity Period. You may enjoy the: |
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6.1 | Data Add-On during the respective Billing Cycle of such purchase; and | ||||||||||||||||
6.2 | Konfem Turbo during the respective Validity Period. | ||||||||||||||||
7 | Unused Data You may purchase as many Data Add-On as You wish however any balance unutilised Data Add-On purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. For clarity and avoidance of doubt, the Data Add-On does not apply to any of the Postpaid Service Plans with unlimited internet data. |
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8 | Cancellation & Termination. Once You have purchased the Data Add-On and/or Konfem Turbo, You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the Data Add-On and Konfem Turbo, if any, and You shall not be entitled to any refund. | ||||||||||||||||
9 | Right to change. We reserve the right to change, modify and/or amend these Data Add-On and Konfem Turbo Terms and Conditions at any time. A modification, change and/or amendment to these Data Add-On and Konfem Turbo Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. |
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10 | Definitions & Interpretations. All capitalised words in these Data Add-On and Konfem Turbo Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the General T&Cs. "4G LTE Data" means data service provided through Our LTE network and accessible only via Our SIM Card. "Data Add-On" means the types of Data Add-On as more specifically described in Clause3. "Konfem Turbo" means collectively the Konfem Turbo_RM5 and Konfem Turbo_RM 20 as more specifically described in Clause 4 herein. "SST" means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. "Validity Period" means the validity period of the respective Konfem Turbo as more specifically described in Table 2 of Clause 4.3 herein. "Us", "We" or "Our" means YTL Communications Sdn Bhd. "You" or "Your" means the Yes Subscribers. |
Last updated: 2 December 2020
1. | Definitions & Interpretations: Capitalised words which are not defined herein shall have the same meaning as prescribed in the YES Postpaid Service Terms and Conditions (available at https://www.yes.my/tnc/products-services-tnc). Unless the context otherwise requires, the following words shall have the meanings as prescribed: (a) “Eligible Users” means the teachers in government schools with YES 4G connectivity who are eligible for the LFH Teachers Data Plan; (b) “FrogAsia” means FrogAsia Sdn Bhd; (c) “LFH Initiative” means the Learn From Home initiative launched by YTL Foundation in collaboration with YTLC and FrogAsia; (d) “LFH Teachers Data Plan” means the plan as described herein; (e) “LFH YES ID” means the unique user identity provided to teachers who are attached to government schools for the purpose of accessing YES mobile data services under the LFH Initiative; (f) “Rights” means the rights as defined in Clause 4 herein; (g) “VLE” means the virtual learning platform provided by FrogAsia Sdn Bhd; (h) “YTL” means collectively YTL Foundation, YTLC and FrogAsia Sdn Bhd; and (i) “YTLC” means YTL Communications Sdn Bhd. |
2. | LFH Teachers Data Plan: The LFH Teachers Data Plan is a plan provided to Eligible Users for teaching and learning purposes only. Each Eligible User will be allocated 2GB of data per month (“Data Allocation”), without charge to the Eligible User. |
3. | Duration of Plan: The Data Allocation will commence when the LFH Teachers Data Plan has been provisioned to the Eligible User. The Data Allocation will be renewed every month, based on the Eligible User’s Billing Cycle for the duration of the LFH Initiative, unless otherwise determined by YTL. |
4. | Right Granted: The LFH Teachers Data Plan provides the Eligible Users with the rights to data services, and (if applicable) any on-net services as permitted by YTLC (collectively, the “Right”). The LFH Teachers Data Plan does not include any right to off-net SMS or voice call services. |
5. | Unused Data: Each Data Allocation is valid for thirty (30) days from the date such allocation is credited by YTLC, save for the first credited Data Allocation, which is valid until the end of the relevant Billing Cycle applicable to the Eligible User, which may be less than thirty (30) days. Any unused Data Allocation in a given Billing Cycle will expire at the end of that Billing Cycle and cannot be carried forward to the next Billing Cycle, refunded, exchanged (for cash or other benefits) or transferred in any way. |
6. | Data Usage Deduction: Eligible Users shall access the Internet in accordance with these terms and conditions. Access to the VLE will not exhaust the Data Allocation. However, access to any Internet content embedded within the VLE (such as the YouTube video), or access outside of the VLE, shall be deducted to the extent of the tonnage consumed. Data usage will be deducted in the following order: (i) Data Capacity Allocation (ii) monthly data allocation under the Eligible User’s YES Service Plan (if applicable); (ii) Add-ons (if applicable); and (iv) Eligible User’s YES Credit (if applicable). |
7. | Termination/Expiry of LFH Teachers Data Plan: Termination or expiry of the Eligible User’s LFH YES ID (eg. if such Eligible User is no longer attached to a government school) will automatically terminate the Eligible User’s LFH Teachers Data Plan with immediate effect. The LFH Teachers Data Plan may also be terminated at YTL’s discretion. |
8. | Access to YES Service: Data Allocation shall only be utilised through LFH YES ID assigned to the Eligible User. |
9. | Right to change: YTL shall have the right to change, modify and/or amend the terms of the LFH Teachers Data Plan or any part thereof at any time, without any liability to the Eligible Users. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on the YES website (www.yes.my) or the FrogAsia’s website (www.frogasia.com). YTLC may also notify the Eligible User by sending a notice electronically to the Eligible User’s last known email address registered with or provided to YTLC. |
10. | In the event of any inconsistencies between these terms and conditions and the Postpaid Service Terms and Conditions, the terms and conditions of this LFH Teachers Data Plan shall prevail to the extent of such inconsistencies. |
Last updated: 15th December 2020
1. | Postpaid Service Plans Terms and Conditions. The Postpaid Service Plans are subject to these Postpaid Service Plans Terms and Conditions. By Your subscription/use of any of the Postpaid Service Plans, You acknowledge that You understand these Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Postpaid Service Plans Terms and Conditions, these Postpaid Service Plans Terms and Conditions shall prevail to the extent of any such inconsistency. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
3. | The Postpaid Service Plans. 3.1 The Postpaid Service Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my/kasiup, as may be updated from time to time. 3.2 The Postpaid Service Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my/kasiup for specific details on the Contract Period. 3.3 You may upgrade or downgrade Your Postpaid Service Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that: 3.3.1 if You choose to upgrade Your Postpaid Service Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded Postpaid Service Plan/(s) subscribed by You; or if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade. 3.3.2 if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade 3.4 You may subscribe to internet data and/or voice call minutes add-on in addition to the service offerings under each of the Postpaid Service Plans. Please refer to the: 3.4.1 Postpaid Data Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional internet data; and 3.4.2 Voice Call Minutes Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional voice call minutes. 3.5 Different browsing speed may apply to each of the respective Postpaid Service Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet. |
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4. | Data Capacity Allocation 4.1 The Data Capacity Allocation enjoyed by You through Your subscription of any of the Postpaid Service Plan is exclusive for Your use in Malaysia which means You are not entitled to use the Data Capacity Allocation if You are outside Malaysia. In such instance, You are advised to subscribe to the International Roaming Service if You wish to use data internet, make or receive voice calls and/or SMS. 4.2 The Data Capacity Allocation will be refreshed on a monthly basis in accordance with Your relevant Billing Cycle. Any unutilized Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding month and there shall be no refund or liability on Us. In the event You have fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, You will still be able to use the internet data service but at a reduced internet data speed. |
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5. | Charges 5.1 The applicable charges on the current Postpaid Service Plans available for subscription are published in our official website @ www.yes.my/kasiup and are exclusive of SST. Any such applicable SST will be added to the charges and be reflected in Your Bill. 5.2 Save as otherwise expressly stated herein and/or in our official website @ www.yes.my, there will be no charges imposed on Your use of domestic On-Net Service of voice calls and SMS. However, charges will be imposed on Your use of domestic Off-Net Service. Please refer to the table below on the domestic Off-Net Serviceof voice calls and SMS rates:
5.3 Charges will be imposed on Your use of IDD Service and International Roaming Service in accordance with the rates published @ https://www.yes.my/roaming. 5.4 Charges will also apply for voice calls to special and toll-free numbers, including but not limited to those numbers listed below:
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6. | Plan Advance Payment & Plan Deposit 6.1 A Plan Advance Payment or Plan Deposit (whichever that is applicable depending on the Postpaid Service Plan subscribed by You) may be payable prior to the subscription of the relevant Postpaid Service Plans. 6.2 If You are a non-Malaysian, a deposit sum of RM 200 will be collected by Us (“Foreigner Depositbr”) for each of the Postpaid Service Plans subscribed by You, and will be refunded to You, free of interest, forty-five (45) days after the termination of the Service subject to any deduction of any outstanding sum which may be due to Us. |
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7. | Specific Terms on Kasi Up Postpaid Service Plans 7.1 If You subscribe to any of the Kasi Up Postpaid Service Plan, You will be able to enjoy: 7.1.1 unlimited domestic On-Net Service and Off-Net Service of voice calls respectively; and 7.1.2 unlimited domestic On-Net Service of SMS subject to Clause 7.2 below. For clarity, charges will be imposed for domestic Off-Net Service of SMS in accordance with the rates as more specifically stated in Clause 5.2 herein. 7.2 Notwithstanding Clause 7.1 herein, We reserve the right at Our sole and absolute discretion, and without prior notice to You, to limit any domestic Off-Net Service of voice calls that exceeds a total of 1000 minutes in any Billing Cycle. 7.3 The service offerings under the Kasi Up Postpaid Service Plans enjoyed by You is: 7.3.1 exclusive for Your use in Malaysia only; and 7.3.2 applicable for communications between person-to-person and for personal and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered as non-standard usage and is prohibited under the Kasi Up Postpaid Service Plan. 7.4 The Kasi Up Postpaid Service Plans are designed for smartphone use only. You may refer to https://www.yes.my/supported-devices for phone compatibility. 7.5 Please take note that even though Your Service account is suspended during the Contract Period, You shall continue to pay the monthly recurring charge reflected in Your Bill. |
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8. | Additional/Removal of Service Plan. We reserve the right to add other types of Postpaid Service Plans to and/or remove any of the Postpaid Service Plans. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
9. | Right to change. We reserve the right to change, modify and/or amend these Postpaid Service Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. |
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10. | Definitions. All capitalized terms and expressions in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions: “Foreigner Deposit” shall have the same meaning ascribed to in Clause 6.2 herein. “Kasi Up Postpaid Service Plans” consists of the the Kasi Up Postpaid 49, Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract), details of which are as more specifically set out @ www.yes.my/kasiup. “Off-Net Service” means the provisioning of Service which originates from Our Network and is terminated to any other service provider’s network in Malaysia. “On-Net Service” means the provisioning of Service which originates from Our Network and is terminated to Our Network. “Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the Postpaid Service Plans, which is rebated to the Yes Subscribers based on the type of rate offerings under the related Postpaid Service Plans subscribed. “Plan Deposit” means a deposit sum collected from Yes Subscribers as security for due performance of payment in regards to the related rate offerings under the Postpaid Service Plans and is refunded to the Yes Subscriber, upon deduction of any sums due to YTLC, upon termination of the subscription of such Postpaid Service Plans. Postpaid Service Plans" means Our respective postpaid service plans subscribed by our Yes Subscribers and those which are made available for subscription. SST" means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. a |
Last updated: 3 May 2017
By completing and executing the Service Registration Form, whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement ("Agreement") between Yourself and YTL COMMUNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Provision of the Service
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2. Service Plan | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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3. Fair Usage Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4. Mobile Number Portability | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
If and when porting is available on Our networks the following terms shall apply: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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5. Charges | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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6. Payments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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7. Yes User ID | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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8. Your Responsibilities | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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9. Service Barring, Suspension and Restoration | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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10. Termination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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11. Effect of termination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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12. Rights of Redress | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) Yes Care operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays). | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
13. Data Protection | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
14. Limitations On Liability | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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15. Variation of the Terms | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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16. Novation & Assignment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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17. Intellectual Property Rights | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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18. Subscriber Equipment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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19. Miscellaneous | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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20. Definitions & Interpretations | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unless the context otherwise requires, these words mean as follows: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Last updated: 27 February 2019
1. | Introduction. The auto billing service is a service for automated payments of Bills through a nominated credit card of the respective Subscriber or the card user (“Auto Billing Service”). Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via www.yes.my/myselfcare. |
1.1 | Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available @ www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency. All words in capital in these Auto Billing Service Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms & Conditions. |
2. | Authorised by Activation. By activating and using the Auto Billing Service, these Auto Billing Service Terms and Conditions shall be applicable and is binding on you. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You hereby consent Us to forward your credit card details and amount stated in the respective Bills to the acquiring bank, the card issuer and/or relevant persons for and in connection with the Auto Billing Service. |
3. | Accuracy of Information. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies. |
4. | Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. As such You shall ensure that You and/or the card issuer maintain sufficient fund in the credit card to enable Us to perform the Auto Billing Service successfully. In any event, we shall not be held responsible and/or liable to You if the Auto Billing Service transaction performed is declined or cannot be completed for any reasons whatsoever. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan. |
5. | Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three (3) months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive. |
6. | Risk and Indemnity. You hereby agree that the use of Auto Billing Service by You is entirely at Your own risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service. |
7. | Privacy. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc. |
8. | Edit, Deactivate and Cancel. In the event You intend to:- |
8.1 | edit any of the information provided by You for the provision of Auto Billing Service, please log in to Our selfcare portal at www.yes.my/myselfcare to edit and update Your information |
8.2 | deactivate or cancel the Auto Billing Service, You are required to submit a written notice to Us in the prescribed format available at any of Our Yes Stores or You may call Our Yes Care Customer Support. |
9. | Changes. In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven (7) working days from the date of such request in accordance with Clause 8.2. In the event Your changes are not effected after expiry of the seven (7) working days, please notify Us @yescare@yes.my. We may not be able to perform the Auto Billing Service as a result of expiry, suspension or termination of Yours or the card issuer’s credit card. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service. |
10. | Suspension of Auto Billing Service. We reserve the right to immediately suspend and/or terminate the Auto Billing Service provided to You at any time in the event it becomes known to Us or if it is suspected that the Auto Billing Service is used or may potentially be used for the perpetration of any criminal or illegal purpose including breach of any applicable legislation. |
11. | Rebate. With effect from 1st March 2019, You will be entitled to a rebate of 2% of the monthly commitment charges payable by You under the respective Service Plans but in no event shall it be more than RM5.00 for every successful Auto Billing Service transaction. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill. |
12. | Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these Auto Billing Service Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to the affected Subscribers. |
Last updated: 31st August 2019
1. | Agreement. By Your purchase or use of the Postpaid Hotspot Add-On, You acknowledge and agree to be bound by these Postpaid Hotspot Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. | ||||||||||||||||||||
2. | Applicability of the Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Hotspot Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency. | ||||||||||||||||||||
3. | Postpaid Hotspot Add-On. | ||||||||||||||||||||
3.1 | You may only purchase the Postpaid Hotspot Add-On if You have subscribed to any of the Konfem Unlimited Postpaid Plans available at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid respectively, as may be updated from time to time. | ||||||||||||||||||||
3.2 | By Your purchase of the Postpaid Hotspot Add-On, You will be able to use tethering services and/or share the mobile internet data allocated under the Postpaid Hotspot Add-On. For clarity and avoidance of doubt, the mobile internet data allocated through the purchase of Postpaid Hotspot Add-On is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. As an example, You will not be able to use or share Your mobile internet data with any other person/(s) for tethering services through any of the Postpaid Service Plans with unlimited Data Capacity Allocation, unless otherwise stated in the respective Postpaid Service Plans. In such instance, if You wish to use tethering services either for Your own use or for use of any other person/(s), You may purchase the Postpaid Hotspot Add-On subject always that upon expiry of the Postpaid Hotspot Add-On Validity Period, You must purchase additional Postpaid Hotspot Add-On if You wish to continue to enjoy the tethering services. | ||||||||||||||||||||
3.3 | You may purchase any one or more of the Postpaid Hotspot Add-On stated below:
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4. | SST. The charges stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the charges and will be reflected in Your Bill accordingly. | ||||||||||||||||||||
5. | Validity Period. You may enjoy the Postpaid Hotspot Add-On during the Validity Period. | ||||||||||||||||||||
6. | Unused Data. You may purchase as many Postpaid Hotspot Add-On as You wish however any balance unutilised Postpaid Hotspot Add-On purchased will automatically lapse at the expiry of Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You. | ||||||||||||||||||||
7. | Cancellation & Termination. You will not be able to cancel the Postpaid Hotspot Add-On once purchased. In the event of termination of Your Service, the Postpaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto. | ||||||||||||||||||||
8. | Right to change. We reserve the right to change, modify and/or amend these Postpaid Hotspot Terms and Conditions at any time. Any such change, modification and/or amendments to these Postpaid Hotspot Add-On Terms and Conditions will be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. | ||||||||||||||||||||
9. | Definitions & Interpretations. All words in capital in these Postpaid Hotspot Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
"Us", "We" or "Our" means YTL Communications Sdn Bhd. "You" or "Your" means the Yes Subscribers. "Postpaid Hotspot Add-On" means the types of Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein. "SST"means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. "Validity Period" means the validity period of the respective Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein. |
Last updated: 19 January 2019
1. | By Your purchase or use of the Postpaid Voice Call Minutes Add-On , You acknowledge and agree to be bound by these Postpaid Voice Call Minutes Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. | |||||||||
2. | Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Voice Call Minutes Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Voice Call Minutes Add-On Terms and Conditions shall prevail to the extent of any inconsistency. | |||||||||
3. | Voice Call Minutes Add-On. . | |||||||||
3.1 | By Your purchase of the Postpaid Voice Call Minutes Add-On, You will be able to enjoy additional voice call minutes which is separate and distinct from the voice call minutes subscribed by You under the respective Postpaid Service Plans. | |||||||||
3.2 | The Postpaid Voice Call Minutes Add-On purchased by You may only be used for domestic off-net calls. For clarity, the Voice Call Minutes Add-On cannot be used for video calls, IDD, international roaming, voice mails or calls to special or premium numbers including 1-300, 1-700 and TM 100. | |||||||||
3.3 | The terms and conditions on voice calls as more particularly stated in the Postpaid Service Terms and Conditions, including any restriction imposed therein, shall apply herein. | |||||||||
3.4 | The types of Postpaid Voice Call Minutes Add-On are as more particularly stated below:
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4. | SST. The prices stated in Clause 3.4 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly. | |||||||||
5. | Billing Cycle.You may enjoy the Postpaid Voice Call Minutes Add-On during the respective Billing Cycle in which it is purchased.- | |||||||||
6. | Unused Voice Call Minutes. You may purchase as many Postpaid Voice Call Minutes Add-On as You wish however any balance unutilised Postpaid Voice Call Minutes purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. | |||||||||
7. | Cancellation & Termination.Once You have purchased the Postpaid Voice Call Minutes Add-On You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the balance voice call minutes, if any, and You shall not be entitled to any refund. | |||||||||
8. | Right to change.We reserve the right to change, modify and/or amend these Postpaid Voice Call Minutes Add-On Terms and Conditions at any time. A modification, change and/or amendment to these Postpaid Voice Call Minutes Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. | |||||||||
9. | Definitions & Interpretations. All words in capital in these Postpaid Voice Call Minutes Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
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Broadband
Last updated: 24th December 2020
1. | YES 4G Broadband Bundle Plans Terms and Conditions. The YES 4G Broadband Bundle Plans are subject to these YES 4G Broadband Bundle Plans Terms and Conditions. By Your subscription/use of any of the YES 4G Broadband Bundle Plans, You acknowledge that You understand these YES 4G Broadband Bundle Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them. |
2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these YES 4G Broadband Bundle Plans Terms and Conditions, these YES 4G Broadband Bundle Plans Terms and Conditions shall prevail to the extent of any such inconsistency. |
3. | The Postpaid Service Plans. 3.1 The YES 4G Broadband Bundle Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my/4g-broadband, as may be updated from time to time. 3.2 The YES 4G Broadband Bundle Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my/4g-broadband for specific details on the Contract Period. 3.3 You may upgrade or downgrade Your YES 4G Broadband Bundle Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that: 3.3.1 if You choose to upgrade Your YES 4G Broadband Bundle Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded YES 4G Broadband Bundle Plan/(s) subscribed by You; or 3.3.2 if You choose to downgrade Your YES 4G Broadband Bundle Plans, You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade. 3.4 You may subscribe to internet data in addition to the service offerings under each of the YES 4G Broadband Bundle Plans by purchasing the Broadband Data Add-On. Please refer to www.yes.my/4g-broadband on Broadband Data Add-On. 3.5 Different browsing speed may apply to each of the respective YES 4G Broadband Bundle Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet. |
4. | 4. Data Capacity Allocation 4.1 The Data Capacity Allocation enjoyed by You through Your subscription of any of the YES 4G Broadband Bundle Plans is exclusive for Your use in Malaysia which means You are not entitled to use the Data Capacity Allocation if You are outside Malaysia. 4.2 The Data Capacity Allocation will be refreshed on a monthly basis in accordance with Your relevant Billing Cycle. Any unutilized Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding month and there shall be no refund or liability on Us. In the event You have fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, You will still be able to use the internet data service but at a reduced internet data speed. |
5. | Charges 5.1 The applicable charges on the current YES 4G Broadband Bundle Plans available for subscription are published in our official website @ www.yes.my/4g-broadband and are exclusive of SST. Any such applicable SST will be added to the charges and be reflected in Your Bill. |
6. | Plan Advance Payment & Activation Fees 6.1 A Plan Advance Payment or Activation Fees (whichever that is applicable depending on the YES 4G Broadband Bundle Plans subscribed by You) may be payable prior to the subscription of the relevant YES 4G Broadband Bundle Plans. 6.2 If You are a non-Malaysian, a deposit sum of RM 200 will be collected by Us (“Foreigner Deposit”) for each of the YES 4G Broadband Bundle Plan subscribed by You, and will be refunded to You, free of interest, forty-five (45) days after the termination of the Service subject to any deduction of any outstanding sum which may be due to Us. |
7. | Additional/Removal of Service Plan. We reserve the right to add other types of YES 4G Broadband Bundle Plans to and/or remove any of the YES 4G Broadband Bundle Plans. |
8. | Right to change. We reserve the right to change, modify and/or amend these YES 4G Broadband Bundle Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. |
7. | Definitions. All capitalized terms and expressions in these YES 4G Broadband Bundle Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions: “Activation Fee” means a one-time fee which is non-refundable imposed on the Yes Subscriber upon subscription of any of the YES 4G Broadband Bundle Plans. “Foreigner Deposit” shall have the same meaning ascribed to in Clause 6.2 herein. “Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the YES 4G Broadband Bundle Plan, which is rebated to the Yes Subscribers based on the type of rate offerings under the related YES 4G Broadband Bundle Plan subscribed. “YES 4G Broadband Bundle Plans” means Our respective broadband service plans subscribed by our Yes Subscribers and those which are made available for subscription. SST" means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. “YES 4G Broadband Bundle Plans” means Our respective broadband service plans subscribed by our Yes Subscribers and those which are made available for subscription. |
Last updated: 26th Jan 2018
By completing and executing the Service Registration Form , whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement (“Agreement”) between Yourself and YTL COMMNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form. | ||||||||||||||||||||||||||||||||||||||||||||||||
1. Provision of the Service | ||||||||||||||||||||||||||||||||||||||||||||||||
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3. Fair Usage Policy | ||||||||||||||||||||||||||||||||||||||||||||||||
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto. | ||||||||||||||||||||||||||||||||||||||||||||||||
4. Charges | ||||||||||||||||||||||||||||||||||||||||||||||||
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5. Payments | ||||||||||||||||||||||||||||||||||||||||||||||||
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6. Yes User ID | ||||||||||||||||||||||||||||||||||||||||||||||||
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7. Your Responsibilities | ||||||||||||||||||||||||||||||||||||||||||||||||
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8. Service Barring, Suspension and Restoration | ||||||||||||||||||||||||||||||||||||||||||||||||
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9. Termination | ||||||||||||||||||||||||||||||||||||||||||||||||
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11. Rights of Redress | ||||||||||||||||||||||||||||||||||||||||||||||||
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) YesCare operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays). | ||||||||||||||||||||||||||||||||||||||||||||||||
12. Data Protection | ||||||||||||||||||||||||||||||||||||||||||||||||
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law. | ||||||||||||||||||||||||||||||||||||||||||||||||
13. Limitations On Liability | ||||||||||||||||||||||||||||||||||||||||||||||||
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15. Novation & Assignment | ||||||||||||||||||||||||||||||||||||||||||||||||
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16. Intellectual Property Rights | ||||||||||||||||||||||||||||||||||||||||||||||||
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18. Miscellaneous | ||||||||||||||||||||||||||||||||||||||||||||||||
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19. Definitions & Interpretations | ||||||||||||||||||||||||||||||||||||||||||||||||
Unless the context otherwise requires, these words mean as follows: | ||||||||||||||||||||||||||||||||||||||||||||||||
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Last updated: 6th September 2018
1. | The Unlimited FIZ 2 LTE Service Plans ("FIZ 2 Service Plans") area fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc). |
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. |
3. | DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein. a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form. |
4. | The FIZ 2 Service Plans. |
4.1 | 1Mbps plan is offered on the following terms: a. Commitment Fee of RM99 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM150 Activation Fee will be collected upon registration. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 1Mbps plan is being offered from 26 January 2018 until 13 April 2018. |
4.2 | 2Mbps plan is offered on the following terms: a. Commitment Fee of RM99 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 2Mbps plan is being offered from 14 April 2018 until further notice. |
5. | SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device. |
6. | Subscriber Equipment. The FIZ 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc. |
7. | Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the FIZ 2 Service Plans and Service, and take any other action(s) that We may deem fit. |
8. | Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the FIZ 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis. |
9. | Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. |
10. | No Service Migration. You shall not be able to migrate to the FIZ 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the FIZ 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us. |
11. | Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made. b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges. c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill: i. Credit card; ii. Direct debit; iii. Bank cash deposit machine (CDM); iv. Automated teller machine (ATM); or (a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us). (b) Cheque (c) Online transfer e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time. f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc. |
12. | All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly. |
13. | Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the FIZ 2 Service Plans with prior notice. |
14. | Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. |
15. | The Service provided under the FIZ 2 Service Plans is only for Internet data services and does not include voice calls and SMS. |
16. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 6th September 2018
1. | The Unlimited Yes Speedzy 2 Service Plans. The Unlimited Yes Speedzy 2 LTE Service Plans ("Yes Speedzy 2 Service Plans") is a fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc). |
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. |
3. | DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein. a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form. |
4. | The Yes Speedzy 2 Service Plans. |
4.1 | 1Mbps plan is offered on the following terms: a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM150 Activation Fee will be collected upon registration. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 1Mbps plan is being offered from 26 January 2018 until further notice. |
4.2 | 2Mbps plan is offered on the following terms: a. Commitment Fee of RM138 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 2Mbps plan is being offered from 14 April 2018 until further notice. |
5. | SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device. |
6. | Subscriber Equipment. The Yes Speedzy 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc. |
7. | Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes Speedzy 2 Service Plans and Service, and take any other action(s) that We may deem fit. |
8. | Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes Speedzy 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis. |
9. | Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. |
10. | No Service Migration. You shall not be able to migrate to the Yes Speedzy 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the Yes Speedzy 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us. |
11. | Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made. b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges. c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill: i. Credit card; ii. Direct debit; iii. Bank cash deposit machine (CDM); iv. Automated teller machine (ATM); or (a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us). (b) Cheque (c) Online transfer e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time. f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc. |
12. | All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly. |
13. | Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the Yes Speedzy 2 Service Plans with prior notice. |
14. | Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. |
15. | The Service provided under the Yes Speedzy 2 Service Plans is only for Internet data services and does not include voice calls and SMS. |
16. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 6th September 2018
1. | The Unlimited Yes 4G Home 2 LTE Service Plans ("Yes 4G Home 2 Service Plans") area fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc). |
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. |
3. | DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein. a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form. |
4. | The Yes 4G Home 2 Service Plans. |
4.1 | 1Mbps plan is offered on the following terms: a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM150 Activation Fee will be collected upon registration. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 1Mbps plan is being offered from 26 January 2018 until 13 April 2018. |
4.2 | 2Mbps plan is offered on the following terms: a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill. c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable. d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes. This 2Mbps plan is being offered from 14 April 2018 until further notice. |
5. | SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device. |
6. | Subscriber Equipment. The Yes 4G Home 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc. |
7. | Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes 4G Home 2 Service Plans and Service, and take any other action(s) that We may deem fit. |
8. | Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes 4G Home 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis. |
9. | Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. |
10. | No Service Migration. You shall not be able to migrate to the Yes 4G Home 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the Yes 4G Home 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us. |
11. | Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made. b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges. c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill: i. Credit card; ii. Direct debit; iii. Bank cash deposit machine (CDM); iv. Automated teller machine (ATM); or (a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us). (b) Cheque (c) Online transfer e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time. f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc. |
12. | All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly. |
13. | Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the Yes 4G Home 2 Service Plans with prior notice. |
14. | Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. |
15. | The Service provided under the Yes 4G Home 2 Service Plans is only for Internet data services and does not include voice calls and SMS. |
16. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Yes Online Store
Last updated: 25th April 2020
1. Applicable Terms and Conditions | ||||||
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2. Definitions | ||||||
2.1 These Online Purchase Terms & Conditions, unless inconsistent with the context or otherwise specified, the following definitions will apply:- |
“Account Validity Period” means the relevant account validity period in which You may access and use the YES Service as provided under the terms and conditions of the respective Service Plan. | |
“Billing Cycle” means the monthly cycle between billings as generated from Our billing system. | |
"you" refers to the customer that enters into and purchases the product in the website, and "your" shall be construed accordingly. | |
"Business Days" is defined as Monday to Friday excluding all Saturdays, Sundays, Malaysia Public Holidays (which may include certain gazetted State Holidays). | |
“On-Site Support Service” refers to the technical support in relation to the Products, Service Plans and/or YES Services made available by YTLC on the Website. | |
"Products" means the products and accessories (including those products with the "YES" brand name) made available by YTLC on the Website. | |
“Service Plan/(s)” means a set of services which may or may not include a device that is offered as a package to the Yes Subscriber upon certain specific terms in relation to the provision of YES Service and "Service Plans" shall mean two or more types of Service Plan. | |
”Website" means the website operated under the URL [ www.yes.my] s and any other sites or portals owned or operated by YTLC containing the Products for Your placement of orders in accordance with these Online Purchase Terms & Conditions. | |
“YES Services” means the services provided by Us to You over Our networks, including postpaid, prepaid and broadband services, which may include voice calls, SMS, Internet access and any value-added services in accordance with Your Service Plan. | |
"YTLC", "Our", "Us" and "We", refers to YTL Communications Sdn Bhd. "You" refers to the customer who offers to purchase the Product, including user of this Website, and "Your" shall be construed accordingly. |
3.1 | When You place an order to purchase Products and/or the On-Site Support Service on the Website it will be construed as an offer by You to purchase the Product(s) and/or On-Site Support Service from Us. Once payment is successful and accepted by the Website, it will constitute an acceptance by Us of Your offer and thereby resulting in a binding contract between You and Us for the purchase of the Product(s) and/or On-Site Support Service subject to these Online Purchase Terms & Conditions. |
3.2 | In the event the payment to purchase the:- 3.2.1 Products is successful, an order confirmation will appear on the screen. Your order will be processed and a consignment note number will be generated and forwarded to Your e-mail notifying You of the courier consignment note number to enable You to track delivery of the Products on the courier company's Website; and 3.2.2 On-Site Support Service is successful, an order confirmation will appear on the screen. |
3.3 | For clarity, please take note that if You are a new subscriber subscribing to our Service Plan through the purchase of the Product or as a result of the purchase of the Product, your Service Plan is changed or varied, then the Billing Cycle or Account Validity Period, whichever that is applicable, as a result of such purchase, change or variation of the Service Plan (and all accompanying obligations for payment associated therewith) will commence immediately upon notification by us that the online purchase by You is successful, notwithstanding the time taken for the purchased Product (if any) to be delivered and/or to arrive at its designated point of delivery or the date of it being received/accepted. |
4.1 | When you access the website, we may collect the following information:
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4.2 | Certain parts of the Website may require that You provide Your personal information. Personal information refers to all and any information relating to You (including, but not limited to Your name, contact number, email address and mailing address) obtained by us via Your access to or use of this Website. |
4.3 | You agree that We may use Your personal information for planning, research, design and marketing of services, rendering assistance to law enforcement, government or regulatory agencies, or complying with any applicable laws or any order of court. Please refer to Our Privacy Policy @ http://www.ytl.com/privacypolicy.asp to understand the processing of your personal information by Us. |
4.4 | Any information disclosed by You in the public areas of the Website (such as social networking links, comments columns and forums) becomes public information. We do not control information published in these public areas or in their associated links and You are advised to exercise caution when disclosing information in these areas. |
5.1 | Prices and any additional related charges (where applicable) are as published on the Website for the Product(s) and/or the On-Site Support Service on the date of Your order. |
5.2 | Sales tax and/or service tax (“SST”), and delivery charges, if any, will be added to Your order at current rates unless stated otherwise. |
5.3 | You agree that the details which You are providing in the order are true, accurate, current and complete and that the details of any credit or debit card used are correct and Your own. |
5.4 | Confirmation of Your payment will be displayed on screen followed by an e-mail once it has been authorized and accepted. If payment has been withheld by the banks/payment gateway for whatever reasons, even if the transaction was successful, we will have the discretion to defer the delivery or cancel the order, in which case You will be notified by email and telephone call from our customer care centre ("YESCare"). |
5.5 | We assume no liability if a payment is refused or declined by the bank and/or credit/debit card supplier for any reason whatsoever. |
5.6 | We will make every effort to ensure that all Products and/or the On-Site Support Service published on the Website are correctly priced. However, if as a result of any mistake or clerical error which causes the Product and/or On-Site Support Service being incorrectly priced, we will notify such inadvertent purchasers accordingly and we will NOT have an obligation to provide the Product(s) and/or the On-Site Support Service with incorrect price provided always that We may at Our sole and absolute discretion decide on the method to be adopted to resolve such matters accordingly. |
5.7 | We will make every effort to ensure that all products and/or services published on the website are correctly priced. However, if a mistake or typographical error results in a product or service being incorrectly priced, we will notify inadvertent purchasers accordingly and we will NOT have an obligation to provide the product(s) and/or the On-Site Support Service at such incorrect price. In such instances, reasonable discretion will be used to resolve such matters. |
5.8 | We accept no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined. |
6.1 | Subject to Clause 5.5. herein, Your order will be fulfilled within five (5) Business Days after successful clearance of Your payment for the purchase of the Products and/or On-Site Support Service unless otherwise specified or the Product(s) You ordered is temporarily unavailable, in which case You will be notified through email and/or telephone by our YESCare personnel. If You do not receive the Product within the stipulated period mentioned hereinbefore, You are advised to contact YESCare in accordance with Clause 6.4 herein. |
6.2 | Products ordered shall be delivered by our authorised courier agent to the address provided by You in the order. Please note that to minimize the likelihood of mistaken delivery and/or theft, You MUST be available to accept personal delivery and sign acknowledgement of the delivery for the order, which delivery shall be subject to production of the identification documents stated in clause 6.7 below. |
6.3 | If the Products, including the replacement Products mentioned in Clause 6.7, is not delivered on the first delivery attempt, our authorised courier agent will leave a note for You to make arrangements for a second delivery or to collect the purchased Products at such time and place as mentioned therein. |
6.4 | If You do not collect the Products from our authorised courier agent within five (5) days from the date of the delivery attempt ("The Collection Period"), the purchased Product(s) will be returned to our central storage facility and You can, in the succeeding 90-day period ("The Holding Period") make an appointment via email to YESCare and thereafter, collect the purchased Product(s) personally at our YES Store at Lot 10, G18 (Ground Floor), Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur. Any packages remaining uncollected at the expiry of the Holding Period will no longer be made available for delivery or collection. |
6.5 | A fee may be imposed on You if additional delivery is required, whether requested by You or otherwise, for any reason following an unsuccessful delivery attempt by YTLC. No changes to the delivery address and/or delivery dates shall be entertained once an order has been made by You on the Website. |
6.6 | You agree that there will be no refund for the purchase of the Product(s) and we shall not be held responsible in any way in the event that we are not able to deliver to You or You are unable to collect the Product(s) due to any of the following reasons:
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6.7 | Please take note that:-
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6.8 | We may ask for additional Personal Data, if reasonably necessary, for the purposes of verification of your identity or fraud prevention purposes. |
6.9 | Uncollected Products remaining with our duly authorised courier company after the 5-day Collection Period will be transferred to our central storage facility and You will thereafter be required to personally make arrangement with YTLC via email (YESCare) for Your order collection at YES Store at Lot 10, G18 (Ground Floor), Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpuror request for another delivery (delivery charges will apply) within the applicable Holding Period. Any Products that remains uncollected at the expiry of the Holding Period will be forfeited. |
7.1 | You understand that you are responsible for any content that you post or transmit on or through the website. |
7.2 | You agree not to cause, nor knowingly allow others to cause, any disruption, nuisance, annoyance, or inconvenience, whether to YTLC or any of its customers or users of the website by any means. |
7.3 | You agree to use the website in a manner consistent with all applicable laws and regulations. |
7.4 | You shall ensure that the content You post or transmit on or through the Website does not:-
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7.5 | You shall not use any robot, spider, or other automatic or manual device/item or process to monitor or copy our web pages or any portion of the content contained herein. |
7.6 | You shall not use any device/item, software or routine to interfere or attempt to interfere with the proper working of the Website, or to impose an unreasonable or disproportionately large load on the servers serving the Website. |
7.7 | YTLC shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via the Website. Without limiting the foregoing, YTLC shall have the right to remove any content that violates these Online Purchase Terms & Conditions or is otherwise objectionable. |
7.8 | Content posted or submitted to website:
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8.1 | This Website may contain hyperlinks to other Websites which are neither maintained nor controlled by YTLC, or may contain content posted on or via the Website by third parties. Therefore, YTLC shall not be responsible for any errors or omissions in any content in the Website, or the content, Products or services of any hyperlinked Website or any hyperlink contained in a hyperlinked web site, nor for the privacy and security practices employed by these other Website, and shall not be liable for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via the Website, or arising from access to those Websites. Use of the Website and any hyperlinks and access to such hyperlinked Websites are entirely at Your own risk. |
8.2 | You acknowledge that YTLC has no control over and excludes all liability for any material on the Internet which can be accessed by using the Website. Neither can we be deemed to have endorsed the content. |
9.1 | You agree that caching, hyperlinking to, and framing of the website or any of the contents are strictly prohibited. |
10.1 | Once the purchase contract is made upon the acceptance of the payment by the Website, the order is firm and there shall not be any cancellation of the order except as expressly provided in this Online Purchase Terms and Conditions |
10.2 | Notwithstanding the foregoing, we reserve the right to cancel any order of the Product(s) and/or On-Site Support Service, before or after the acceptance of the payment for the Product(s) under the following circumstances: -
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10.3 | In such case where the order has been cancelled by us we will notify You by email and You are entitled to a refund, if any. Such refund, if any, will be made to You by GIRO within thirty (30) days from the date of customer providing the full bank details. |
9.1 | The limited warranties applicable to the Product(s) is made available at https://www.yes.my/tnc |
12.1 | You agree to indemnify, defend and hold harmless YTLC, its directors, officers, employees, suppliers, licensors, agents, and any third party content providers, from and against any losses, damages, claims, costs, expenses, demands, and actions, due to or arising out of Your use of the Website, Your access or connection to the Website, Your violation of these Online Purchase Terms & Conditions, or Your violation of any rights of another. These obligations will survive any termination of Your relationship with YTLC or Your use of the Website. YTLC reserves the right to assume the defence and control of any matter subject to indemnification by You, in which event You will cooperate with YTLC in asserting any available defence. |
12.2 | YTLC shall not be liable in any way to You whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss, damage or liability incurred or sustained by You caused by or as a result of:
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13.1 | You expressly understand and agree that:
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14.1 | This Online Purchase Terms & Conditions, Terms of Use of Website and Privacy Policy and any document expressly referred to in them, represent the entire agreement between You and YTLC in relation to the purchase of YTLC's online Products and services and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. |
15.1 | In no event will YTLC and/or its associated companies be liable for any indirect, incidental, consequences, aggravated, exemplary on punitive damages including but not limited to economic losses, loss of goodwill on reputation or special indirect losses suffered by You or any party including third party even if YTLC has been advised of the possibility of such damages in advance, and all such damages are expressly disclaimed. |
15.2 | YTLC and its associated companies will not be held responsible for any delay or failure to comply with its obligations under this Online Purchase Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. |
15.3 | The maximum liability of YTLC for damages, if any, under this agreement shall not exceed the total amount paid by you for the product(s). |
16.1 | YTLC may change, suspend, or terminate all or any part of usage of the Website, the access or availability of the Product Website/link, at any time, with or without reason. You acknowledge that the operation of our Website may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and YTLC shall not be responsible to You or others for any such interruptions, errors or problems or an outright discontinuance of the Website or the specific Product link. |
16.2 | Cause for such termination shall include, but not be limited to:
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16.3 | YTLC shall not be liable to you or any third-party for any termination made in YTLC's sole discretion. |
17.1 | This Online Purchase Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the parties shall submit to the exclusive jurisdiction of the courts of Malaysia. |
17.2 | YTLC's failure to insist upon or enforce strict performance of any provision of these Online Purchase Terms & Conditions shall not be construed as a waiver of any provision or right. |
17.3 | If any part of these Online Purchase Terms & Conditions is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. |
17.4 | Any part of these Online Purchase Terms & Conditions that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other part of the these terms, which shall continue to be valid and enforceable to the fullest extent permitted by law. |
17.5 | These Online Purchase Terms & Conditions are for the benefit of YTLC and its directors, officers, employees, suppliers, licensors, agents, and any third party content providers to the website. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf. |
17.6 | All product(s)s offered on the website shall be subject to their respective terms and conditions as further stipulated in www.yes.my/tnc. |
17.7 | YTLC reserves the right at its absolute discretion to vary, delete or add any of these Online Purchase Terms & Conditions from time to time without prior notice. |
18.1 | In the event of any complaint You may contact YESCare at 018 333 0000 or via email at YesCare regarding Your complaint. For Your information, the YESCare operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays). |
YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of these Online Purchase Terms and Conditions, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to You. |
Last updated: 25 Apr 2020
1. | Your order will be delivered to your stated delivery address within five (5) business days of you after successful clearance of Your payment for the purchase of the Products. You must be personally present to receive the package. Third party acceptance, authorised by you or otherwise, will not be permitted. You may also view your order delivery status at https://shop.yes.my/shop/trackOrder.do. |
2. | Proof of identity via NRIC/Passport (which particulars must match those provided earlier during the registration/purchase process) will be required before our delivery personnel will release the delivery package to you. We will not be responsible for unauthorised use of your NRIC/Passport by third parties to intercept, steal or misappropriate deliveries intended for you. |
3. | You are obliged to verify the items delivered to you. We will not be responsible for items wrongly delivered and accepted by you and we reserve our right to claim for the recovery of such items (or their equivalent value). |
4. | In the event you are not at the delivery address provided by you to receive the package, our authorised courier agent will leave a note for you to make arrangements for redelivery or for You to collect the purchased product(s) at such time and place as mentioned therein. If you are not able to collect your order or receive the Product on the date of redelivery, you will be required to collect your order from the relevant branch office of our authorised courier service (details of which will be provided by our delivery personnel upon the occurrence of an uncollected delivery) within a period of five (5) days from the date thereof ("The Collection Period") subject to the YES Online Store Terms and Conditions on Online Purchase available @ https://www.yes.my/tnc/products-services-tnc. |
5. | If You do not collect the Products from our authorised courier agent within five (5) days from the date of the delivery attempt ("The Collection Period"), the purchased Product(s) will be returned to our central storage facility and You can, in the succeeding 90-day period ("The Holding Period") make an appointment via email to YESCare and thereafter, collect the purchased Product(s) personally at our YES Store at Lot 10, G18 (Ground Floor), Lot 10 Shopping Centre, 50 Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur. Any packages remaining uncollected at the expiry of the Holding Period will no longer be made available for delivery or collection. |
Roaming
Last updated: 6th September 2018
The following terms and conditions shall apply to our Prepaid Roaming Service and Postpaid Roaming Service (each hereinafter referred to as a "Roaming Service"). Please read the following terms carefully, as your access and continued use of our Roaming Service shall constitute your acknowledgment and acceptance of these terms.
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These Roaming Service Terms and Conditions supplement the Prepaid Service Terms & Conditions and the Postpaid Service Terms & Conditions available at www.yes.my/tnc.
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1. | Roaming Service is available in certain countries outside Malaysia as stated on our website at www.yes.my. |
2. | We reserve the right at our sole discretion to determine whether you are eligible for and/or will be offered the Roaming Service. |
3. | You shall be responsible to pay for all charges accumulated while roaming which will be debited from your Yes account, including all relevant charges based on our roaming rates stated on our website [http://www.yes.my/roaming], the roaming country's rates, Pay-As-You-Use rates and/or any other charges imposed by us from time to time. You shall also be responsible to bear and pay all surcharges, SST, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated by us from time to time, incurred in using the Roaming Service. |
4. | A deposit may be required for Roaming Service to certain countries. |
5. | We and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which you may sustain from or through the suspension/termination/interruption/loss of or inability to use the Roaming Service due to any cause whatsoever. |
6. | You shall be subject to all terms and conditions of these Roaming Service Terms and Conditions and such other terms and conditions as we deem fit as imposed from time to time including in respect of additional charges when using the Roaming Service. |
7. | For data services, your monthly access fees only cover domestic data usage and do not include data usage overseas. |
8. | We make no warranty or representation that your mobile device will be able to utilize the Roaming Service. Any inability to utilize Roaming Service shall not annul these Roaming Service Terms and Conditions or absolve, diminish or affect your liability to observe and perform your obligations herein. |
9. | We reserve the right, without being liable to you whatsoever, not to provide or continue to provide or to discontinue providing the Roaming Service at any time and without assigning any reason thereof. |
10. | You shall promptly report to us and in any case within 24 hours, any lost or stolen SIM Card. Until such report has been received by us, you shall be liable for all charges incurred under your Yes account. |
11. | You hereby affirmatively consent to and authorise YTL Communications Sdn Bhd to collect, use and/or disclose your personal data in accordance our Privacy Policy available at [www.yes.my/tnc/general-tnc#pp]. |
YesRoam Promotion
1. | This YesRoam Promotion ("this Promotion") is subject to our general Roaming Service Terms and Conditions as set out [above], and any other terms and conditions as may be stipulated by us from time to time. |
2. | YesRoam passes apply only to Yes' preferred roaming operators in the designated countries/destinations listed at www.yes.my. We reserve the right to revise and/or amend the list of the preferred roaming operators without prior notice.. The use of YesRoam Pass in such designated countries/destinations is subject to availability of the preferred roaming operator's network. We will not be liable to you or any other party for any unavailability, interruption, network quality or other network-related problems that are beyond our control. |
3. | You need to log onto Yes' preferred roaming operator in the designated countries/destinations in order to enjoy the YesRoam passes without incurring additional charges. Should you roam with a non-preferred roaming operator, our standard Pay-As-You-Use (PAYU) charges as stated on our website www.yes.my will apply. |
4. | The daily capped data charges are applicable on a per country/destination basis for the designated preferred roaming operators. |
5. | The capped data charges are applicable on a daily basis and will be reset automatically each day at 23:59:59 of visited capital city time zone. A new data roaming daily capped charge will apply thereafter until you switch off your data roaming and mobile data in your mobile device setting. |
6. | Any unused data allowance on YesRoam cannot be rolled over to the next day. |
7. | This Promotion is intended for personal and non-commercial purpose only, and is subject to the relevant roaming operator's Fair Usage Policy and our Fair Usage Policy set out in [www.yes.my/tnc/general-tnc#pp]. If we, in our sole discretion, determine that your data usage is in excess of the fair usage, we may, without any notification and liability to you, suspend, restrict and/or terminate your access to the Roaming Service. |
8. | We may amend these terms and conditions from time to time. Access, usage or continued usage of the YesRoam shall constitute your acceptance of these terms and conditions. |
CREDIT LIMIT
The Credit Limit of your Service Plan (if applicable) shall not apply to your Roaming Service charges. You are required to monitor your own talktime, SMS and data usage while you are abroad. You shall be solely responsible for all Roaming Service charges incurred under your account. |
Contests
Last updated: 25th August 2020
1. | The Contest. 1.1 The Hari Kebangsaan Contest ("Contest") is a contest organised by YTL Communications Sdn Bhd (“YTLC”). Participants (defined in Clause 2 herein) may participate in the Contest in accordance with the provisions stated in the Contest Mechanism in Clause 5 herein and shall be governed by these Hari Kebangsaan Contest Terms and Conditions (hereinafter referred to as the “Contest Terms”). 1.2 There shall be no fees or charges imposed on Participants’ participation in this Contest. |
2. | Eligibility. 2.1 Subject to Clause 2.2 herein, this Contest is open to all subscribers of YES 4G, aged 18 years and above as of the Commencement Date (as defined below) (“Participants”). 2.2 The following categories of persons may participate in the Contest but will not be entitled to win any Contest Prize:- 2.2.1 Employees of YTLC (including its affiliates and related companies), and their respective Immediate Family Members; and 2.2.2 Sponsors, advertising/promotional agencies, and other related agencies, dealers, retailers, suppliers of YTLC(including its affiliates and related companies), and their respective immediate Family Members For clarity, Immediate Family Members means any of the following persons: - spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin. |
3. | Contest Terms Acceptance. By the Participants’ participation in the Contest, he/she confirms to have read and understood, and agrees to be bound by, these Contest Terms. |
4. | Contest Period.This Contest commences on 26th August, 2020, 12.00 a.m. (“Commencement Date”) and ends on 30th August, 2020, 6 p.m. (“Contest Period”). |
5. | Contest Mechanism 5.1 The Contest Mechanism is as follows: 5.1.1 YTLC will post different stories (“Instagram Story”) and questions each day via Instagram @yes4g page (“Daily Story”). 5.1.2 A Participant is required to log-in to his/her Instagram Account. 5.1.3 Once the Participant is on the Instagram page, he/she shall search for Instagram @yes4g page and:- (a) read the Instagram Story; (b) answer all the questions posted under the Daily Story; (c) complete the slogan in the most creative manner; and (d) provide his/her contact details including full name as per NRIC or passport number, NRIC number or passport number and YES Mobile Number and submit via Instagram DM(direct messaging). 5.1.4 Each Participant may submit multiple entries daily however a Participant is entitled to win (1) Contest Prize only under each Daily Story. This means the same person may stand a chance to win on any two or more calendar days during the Contest Terms provided always that he/she satisfies the selection criteria in Clause 6 herein. |
6. | Winners Selection Process. 6.1 Ten (10) winners will be selected under each Daily Story during the Contest Period wherein the selection criteria is in accordance with Clause 6.2 herein (“Winners”). 6. 2 The Winners selection criteria are as follows: (a) Participants must have answered all the questions posted under the Daily Story correctly; and (b) complete the slogan in the most creative manner. |
7. | Contest Prizes 7.1 Each Winner will each receive a Free 10GB LTE Data with a validity of 30 days (“Contest Prize”). For clarity, the Free 10GB LTE Data will be automatically credited into the Eligible Subscriber’s Service account. At the expiry of the Free Data Validity Period, any remaining unutilized data from the Free 10GB LTE Data will be automatically forfeited and will not be carried forward to the succeeding calendar days. 7.2 The Free 10GB LTE Data will be automatically credited into the Eligible Subscribers Service account on the Winners Announcement Date. 7.3 The Winners shall not be entitled to redeem the Contest Prize in any other form or manner other than those prescribed in these Contest Terms. |
8. | Announcement of Winners 8.1 Subject to Clause 12 of these Contest Terms, announcement of Contest Winners will be on 4th September 2020 (“Winners Announcement Date”). 8.2 The announcement of Winners will be announced via Instagram or Facebook or such other mode or manner as decided by YTL at its sole and absolute discretion. |
9. | Exclusions. The Contest Prize is accepted entirely at the risk of the Winners. Any and all prize-related expenses, including tax liabilities (if any) in relation to this Contest, Contest Prize and/or use or enjoyment of the same, shall be the sole responsibility of the Winners. YTL shall not be held liable for (i) any delay in performing or partial/total failure to perform any of its obligations to the Winners under this Contest if such delay or failure is caused by circumstances beyond the reasonable control of YTL, its affiliates, authorized dealers/distributors, agents or suppliers, including without limitation delays, changes, disruptions, cancellations, diversions or substitutions howsoever caused including without limitation as a result of war, terrorist action or threatened terrorist action, strikes, hostilities, civil commotions, accidents, fire, flood or natural catastrophes or (ii) from any loss, damage to property, injury, or death resulting from or related to the Participants’ participation or inability to participate in this Contest, or the use, misuse or inability to use the Contest Prizes or any part thereof. |
10. | Unconditional Agreement. Acceptance of the Contest Prize constitutes the Winners unconditional agreement and permission to YTL and its agencies to use the Winners’ names, video footages, voices, photographs and/or likeness for purposes of advertising, editorial, promotional, marketing, trade and/or other purposes without further compensation and notice, unless prohibited by law. YTL reserves the right to such forms of publicity and publication. |
11. | Laws:This Contest shall in all respect be governed by the laws of Malaysia. By entering into this Contest, the Participants agree to submit to the jurisdiction of the courts in Malaysia. |
12. | Modifications:YTL reserves the right to add, delete, vary or amend the Contest Terms herein or change or modify any aspect of this Contest, in whole or in part at any time and from time to time, at its sole discretion without notice and without liability to the Participants or any other party. Without prejudice to the aforesaid, YTL reserves the right to cancel, terminate or suspend this Contest at any time before or during the Contest Period with due notice but without any liability or compensation whatsoever. In the event of such cancellation, termination or suspension of this Contest, YTL may at its sole and absolute discretion choose not to award the Contest Prizes or choose not to select any winner. |
13. | Disruption of Contest.Without prejudice to Clause 12 above, if for any reason whatsoever this Contest is not capable of running as planned or is disrupted for reasons due to and including without limitation network failure, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of YTL or any party responsible for the running of any aspect of this Contest which corrupts or affects the administration or proper conduct of this Contest, YTL reserves all rights in Clause 12 above and further reserves the right at its sole and absolute discretion to disqualify any individual or party who tampers or cheat with the processes of this Contest and/or its mechanics and YTL may take any action (including legal action) against such individual or party. YTL shall not accept any responsibility for entries not received for whatever reason. YTL shall not be responsible for technical errors in telecommunications networks, internet access or otherwise preventing entry to this Contest. |
14. | Disclosure Rights: By entering into this Contest, the Participants hereby grant to YTL express permission as well as a non-exclusive, royalty-free, worldwide license to publish, print, reproduce, disseminate or share their respective entry, likeness and identity (excluding any sensitive personal information as defined by the Personal Data Protection Act 2010) for editorial, advertising, promotional, marketing or other purposes, without further compensation, for an unlimited period of time, in any of YTL's publications, in any form or any media, whether for public consumption or otherwise, unless prohibited by law. |
15. | Disqualification and/or Rejection of Entries: YTL reserves the right to disqualify any or all the Participants or Winners at its sole and absolute discretion on grounds of non-compliance with any of the Contest Terms. For the avoidance of doubt, the foregoing is not meant to limit or curtail the rights of YTL, who may also reject an entry without assigning any reasons whatsoever. The Participants accept that YTL’s decision to disqualify and/or reject Participants or Winners shall be final and conclusive without any right to appeal. In the event of disqualification after the Contest Prize, YTL reserves the right to demand for the return of the Contest Prize or payment of its value from such ineligible or disqualified winners. |
16. | Judging Criteria and Judging Process: YTL reserves the sole and absolute discretion to determine the Winners. The judges' decision shall be final and conclusive and no appeals or disputes will be entertained. Subject to YTL's rights to replace any of the winners in accordance with these Contest Terms, the Winners’ names once announced shall be deemed as final and binding. |
17. | General Indemnification: Participants shall indemnify YTL against any and all demands, claims, costs, expenses, damages, liability or injury (whether physical in nature or against the reputation of any party) incurred by YTL, arising out of or relating to the Participants’ participation in this Contest and/or Participants’ acceptance, use or misuse of prizes, including but not limited to any of the Participants’ acts, omissions, statements, publications whatsoever as may be in breach of any law or legal rights, as the case may be. |
18. | Third Party's Rights and Indemnification. By participating in this Contest, the Participants warrant that all personal details, answers, responses and/or entries submitted under this Contest are true and accurate. Participants agree to indemnify and keep indemnified YTL against all claims, losses, damages and/or expenses whatsoever arising from any infringement or violation of any third party's rights in relation to the participation in this Contest. |
19. | Survivability of Terms:Any delay, waiver, non-enforcement, modification, amendment, withdrawal or substitution of any term or condition contained herein shall not affect the operation of the other terms or conditions so affected by such a waiver, non-enforcement, modification, amendment, withdrawal or substitution and which shall remain in full force and effect. |
20. | Personal Data: By participating in the Contest, each Participant agrees and consents to the processing of Personal Data by YTL and/or its service providers for the purpose of the Contest in accordance with these Contest Terms. For the avoidance of doubt, the word “Personal Data” and “processing” as used in this Clause 20 shall have the same meaning ascribed to in the Malaysian Personal Data Protection Act 2010. |
21. | Non-Compliance: Failure to comply with these Contest Terms shall result in disqualification of the relevant Participants and Winners. |
Archives
Last updated: 20 December 2019
1. | By Your purchase or use of the Postpaid Data Add-On and/or Konfem Turbo, You acknowledge and agree to be bound by these Postpaid Data Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. | ||||||||||||||||||||||||||||||||
2. | Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Service Plans Data Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency. | ||||||||||||||||||||||||||||||||
3. | Data Add-On. | ||||||||||||||||||||||||||||||||
3.1 | By Your purchase of the Postpaid Data Add-On, You will be able to enjoy additional data capacity which is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. | ||||||||||||||||||||||||||||||||
3.2 | The types of Postpaid Data Add-On are as more particularly stated below:
Table 1 Note : |
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3.3 | By Your purchase of the Konfem Turbo, You will be able to enjoy internet data with no speed control subject always that any mention on speed shall mean optimum speed which means the actual speed enjoyed by You may vary depending on various other factors including but not limited to technical and environmental factors. Please note that the Konfem Turbo does not add any additional data quota into the Postpaid Service Plans subscribed by You. For clarity and avoidance of doubt, the Konfem Turbo is only available to those Yes Subscribers having subscribed to the Konfem Turbo 49 and Konfem Turbo 79 Plans respectively. | ||||||||||||||||||||||||||||||||
3.4 | The types of Konfem Turbo are as more particularly stated below:
Table 2 |
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4. | SST. The prices stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly. | ||||||||||||||||||||||||||||||||
5. | Billing Cycle and Validity Period. You may enjoy the:- | ||||||||||||||||||||||||||||||||
5.1 | Postpaid Data Add-On during the respective Billing Cycle in which it is purchased; and | ||||||||||||||||||||||||||||||||
5.2 | Konfem Turbo during the respective Validity Period. | ||||||||||||||||||||||||||||||||
6. | Unused Data. You may purchase as many Postpaid Data Add-On as You wish however any balance unutilised Postpaid Data Add-On purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. For clarity and avoidance of doubt, the Postpaid Data Add-On does not apply to any of the Postpaid Service Plans with unlimited internet data. | ||||||||||||||||||||||||||||||||
7. | Cancellation & Termination. Once You have purchased the Postpaid Data Add-On and/or Konfem Turbo, You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the Postpaid Data Add-On and Konfem Turbo, if any, and You shall not be entitled to any refund. | ||||||||||||||||||||||||||||||||
8. | Right to change. We reserve the right to change, modify and/or amend these Postpaid Data Add-On Terms and Conditions at any time. A modification, change and/or amendment to these Postpaid Data Add-on Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. | ||||||||||||||||||||||||||||||||
9. | Definitions & Interpretations. All words in capital in these Postpaid Data Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
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Last updated: 27 June 2019
1. | Definitions & Interpretations: Capitalised words which are not defined herein shall have the same meaning as prescribed in the Yes Postpaid Service Terms and Conditions (available at https://www.yes.my/tnc/products-services-tnc). Unless the context otherwise requires, the following words shall have the meanings as prescribed: (a) “1Bestarinet Project” means the 1BestariNet (Phase 2) project undertaken by MOE in collaboration with YTLC for the purposes of inter alia implementing and conducting e-learning in all government schools in Malaysia; (b) “1Bestarinet Yes ID” means the unique user identity provided to teachers who are attached to government schools, and Authorised Officers, for the purpose of accessing Yes mobile data services under the 1BestariNet Project; (c) “Authorised Officer” means any officer of the MOE who has a 1Bestarinet Yes ID; (d) “Eligible Users” means the teachers in government schools with Yes 4G connectivity, and Authorised Officers, who are eligible for the Teachers Data Plan,; (e) “MOE” means the Ministry of Education of Malaysia; (e) “Rights” means the rights as defined in Clause 4 herein; (f) “Teachers Data Plan” means the plan as described herein; (g) “VLE” means the virtual learning platform provided by YTLC under the 1BestariNet Project; and (h) “YTLC” means YTL Communications Sdn. Bhd. and its affiliates. |
2. | Teachers Data Plan: The Teachers Data Plan is a plan provided to Eligible Users for teaching and learning purposes only. Each Eligible User will be allocated 2GB of data per month (“Data Allocation”), without charge to the Eligible User. |
3. | Duration of Plan: The Data Allocation will commence when the Teachers Data Plan has been provisioned to the Eligible User. The Data Allocation will be renewed every month, based on the Eligible User’s Billing Cycle, until 31 December 2019, unless otherwise determined by YTLC. |
4. | Right Granted: The Teachers Data Plan provides the Eligible Users with the rights to data services, and (if applicable) any on-net services as permitted by YTLC (collectively, the “Right”). The Teachers Data Plan does not include any right to off-net SMS or voice call services. |
5. | Unused Data: Each Data Allocation is valid for thirty (30) days from the date such allocation is credited by YTLC, save for the first credited Data Allocation, which is valid until the end of the relevant Billing Cycle applicable to the Eligible User, which may be less than thirty (30) days. Any unused Data Allocation in a given Billing Cycle will expire at the end of that Billing Cycle and cannot be carried forward to the next Billing Cycle, refunded, exchanged (for cash or other benefits) or transferred in any way. |
6. | Data Usage Deduction: Eligible Users shall access the Internet in accordance with these terms and conditions. Access to the VLE will not exhaust the Data Allocation. However, access to any Internet content embedded within the VLE (such as the YouTube video), or access outside of the VLE, shall be deducted to the extent of the tonnage consumed. Data usage will be deducted in the following order: (i) Data Capacity Allocation (ii) monthly data allocation under the Eligible User’s Yes Service Plan (if applicable); (ii) Add-ons (if applicable); and (iv) Eligible User’s Yes Credit (if applicable). |
7. | Termination/Expiry of Teachers Data Plan: Termination or expiry of the Eligible User’s 1Bestarinet Yes ID (eg. if such Eligible User is no longer attached to a government school) will automatically terminate the Eligible User’s Teachers Data Plan with immediate effect. The Teachers Data Plan may also be terminated at YTLC’s discretion. |
8. | Access to Yes Service: Data Allocation shall only be utilised through the device supplied by YTLC under the 1BestariNet Project and the 1Bestarinet Yes ID assigned to the Eligible User. |
9. | Right to change: YTLC shall have the right to change, modify and/or amend the terms of the Teachers Data Plan or any part thereof at any time, without any liability to the Eligible Users. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on the Yes website (www.yes.my) or the FrogAsia’s website (www.frogasia.com). YTLC may also notify the Eligible User by sending a notice electronically to the Eligible User’s last known email address registered with or provided to YTLC. |
10. | In the event of any inconsistencies between these terms and conditions and the Postpaid Service Terms and Conditions, the terms and conditions of this Teachers Data Plan shall prevail to the extent of such inconsistencies. |
Last Updated: 1 April 2015
1. | FIZ Service Plan. The Unlimited FIZ Service Plan ("FIZ Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc). |
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. |
3. | Definitions: All capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
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4. | Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s). |
5. | Yes Device. The FIZ Service Plan will entitle You to a Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at http://www.yes.my/tnc. |
6. | Intended Use Address. You are required to provide a "Billing Address" and a "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the FIZ Service Plan and Service, and take any other action(s) that We may deem fit. |
7. | Relocation. If You relocate, or transfer, You shall provide us (via Interaction Centre) with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the FIZ Service Plan except in exceptional cases to be determined at our sole discretion on a case by case basis. |
8. | Contract Period & Commitment Fee. Under this FIZ Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. |
9. | Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. |
10. | No Service Migration. You shall not be able to migrate to the FIZ Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the FIZ Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us. |
11. | Payment Upon Registration. The one-time Activation Fee and the Plan Advancement Payment will be required to be paid by You upon registration of the FIZ Service Plan. The Activation Fee is non-refundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You. |
12. | Payment. (a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made. (b) You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service suspension or termination, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges. (c) Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. (d) You may choose any of the following payment options for making payment on Your Bill: (i) Credit card; (ii) Direct debit; (iii) Bank cash deposit machine (CDM); (iv) Automated teller machine (ATM); or (v) cash payment (at Yes Stores/Kiosks only). Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time. (e) Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of subscription. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. You may, at any time, terminate the Auto Billing facility for Your account by de-activating it at www.yes.my/myselfcare and subject to such terms and conditions as may apply. Termination of the Auto Billing facility will take effect immediately upon Your successful de-activation of the facility. Alternatively, You may submit a written notice to any of Our Yes Stores/Kiosks (as listed at www.yes.my) for the termination of Auto Billing to Your account. In such instance termination of Auto Billing to Your account will take effect within seven (7) working days from the date of receipt of the said notice by Us. |
13. | Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable. |
14. | Unlimited Internet Access. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1 Mbps and upload speed of 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Premises and may be less than 1 Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies. |
15. | Data Quota: Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30 GB under the FIZ Service Plan with prior notice. |
16. | Restricted Activities: The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. |
17. | Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the FIZ Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN. |
18. | Amendments to the FIZ Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions. |
Last updated: 1 April 2015
1. | Yes Speedzy Service Plan. The Unlimited Yes Speedzy 1Mbps Service Plan ("Yes Speedzy Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Te111s and Conditions (available at www.yes.my/tnc). | ||||||||||||||
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. | ||||||||||||||
3. | Definitions. All capitalized words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
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4. | Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s). | ||||||||||||||
5. | Yes Device. As part of Your subscription to the Yes Speedzy Service Plan, You will be provided Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices, which can be found at www.yes.my/tnc. | ||||||||||||||
6. | Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) address or location and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without Your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes Speedzy Service Plan and Service, and take any other action(s) that We may deem fit. | ||||||||||||||
7. | Relocation. If You relocate, or transfer, You shall provide Us (via Interaction Centre) with prior written notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes Speedzy Service Plan except in exceptional cases to be determined at Our sole discretion on a case by case basis. | ||||||||||||||
8. | Contract Period & Commitment Fee.Under this Yes Speedzy Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. | ||||||||||||||
9. | Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. | ||||||||||||||
10. | No Service Migration. You shall not be able to migrate to the Yes Speedzy Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which You have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which You have subscribed or may subscribe to use or access the Yes Speedzy Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us. | ||||||||||||||
11. | Payment Upon Registration. The one time Activation Fee and if applicable, the Upfront Payment and/or Plan Advancement Payment will be required to be paid by You upon registration of the Yes Speedzy Service Plan. The Activation Fee is nonrefundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You. | ||||||||||||||
12. | Payments.
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13. | Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable. | ||||||||||||||
14. | Unlimited Internet Access. The Service is provided on an "as is" and "as available" basis. Under the Yes Speedzy Service Plan, You are entitled to unlimited Internet access at the download speed up to 1 Mbps and upload speed of up to 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Intended Use Address. Fair Usage Policy applies. | ||||||||||||||
15. | Data Quota. Notwithstanding anything herein, We reserve the right to implement a monthly download data volume cap of 30 GB under the Yes Speedzy Service Plan. | ||||||||||||||
16. | Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other online services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect Our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on Our network in Our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "autoresponders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in Our sole discretion, violates Our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. | ||||||||||||||
17. | Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the Yes Speedzy Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN. | ||||||||||||||
18. | Amendments to the Yes Speedzy Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions. |
Last updated: 1 April 2015
1. | Yes 4G Home Internet Service Plan. The Unlimited Yes 4G Home Internet 1Mbps Service Plan ("Yes 4G Home Internet Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc). | ||||||||||||||
2. | Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. | ||||||||||||||
3. | Definitions. All capitalized words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
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4. | Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s). | ||||||||||||||
5. | Yes Device. As part of Your subscription to the Yes 4G Home Internet Service Plan, You will be provided Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices, which can be found at www.yes.my/tnc. | ||||||||||||||
6. | Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) address or location and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without Your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes 4G Home Internet Service Plan and Service, and take any other action(s) that We may deem fit. | ||||||||||||||
7. | Relocation. If You relocate, or transfer, You shall provide Us (via Interaction Centre) with prior written notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes 4G Home Internet Service Plan except in exceptional cases to be determined at Our sole discretion on a case by case basis. | ||||||||||||||
8. | Contract Period & Commitment Fee. Under this Yes 4G Home Internet Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter. | ||||||||||||||
9. | Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. | ||||||||||||||
10. | No Service Migration. You shall not be able to migrate to the Yes 4G Home Internet Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which You have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which You have subscribed or may subscribe to use or access the Yes 4G Home Internet Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us. | ||||||||||||||
11. | Payment Upon Registration. The one time Activation Fee and if applicable, the Upfront Payment and/or Plan Advancement Payment will be required to be paid by You upon registration of the Yes 4G Home Internet Service Plan. The Activation Fee is nonrefundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You. | ||||||||||||||
12. | Payments.
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13. | Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable. | ||||||||||||||
14. | Unlimited Internet Access. The Service is provided on an "as is" and "as available" basis. Under the Yes 4G Home Internet Service Plan, You are entitled to unlimited Internet access at the download speed up to 1 Mbps and upload speed of up to 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Intended Use Address. Fair Usage Policy applies. | ||||||||||||||
15. | Data Quota. Notwithstanding anything herein, We reserve the right to implement a monthly download data volume cap of 30 GB under the Yes 4G Home Internet Service Plan. | ||||||||||||||
16. | Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other online services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect Our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on Our network in Our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "autoresponders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in Our sole discretion, violates Our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. | ||||||||||||||
17. | Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the Yes 4G Home Internet Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN. | ||||||||||||||
18. | Amendments to the Yes 4G Home Internet Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions. |
Last updated: 24 Feb 2015
The following terms and conditions are deemed to have been accepted by you, the subscriber, upon your purchase of the Valuepack and use of the Valuepack . | |
1. | Definitions & Interpretations. Capitalised word which is not defined herein shall have the same meaning as prescribed to it in the Prepaid Services Terms and Conditions. Unless the context otherwise requires, the following words shall have the meaning as prescribed: (a) "Rights" means the rights as defined in Clause 2 herein. (b) "Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd. (c )"You", "Your" means the subscriber of the Yes prepaid service. "Yes Prepaid Service" means the Service offered by Yes under its Prepaid Terms and Condtions. |
2. | Rights Granted. The Valuepack is a prepaid service package which may be purchased to top up an existing and valid Yes Prepaid Service account. Each Valuepack comprises a certain quantity of data capacity allocation which gives You the right to access and use the Internet. Certain Valuepack packages may also include free voice services and/or SMS (hereinafter the data, free voice services and free SMS shall collectively be referred to as "Rights"). The details of the Rights granted under the various Valuepack packages are stated in their respective Valuepack sheets or at our web site http://www.yes.my/prepaid#valuepack. Rights granted under Valuepack packages are subject to Yes Prepaid Service Terms and Conditions which can be viewed or downloaded at www.yes.my. Where the Valuepack packages do not grant You the right to voice services or SMS but You would like to access Yes voice services and SMS services, your Prepaid Service account must be uploaded with Usage Credits which may be purchased online at www.yes.my or from any of our Yes stores, which are listed at http://www.yes.my/store-locator. |
3. | Validity Period. The validity period of a Valuepack is 30 days from the date of purchase or until the Rights granted under the Valuepack package is completely utilised (whichever is earlier). |
4. | Unused Right. Unused or any balance of Rights in a Valuepack that exist upon the expiry of the said 30 day period will not be carried over beyond the 30 day period. Such unused Rights will be forfeited without refund. |
5. | Peak/Off-peak Data Capacity. If a Valuepack package comprises of peak hours and off-peak hours data capacity allocation (as set out in the relevant product details), the data capacity allocated for off-peak hours cannot be used during peak hours or be converted to peak hours and vice versa. Please go to www.yes.my to view the details of Our different types of Valuepack packages. |
6. | Rebates. Under the Valuepack You are not entitled to rebates as per the Rebate & Reward Scheme that is currently implemented. |
7. | Cancellation. Once You have purchased the Valuepack , You will immediately be able to enjoy the Rights under Your valid Yes Prepaid Service account. Any termination of Your Yes Prepaid Service account or cancellation of a Valuepack by You will result in the forfeiture of all the Rights in the Valuepack without any refund. |
8. | Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment. |
Last updated: 27 Sept 2013
The following terms and conditions and the Prepaid Service Terms and Conditions are deemed to have been accepted by you, the subscriber, upon your purchase of any of Our Starter Packs. | |||||||||||||||||||||||||||||
1. | Prepaid Service Terms and Conditions: The terms and conditions herein shall apply in addition to and not in substitution of the Prepaid Service Terms and Conditions with respect to any Yes Services provided under the Starter Pack. | ||||||||||||||||||||||||||||
2. | Definitions. Capitalised word and expression used herein which is not defined below shall bear the same meaning assigned to it in the Prepaid Service Terms and Conditions: | ||||||||||||||||||||||||||||
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3. | Activation of Starter Pack Service Plan. The Starter Packs are individual Prepaid Service Plan which comprises of a Yes ID and a MSISDN to be used under a Prepaid Service account bundled with the applicable Yes device. To be able to access to and use the Yes Services provided under Our Prepaid Service You are required to activate the Prepaid Service account provided in Your Starter Pack by performing a one-time registration upon purchase. | ||||||||||||||||||||||||||||
4. | Rights Granted. The Starter Pack grants You the right to Prepaid Services subject to the terms and conditions herein and the right to the Pre-loaded Services ("Rights"). The Pre-loaded Services are limited to data, on-net voice and on-net SMS only and the quantity of the Pre-loaded Services provided shall be in accordance with the Starter Pack type. Any other Yes Services in addition to the Pre-loaded Services namely off-net voice, off-net SMS, IMS and other value added services and any additional data will be subject to additional charges. In order to use such additional Yes Services, Your Prepaid Service account must be loaded with Usage Credits. All Yes Services provided under Your Prepaid Service account shall be subject to Our Prepaid Service Terms and Conditions. | ||||||||||||||||||||||||||||
5. | Validity Period. The Pre-loaded Services must be utilised within thirty (30) days from the date You activate the Starter Pack ("Validity Period"), failing which the Preloaded Services will expire after the Validity Period. If You finish utilising the Pre-loaded Services before the expiry of the Validity Period you may purchase any Reload or Valuepack to top up Your Prepaid Service account to enable You to continue using Yes Services. | ||||||||||||||||||||||||||||
6. | Rights in Valuepack. The rights provided in a Valuepack shall be subject to the Prepaid Services Terms and Conditions and the terms and conditions of the relevant Valuepack. Any rights in the Valuepack purchased for top up into Your Prepaid Service account will expire within thirty (30) days from the date of purchase and cannot be carried forward past the expiry date. | ||||||||||||||||||||||||||||
7. | Usage Credits. You may purchase Reloads at any time to reload into Your Prepaid Service account. The validity period of Your Usage Credits shall be as provided in the Prepaid Service Terms and Conditions unless otherwise stated in the relevant Reload terms and conditions. | ||||||||||||||||||||||||||||
8. | Termination. Your Prepaid Service account will be terminated if there is no Activity for a continuous period of 45 days (as stipulated in the Prepaid Terms and Conditions) and all Rights in the Starter Pack and/or Your Prepaid Service account shall cease upon the termination. | ||||||||||||||||||||||||||||
9. | Device Warranty. Each device provided under the Starter Pack shall be subject to the Yes Limited Warranty at http://www.yes.my/tnc. | ||||||||||||||||||||||||||||
10. | Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment. |
Last updated: 26 November 2013
The following terms and conditions are deemed to have been accepted by You upon Your purchase or use of the SuperBoosterTM | |
1. | Definitions & Interpretations Capitalised words used and which are not defined herein shall have the same meanings as prescribed to them in the Postpaid Service Terms and Conditions. Unless the context otherwise requires, the following words shall have the meaning as prescribed: (a) "Right" means the right to additional data usage capacity in a purchased SuperBooster as further set out in Clause 2 herein. (b) "Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd. (c)"You", "Your" means the purchaser of the Yes SuperBoosterTM package. "Yes Postpaid Service" means the Service offered by Yes under its Postpaid Service Terms and Conditions. |
2. | Right Granted. The SuperBoosterTM is a prepaid service for Data Add-ons which can be purchased separately and distinctly from Yes Postpaid Service Plans to top up the Data Capacity Allocation of an existing and valid Yes Postpaid Service account. Each SuperBoosterTM comprises a certain quantity of data capacity which will be added to Your existing Data Capacity Allocation upon purchase. SuperBoosterTM may be purchased unlimited times in the same Billing Cycle or in different Billing Cycles to add on to Your Data Capacity Allocation. The details of the data capacity granted under the various SuperBoosterTM packages are stated at our web site http://www.yes.my/super-postpaid-plans#superbooster. Use of the data granted under SuperBoosterTM packages are subject to Yes Postpaid Service Terms and Conditions which can be viewed or downloaded at www.yes.my/tnc. |
3. | Validity Period. The data provided in a SuperBoosterTM is valid for use only during the period of the Billing Cycle in which it is purchased ("Current Billing Cycle"). |
4. | Unused Data. Any unused or balance data in a SuperBoosterTM at the expiry of the Current Billing Cycle shall expire and shall not be carried forward to the following Billing Cycle. Such unused data will automatically extinguish without refund. |
5. | Cancellation. Once You have purchased the SuperBoosterTM, You will immediately be able to enjoy the Data Add-ons under Your valid Yes Postpaid Service account. Any termination of Your Yes Postpaid Service account or cancellation of a SuperBoosterTM by You will result in the forfeiture of the Right in the SuperBoosterTM without any refund. |
6. | Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment. |
Last updated: 14 Dec 2012
Introduction. Yes 4G Day Pass is a pass which allows customer to access broadband Internet on WiFi enabled devices at selected locations with Yes 4G WiFi connections. Broadband Internet is made accessible by the customer logging into Yes 4G WiFi via the unique individual 4G Day Pass user identity ("ID") and password which are embedded in the Yes 4G Day Pass. Yes 4G Day Pass may be purchased by new customers (customers who are currently not subscribing to any Yes 4G Services) on-line at www.yes.my or from any selected retail partners or merchants of YTL Communications Sdn Bhd ("YTLC"). Existing customers of Yes 4G Services will be able to use Yes 4G WiFi via their respective individual Yes 4G Services user identity and password and any data usage on the Internet shall be charged in accordance with the terms of their respective Yes 4G Services. The following terms and conditions are deemed to have been accepted by customer upon customer's subscription of the Yes 4G Day Pass and/or use of the Yes 4G Day Pass. | |
1. | Rights Granted. The rights granted under Yes 4G Day Pass comprise of the right to access broadband Internet via YTLC's 4G WiMAX network to surf and use services in the Internet subject to the allowable data usage capacity provided under the Yes 4G Day Pass purchased by customer. Voice calls, SMS, voice mail, Yes mail and Yes Life services are not included in Yes 4G Day Pass |
2. | Validity Period. The data usage capacity allocated in the Yes 4G Day Pass will be valid for only 24 hours from the time the customer first activates the Yes 4G Day Pass. The price of the Yes Day Pass and data usage capacity will be stipulated on the physical pass. In the case of online purchase, the same will be stated online at the point of customer's purchase. The validity of Yes 4G Day Pass cannot be extended or reactivated upon the expiry of its validity period |
3. | Unused Rights. Unused rights or any balance data usage capacity in a Yes 4G Day Pass will expire with the expiry of the validity period of the pass. There shall be no refund for any unused or remaining data usage capacity in a Yes 4G Day Pass which has been sold to customer. |
4. | ID and Password. The ID and password provided under a Yes 4G Day Pass cannot be changed or reset. Yes 4G Day Pass does not allow concurrent users to log in with the same ID at any one time as each ID allows only single user log in at any one time. |
5. | Refund. No refund or replacement pass will be provided when the purchased Yes 4G Day Pass is lost, destroyed, stolen or damaged. |
6. | Other binding terms. Use of Yes 4G Day Pass is subject to the terms of the Acceptable Use Policy, Fair Usage Policy, Privacy Policy and Terms of Use of Website as found in http://www.yes.my/tnc. |