Terms and Conditions.

Unless specifically indicated otherwise, the following provisions shall govern all use (and users) of the Yes 4G service together with those products and services offered in relation thereto, or under the Yes™ brand. Nothing in the following terms are meant to depart, deviate or diminish the effect of any applicable laws or regulations having the force of law, which shall apply in addition to the obligations imposed herein.


 
 

Terms & Conditions Categories


 

Products/Services

Provisions governing the use, subscription and/or purchase of select Yes products and services.

Prepaid

Last updated: 29 July 2019

By completing and executing the Service Registration Form, whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement ("Agreement") between Yourself and YTL COMMUNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form.
 
1. Provision of the Service
a) Approval
The provision of the Service shall be at Our sole discretion and is provided to You subject to the terms and conditions herein together with any other terms relevant to the Service Plan as selected by You in the Service Registration Form (details of Service Plans are available at www.yes.my).
b) Acceptable Use Policy
You will at all times use the Service in accordance with Our Acceptable Use Policy (available at www.yes.my/tnc) and You will ensure that any person You allow to use the Service complies with Our Acceptable Use Policy.
c) Privacy Policy and Data Protection
You expressly agree to and accept the terms of the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp
d) Data Security
We have no obligation to ensure, and make no representation or warranty concerning the security of Your data transmitted through the use of the Service.
e) Scope of Service
The Service is made accessible from Our WiMAX network and/or LTE network within such locations or areas as may receive coverage from such of Our networks. Services provided from Our LTE network are for voice, SMS and data and accessible only via Our SIM Card whereas services provided from Our WiMAX network is solely for data services and accessible only via the Yes User ID provided to You. The SIM Card Pack which You purchased for registration of the Service includes a SIM Card and upon Your registration of the Service a unique Yes User ID will be created for You.
The scope of Service provided to You shall be in accordance with the Service Plan selected by You at the time of Your registration.
f) Network Coverage Information
For network coverage information, please log on to www.yes.my/support/coverage or contact our Yes Care Center at 018-333 0000. The service coverage map provided at the website is only an indicator of the availability of the Service. The actual Service availability in the various locations within a coverage area may differ due to various reasons, including nature of radio-waves, there may be blind spots within the coverage area while some areas may have low signal levels due to factors such as surrounding terrains, obstacle from high-rise buildings, distance from the base station and the placement of the Device or Subscriber Equipment inside a building.
g) Additional Terms and Conditions
If the Service is provided to You as part of a promotion or bundled plan, the terms and conditions (“Promo T&Cs”) under the relevant promotion and/or bundled plan shall apply in addition to the terms and conditions in this Agreement.
h) Disclaimer
The Service is provided on an "as is" and "as available" basis. Service speeds, if stated, are optimum speeds which reflect the capability of Our networks in an ideal situation only. The actual speed attainable for data service may vary depending on many factors including but is not limited to technical and environment.
We shall not be liable for and make no express or implied representations or warranties of any kind in relation to the Service including but not limited to:
(i) availability, accessibility, timeliness or uninterrupted use of the Service;
(ii) sequence, accuracy, completeness, timeliness or the security of any data or information transmitted using the Service or provided to You as part of the Service; and
(iii) the data speed or congestion of the data service for any reason whatsoever.
i) IP Address
Unless otherwise expressly stated in Your Service Plan, provision of Internet access under the Service shall be based on private IP address. Nothing herein obligates Us to provide a specific public IP address (static or dynamic) under the Service. Any provision of public IP address shall be considered on a case to case basis upon application by the relevant Yes Subscriber and if it is approved by Us will be subject to additional charges.
j) SIM Card
i. The SIM Card provided in Your SIM Card Pack is prefixed with a Mobile Number. Ownership of both the SIM Card and the Mobile Number shall remain with Us and shall not at any time pass, be transferred or assigned to You. Upon activation of Your SIM Card, You are granted the right to use the SIM Card and the Mobile Number to access the Service for personal use only.
ii. The SIM Card has to be inserted into a compatible Subscriber Equipment or Device in order to access the Service.
iii. The services and/or features to be provided under the SIM Card will depend on the type of the Subscriber’s Equipment or Device used.
iv. You must not use the SIM Card and/or the Mobile Number to make bulk voice calls and/or send bulk SMS for commercial purposes or for generating profit or otherwise used for operations as a service provider to others. Contravention of this prohibition shall entitle Us to terminate the Service to You and cancel or withdraw the Mobile Number.
v. You must not change or transfer the SIM Card to any other person without obtaining Our prior written approval.
vi. You shall bear full responsibility for the usage of the SIM Card and charges incurred from any usage through the SIM Card including the use by any other person whether authorized by You or not.
vii. You shall use all precautions to prevent the loss, theft, cloning and/or unauthorised use of the SIM Card. In the event of loss, theft, cloning and/or unauthorised use of the SIM Card, You shall immediately notify Us. Replacement of a SIM Card is subject to such payments as may be prescribed by Us.
viii. If Your SIM Card is defective within 7 days from the date of activation and such defect is proven to Our satisfaction to have arisen from the manufacturer’s fault, We will replace the defective SIM Card at no cost to You.
ix. We may reallocate, withdraw or change the Mobile Number as required by the applicable law or instructions from the relevant authorities.
k) Prepaid Roaming Service
Prepaid Roaming Service is a value added service provided automatically together with Your Service Plan upon activation of Your SIM Card. Prepaid Roaming Service shall be charged in accordance with Our Prepaid Roaming Service rates as set out in www.yes.my/roaming . Our Prepaid Roaming Service provided under the Service is currently applicable for data services only and does not include Voice and/or SMS. If and when Voice and SMS is made available under the Prepaid Roaming Service by Us for all Yes Subscribers, You may use such services subject to Our Roaming rates.
 
2. Prepaid Account
a) You are required to register the Service before the expiry date stated on Your SIM Card Pack, failing which the SIM Card Pack shall become invalid. Your SIM Card will be activated simultaneously with Your successful registration of the Service.
b) Upon Your successful registration of the Service, You will be able to use the Service during the Account Validity Period provided under the terms and conditions of the Service Plan to access and use the Service subject to the available Yes Credits and/or data provided under Your Service Plan. Upon expiry of the Account Validity Period, You will be inactive and cannot make, send or receive calls or SMS; and data services will be limited to Internet access at white listed webpages only to enable purchase of Yes Reload and/or Data Add-On. You will be required to top up Your Service account with a Yes Reload and/or Data Add-On within the Grace Period in order to reactivate Your Service. A new Account Validity Period will apply effective from the successful Yes Reload and/or Data Add-On top up date.
c) Similarly, at the expiry of the new Account Validity Period, Your Service account will be inactive unless You top up with another Yes Reload and/or Data Add-On within the relevant Grace Period. You may, at any time before the expiry of any Account Validity Period perform a Yes Reload top up and/or purchase a Data Add-On. If you have two or more overlapping Account Validity Periods, the later expiry date of the Account Validity Periods shall apply.
d) Your Yes Credits and Data Add-Ons can only be used during the Account Validity Period. Any unused Yes Credits from the previous Account Validity Periods shall be transferred to the subsequent Account Validity Period.
e) If You fail to top up your Service account with a Yes Reload/Data Add-On before the expiry of any Grace Period, your Service account will be terminated at the expiry of the Grace Period and any balance of Yes Credits and data in Your account will be forfeited. In such circumstances, your Mobile Number will be withdrawn with immediate effect.
f) We shall not be liable to reimburse you for any forfeited Yes Credits or for any damages, cost, loss or expenses suffered as a result of termination or expiry of your Service account.
 
3. Fair Usage Policy
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto.
 
4. Yes Credits
a) In order to access and use the Service Your account must have sufficient Yes Credits. We will deduct from Your account an amount equal to the value accessed by you at our standard rates or the rates stipulated in the Service Plan selected by You and/or the rates as may be imposed at our absolute discretion.
  If the Yes Credits in Your Service account is or becomes insufficient to cover or use a particular feature or service, We will not provide the Service to You and will terminate any session, feature or service in progress except to access Our self-care portal at https://selfcare.yes.my/myselfcare/. Your Yes Credit can be used during the relevant Account Validity Period of the SIM Card Pack or Yes Reload in which the Yes Credit was loaded or any subsequent Account Validity Periods provided Your Service account has not been terminated.
b) Any unused Yes Credit will be forfeited when Your Service is terminated for whatever reason.
 
5. Fees & Surcharges
Unless expressly waived by Us, You agree to pay Us the following Fees:
a) Any relevant charges that may be payable by You in accordance with Your Service Plan
b) An administrative fee to retrieve and transfer, on Your request, the User Data to You;
c) any relevant taxes and duties payable on the Service including without limitation service tax or goods and services tax;
d) stamp duty payable on this Agreement;
e) a re-connection fee if Your account is suspended pursuant to Clause 8(a); and
f) any other fee or surcharges that may be imposed from time to time by Us.
 
6. Yes Rebates
a) We may, at Our absolute discretion and from time to time, provide You with Yes Rebates pursuant to any ad-hoc campaigns which may be conducted by Us from time to time.
b) The Yes Rebates may be used for any services under the Service.
c) Yes Rebates provided to You do not have an expiry date and cannot be utilised upon the termination of Your account, are personal to You and may not be transferred to any other person or converted into cash.
 
7. Yes User ID
a) Your username and password (if applicable to Your Service Plan) identifies You within Our WiMAX network and it is Your duty to keep Your password safe and not share it with any third parties.
b) Regardless of the identity of the party concerned, any use of the Service utilizing Your username and/or password will be charged to You and You will be held liable for all charges incurred. In such instance, our records identifying the username and/or password used to access the Service shall be deemed to be conclusive and irrefutable.
c) You may change Your password by accessing Our portal at www.yes.my. Pending the effective updating of Our databases You may continue to use the Service using Your previous password.
 
8. Service Barring, Suspension and Restoration
a) Service Barring and Suspension: We may bar or suspend Your account for such duration as We deem fit if :
(i) You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
(ii) We are instructed by any federal or statutory agency or regulatory body;
(iii) You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998;
(iv) We suspect any misuses, fraudulent or illegal practices of Your account; or
(v) You contravene Our Acceptable Use Policy.
During the barring period You will not be able to make any calls, send SMS, or access the Internet but may receive calls and SMS, and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive calls or SMS.
b) Service Restoration: Restoring the Service to Your barred or suspended account requires You to have first remedied to our satisfaction the ground entitling Us to bar. Where an account has been suspended, in addition to the foregoing requirements payment of a prescribed fee may be required for re-connection.
 
9. Termination
a) You may terminate Your account with Us at any time by notifying Us via telephone, mail, or e-mail (receipt of which must be confirmed by email reply from Us). A porting out of Your Mobile Number from Us is deemed to be termination of Your account by You.
b) Your account will be terminated by Us if Your account remains inactive for the duration of the Grace Period (ie. You have not performed any Yes Reload top up and/or purchased any Data Add-On during the relevant Grace Period, notwithstanding that there may still be some balance of unused Yes Credits in Your account).
c) We may terminate Your account if either
(1) You:
   (i) have acted fraudulently or misleadingly
   (ii) do not adhere to Our Acceptable Use Policy;
   (iii) fail and/or neglect to pay Us amounts owed;
   (iv) are adjudicated bankrupt;
   (v) are in breach of any of the terms of this Agreement;
   (vi) use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law, or
   (vii) are subject to blacklisting by any other service provider with whom We have bilateral and/or contractual obligations.
(2) We are instructed or directed by MCMC to do so;
(3) It is in the public interest or
(4) due to the existence of a declared public emergency.
d) A notice of termination will be electronically transmitted to such mobile number or email address furnished by You in the Service Registration Form or as updated by You from time to time.
e) The effective date of the termination will be as specified in the notice to You or from You to Us (as the case may be).
f) Upon termination, Your account will be closed on the date specified in the termination notice and You will no longer be able to use the Service.
 
10. Effect of termination
Upon the termination of Your account
a) Any unused Yes Credits and/or Data Add-Ons in Your account will be forfeited;
b) There shall NOT BE ANY REFUND by Us to You of any unused Yes Credits and/or Data Add-Ons;
c) Your access to the Service shall cease and any User Data held by Us unless deleted, may be returned to You upon payment of the applicable Fees and if technically feasible;
d) All unused Yes Rebates shall immediately expire;
e) The Mobile Number shall revert to Us; and
f) We shall not be liable to reimburse you for any damages, costs, loss or expenses suffered as a result of the termination of Your account or Service.
 
11. Rights of Redress
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) YesCare operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays).
 
12. Data Protection
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law.
 
13. Limitations On Liability
a) We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
(i) Your use or inability to use the Service;
(ii) any malfunction or unauthorised use of the Service for whatever reasons; and
(iii)any act, omission, error, default or delay by Us, our officers, employees or agents in relation to the Service; (collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
b) Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof.
c) If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorised by or claiming through You, our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Malaysia Five Hundred (RM500) only.
 
14. Variation of the Terms
a) We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend the terms of this Agreement or any part thereof without prior notice to You.
b) Your continued use of the Service shall constitute Your acceptance of the amendments upon which the variation, addition or amendment shall be effective and binding on the parties.
c) Any External T&C may be varied by Us from time to time without notice to You.
 
15. Novation & Assignment
a) We may assign and/or novate this Agreement to any third party which We deemed appropriate, which shall be effective upon an email or other electronic notice to You.
b) This Agreement is personal to You, and cannot be assigned by You without Our prior approval in writing.
 
16. Intellectual Property Rights
a) License
Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use the Service on Your Subscriber Equipment/Device for Your personal use only together with any other applications that may be explicitly provided by Us.
b) No Granting of Rights to Third Parties
You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.
c) No Modifications
You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof except to the extent permitted by law.
d) Third Parties
The Service may be incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Service falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.
e) Exclusive Ownership
Any content provided by the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You, or by a third party via Your account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs. Any and all IPRs in the Service, the Yes online material, the Yes logo and the Yes promotional materials are and shall remain Our exclusive property and/or Our licensors. Nothing in this Agreement intends to transfer or vest any such IPRs in or to You. You are only entitled to the limited use of the IPRs granted to You in this Agreement. You will not take any action to jeopardise, limit or interfere with Our IPRs. Any unauthorised use of Our IPRs is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws. All title and IPRs in and to any third party content that may be accessed through the use of the Service, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties.
f) Indemnification
You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.
 
17. Customer Access Equipment
a) You shall maintain and operate suitable and fully compatible terminal equipment and communication devices including mobile phone (collectively referred to as “Subscriber Equipment”) required to access the Service. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE USE OF SUCH SUBSCRIBER EQUIPMENT. It is Your responsibility to ensure that Your Subscriber Equipment intended for use with Our Service is compatible with Our networks. We shall not be liable to You in anyway whatsoever if your Subscriber Equipment is not compatible for use with our networks.
b) Any Device provided by Us to You under Your Service Plan or purchased separately by You from Us will be warranted in accordance with the terms and conditions set out in Our Limited Warranty For Products and Services available at www.yes.my/tnc . Please read our warranty terms and conditions make available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller.
 
18. Mobile Number Portability
If and when porting is available on Our networks the following terms shall apply:
(a) Any mobile number requested for porting ("Porting Number") by You must be:
  (i) in the range of mobile numbers as approved by MCMC from time to time; and
  (ii) an active mobile number and not suspended, terminated or blacklisted and/or barred by any other service provider;
(b) You are responsible and liable to settle all outstanding bills with the originating service provider of the Porting Number;
(c) Upon successful porting of the Porting Number, Your services associated with the originating service provider of the Porting Number will be terminated;
(d) Service provided to You for any Porting Number into Our networks shall be subject to Our terms and conditions for new registration;
(e) A porting out of Your mobile number from Us is deemed to be termination of Your account by You and You will be subject to whatever termination consequences as may be provided in Your Service contract; and
(f) You will be subject to a non-refundable porting fee for the porting service provided to You.
 
19. Miscellaneous
a) Incorporation by Reference
All External T&C referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.
b) Governing Law
This Agreement is governed by the laws of the Malaysia.
c) Stamp Duty
The stamp duty payable in respect of this Agreement shall be borne and paid by You.
d) Severability
If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
e) Links to Third Party Sites
Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
f) Conclusive Evidence
A certificate signed by Our authorised personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
g) Under 18
You must be age 18 years or above to register for Our Service. If You are under 18, You should ensure that You obtain the consent of Your parents or legal guardian before registering with and submitting Your details to Our website. Your parent or legal guardian are entitled to withdraw Your consent for the use of Your personal information, view a copy of any personal information We are holding about You, and delete or amend or correct Your details by following the procedures outlined in paragraphs 5 and 6 of Our YTL Group Privacy Policy. They will need Your login and/or security number to do this.
h) Deemed Acceptance
You are deemed to have accepted the terms herein by either:-
(i) signing the Service Registration form;
(ii) registering the Service with Us or Our authorized dealer/distributor;
(iii) attaching Your electronic signature at the designated place;
(iv) marking the check box that indicates Your agreement to the terms and conditions; or
(v) using the Service
 
20. Definitions & Interpretations
Unless the context otherwise requires, these words mean as follows:
a) "Account Validity Period" means the relevant Account Validity Period in which You may access and use the Service as provided under the terms and conditions of the respective Service Plan and/or Yes Reload.
b) "Data Add-On" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of unused data offered for sale by Us which You may purchase to top up Your data services in Your Service account.
c) "Device" means any electronic or communications device including Our Yes device and third party device provided by Us in connection with Your Service Plan or purchased by You from Us to access to the Service.
d) "External T&C" means those current and future documents referred to in Clauses 1(b), 1(c), 1(l), 3, 11, 12 and 17 (b) herein.
e) "Fees" means those fees referred to in Clause 5.
f) "Grace Period" means the period of 50 days from the expiry of the relevant Account Validity Period or such other period as may be stipulated by Us.
g) "IPR" means intellectual property rights.
h) "MCMC" means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.
i) "Mobile Number" means a unique Mobile Station International Subscriber Directory Number (MSISDN) provided to You under Your Service Plan.
j) "Yes Rebates" includes rewards and bonuses or whatever name given for the provision by Us of Yes Credits for which no payment is required from You.
k) "Yes Reload" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of Yes Credits offered for sale by Us which You may purchase to top up Your Service account.
l) "Prepaid Roaming Service" means the services which enable Yes subscriber to automatically access third party networks of other countries with whom we have arrangement for roaming facilities to make and receive voice, send and receive SMS and/or for data services subject to the terms and conditions herein.
m) "Service" means the prepaid mobile services provided by Us to You over Our networks for voice calls, SMS, data services, Internet access and/or any value added services in areas where We have coverage.
n) "SIM Card" means either a card or plug-in module with a microchip which contains a unique mobile number and all necessary information of the relevant Yes Subscriber.
o) "SMS" means short messaging service;
p) "Sim Card Pack" means the Service starter kit comprising of a SIM Card and a fixed preloaded Yes Credits purchased by You for the registration of the Service.
q) "Yes Credits" means a virtual and intangible representation of money or money’s worth as a mechanism for the digital/electronic management of purchased credits and payment for the Service.
r) "Yes Subscriber" means an individual, company or other legal entity who has registered to subscribe for a Service Plan pursuant to this Agreement.
s) "User Data" means data that You created using Our email and/or the network address book solutions/services.
t) "Us","We" or "Our" means YTL Communications Sdn. Bhd.
u) "Yes User ID" means the unique username and password of the Yes Subscriber which identifies the Yes Subscriber in Our WiMAX network.
v) "You","Your" means the registered Yes Subscriber for the Service.
w) "Service Plan" means a set of services which may or may not include a Device that is offered as a package to Yes Subscriber upon certain specific terms in relation to the provision of Service.

Last updated: 1st June 2018

1. The Yes 4G LTE Prepaid Plan is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”) upon Your purchase and activation of the Yes 4G LTE Prepaid Starter Pack.
2. ubject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the subscribed Yes 4G LTE Prepaid Plan.
3. Definitions.
All capitalized words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions.
The following capitalized words or phrases shall have the meanings:
"4G LTE Data"means data service provided via Our SIM Card.
"GST" means goods and services tax or similar value added tax imposed on the sale of goods or the provision of services under the Goods and Services Tax 2014.
"Off-Net" means the provisioning of services beyond Yes' networks where access to a third party service provider's network will be required in order to provide the services.
"On-Net" means the provisioning of services within Yes' networks and access to a third party service provider's network will not be required in order to provide the services.
"Free Basic Internet" means the Internet access service provided free as part of the Yes 4G LTE Prepaid Plan at throttled speed of 128 kbps on best effort basis.
4. The Yes 4G LTE Prepaid Plan
  The Yes 4G LTE Prepaid Starter Pack is priced at RM10 and consist of a SIM Card which is preloaded with the following:
a) a Mobile Number;
b) RM5.00 Yes Credits;
c) 1GB 4G LTE Data (previously 500MB before 1st June 2018)
d) 7 days Account Validity Period
5. Activation of Yes 4G LTE Prepaid Plan
 
5.1 To activate the Yes 4G LTE Prepaid Plan, You are required to perform a one-time registration before the expiry date stated in Your Yes 4G LTE Prepaid Starter Pack. Upon activation of the Yes 4G LTE Prepaid Plan, the Account Validity Period of 7 days shall commence. You may commence the usage of the preloaded Yes Credits and 4G LTE Data upon Service activation. The preloaded 1GB 4G LTE Data may only be used during the said Account Validity Period. Any unused balance of the preloaded 4G LTE Data shall be forfeited upon expiry of the said Account Validity Period. Any balance of the preloaded Yes Credits from Your Starter Pack or any Yes Reload will be carried forward to the next Account Validity Periods so long as Your Service account is not terminated.
5.2 In addition to the preloaded Yes Credits and 4G LTE Data in Your Yes 4G LTE Prepaid Starter Pack, You will also be provided with the following:
a) Free Basic Internet, up to a maximum of 500MB usage only per calendar month. You will only be able to access this Free Basic Internet upon the depletion of Your preloaded 1GB 4G LTE Data or Data Add-on; and
b) free unlimited On-Net services of voice call minutes and SMS.
The Free Basic Internet of 500MB will be refreshed on every 1st day of the calendar month and may be used only during Account Validity Periods of the relevant month. Any unused balance of the Free Basic Internet provided in a particular month shall not be carried forward to subsequent month or months.
The rates of Off-Net services for voice calls and SMS are RM0.09 per minute and RM0.09 per SMS respectively.
   
6. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 27th September 2019

1. The Yes 4G LTE Airport SIM Prepaid Plan (“Airport Prepaid Plan”) is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”). It is available only to foreign workers with valid work permit in Malaysia and who are above 18 years of age (at the time of registration with Atmosphere Mobile Sdn. Bhd. at KLIA and/or KLIA2).
2. Except for the variations expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions shall remain and be applicable to the Airport Prepaid Plan. For clarity, the following terms and conditions are also applicable to this Airport Prepaid Plan:
a. Acceptable Use Policy;
b. Fair Usage Policy;
c. Privacy Policy.
In the event of any conflict of terms, any specific terms peculiar to the Yes 4G LTE Airport SIM Pack shall apply, and for all general terms, the Prepaid Service Terms and Conditions shall apply.
3. The Airport Prepaid Plan consists of a SIM Card preloaded with the following:
a) a pre-assigned Yes Mobile Number;
b) preloaded RM1.00 Yes Credit;
c) Free Basic Internet (up to 128kbps);
d) unlimited On-Net calls and SMS
e) 7 days’ Account Validity Period;
4. 4. Activation of Yes 4G LTE Airport SIM Prepaid Plan
 
4.1 There are no charges for the Airport Prepaid Plan. However, to use the Airport Prepaid Plan, You are required to activate the SIM Card by performing a one-time registration with your passport and purchasing a minimum Yes Reload or a Data Add-On of RM10. You must activate the Airport Prepaid Plan with the abovementioned Yes dealer at KLIA or KLIA2 before the expiry date stated on the said SIM Pack.
4.2 After activation of the Airport Prepaid Plan, You have an Account Validity Period of 7 days or such Account Validity Period as provided under any of the Yes Reload that You purchase. You may commence the usage of the Yes Credits in Your account. Any balance of the preloaded Yes Credit from Airport Prepaid Plan or any Yes Reload will be carried forward to the next Account Validity Period so long as Your Service account is not suspended or terminated. Any unused Data Add-Ons or 4G LTE Data in your account will not be carried forward and will be forfeited upon expiry of the period of use for the said Data Add-On purchased.
   
5. External Terms and Conditions. In the event of any purchase of specific Yes Reload or Data Add-On, the specific terms and conditions for those purchases shall apply respectively in addition to these terms and conditions.
6. Right to change. YES reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Definitions. All capitalised words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. For convenience, the following capitalised words or phrases shall have the meanings (similar to those in the Prepaid Service Terms and Conditions):
"4G LTE Data" means data service provided via Our SIM Card.
"Account Validity Period" means the relevant Account Validity Period in which You may access and use the Service as provided under the terms and conditions of the respective Airport Prepaid Plan and/or Yes Reload.
"Data Add-On" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of unused data offered for sale by Us which You may purchase to top up Your data services in Your Service account.
"Free Basic Internet" means the Internet access service provided free as part of the Yes 4G LTE Airport SIM Prepaid Plan at a throttled speed of 128 kbps on a best effort basis.
"Off-Net" means the provisioning of services beyond Yes' networks where access to a third party service provider's network will be required in order to provide the services.
"On-Net" means the provisioning of services within Yes' networks and access to a third party service provider's network will not be required in order to provide the services.
"Yes Credits" means a virtual and intangible representation of money or money’s worth as a mechanism for the digital/electronic management of purchased credits and payment for the Service.
"Yes Reload" means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of Yes Credits offered for sale by Us which You may purchase to top up Your Service account.

Last updated: 1 August 2019

1. By Your purchase or use of the Prepaid Data Add-On, You acknowledge and agree to be bound by these Prepaid Data Add-On Terms and Conditions. You also hereby acknowledge and agree to be bound by the Prepaid Service Terms and Conditions, Yes 4G LTE Prepaid Plan Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc (hereinafter shall be collectively referred to as the “Prepaid T&Cs”).
2. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid T&Cs shall be applicable and is binding on You. In the event of inconsistency between these Prepaid Data Add-On Terms and Conditions and the Prepaid T&Cs, these Prepaid Data Add-On Terms and Conditions shall prevail to the extent of any such inconsistency.
3. Data Add-On. 
3.1 By Your purchase of the Prepaid Data Add-On, You will be able to separately top up to Your existing and valid internet data under Your Prepaid Service.
3.2 The purchase of these Prepaid Data Add-On enables You to access and use the Internet and/or data services.
3.3 The types of Prepaid Data Add-On are as more particularly stated below. For clarity and avoidance of doubt, the Prepaid OKU Data Add-On listed in Clauses 5(a)(iii) and 5(b)(iii) is applicable to individuals categorised as OKU only.
a) For purchase via Yes Credit and in regards to:-
i) Prepaid 4G LTE Data Add-On
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period
Prepaid 4G LTE Data Add-On 5 RM5 1GB 1 day
(expired by 12am)
Prepaid 4G LTE Data Add-On 10 RM10 2GB 7 days
Prepaid 4G LTE Data Add-On 25 RM25 8GB 30 days
Prepaid 4G LTE Data Add-On 30 RM30 10GB 30 days
Prepaid 4G LTE Data Add-On 88 RM88 14GB 30 days
ii) Prepaid 4G Broadband Data Add-On
 
Prepaid Data Add-on types Price 4G Broadband Data Capacity Data Add-on Validity Period
Prepaid BB Data Add-On 30 RM30 4GB 30 days
Prepaid BB Data Add-On 48 RM48 6GB 30 days
Prepaid BB Data Add-On 68 RM68 10GB 30 days
Prepaid BB Data Add-On 88 RM88 14GB 30 days
iii) Prepaid OKU Data Add-On
 
Prepaid Data Add-on types Price 4G Broadband Data Capacity Data Add-on Validity Period
OKU Konfem 4G Prepaid LTE Data Add-On RM15 Unlimited 30 days
OKU Konfem Turbo Prepaid 4G LTE Data Add-On RM2.50 5GB  24 hours from the time of purchase
b) For purchase by means other than through the Yes Credit and in regards to:-
i) Prepaid 4G LTE Data Add-On
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period Account Validity Period
Prepaid 4G LTE Data Add-On 5 RM5 1GB 1 day
(expired by 12am)
5 days
Prepaid 4G LTE Data Add-On 10 RM10 2GB 7 days 10 days
Prepaid 4G LTE Data Add-On 25 RM25 8GB 30 days 30 days
Prepaid 4G LTE Data Add-On 30 RM30 10GB 30 days 30 days
Prepaid 4G LTE Data Add-On 88 RM88 14GB 30 days 88 days
ii) Prepaid 4G Broadband Data Add-On
 
Prepaid Data Add-on types Price 4G Broadband Data Capacity Data Add-on Validity Period Account Validity Period
Prepaid BB Data Add-On 30 RM30 4GB 30 days 30 days
Prepaid BB Data Add-On 48 RM48 6GB 30 days 48 days
Prepaid BB Data Add-On 68 RM68 10GB 30 days 68 days
Prepaid BB Data Add-On 88 RM88 14GB 30 days 88 days
iii) Prepaid OKU Data Add-On
 
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period
OKU Konfem 4G Prepaid LTE Data Add-On RM15 Unlimited 30 days
OKU Konfem Turbo Prepaid 4G LTE Data Add-On RM2.50 5GB  24 hours from the time of purchase
4. Data Add-on Validity Period. The Data Add-on Validity Period of a Prepaid Data Add-on is specifically stated in Clause 3 which shall be affective on the date of purchase of the Data Add-on. 
5. Unused Data. At the expiry of the Data Add-on Validity Period, any balance data in a Prepaid Data Add-on which remains unutilised shall be automatically forfeited without any refunds to You.
6. Termination. The Prepaid Data Add-on purchased by You shall automatically be terminated without any refunds to You upon termination of Your Prepaid Service account.
7. Right to change. We reserve the right to change, modify and/or amend these Prepaid Data Add-On Terms and Conditions at any time. Any change, modification and/or amendment to these Prepaid Data Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our website at www.yes.my or sent digitally to all affected Subscribers.
8. Definitions & Interpretations. All words in capital in these Prepaid Data Add-On Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Prepaid Service T&Cs.
"4G Broadband Data" means data service provided by Our WiMAX network and accessible only via the Yes User ID provided to You.
"4G LTE Data" means data service provided by Our LTE network and accessible only via Our SIM Card.
“OKU” means a Malaysian citizen who is registered with the Social Welfare Department in Malaysia as “orang kurang upaya” and holder of a valid OKU card issued by the Social Welfare Department.
“Prepaid Data Add-On” means the types of data add-on listed in Clauses 3.3(a) and (b) of these Prepaid Data Add-On Terms and Conditions and is available for purchase by a Subscriber of the Prepaid Services.
“Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd.
“You" or "Your" means the Subscriber.

Last updated: 30th June 2016

1. Yes Reload. Yes Reload is a set of Yes Credits, whether in printed form or otherwise, offered for sale by YTL Communications Sdn Bhd (“Yes”) in a variety of monetary denomination to be used with Yes’ prepaid services. The following terms and conditions are deemed to have been accepted by You upon Your purchase of Yes Reload or use of the Yes Credit.
2. Prepaid Service Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the Yes Reload.
3. Definitions & Interpretations. Capitalised words used and which are not defined herein shall have the same meanings as prescribed in the Prepaid Service Terms and Conditions. Unless the context otherwise requires, the following words shall have the meaning as prescribed:
  1. "Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd.
  2. "You", "Your" means the purchaser of the Yes Reload.
  3. "Yes Prepaid Service" means the Service offered by Yes under its Prepaid Service Terms and Conditions.
  4. "GST" means goods and services tax or similar value added tax imposed on the sale of goods or the provision of services under the Goods and Services Tax 2014.
4. Yes Reload.Depending on the Yes Reload denomination purchased by You, the following Yes Credit will be credited into Your existing and valid Yes Prepaid Service account upon the successful activation of your Yes Reload:
Yes Reload Denomination Yes Credit
RM5 RM5
RM10 RM10
RM30 RM30
RM50 RM50
RM100 RM100

Use of the Yes Credit is subject to Yes Prepaid Service Terms and Conditions which can be viewed or downloaded at www.yes.my/tnc
5. Account Validity Period. The Account Validity Period of Your Yes Prepaid Service account shall correspond with the Yes Reload denomination as stated below commencing from the successful activation of the Yes Reload. If another Yes Reload is activated before the expiry of the current Account Validity Period, the later to expire Account Validity Period shall prevail.
Yes Reload Denomination Account Validity Period
Every RM1 1 day
6. Yes Credits can be used to access and use the Prepaid Services for voice calls, SMS and/or data at our standard rates or the rates stipulated in the Service Plan selected by You and/or the rates as may be imposed at our absolute discretion. Yes Credits may also be used to purchase Data Add-on for use in Your Prepaid Service account. For avoidance of doubt, Yes Credits can be used to access and use the Prepaid Service or purchase Data Add-on only during Account Validity Periods.
7. Termination. Once You have purchased the Yes Reload and successfully reloaded into Your Yes Prepaid Service account, You will immediately be able to enjoy the Yes Credit provided under the relevant Yes Reload and Account Validity Period as stated in Clause 5 shall apply to Your Yes Prepaid Service account. Any termination of Your Yes Prepaid Service account will result in the forfeiture of all the Yes Credit in Your Prepaid Service account without any refund.
8. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 4th August 2018

1. Introduction. The auto reload of Yes Credit and auto renewal of Prepaid Data Add-on (collectively, the "Facilities" and each a “Facility”) is extended to You to simplify the reload of Yes Credits and/or renewal of Your Prepaid Data Add-on. All capitalized words or specific nouns not defined in these Auto Reload and Auto Renewal Terms and Conditions (“Terms and Conditions”) shall have the same meaning as that provided in the Prepaid Service Terms & Conditions at www.yes.my/tnc.
2. Use of Facilities. By using the Facilities, You acknowledge that You have understood these Terms and Conditions and agree to be bound by them and any amendments made hereto. You hereby authorise Us to charge Your periodic reload/renewal charges either automatically and/or manually into the nominated credit or debit card account for settlement as authorised by You or the card issuer. You expressly agree for Us to forward Your credit/debit card details and the charged amount to the acquiring bank, the card issuer and/or relevant party for and in connection with the Facilities.
3. Auto Reload and Auto Renewal Mechanism.
3.1 Auto Reload Mechanism
3.1.1 You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations.
3.1.2 You must ensure that Your Prepaid account is active and there are sufficient funds in Your debit/credit account to enable the auto reload of Yes Credits to be performed and completed. You acknowledge and understand that the auto reload of Yes Credits is only applicable for settlement of periodic reloads. Any and all payments made outside of the periodic reloads must be promptly settled by You in any one of the other methods mentioned in Your Service Plan.
3.1.3 You may subscribe, change or modify the auto reload of Yes Credit on the Self-care Portal.
3.2 Auto Renewal Mechanism
3.2.1 The auto renewal of Prepaid Data Add-On is only available for purchase of Prepaid Data Add-On with Data Add-On Validity Period of seven (7) days or thirty (30) days.
3.2.2 You will be automatically subscribed to the auto renewal of Prepaid Data Add-On once You purchase the monthly or weekly Prepaid Data Add-On. All succeeding auto renewal of the Prepaid Data Add-On will be based on the Data Add-On denomination purchased by You in the preceding month or week. For example, in the instance You had purchased Data Add-On denomination of RM 10 in the preceding week, the purchase of Data Add-On denomination for the succeeding week through the auto renewal Prepaid Data Add-On shall be RM 10 subject to the application of Clauses 3.2.3 and 3.2.5 herein.
3.2.3 The Data Add-On denomination is purchased from Your available Yes Credits or through credit/debit card. As such You must ensure that You have sufficient Yes Credits in Your Prepaid account for the performance of the auto renewal of Prepaid Data Add-On. Alternatively, if You have registered for the use of Your credit/debit card in the Self-care Portal, the Auto Renewal of Prepaid Data Add-On can be purchased through credit/debit card in the event of insufficient balance in Your Yes Credit. Further, You are advised to maintain Your Prepaid account in an active status to enable performance of the auto renewal of Prepaid Data Add-On.
3.2.4 You may unsubscribe, change or modify the Prepaid Data Add-On on the Self-care Portal. For the avoidance of doubt and for clarity, the phrase Self-care Portal used in these Terms and Conditions means the self-help portal made available for You to use all such services as provided therein, including URL known as selfcare.yes.my/myselfcare and/or any other digital or apps introduced by Us from time to time.
4. Accuracy of Information. You are obliged to verify all particulars and transaction details as provided by You are true and/or accurate before You use the Facilities. We will not be liable or responsible for any errors or inaccuracies in any information provided, or for any loss or damage resulting from reliance upon such errors or inaccuracies.
5. Non-Liability for declination. We shall not be liable to You if either the auto reload of Yes Credits or auto renewal of Prepaid Data Add-On is declined or cannot be completed for whatever reason.
6. Managing Your Account. The Facilities allow You to manage Your account and You control how, how much and when a scheduled transaction occurs. As such, the obligation to maintain and manage the Facilities is Your responsibility and We will not be liable or responsible for any mistakes, errors or inaccuracies.
7. Fees and Charges. We reserve the right to impose a processing fee and/or administrative charge and additionally, change, vary and/or revise any such pre-existing processing fee or administrative charge (if any) for transactions conducted under or via each Facility.
8. Risk and Indemnity You hereby agree that the use of the Facilities is undertaken at your sole risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which We may sustain in connection with or arising from the provision of the Facilities to You.
9. Privacy. All personal data provided by You will be subject to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc ,which You are deemed to have read, understood and accepted by using each Facility.
10. Editing, Cancelling or Termination. To edit Your credit/debit card details in each Facility, You are required to log in at Our Self-care Portal to update and/or edit Your details. You may deactivate (cancel or terminate) any of the Facility on the Self-care Portal.
11. Changes. Any changes requested by You to deactivate the Facilities will take effect within seven (7) working days from the date of written request. In the event Your changes are not effected after expiry of the seven (7) working days, please contact Yes Care (yescare@yes.my) to notify Us. The Facilities may be disrupted if Your credit/debit facility expires or is suspended or terminated during the period in which the Facilities are enabled. In such instances, it shall be incumbent upon You to make the necessary corrections and/or update Your particulars in accordance with Clause 9 above to continue enjoying the Facilities.
12. Suspension of Facility. We reserve the right to immediately suspend and/or terminate the Facilities to You at any time (with notice to You) in the event it becomes known to Us or if it is suspected that the Facilities are being used or may potentially be used for the perpetration or abetment of fraud, embezzlement, theft or any criminal or illegal purpose whatsoever.
13. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 14 January 2017

The LTE PROTON PREPAID PLAN ("Promotion Plan") is jointly organized by YTL COMMUNICATIONS SDN BHD ("YTLC") and PROTON EDAR SDN BHD ("PROTON") and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an "Authorised Proton Outlet") during the Promotion Plan Period (defined below), subject to the terms and conditions herein ("Terms & Conditions").

Use of all YTLC's Yes products and/or mobile devices under the Promotion Plan on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy ("AUP") and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Services Terms and Conditions. The Terms & Conditions and particulars of the Promotion Plan are as set out below:
1. Promotion Items. With effect from 14th January 2017 (“Commencement Date”), each PROTON’s customer who purchases a Proton car of selected models, ("Selected Models") from an Authorised Proton Outlet during the Promotion Plan Period will be provided with one (1) unit of Yes Altitude 4G LTE smartphone as a bundled package (“Promotion Item”). For the avoidance of doubt, Selected Model means and includes all Proton car models except for the proton car models with 1.3L engine and the Proton car models for the use as taxis. YTLC and PROTON may, at any time during the Promotion program Period, in their sole and absolute discretion change or amend the selected models offered under this Promotion Plan.
2. Promotion Plan Period. The Promotion Plan shall commence on the Commencement Date and shall continue until 30th July 2017 (both dates inclusive) (“Promotion Plan Period”). Any and/or all Promotion Items purchased after the expiry of the Promotion Plan Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Plan or Promotional Item) shall not form as part of this Promotion Plan.
3. Special offerings. Customer will be entitled to the following as part of the Promotion Plan on the date when the customer takes delivery of the Selected Models:
  1. Yes Altitude 4G LTE smartphone package. One (1) Yes Altitude 4G LTE smartphone, one (1) USB cable, one (1) wall charger, one (1) battery, one (1) in car charger for Yes Altitude 4G LTE smartphone and one (1) Yes Altitude 4G LTE smartphone car holder;
  2. Yes mobile number and Yes ID activation. A unique, pre-assigned Yes Mobile Number and a pre-assigned Yes ID shall be provided for free of charge;
  3. Account Validity Period. The customer will be entitled to enjoy the Promotion Program for a period of twelve (12) months from the date the customer activates the pre-assigned Yes mobile number provided to the customer;
  4. Waiver of Activation Fee. The activation fee payable by the customer shall be fully waived; and
  5. Data Usage. The customer will be provided with 4G LTE data of 16GB each month for twelve (12) consecutive months (“Monthly Data”) during the Account Validity Period, at no charge, from the date of activation of his/her pre-assigned Yes mobile number and Yes ID (“Activation Data”). The Monthly Data will be valid for a period of thirty (30) days only (“Data Validity Period”) commencing on the Activation Date and will be refreshed after the end of each Data Validity Period. Any Monthly Data that remains unused during the Data Validity Period shall automatically lapse at the end of the Data Validity Period and shall not be carried forward to the subsequent month or months during the Account Validity Period.
  6. Free Yes-to-Yes Calls and SMS. The customer will be provided with free unlimited Yes-to-Yes Calls and SMS.
4. Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Data Usage are strictly for the purposes of the Promotion Plan and are not exchangeable for cash or any other product offered by YTLC.
5. Warranty. Each item under the Promotion Plan shall be subject to its respective manufacturer's warranty. The Yes Altitude 4G LTE smartphone shall be subject to the "Limited Warranty for Products and Services" posted at https://www.yes.my/tnc.
6. Right to change. YTLC reserves the right to change, modify and/or amend these Terms & Conditions at any time. A modification, change and/or amendment to these Terms & Conditions will be deemed to be effective upon a notice being placed on YTLC’s website or sent digitally to all affected Yes Subscribers.
7. Miscellaneous. All other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable in addition to these Terms and Conditions. The Promotion Plan specified herein shall only be applicable to the Selected Models and shall not apply to any purchase or subscription of any other Yes plan.

Last updated: 20th July 2016

The PROTON-HUDDLE XS "1ST 4G CAR IN MALAYSIA" PROMOTION PROGRAM ("Promotion Program") is jointly organized by YTL COMMUNICATIONS SDN BHD ("YTLC") and PROTON EDAR SDN BHD ("PROTON") and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an "Authorised Proton Outlet") during the Promotion Program Period (defined below), subject to the terms and conditions herein ("Terms & Conditions").
Use of all YTLC's Yes items and/or devices under the Promotion Program on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy ("AUP") and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Service Terms and Conditions. The Terms & Conditions and particulars of the Promotion Program are as set out below:
1. Promotion Items. Each customer who purchases a new Proton car of selected models ("New Proton Car") from an Authorised Proton Outlet during the Promotion Program Period will be provided with one (1) unit of Yes 4G Huddle XS as a bundled package. The selected models are:
  1. prior to 1 October 2013: Proton Prevé and Suprima S;
  2. from 1 October 2013: all variants of Proton Prevé; Suprima S; Exora; Inspira; Satria Neo Executive only; Saga FLX; and Persona Elegance, except the following:
    • Saga SV;
    • Prevé SV
    • all SPANCO cars; and
    • Proton cars that are purchased for use as taxis.
  3. from 25 September 2014: Iriz 1.6 and Premium only, all variants of Inspira, Satria Neo Executive only, Suprima S Executive and Premium only, Prevé Executive and Premium only, Saga FLX only, Exora Executive, Premium and Super Premium only, Persona Executive only, except following:
    • Proton cars that are purchased for use as taxis.
2. Promotion Program Period. The Promotion Program shall be available from 16 April 2012 to 31 January 2017 (both dates inclusive) during YTLC's and Proton's normal business hours. All and/or any Promotion Items purchased outside of the Promotion Program Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Program bundle) shall not be eligible for nor be entitled to the offerings and features of the Promotion Program.
3. Special Offerings. The following will be provided as part of the Promotion Program when the customer takes delivery of his/her New Proton Car:
  1. Yes 4G Huddle XS package. One (1) Yes 4G Huddle XS, one (1) USB cable, one (1) wall charger, one (1) in car charger for Yes 4G Huddle XS, and one (1) Yes 4G Huddle XS holder.
  2. Yes ID activation and Yes mobile number. Each customer (whether an existing Yes subscriber or a new Yes subscriber) who purchase the Promotion Items will be given, at no charge, a unique, pre-assigned Yes ID which will allow the customer to have a synchronized Yes Mail account and a pre-assigned Yes mobile number.
  3. Yes Rebate. In addition to a waiver of the activation fee, the customer will also be given Yes Rebate amounting to RM60 per month for twelve (12) consecutive months, at no charge, from the date of activation of his/her pre-assigned Yes ID, and upon acceptance of the AUP and Prepaid Service Terms and Conditions These free credits are for the use of data services on the Yes network.
  4. Account Validity Period. The customer shall be entitled to enjoy the Promotion Program for a period of twelve (12) months from the date the customer activates the pre-assigned Yes ID provided to the customer.
4. Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Yes Rebate are strictly for the purposes of the Promotion Program and the permitted uses (in 3c above) and are not exchangeable for cash or any other product offered by YTLC.
5. Warranty. Each item under the Promotion Program shall be subject to its respective manufacturer's warranty. The Yes 4G Huddle XS shall be subject to the "Limited Warranty for Products and Services" at www.yes.my/tnc
6. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Misc. Except for the above, all other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable. The terms and the promotion offer specified herein do not apply to any purchase or subscription of any other Yes plan

Last updated: 25th October 2016

1. The EPP RM9 Rebate Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd ("Yes").
2. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP RM9 Rebate Plan.
3. Eligibility and Registration
The EPP RM9 Rebate Plan is only available to students from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities.
Eligible students may register for the EPP RM9 Rebate Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP RM9 Rebate Plan the eligible student must produce his/her student identity card.
4. The EPP RM9 Rebate Plan
When You register for the EPP RM9 Rebate Plan, You will be provided with a Yes User ID which will enable You to access Our WiMAX network for data services only. When You have registered for the EPP RM9 Rebate Plan, You will be able to commence the usage of the Yes Rebates upon Service activation. You will not be able to access Our LTE network or use the Prepaid Service under the EPP RM9 Rebate Plan for voice services or SMS as no SIM Card or Mobile Number is provided under the EPP RM9 Rebate Plan.
5. Account Validity Period
Your EPP RM9 Rebate Plan Service account will remain valid until Your EPP RM9 Rebate Plan is terminated in accordance with Clause 6 below ("Account Validity Period").

During Your Account Validity Period and subject to the terms herein, Yes will credit Your Service account with RM9.00 every 30 days in the form of Yes Rebates, which You may use for data services only. Any balance unused Yes Rebates provided will lapse by the end of the 30 days period. Usage of the data services under Your Service account will charged on a “pay as You use” (PAYU) basis from the Yes Rebates provided to You. You may purchase Our Prepaid Data Add-On and/or Yes Reload for use with Your EPP RM9 Rebate Plan Service account.
6. Termination of EPP RM9 Rebate Plan
6.1 Your Service account may be terminated by Us under any of the following circumstances:
(i) You do not adhere to Our Acceptable Use Policy;
(ii) You use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
(iii) Yes is instructed or directed by MCMC to do so;
(iv) it is in the public interest;
(v) due to the existence of a declared public emergency; or
(vi) Yes no longer continues to provide this EPP RM9 Rebate Plan.
6.2 You may terminate Your EPP RM9 Rebate Plan by calling Our Yes Care at 018 333 0000 or walk into any of Our Yes Stores located at https://www.yes.my/support/store-locator to terminate Your Service account.
7. Right to change
Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment.

Last updated: 31st August 2018

1. The EPP Student Prepaid Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd ("Yes").
2. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP Student Prepaid Plan.
3. Eligibility and Registration
The EPP Student Prepaid Plan is only available to students and lecturers from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities.
Eligible students and lecturers may register for the EPP Student Prepaid Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP Student Prepaid Plan the eligible student/lecturer must produce his/her student/lecturer identity card.
4. The EPP Student Prepaid Plan
The EPP Student Prepaid Plan consists of a SIM Card which is preloaded with the following:
a) a Mobile Number
b) RM5.00 Yes Credits upon activation
c) 1GB 4G LTE Data
d) 7 days Account Validity Period
5. Activation of EPP Student Prepaid Plan
5.1 To activate EPP Student Prepaid Plan, You are required to perform a YES Reload of RM30 in order to complete the account activation. You may commence the usage of preloaded Yes Credits and 4G LTE Data upon Service activation. The preloaded of 1GB 4G LTE Data may only be used during the said Account Validity Period. Any unused balance of preloaded 4G LTE Data shall be forfeited upon expiry of the said Account Validity Period. Any balance on preloaded Yes Credits from Your EPP Student Prepaid Starter Pack or any of Yes Reload will be carried forward to the next Account Validity Periods so long as Your Service account is not terminated.
5.2 In addition to preloaded Yes Credits and 4G LTE Data in Your EPP Student Prepaid Starter Pack, You will also be provided with the followings:
(a) Free 1GB of 4G LTE data for twelve (12) consecutive months (“Monthly Data”) during Account Validity Period from the date of activation of his/her EPP Student Prepaid Starter Pack. The Monthly Data will be valid for a period of thirty (30) days only (“Data Validity Period”) commencing on Activation Date and will be refreshed after end of each Data Validity Period. Any Monthly Data that remains unused during Data Validity Period shall be automatically lapse at the end of Data Validity Period and shall not be carried forward to any subsequent month or months during the said Account Validity Period.
(b) Free Basic Internet, up to a maximum of 500MB usage only available as per calendar month. You will only be able to access this Free Basic Internet upon the depletion of Your preloaded 1GB 4G LTE Data or Data Add-on; and
(c) Free unlimited On-Net services of voice call minutes and SMS. The Free Basic Internet of 500MB will be refreshed on every 1st day of calendar month and may be used only during Account Validity Periods on relevant month. Any unused balance of the Free Basic Internet provided in a particular month shall not be carried forward to subsequent month or months.
The rates of Off-Net services for voice calls and SMS are RM0.09 per minute and RM0.09 per SMS respectively.
6. Termination of EPP Student Prepaid Plan
6.1 Your Service account may be terminated by Us under any of the following circumstances:
(i) You do not adhere to Our Acceptable Use Policy;
(ii) You use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
(iii) Yes is instructed or directed by MCMC to do so;
(iv) it is in the public interest;
(v) due to the existence of a declared public emergency; or
(vi) Yes no longer continues to provide this EPP Student Prepaid Plan.
7. Right to change
Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment.

Postpaid

Last updated: 18 June 2019

1. The Postpaid Service Plans is subject to these Postpaid Service Plans Terms and Conditions, Postpaid Service Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. By Your use/subscription of any of the Postpaid Service Plans, You acknowledge that You understand these Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
2. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Postpaid Service Plans Terms and Conditions, these Postpaid Service Plans Terms and Conditions shall prevail to the extent of any such inconsistency.
3. The Postpaid Service Plans.
3.1 The Postpaid Service Plans available for subscription is published on our official website at www.yes.my/konfem-unlimited-postpaid  and www.yes.my/konfem-unlimited-family-postpaid respectively, as may be updated from time to time.
3.2 The Charges on the respective Postpaid Service Plans stated on our official website at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid and is exclusive of SST. Such SST shall be added to the Charges and will be reflected in Your Bill.
3.3 Some of the Postpaid Service Plans may be subject to a Contract Period. Please refer to our official website at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid respectively for further details.
3.4 Further, You hereby acknowledge and agree as follows:
3.4.1 There will be no charges imposed on You on Your use of domestic On-Net Services save and except for calls to those numbers with special charges such as 1-300, 1-700, 1-800 and TM 100 and video calls;
3.4.2 Unless otherwise expressly stated by Us, Charges will be imposed on Your use of Off-Net Services. Please refer to www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid for voice calls and SMS rates.
3.4.3 In the event You wish to subscribe to additional internet data and/or voice call minutes, please refer to the Postpaid Data Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc and Voice Call Minutes Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for further details.
3.4.4 The Data Capacity Allocation is exclusively for Your domestic use only.
3.4.5 You will not be able to use the tethering services and/or share your mobile internet data by way of tethering through any of the Postpaid Service Plans with unlimited Data Capacity Allocation, unless otherwise specifically stated in any of our terms and conditions at www.yes.my/tnc.
3.4.6 You may choose to change Your Postpaid Service Plans subject to You not being bound by Contract Period. In such instance, Your Commitment Fee will be pro-rated against Your Billing Cycle. You will be charged the full Commitment Fee from the second month onwards.
3.4.7 Different browsing speed may apply to each of the respective Postpaid Service Plans. For example, the:-
(a) Konfem Unlimited 49 is set at a browsing speed of up to 5mbps;
(b) Konfem Unlimited 79 and Konfem Unlimited 79 Family Plan respectively is set at a browsing speed of up to 7mbps; and
(c) as for Konfem Unlimited 99 and Konfem Unlimited 99 Family Plan respectively, there is no limitation on browsing speed.
Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet.
3.5 You are required to pay the Plan Advance Payment prior to the subscription of the Postpaid Service Plans. The Plan Advance Payment paid by You will be pro-rated into two (2) equal sums and is provided to You as a rebate on Your Bill for two (2) Billing Cycles of equal deduction commencing on the 1st Billing Cycle.
3.6 If You are a non-Malaysian, a refundable deposit of RM 200 will be collected by Us and be refunded to You free of interest forty-five (45) days after the expiry or termination of the Service subject to any deduction of any outstanding sum which may be due to Us.
3.7 Please take note that every Yes Subscriber will be provided with Data Capacity Allocation based on the Postpaid Service Plans subscribed. The Data Capacity Allocation will be refreshed on a monthly basis in accordance with the relevant Billing Cycle of each Yes Subscriber. Any balance unutilized internet data allocated for the respective Billing Cycle will be forfeited at the expiry of each Billing Cycle without refund or liability on Us. In the event the Yes Subscriber had fully utilised the Data Capacity Allocation before the expiry of the respective Billing Cycle, the Yes Subscriber may still be able to use the internet data service but at a reduced internet data speed.
4 Specific Terms on Konfem Unlimited Family Plan: Subject to the applicable legislations, a Subscriber subscribing to the Konfem Unlimited Family Plan is entitled to a maximum of four (4) supplementary lines for the Subscriber’s/any other one or more individuals’ use, as decided by the Subscriber, in addition to the principal line registered or subscribed by such Subscriber under the Konfem Unlimited Family Plan.
5 Additional/Removal of Service Plan. We reserve the right to add other types of Postpaid Service Plan to and/or remove any of the Postpaid Service Plans.
6 Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
7 Definitions. All words in capital in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to in the Postpaid Service Terms and Conditions:
"Off-Net Services" means the provisioning of voice calls services and SMS which originates from Our network and is terminated to a MSISDN that resides with a different network provider in Malaysia.
"On-Net Services" means the provisioning of voice calls and SMS which originates and is terminated to MSISDNs of Our network.
"Plan Advance Payment" means the relevant Commitment Fee collected in advance at the time of registration of the Service Plan.
"Postpaid Service Plans" means Our respective postpaid service plans, as may be updated from time to time, subscribed by Yes Subscribers.
"SST" means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.

Last updated: 3 May 2017

By completing and executing the Service Registration Form, whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement ("Agreement") between Yourself and YTL COMMUNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form.
 
1. Provision of the Service
a. Approval
The provision of the Service shall be at Our sole discretion and is provided to You subject to the terms and conditions herein together with any other terms relevant to the Service Plan as selected by You in the Service Registration Form (details of Service Plans are available at www.yes.my). You must be 18 years of age or above to subscribe to the Services.
b. Acceptable Use Policy
You will at all times use the Service in accordance with Our Acceptable Use Policy (available at www.yes.my/tnc) and You will ensure that any person You allow to use the Service complies with Our Acceptable Use Policy..
c. Privacy Policy and Data Protection
You expressly agree to and accept the terms of the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp
d. Data Security
We have no obligation to ensure, and make no representation or warranty concerning, the security of Your data transmitted through the use of the Service.
e. Scope of Service
The scope of Service provided to You may include services provided via SIM Card and/or the unique Yes User ID subject to the Service Plan selected by You at the time of Your registration. Services provided via SIM Card are for voice, SMS and data whereas services provided via the unique Yes User ID is solely for data.
f. Network Coverage Information
For network coverage information, please log on to www.yes.my/support/coverage or contact our Yes Care Center at 018-333 0000. The service coverage map provided at the website is only an indicator of the availability of the Service. The actual Service availability in the various locations within a coverage area may differ due to various factors including but is not limited to the nature of radio-waves which may result in blind spots, low signal levels due to factors such as surrounding terrains, obstacle from high-rise buildings, distance from the base station and the placement of the Device or Subscriber Equipment inside a building.
g. Additional Terms and Conditions
If the Service is provided to You as part of a promotion or bundled plan, the terms and conditions (“Promo T&Cs”) under the relevant promotion and/or bundled plan shall apply to You in addition to this Postpaid Service Terms and Conditions. These Postpaid Service Terms and Conditions shall prevail in the event of any inconsistencies with the Promo T&Cs.
h. Disclaimer
The Service is provided on an "as is" and "as available" basis. Service speeds, if stated, are optimum speeds which reflect the capability of Our networks in an ideal situation only. The actual speed attainable for data service may vary depending on many factors including but is not limited to technical and environment. Further to the above, Your data service speed is subject to Clause 2 (e) herein.
We shall not be liable for and make no express or implied representations or warranties of any kind in relation to the Service including but not limited to:
  1. availability, accessibility, timeliness or uninterrupted use of the Service;
  2. sequence, accuracy, completeness, timeliness or the security of any data or information transmitted using the Service or provided to You as part of the Service; and
  3. the data speed or congestion of the data service for any reason whatsoever.
i. IP Address
Unless otherwise expressly stated in Your Service Plan, provision of Internet access under the Service shall be based on private IP address. Nothing herein obligates Us to provide a specific public IP address (static or dynamic) under the Service. Any provision of public IP address shall be considered on a case to case basis upon application by the relevant Yes Subscriber and if it is approved by Us will be subject to additional charges.
j. SIM Card
  1. The SIM Card, if provided under Your Service Plan, will include a Mobile Number which may be selected by You. Ownership to both the SIM Card and Mobile Number shall remain with us and shall not at any time pass, be transferred or assignable to You. Upon registration of the Service, You are granted the right to use the SIM Card and the Mobile Number to access the Service for personal use only.
  2. The SIM Card has to be inserted into a compatible Subscriber Equipment or Device in order to access the Service.
  3. The services and/or features to be provided under the SIM Card will depend on the type of the Yes Subscriber’s Equipment or Device used.
  4. You must not use the SIM Card and/or the Mobile Number to make bulk voice calls and/or send bulk SMS for commercial purposes or for generating profit or otherwise used for operations as a service provider to others. Contravention of this prohibition shall entitle Us to terminate the Service to You and cancel or withdraw the Mobile Number.
  5. You must not change or transfer the SIM Card to any other person without obtaining Our prior written approval.
  6. You shall bear full responsibility for the usage of the SIM Card and charges incurred from any usage through the SIM Card including the use by any other person whether authorized by You or not.
  7. You shall use all precautions to prevent the loss, theft, cloning and/or unauthorized use of the SIM Card. In the event of loss, theft, cloning and/or unauthorized use of the SIM Card, You shall immediately notify Us. Replacement of a SIM Card is subject to such payment(s) as may be prescribed by Us.
  8. If Your SIM Card is defective within 7 days from the date of registration and such defect is proven to Our satisfaction to have arisen from the manufacturer’s fault, We will replace the defective SIM Card at no cost to You.
  9. We may reallocate, withdraw or change the Mobile Number as required by applicable laws or instructions from the relevant authorities.
k. Postpaid Roaming Service
Postpaid Roaming Service is a value added service provided automatically together with Your Service Plan upon activation of Your SIM Card. Postpaid Roaming Service shall be charged in accordance with Our Postpaid Roaming Service rates as set out in www.yes.my/roaming . All Postpaid Roaming Service charges shall not be taken into account under the Credit Limit referred to in Clause 2 (d) herein. You are required to monitor and limit Your own usage of the Postpaid Roaming Service and You are responsible for the charges of all Postpaid Roaming Service usage provided through Your SIM Card including any usage of any person whether authorized by You or not.
 
2. Service Plan
a. Service Activation
The Service shall be deemed to commence upon activation, which shall be notified to You in accordance with these terms.
b. Deposit
If required, a deposit may be collected upon registration of the Service and shall be held to Your credit and repaid to You free of interest within forty five (45) days after termination subject to deduction of any amounts due to Us from You. We reserve the right, and You hereby authorize Us, to deduct from the deposit any amounts due and payable to Us at any time and We may request You to make further deposit payment to maintain the required deposit amount.
c. Contract Period
Unless otherwise terminated by You in writing, the Service will continue automatically upon expiry of the Contract Period on a month to month basis. Early termination fees as stipulated in clause 11(b) herein shall be imposed against You if You terminate the Service before the expiry of the Contract Period, if any.
d. Credit Limit
The making of voice calls and/or SMSes shall be subject to such credit limit as may be determined by Us at our discretion ("Credit Limit"). When You reach Your Credit Limit, You will be barred from making voice calls and sending SMSes via Your account. You will be solely responsible to monitor Your Credit Limit and We will not be held responsible in any way if You are barred from using the Service or part thereof for exceeding the Credit Limit. This Credit Limit shall not apply to charges incurred under the Roaming Service.
e. Monthly Voice minutes, SMS and Data Capacity Allocation
A fixed monthly allocation of voice minutes, SMS, and data (“Packaged Services”) applicable to Your Service Plan will be provided to You based on Your Billing Cycle. In respect of the Data Capacity Allocation, separate and distinct data allowance may be allocated for use under the WiMAX data services and/or LTE data services in accordance with Your Service Plan. The allocated WiMAX data services may not be transferred to LTE data services and vice versa.
In the event You exhaust the data allocated to You under the Packaged Services before the end of a particular Billing Cycle, Your data speed will be reduced for the remaining period of the said Billing Cycle. In such instance, in order for You to experience optimum data speed, You may purchase the WiMAX Data Add-ons and/or LTE Data Add-ons, whichever is applicable to You.
If Your usage of voice calls and SMS exceeds the allocation provided in the Packaged Services, You will be charged in accordance with Our standard published rates for the respective voice calls or SMS tariffs for the usage exceeding the relevant allocation in the Packaged Services.
Any Packaged Services provided to You shall be subject to the terms and conditions of Your Service Plan. All Packaged Services are provided for domestic usage only. For the avoidance of doubt, any IDD calls, sending SMS Internationally and Roaming Service provided for voice, SMS and data made through Your Service shall be charged in accordance with Our standard published rates for Roaming Service charges for voice, SMS and data at www.yes.my/roaming
f. Add-ons
Provided Your account has not been suspended or terminated, the relevant Add-ons may be purchased at any time to restore optimum bandwidth for Your data services which have been throttled.
g. No Carrying Forward
Any remaining unused Data Capacity Allocation and/or allocated free voice minutes and SMS or purchased Add-ons in a given Billing Cycle will be forfeited and will not be carried forward to the next Billing Cycle.
h. Conversion From Prepaid
All pre-existing benefits in a Prepaid account, if any, will be forfeited upon conversion to Postpaid account save and except for any remaining Yes Credit which will be transferred from the Prepaid to Postpaid account upon conversion.
i. Service Plan Upgrade
You may request to change Your existing Service Plan to a higher Service Plan. All related charges and the higher Commitment Fee shall be borne by You. You may apply to change Your existing Service Plan to a lower Service Plan provided that you have fulfilled the Contract Period.
 
3. Fair Usage Policy
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto.
 
4. Mobile Number Portability
If and when porting is available on Our networks the following terms shall apply:
a. Any mobile number requested for porting ("Porting Number") by You must be:
  1. in the range of mobile numbers as approved by MCMC from time to time; and
  2. an active mobile number and not suspended, terminated or blacklisted and/or barred by any other service provider.
b. You are responsible and liable to settle all outstanding bills with the originating service provider of the Porting Number.
c. Upon successful porting of the Porting Number, Your services associated with the originating service provider of the Porting Number will be terminated.
d. Service provided to You for any Porting Number into Our networks shall be subject to Our terms and conditions for new registration.
e. A porting out of Your Mobile Number from Us is deemed to be termination of Your account by You and You will be subject to the termination consequences as may be provided in Your Service contract.
f. You will be subject to a non-refundable porting fee for the porting service provided to You.
 
5. Charges
a. By using or registering for the Service, You agree, where applicable, to be liable for the following:
  1. one time Activation Fee upon registration;
  2. one time device deposit/s and/or advance payment/s upon registration;
  3. foreigner's deposit upon registration
  4. Commitment Fee (to be paid monthly in advance);
  5. the monthly charges for Your voice and SMS usage in accordance with Our standard rates;
  6. all charges for IDD calls, outgoing SMS and Roaming Service incurred under Your account in accordance with Our standard rates;
  7. any relevant taxes and duties payable on the Service including without limitation service tax or goods and services tax;
  8. stamp duty payable for this Agreement; and
  9. any other charges as may be determined by Us from time to time and notified to You.
b. You will be charged according to the type of Service Plan subscribed by You and We will bill You monthly in accordance with the Billing Cycle relevant to Your account.
c. Additionally, if Your Service Plan is bundled with a Device, You will be subject to further charges and/or payments in accordance with the relevant Service Plan.
d. We shall be entitled to revise the amount of deposit, Fees or any other charges for the Service or part thereof at anytime by notice to You.
e. You will be notified by email of Your Bill, which will be hyperlinked to enable You to view and/or print Your Bill. It shall be incumbent upon You to periodically check Your email and Our portal for Your latest Bill. However issuance of a Bill is not a prerequisite to You making payments to Us. It is Your responsibility to inform Us and update Us of any change to Your email address.
 
6. Payments
a. Unless otherwise stated in Your Service Plan, bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation, be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand and storage capacity. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged.
d. You may choose any of the following payment options for making payment on Your Bill:
  1. Credit card;
  2. Direct debit;
  3. Bank cash deposit machine (CDM);
  4. Automated teller machine (ATM); or
    (a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us);
    (b) Cheque; or
    (c) Online transfer.
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
 
7. Yes User ID
a. Your username and password (if applicable to Your Service plan) identifies You within Our networks and it is Your duty to keep Your password safe and not share it with any third parties.
b. Regardless of the identity of the party concerned, any use of the Service utilizing Your username and/or password will be charged to You and You will be held liable for all charges incurred. In such instance, our records identifying the username and/or password used to access the Service shall be deemed to be conclusive and irrefutable.
c. You may change Your password by accessing Our portal at selfcare.yes.my/myselfcare. Pending the effective updating of Our databases You may continue to use the Service using Your previous password.
 
8. Your Responsibilities
You must, throughout the duration of this Agreement:
a. promptly pay all amounts due to Us as billed to You for all charges relating to the Service;
b. continue to be liable for any applicable charges and Commitment Fees during any period of interruption, suspension or loss of Service or part thereof from any cause whatsoever;
c. comply with all notices or directions relating to Your use of the Service which We may issue from time to time;
d. be fully responsible for any call, SMS or data transmitted or broadcasted by You or any person using Your Service account;
e. report to Us immediately upon discovery of any fraud, theft, loss, unauthorized usage or any other occurrence of unlawful acts in relation to Your Service account and lodge a police report whenever required by Us with regard thereto and provide Us a certified copy of such report; and
f. indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from Your use of the Service.
 
9. Service Barring, Suspension and Restoration
a. Service Barring and Suspension: We may bar or suspend Your account for such duration as We deem fit if:
  1. Your debt to Us has been outstanding for more than thirty (30) days (barring applies);
  2. You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
  3. We are instructed by any federal or statutory agency or regulatory body;
  4. You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998; or
  5. We suspect any misuse, fraudulent or illegal practices of the Service; or
  6. You contravene Our Acceptable Use Policy.
During the barring period You will not be able to make any calls, send SMS, or access the Internet but may receive calls and SMS, and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive calls or SMS.
b. Service Restoration: Restoring the Service to Your barred account requires You to have first remedied to our satisfaction the ground entitling Us to bar, including the settling of any outstanding amounts due to Us and any relevant interest charges for late payment. Where an account has been suspended, payment of a prescribed fee may be required for re-connection.
 
10. Termination
a. Subject to Clause 11 herein, You may terminate Your account at any time by written notice to Us. The notice must be made in our prescribed format and supported by all required relevant documents for verification.
b. We may terminate Your account if either:
(1) You:
  1. do not adhere to Our Acceptable Use Policy;
  2. fail and/or neglect to pay Us amounts owed;
  3. are adjudicated bankrupt;
  4. are in breach of any of the terms of this Agreement;
  5. use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
  6. are subject to blacklisting by any other service provider with whom We have bilateral and/or contractual obligations;
(2) We are instructed or directed by any federal or statutory agency or regulatory body to do so;
(3) it is in the public interest; or
(4) due to the existence of a declared public emergency.
c. A notice of termination will be electronically transmitted to such mobile number or email address furnished by You in the Service Registration Form or as updated by You from time to time.
d. The effective date of the termination will be as specified in the notice to You or from You to Us subject to the required termination notice mentioned above (as the case may be).
e. Upon termination, Your Service account will be closed on the date specified in the termination notice and You will no longer be able to use the Service.
 
11. Effect of termination
a. Upon the termination of Your account/Agreement by either party You will be liable to Us for:
  1. the prorated Commitment Fee up to the date of termination for the Billing Cycle in which the termination occurred;
  2. any voice calls, SMS charges and other services incurred up to and including the effective date of termination; and
  3. any outstanding amount(s).
b. Before the expiry of an applicable Contract Period, if You terminate this Agreement OR if this Agreement is terminated due to Your fault, You shall in addition to the foregoing sub-clause (a) (ii) and (iii) be liable to pay Us the sum equivalent to the aggregate Commitment Fees for the unexpired Contract Period (hereinafter referred to as "Early Termination Charges").
c. All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us.
d. All prior payments by You, including but not limited to any deposit and/or advance payments relating to any Device bundled with Your Service Plan, are wholly non-refundable where termination is due to Your default.
e. All unused Data Capacity Allocations and allocated free voice minutes and SMS (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.
f. The Mobile Number provided for the Service will revert to Us upon termination of Your account subject to Clause 4 above.
 
12. Rights of Redress
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) Yes Care operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays).
 
13. Data Protection
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law.
 
14. Limitations On Liability
a. We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
  1. Your use or inability to use the Service;
  2. any malfunction or unauthorized use of the Service for whatever reasons;
  3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service;
(collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
b. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof.
c. If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorized by or claiming through You, Our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Five Hundred (RM500) only.
 
15. Variation of the Terms
a. We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend the terms of this Agreement or any part thereof without notice to You.
b. Your continued use of the Service shall constitute Your acceptance of the amendments upon which the variation, addition or amendment shall be effective and binding on the parties.
c. Any External T&C may be varied by Us from time to time without notice to You.
 
16. Novation & Assignment
a. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
b. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.
 
17. Intellectual Property Rights
a. License
Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use the Service on Your Subscriber Equipment/Device for Your personal use only together with any other applications that may be explicitly provided by Us.
b. No Granting of Rights to Third Parties
You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.
c. No Modifications
You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof except to the extent permitted by law.
d. Third Parties
The Service may be incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Service falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.
e. Exclusive Ownership
Any content provided by the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You or by a third party via Your account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs. Any and all IPRs in the Service, the Yes online material, the Yes logo and the Yes promotional materials are and shall remain Our exclusive property and/or Our licensors. Nothing in this Agreement intends to transfer or vest any such IPRs in or to You. You are only entitled to the limited use of the IPRs granted to You in this Agreement. You will not take any action to jeopardise, limit or interfere with Our IPRs. Any unauthorised use of Our IPRs is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws. All title and IPRs in and to any third party content that may be accessed through the use of theService, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties.
f. Indemnification
You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.
 
18. Subscriber Equipment
a. You shall maintain and operate suitable and fully compatible terminal equipment and communication device including mobile phone (collectively referred to as “Subscriber Equipment”) required to access the Service. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE USE OF SUCH SUBSCRIBER EQUIPMENT. It is Your responsibility to ensure that Your Subscriber Equipment intended for use with the Service is compatible with Our networks. We shall not be liable to You in anyway whatsoever if your Subscriber Equipment is not compatible for use with Our networks.
b. Any Device provided by Us to You under Your Service Plan or purchased separately by You from Us will be warranted in accordance with the terms and conditions set out in Our Limited Warranty For Products and Services available at www.yes.my/legal. Please read our warranty terms and conditions made available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller.
 
19. Miscellaneous
a. Incorporation by Reference
All External T&C referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.
b. Governing Law
This Agreement is governed by the laws of Malaysia.
c. Severability
If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
d. Links to Third Party Sites
Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
e. Conclusive Evidence
A certificate signed by Our authorized personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
f. Deemed Acceptance
You are deemed to have accepted the terms herein by either:
  1. signing the Service Registration Form;
  2. registering the Service with Us or Our authorized dealer/distributor; ;
  3. attaching Your electronic signature at the designated place;
  4. marking the check box that indicates Your agreement to these terms and conditions; or
  5. using the Service.
g. Notice
We may give notice to You by posting at Our website or email to You or SMS to Your mobile number or fax or posting to Your address as stipulated in the Service Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:
  1. by post, by the third day from the date of posting;
  2. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or
  3. posting on website, twenty four (24) hours from posting.
 
20. Definitions & Interpretations
Unless the context otherwise requires, these words mean as follows:
(a) "Add-ons" means the data add-ons as may be made available by Us for top up of data which You may purchase from Us separately and distinct from this Agreement for use with Your Service.
(b) "Auto Billing" means the automated payments made from Your selected bank or credit card provider towards Your monthly Bills via an electronic payment system when You select Auto Billing as Your mode of payment.
(c) "Bill" means Your statement of account issued by Us containing Your total usage, Fees, credits and any other charges.
(d) "Billing Cycle" means the monthly cycle between billings as generated from Our billing system.
(e) "Commitment Fee" means the monthly fixed sum to be paid by You in connection with Your Service Plan.
(f) "Contract Period" means a fixed term duration as set out in Your Service Plan.
(g) "Credit Limit" has the meaning given to it in Clause 2 (d).
(h) "Device" means any electronic or communications device including Our Yes device and third party device provided by Us in connection with Your Service Plan or purchased by You from Us to access to the Service.
(i) "Data Capacity Allocation" means the respective fixed monthly data usage allowance provided to You separately under Our WiMAX network and LTE network in accordance with Your Billing Cycle and Your Service.
(j) "External T&C" means those current and future documents referred to in Clauses 1(a) (b) (c) (f) (l), 3, 13, and 18(b) herein.
(k) "Early Termination Charges" shall have the meaning assigned to it in Clause 11 (b).
(l) "Fees" means all relevant monthly charges including but not limited to the Commitment Fee to be paid by You for the Service.
(m) "IPR" means intellectual property rights.
(n) "MCMC" means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.
(o) "Mobile Number" means a unique Mobile Station International Subscriber Directory Number (MSISDN) provided to you under your Service Plan.
(p) "Prepaid" means Our prepaid Service Plan.
(q) "Porting" means the transfer of a customer's mobile number from one service provider to another.
(r) "Postpaid" means Our postpaid Service Plan.
(s) "Postpaid Roaming Service" means the services which enable Yes Subscriber to automatically access third party networks of other countries with whom we have arrangement for roaming facilities to make and receive voice, send and receive SMS and/or data services subject to the terms and conditions herein.
(t) "Service Registration Form" means a service registration form, whether in electronic mode or any other mode which is used to submit and process registration request for the Service to be provided to a customer.
(u) "Service" means the Postpaid services provided by Us to You over Our networks which may include voice calls, SMS, Internet access and any value-added services in accordance with Your Service Plan limited to areas which are covered by Our network service.
(v) "Service Plan" means a set of services which may or may not include a Device that is offered as a package to the Yes Subscriber upon certain specific terms in relation to the provision of Service and "Service Plans" shall mean two or more types of Service Plan.
(w) "SIM Card" means either a card or plug-in module with a microchip which contains a unique Mobile Number and all necessary information of the Yes Subscriber.
(x) "SMS" means short messaging service.
(y) "Us", "We" or "Our" means YTL Communications Sdn. Bhd.
(z) "Yes Subscriber" means an individual, company or other legal entity who has registered to subscribe for a Service Plan.
(aa) "Subscriber Equipment" means any communications devices including mobile phones and computers which are used by the Yes Subscriber to access the Service other than the Devices provided by Us.
(bb) "Yes" means Our proprietary trademark and trade name.
(cc) "Yes User ID" means the unique username and password of the Yes Subscriber which identifies the Yes Subscriber in Our WiMAX network.
(dd) "You","Your" means the named Yes Subscriber in the Service Registration Form.
(ee) "Yes Stores/Kiosks" means Our retail outlets whose addresses are listed at www.yes.my
(ff) "Your Service Plan" means the Service Plan which You have selected during registration or any other Service Plan to which You have subsequently converted to in accordance with the terms herein for the provision of the Service by Us.

Last updated: 27 February 2019

1. Introduction. The auto billing service is a service for automated payments of Bills through a nominated credit card of the respective Subscriber or the card user (“Auto Billing Service”). Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via www.yes.my/myselfcare.
1.1 Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available @ www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency. All words in capital in these Auto Billing Service Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms & Conditions.
2. Authorised by Activation. By activating and using the Auto Billing Service, these Auto Billing Service Terms and Conditions shall be applicable and is binding on you. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You hereby consent Us to forward your credit card details and amount stated in the respective Bills to the acquiring bank, the card issuer and/or relevant persons for and in connection with the Auto Billing Service.
3. Accuracy of Information. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies.
4. Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. As such You shall ensure that You and/or the card issuer maintain sufficient fund in the credit card to enable Us to perform the Auto Billing Service successfully. In any event, we shall not be held responsible and/or liable to You if the Auto Billing Service transaction performed is declined or cannot be completed for any reasons whatsoever. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan.
5. Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three (3) months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive.
6. Risk and Indemnity. You hereby agree that the use of Auto Billing Service by You is entirely at Your own risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service.
7. Privacy. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc.
8. Edit, Deactivate and Cancel. In the event You intend to:-
8.1 edit any of the information provided by You for the provision of Auto Billing Service, please log in to Our selfcare portal at www.yes.my/myselfcare to edit and update Your information
8.2 deactivate or cancel the Auto Billing Service, You are required to submit a written notice to Us in the prescribed format available at any of Our Yes Stores or You may call Our Yes Care Customer Support.
9. Changes. In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven (7) working days from the date of such request in accordance with Clause 8.2. In the event Your changes are not effected after expiry of the seven (7) working days, please notify Us @yescare@yes.my. We may not be able to perform the Auto Billing Service as a result of expiry, suspension or termination of Yours or the card issuer’s credit card. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service.
10. Suspension of Auto Billing Service. We reserve the right to immediately suspend and/or terminate the Auto Billing Service provided to You at any time in the event it becomes known to Us or if it is suspected that the Auto Billing Service is used or may potentially be used for the perpetration of any criminal or illegal purpose including breach of any applicable legislation.
11. Rebate. With effect from 1st March 2019, You will be entitled to a rebate of 2% of the monthly commitment charges payable by You under the respective Service Plans but in no event shall it be more than RM5.00 for every successful Auto Billing Service transaction. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill.
12. Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these Auto Billing Service Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to the affected Subscribers.

Last updated: 19 January 2019

1. By Your purchase or use of the Postpaid Data Add-On and/or Konfem Turbo, You acknowledge and agree to be bound by these Postpaid Data Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc .
2. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Service Plans Data Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency.
3. Data Add-On.
3.1 By Your purchase of the Postpaid Data Add-On, You will be able to enjoy additional data capacity which is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans.
3.2 By Your purchase of the Konfem Turbo, You will be able to enjoy internet data with no speed control subject always that any mention on speed shall mean optimum speed whereby the actual speed enjoyed by You may vary depending on various other factors including but is not limited to technical and environmental factors. Further, the Konfem Turbo does not add any additional data quota into the Postpaid Service Plans subscribed by You. For clarity and avoidance of doubt, the Konfem Turbo is only available to Yes Subscribers having subscribed to the Konfem Turbo 49 and Konfem Turbo 79 Plans respectively.”
3.3 The types of Postpaid Data Add-On and Konfem Turbo are as more particularly stated below:
Types of Postpaid Data-On Price Data Capacity
Postpaid LTE Data Add-On 10 RM 10 1GB 4G LTE Data
Postpaid LTE Data Add-On 20 RM 20 2GB 4G LTE Data
Postpaid LTE Data Add-On 50 RM 50 5.5GB 4G LTE Data
Postpaid LTE Data Add-On 75 RM 75 10GB 4G LTE Data
Postpaid BB Data Add-On 10 RM 10 1GB 4G Broadband Data
Postpaid BB Data Add-On 20 RM 20 2GB 4G Broadband Data
Postpaid BB Data Add-On 50 RM 50 5.5GB 4G Broadband Data
Postpaid BB Data Add-On 75 RM 75 10GB 4G Broadband Data
Postpaid Dual Add-On 20 RM 20 1GB 4GB LTE Data and
1GB 4G Broadband Data
Konfem Turbo Daily_RM 5 RM 5 Unlimited LTE Data with a validity period of twenty four (24) hours from the time of purchase
Konfem Turbo Weekly_RM 20 RM 20 Unlimited LTE Data with a validity period of seven (7) days from the time of purchase
4. SST. The prices stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly.
5. Billing Cycle and Validity Period. You may enjoy the:-
5.1 Postpaid Data Add-On during the respective Billing Cycle in which it is purchased; and
5.2 Konfem Turbo during the respective Validity Period.
6. Unused Data. You may purchase as many Postpaid Data Add-On as You wish however any balance unutilised Postpaid Data Add-On purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. For clarity and avoidance of doubt, the Postpaid Data Add-On does not apply to any of the Postpaid Service Plans with unlimited internet data.
7. Cancellation & Termination. Once You have purchased the Postpaid Data Add-On and/or Konfem Turbo, You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the Postpaid Data Add-On and Konfem Turbo, if any, and You shall not be entitled to any refund.
8. Right to changeWe reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
9. Definitions & Interpretations. All words in capital in these Postpaid Data Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
  1. "Us", "We" or "Our" means YTL Communications Sdn Bhd.
  2. "You", "Your" means the Yes Subscribers.
  3. "4G LTE Data" means data service provided through Our LTE network and accessible only via Our SIM Card.
  4. "4G Broadband Data"means data service provided through Our WiMAX network and accessible only via the Yes User ID provided to You.
  5. "Konfem Turbo"means collectively the Konfem Turbo_RM5 and Konfem Turbo_RM 20 as more particularly stated in Clause 3.3 herein
  6. "Postpaid Data Add-On"means all the types of Postpaid Data Add-On as more particularly stated in Clause 3.3 herein except for Konfem Turbo.
  7. "SST"means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
  8. "Validity Period"means the validity period of the respective Konfem Turbo as more particularly stated in Clause 3.3 herein.

Last updated: 31st August 2019

1. Agreement. By Your purchase or use of the Postpaid Hotspot Add-On, You acknowledge and agree to be bound by these Postpaid Hotspot Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc.
2. Applicability of the Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Hotspot Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency.
3. Postpaid Hotspot Add-On.
3.1 You may only purchase the Postpaid Hotspot Add-On if You have subscribed to any of the Konfem Unlimited Postpaid Plans available at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid respectively, as may be updated from time to time.
3.2 By Your purchase of the Postpaid Hotspot Add-On, You will be able to use tethering services and/or share the mobile internet data allocated under the Postpaid Hotspot Add-On. For clarity and avoidance of doubt, the mobile internet data allocated through the purchase of Postpaid Hotspot Add-On is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. As an example, You will not be able to use or share Your mobile internet data with any other person/(s) for tethering services through any of the Postpaid Service Plans with unlimited Data Capacity Allocation, unless otherwise stated in the respective Postpaid Service Plans. In such instance, if You wish to use tethering services either for Your own use or for use of any other person/(s), You may purchase the Postpaid Hotspot Add-On subject always that upon expiry of the Postpaid Hotspot Add-On Validity Period, You must purchase additional Postpaid Hotspot Add-On if You wish to continue to enjoy the tethering services.
3.3 You may purchase any one or more of the Postpaid Hotspot Add-On stated below:
Postpaid Hotspot Add-On Plan Name Price Tonnage Validity Period  Speed
Hotspot 1GB_24 Hours RM 1 1 GB 24 hours No cap
Hotspot 5GB_2 Days RM 5 5 GB 2 Days No cap
Hotspot 10GB_5 Days RM 10 10 GB 5 Days No Cap
4. SST. The charges stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the charges and will be reflected in Your Bill accordingly.
5. Validity Period. You may enjoy the Postpaid Hotspot Add-On during the Validity Period.
6. Unused Data. You may purchase as many Postpaid Hotspot Add-On as You wish however any balance unutilised Postpaid Hotspot Add-On purchased will automatically lapse at the expiry of Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You.
7. Cancellation & Termination. You will not be able to cancel the Postpaid Hotspot Add-On once purchased. In the event of termination of Your Service, the Postpaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto.
8. Right to change. We reserve the right to change, modify and/or amend these Postpaid Hotspot Terms and Conditions at any time. Any such change, modification and/or amendments to these Postpaid Hotspot Add-On Terms and Conditions will be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
9. Definitions & Interpretations. All words in capital in these Postpaid Hotspot Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.

"Us", "We" or "Our" means YTL Communications Sdn Bhd.

"You" or "Your" means the Yes Subscribers.

"Postpaid Hotspot Add-On" means the types of Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein.

"SST"means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.

"Validity Period" means the validity period of the respective Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein.

Last updated: 19 January 2019

1. By Your purchase or use of the Postpaid Voice Call Minutes Add-On , You acknowledge and agree to be bound by these Postpaid Voice Call Minutes Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc.
2. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Voice Call Minutes Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Voice Call Minutes Add-On Terms and Conditions shall prevail to the extent of any inconsistency.
3. Voice Call Minutes Add-On. .
3.1 By Your purchase of the Postpaid Voice Call Minutes Add-On, You will be able to enjoy additional voice call minutes which is separate and distinct from the voice call minutes subscribed by You under the respective Postpaid Service Plans.
3.2 The Postpaid Voice Call Minutes Add-On purchased by You may only be used for domestic off-net calls. For clarity, the Voice Call Minutes Add-On cannot be used for video calls, IDD, international roaming, voice mails or calls to special or premium numbers including 1-300, 1-700 and TM 100.
3.3 The terms and conditions on voice calls as more particularly stated in the Postpaid Service Terms and Conditions, including any restriction imposed therein, shall apply herein.
3.4 The types of Postpaid Voice Call Minutes Add-On are as more particularly stated below:
Types of Voice Call Minutes Add-On Price Duration (mins)
Voice Pack_500 minutes RM 10 500 mins
Voice Pack_1000 minutes RM 20 1,000 mins
4. SST. The prices stated in Clause 3.4 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly.
5. Billing Cycle.You may enjoy the Postpaid Voice Call Minutes Add-On during the respective Billing Cycle in which it is purchased.-
6. Unused Voice Call Minutes. You may purchase as many Postpaid Voice Call Minutes Add-On as You wish however any balance unutilised Postpaid Voice Call Minutes purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle.
7. Cancellation & Termination.Once You have purchased the Postpaid Voice Call Minutes Add-On You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the balance voice call minutes, if any, and You shall not be entitled to any refund.
8. Right to change.We reserve the right to change, modify and/or amend these Postpaid Voice Call Minutes Add-On Terms and Conditions at any time. A modification, change and/or amendment to these Postpaid Voice Call Minutes Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
9. Definitions & Interpretations. All words in capital in these Postpaid Voice Call Minutes Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
  1. "Us", "We" or "Our" means YTL Communications Sdn Bhd.
  2. "You", "Your" means the Yes Subscribers.
  3. "Voice Call Minutes Add-On" means all the types of voice call minutes as more particularly stated in Clause 3.4 herein. .
  4. "SST" means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.

Last updated: 27 June 2019

1. Definitions & Interpretations: Capitalised words which are not defined herein shall have the same meaning as prescribed in the Yes Postpaid Service Terms and Conditions (available at https://www.yes.my/tnc/products-services-tnc). Unless the context otherwise requires, the following words shall have the meanings as prescribed: (a) “1Bestarinet Project” means the 1BestariNet (Phase 2) project undertaken by MOE in collaboration with YTLC for the purposes of inter alia implementing and conducting e-learning in all government schools in Malaysia; (b) “1Bestarinet Yes ID” means the unique user identity provided to teachers who are attached to government schools, and Authorised Officers, for the purpose of accessing Yes mobile data services under the 1BestariNet Project; (c) “Authorised Officer” means any officer of the MOE who has a 1Bestarinet Yes ID; (d) “Eligible Users” means the teachers in government schools with Yes 4G connectivity, and Authorised Officers, who are eligible for the Teachers Data Plan,; (e) “MOE” means the Ministry of Education of Malaysia; (e) “Rights” means the rights as defined in Clause 4 herein; (f) “Teachers Data Plan” means the plan as described herein; (g) “VLE” means the virtual learning platform provided by YTLC under the 1BestariNet Project; and (h) “YTLC” means YTL Communications Sdn. Bhd. and its affiliates.
2. Teachers Data Plan: The Teachers Data Plan is a plan provided to Eligible Users for teaching and learning purposes only. Each Eligible User will be allocated 2GB of data per month (“Data Allocation”), without charge to the Eligible User.
3. Duration of Plan: The Data Allocation will commence when the Teachers Data Plan has been provisioned to the Eligible User. The Data Allocation will be renewed every month, based on the Eligible User’s Billing Cycle, until 31 December 2019, unless otherwise determined by YTLC.
4. Right Granted: The Teachers Data Plan provides the Eligible Users with the rights to data services, and (if applicable) any on-net services as permitted by YTLC (collectively, the “Right”). The Teachers Data Plan does not include any right to off-net SMS or voice call services.
5. Unused Data: Each Data Allocation is valid for thirty (30) days from the date such allocation is credited by YTLC, save for the first credited Data Allocation, which is valid until the end of the relevant Billing Cycle applicable to the Eligible User, which may be less than thirty (30) days. Any unused Data Allocation in a given Billing Cycle will expire at the end of that Billing Cycle and cannot be carried forward to the next Billing Cycle, refunded, exchanged (for cash or other benefits) or transferred in any way.
6. Data Usage Deduction: Eligible Users shall access the Internet in accordance with these terms and conditions. Access to the VLE will not exhaust the Data Allocation. However, access to any Internet content embedded within the VLE (such as the YouTube video), or access outside of the VLE, shall be deducted to the extent of the tonnage consumed. Data usage will be deducted in the following order: (i) Data Capacity Allocation (ii) monthly data allocation under the Eligible User’s Yes Service Plan (if applicable); (ii) Add-ons (if applicable); and (iv) Eligible User’s Yes Credit (if applicable).
7. Termination/Expiry of Teachers Data Plan: Termination or expiry of the Eligible User’s 1Bestarinet Yes ID (eg. if such Eligible User is no longer attached to a government school) will automatically terminate the Eligible User’s Teachers Data Plan with immediate effect. The Teachers Data Plan may also be terminated at YTLC’s discretion.
8. Access to Yes Service: Data Allocation shall only be utilised through the device supplied by YTLC under the 1BestariNet Project and the 1Bestarinet Yes ID assigned to the Eligible User.
9. Right to change: YTLC shall have the right to change, modify and/or amend the terms of the Teachers Data Plan or any part thereof at any time, without any liability to the Eligible Users. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on the Yes website (www.yes.my) or the FrogAsia’s website (www.frogasia.com). YTLC may also notify the Eligible User by sending a notice electronically to the Eligible User’s last known email address registered with or provided to YTLC.
10. In the event of any inconsistencies between these terms and conditions and the Postpaid Service Terms and Conditions, the terms and conditions of this Teachers Data Plan shall prevail to the extent of such inconsistencies.

Broadband

Last updated: 6th September 2018

1. The Yes 4G Broadband Bundle Plan ("the Promotion") is a time-limited offer launched by YTL Communications Sdn Bhd ("Yes").
2. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms & Conditions (available at www.yes.my/tnc) shall remain and be applicable to the Promotion. In the event of any inconsistency between the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms & Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency. Notwithstanding any perceived similarities, the terms and the Promotion offer specified herein do not apply to any Devices purchased, or any Postpaid Service Plan subscribed, outside of the Promotion Period.
3. All capitalised words and expressions herein shall, unless otherwise provided, bear the same meanings as defined in the Postpaid Service Terms and Conditions and/or the Postpaid Service Plans Terms & Conditions.
Definitions. The following capitalised words or phrases shall have the meanings as assigned:
"Upfront Payment" means the reimbursable sum of money collected for any Device provided to the Yes Subscriber under the Promotion at the time of registration.
4. Promotion Period. The Promotion is being offered from 30th June 2016 until further notice. ("Promotion Period").
5. The Promotion.
 
5.1 Under the Promotion, the following respective Postpaid Service Plans are offered bundled with a Device of Huddle XS 4G Mobile Hotspot or Zoom 4G Gateway or Yes Huddle XS 4G LTE or Yes Zoom 4G LTE and subject to the terms herein.
5.2 The following monthly data and Commitment Fees shall be applicable to the respective bundled Postpaid Service Plans subscribed during the Promotion Period:-
  • Yes Postpaid BB 68 is provided with Data Capacity Allocation of 4GB 4G LTE Data and 12GB 4G Broadband Data at Commitment Fee of RM68.
  • Yes Postpaid BB 78 is provided with Data Capacity Allocation of 4GB 4G LTE Data and 18GB 4G Broadband Data at Commitment Fee of RM78.
  • Yes Postpaid BB 98 is provided with Data Capacity Allocation of 8GB 4G LTE Data and 24GB 4G Broadband Data at Commitment Fee of RM98.
  • Yes Postpaid BB 128 is provided with Data Capacity Allocation of 8GB 4G LTE Data and 30GB 4G Broadband Data at Commitment Fee of RM128.
  • Yes Postpaid BB 158 is provided with Data Capacity Allocation of 8GB 4G LTE Data and 38GB 4G Broadband Data at Commitment Fee of RM158.
  • Yes BB 78 is provided with Data Capacity Allocation of 30GB 4G Broadband Data at Commitment Fee of RM78.
  • Yes LTE 45 is provided with Data Capacity Allocation of 15GB 4G LTE Data at Commitment Fee of RM45.
  • Yes LTE 60 is provided with Data Capacity Allocation of 26GB 4G LTE Data at Commitment Fee of RM60.
  • Yes LTE 65 is provided with Data Capacity Allocation of 25GB 4G LTE Data at Commitment Fee of RM65.
  • Yes LTE 68 is provided with Data Capacity Allocation of 25GB 4G LTE Data at Commitment Fee of RM68.
  • Yes LTE 98 is provided with Data Capacity Allocation of 38GB 4G LTE Data at Commitment Fee of RM98.
  • Yes LTE 128 is provided with Data Capacity Allocation of 55GB 4G LTE Data at Commitment Fee of RM128.
  • Yes LTE 148 is provided with Data Capacity Allocation of 70GB 4G LTE Data at Commitment Fee of RM148.
5.3 Device of Huddle XS 4G Mobile Hotspot bundled with Yes Postpaid BB 68 / Yes Postpaid BB 98 / Yes Postpaid BB 128 / Yes Postpaid BB 158 / Yes BB 78 is offered on the following terms:
a. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
b. The Device price of Huddle XS 4G Mobile Hotspot (RM399) is waived and Upfront Payment will not be applicable.
c. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
d. The Postpaid Service Plan bundled with Device of Huddle XS 4G Mobile Hotspot shall be subject to a Contract Period of 12 months.
5.4 Device of Zoom 4G Gateway bundled with Yes Postpaid BB 78 / Yes Postpaid BB 98 / Yes Postpaid BB 128 / Yes Postpaid BB 158 / Yes BB 78 is offered on the following terms:
a. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
b. The Device price of Zoom 4G Gateway (RM399) is waived and Upfront Payment will not be applicable.
c. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
d. The Postpaid Service Plan bundled with Device of Zoom 4G Gateway shall be subject to a Contract Period of 12 months.
5.5 Device of Yes Huddle XS 4G LTE bundled with Yes LTE 45/ Yes LTE 60/Yes LTE 65/ Yes LTE 98/Yes LTE 128 is offered on the following terms:
a. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
b. The Device price of Yes Huddle XS 4G LTE (RM282) is waived and Upfront Payment will not be applicable.
c. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
d. The Postpaid Service Plan bundled with Device of Yes Huddle XS 4G LTE shall be subject to a Contract Period of 12 or 24 months.
5.6 Device of Yes Zoom 4G LTE bundled with Yes LTE 68/ Yes LTE 98/ Yes LTE 128/ Yes LTE 148 is offered on the following terms:
a. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
b. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
c. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
d. The Postpaid Service Plan bundled with Device of Yes Zoom 4G LTE shall be subject to a Contract Period of 12 months.
5.7 YTLC reserves the right to add other types of Postpaid Service Plan to and/or remove any of the Postpaid Service Plan as stated in Clause 5.2 from the Promotion in accordance with Clause 7 below.
5.8 The Activation Fee, relevant Plan Advance Payment and deposit, if any, shall be paid upon the registration of the bundled Postpaid Service Plan. Any rebate of the Plan Advance Payment as stipulated in Clause 5.4 will only be rebated if the Yes Subscriber's Service account is not suspended or terminated at the time of rebate.
5.9 Each of the bundled Postpaid Service Plans shall be provided with the Data Capacity Allocation as set out and detailed in the Terms and Conditions herein on a monthly basis in accordance with the relevant Billing Cycle of the Yes Subscriber. Any balance of unutilised data, provided for the Billing Cycle period cannot be carried forward to the next Billing Cycle period. Such balance unutilised data will be forfeited without refund or liability to Yes at the expiry of the Billing Cycle period in which the data was allocated. If the Data Capacity Allocation for a given Billing Cycle period is completely used up before the next Billing Cycle, the Yes Subscriber will still be able to access the Internet/data service but at a reduced data speed. The actual speed of the data service will vary depending on the Device or Subscriber Equipment used, Yes' network coverage limitation and the number of simultaneous users at the time of access.
5.10 All prices stated for products and services herein are exclusive of SST. Such SST shall be added to the charges accordingly.
6. Each Device provided under the Promotion shall be subject to the Yes Limited Warranty as set out at www.yes.my/tnc
7. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 26th Jan 2018

By completing and executing the Service Registration Form , whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement (“Agreement”) between Yourself and YTL COMMNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form.
 
1. Provision of the Service
a) Approval
The provision of the Service shall be at Our sole discretion and is provided to You subject to the terms and conditions herein together with any other terms relevant to the Service Plan as selected by You in the Service Registration Form (details of Service Plans are available at www.yes.my). You must be 18 years of age or above to subscribe to the Service.
b) Acceptable Use Policy
You will at all times use the Service in accordance with Our Acceptable Use Policy (available at www.yes.my/tnc) and You will ensure that any person You allow to use the Service complies with Our Acceptable Use Policy.
c) Privacy Policy and Data Protection
You expressly agree to and accept the terms of the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp.
d) Data Security
We have no obligation to ensure, and make no representation or warranty concerning, the security of Your data transmitted through the use of the Service.
e) Scope of Service
The Service enables Internet access at the Premises where the Service is provided and unless expressly provided in Your Service Plan the Service does not include voice calls and SMS. If voice calls and SMS services are provided in Your selected Service Plan, You will be subject to further terms and conditions with respect to the said voice calls and SMS services in the relevant Service Plan.
f) Network Coverage Information
For network coverage information, please log on to www.yes.my/support/coverage or contact our Yes Care Center at 018-333 0000. The service coverage map provided at the website is only an indicator of the availability of the Service. The actual Service availability in the various locations within a coverage area may differ due to various factors including but is not limited to the nature of radio-waves which may result in blind spots, low signal levels due to factors such as surrounding terrains, obstacle from high-rise buildings, distance from the base station and the placement of the Subscriber Equipment inside a building.
g) Additional Terms and Conditions
If the Service is provided to You as part of a promotion or bundled plan, the terms and conditions (“Promo T&Cs”) under the relevant promotion and/or bundled plan shall apply to You in addition to this Fixed Wireless Internet Service Terms and Conditions.
h) Disclaimer
The Service is provided on an “as is” and “as available” basis. Service speeds, if stated, are optimum speeds which reflect the capability of Our networks in an ideal situation only. The actual speed attainable for data service may vary depending on many factors including but is not limited to technical and environmental factors. We shall not be liable for and make no express or implied representations or warranties of any kind in relation to the Service including but not limited to: (i) availability, accessibility, timeliness or uninterrupted use of the Service;
(ii) sequence, accuracy, completeness, timeliness or the security of any data or information transmitted using the Service or provided to You as part of the Service; and
(iii) the data speed or congestion of the data service for any reason whatsoever.
i) IP Address
Unless otherwise expressly stated in Your Service Plan, provision of Internet access under the Service shall be based on private IP address. Nothing herein obligates Us to provide a specific public IP address (static or dynamic) under the Service. Any provision of public IP address shall be considered on a case to case basis upon application by the relevant Yes Subscriber and if it is approved by Us will be subject to additional charges.
j) SIM Card
1. The SIM Card, if provided under Your Service Plan, will include a pre-configured Mobile Number which enables access to data services only and will not allow access to voice and SMS services unless such services is included in Your selected Service Plan. . Ownership to both the SIM Card and Mobile Number shall remain with us and shall not at any time pass, be transferred or assignable to You. Upon registration of the Service, You are granted the right to use the SIM Card to access the Service for personal use only.
2. The SIM Card has to be inserted into a compatible Subscriber Equipment in order to access the Service.
3. You must not change or transfer the SIM Card to any other person without obtaining Our prior written approval.
4. You shall bear full responsibility for the usage of the SIM Card and charges incurred from any usage through the SIM Card including the use by any other person whether authorized by You or not.
5. You shall use all precautions to prevent the loss, theft, cloning and/or unauthorized use of the SIM Card. In the event of loss, theft, cloning and/or unauthorized use of the SIM Card, You shall immediately notify Us. Replacement of a SIM Card is subject to such payment(s) as may be prescribed by Us.
6. If Your SIM Card is defective within 7 days from the date of registration and such defect is proven to Our satisfaction to have arisen from the manufacturer’s fault, We will replace the defective SIM Card at no cost to You.
7. We may reallocate, withdraw or change the Mobile Number as required by applicable laws or instructions from the relevant authorities.
 
2. Service Plan
a) Service Commencement
The Service shall be deemed to commence upon activation, which shall be notified to You in accordance with these terms.
b) Deposit
If required, a deposit may be collected upon registration of the Service and shall be held to Your credit and repaid to You free of interest within forty five (45) days after termination subject to deduction of any amounts due to Us from You. We reserve the right, and You hereby authorize Us, to deduct from the deposit any amounts due and payable to Us at any time and We may request You to make further deposit payment to maintain the required deposit amount.
c) Contract Period
Unless otherwise terminated by You in writing, the Service will continue automatically upon expiry of the Contract Period on a month to month basis. Early termination fees as stipulated in clause 10(b) herein shall be imposed against You if You terminate the Service before the expiry of the Contract Period, if any.
d) Unlimited Data Usage
The Service provides unlimited access to and data usage in the Internet subject to the speed as stipulated in your Service Plan. Notwithstanding anything herein, we reserve the right to implement a data quota (if any) under Your Service Plan with prior notice at any period of time under this Agreement. We will use our reasonable endeavours to make the Service available 24 hours a day, however we will not be liable if for any reason the Service is not available at any time or for any period.
e) Restricted activities
The Service provided under Your Service Plan may restrict You from certain download activities including but not limited to use of peer-to-peer (P2P) activities (computing and networking) and file sharing programs.
f) Yes ID
You will be provided a unique Yes ID which will be Your username to access Our portal at www.yes.my/myselfcare. Additionally, if the provision of Your Service does not include a SIM Card, the unique Yes ID provided to You is to enable You to access and use the Service. The Yes ID can only be used for the Service via the Subscriber Equipment and cannot be transferred to or use to access the Service with any other modem or device.
 
3. Fair Usage Policy
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto.
 
4. Charges
a) By using or registering for the Service, You agree, where applicable, to be liable for the following:
i. one time Activation Fee upon registration;
ii. one time device deposit/s and/or advance payment/s upon registration;
iii. foreigner’s deposit upon registration;
iv. Commitment Fee (to be paid monthly in advance);
v. any relevant taxes and duties payable on the Service including without limitation service tax or goods and services tax;
vi. stamp duty payable for this Agreement; and
vii. any other charges as may be determined by Us from time to time and notified to You.
b) You will be charged according to the type of Service Plan subscribed by You and We will bill You monthly in accordance with the Billing Cycle relevant to Your account.
c) Additionally, if Your Service Plan is bundled with a Subscriber Equipment, You will be subject to further charges and/or payments in accordance with the relevant Service Plan.
d) We shall be entitled to revise the amount of deposit, Fees or any other charges for the Service or part thereof at anytime by notice to You.
e) You will be notified by email of Your Bill, which will be hyperlinked to enable You to view and/or print Your Bill. It shall be incumbent upon You to periodically check Your email and Our portal for Your latest Bill. However issuance of a Bill is not a prerequisite to You making payments to Us. It is Your responsibility to inform Us and update Us of any change to Your email address
 
5. Payments
a) Unless otherwise stated in Your Service Plan, bills are to be settled in full by thirtieth (30th) day (“due date”) from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b) You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation, be duly credited into Your account free of interest or any charges.
c) Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehand and the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged.
d) You may choose any of the following payment options for making payment on Your Bill:
i. Credit card;
ii. Direct debit;
iii. Bank cash deposit machine (CDM);
iv. Automated teller machine (ATM); or
(a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us).
(b) Cheque
(c) Online transfer
e) Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f) Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
 
6. Yes User ID
a) Your username and password (if applicable to Your Service plan) identifies You within Our networks and it is Your duty to keep Your password safe and not share it with any third parties.
b) Regardless of the identity of the party concerned, any use of the Service utilizing Your username and/or password will be deemed to be from You and You will be held responsible and liable for any data transmitted or activities conducted from such access and use of the Service through Your Service account. In such instance, our records identifying the username and/or password used to access the Service shall be deemed to be conclusive and irrefutable.
c) You may change Your password by accessing Our portal at selfcare.yes.my/myselfcare. Pending the effective updating of Our databases You may continue to use the Service using Your previous password.
 
7. Your Responsibilities
You must, throughout the duration of this Agreement:
a) promptly pay all amounts due to Us as billed to You for all charges relating to the Service;
b) continue to be liable for any applicable charges and Commitment Fees during any period of interruption, suspension or loss of Service or part thereof from any cause whatsoever;
c) comply with all notices or directions relating to Your use of the Service which We may issue from time to time;
d) be fully responsible for any data transmitted or broadcasted by You or any person using Your Service account;
e) report to Us immediately upon discovery of any fraud, theft, loss, unauthorized usage or any other occurrence of unlawful acts in relation to Your Service account and lodge a police report whenever required by Us with regard thereto and provide Us a certified copy of such report; and
f) indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from Your use of the Service.
 
8. Service Barring, Suspension and Restoration
a) Service Barring and Suspension: We may bar or suspend Your account for such duration as We deem fit if :
i. Your debt to Us has been outstanding for more than thirty (30) days (barring applies); ii. You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
iii. We are instructed by any federal or statutory agency or regulatory body;
iv. You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998 or We have reason to believe that the Service is used for purposes, which may breach any laws or regulations;
v. You contravene Our Acceptable Use Policy, Fair Use Policy or the Restricted Activities under Your Service Plan; or
vi. You use the Service or the Subscriber Equipment in a manner not permitted under this Agreement, or determined inappropriate by Us. During the barring or suspension period You will not be able access the Internet.
b) Service Restoration: Restoring the Service to Your barred or suspended account requires You to have first remedied to our satisfaction the ground entitling Us to bar, including the settling of any outstanding amounts due to Us and any relevant interest charges for late payment. Where an account has been suspended, payment of a prescribed fee may be required for re-connection.
 
9. Termination
a) Subject to Clause 10 herein, You may terminate Your account at any time by written notice to Us. The notice must be made in our prescribed format and supported by all required relevant documents for verification.
b) We may terminate Your account if either
(1) You:
   (i) do not adhere to Our Acceptable Use Policy, Fair Use Policy or the Restricted Activities under Your Service Plan;
   (ii) fail and/or neglect to pay Us amounts owed;
   (iii) are adjudicated bankrupt;
   (iv) are in breach of any of the terms of this Agreement;
   (v) use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
   (vi) You use the Service or the Subscriber Equipment in a manner not permitted under this Agreement, or determined inappropriate by Us; or
   (vii) are subject to blacklisting by any other service provider with whom We have bilateral and/or contractual obligations; or
(2) We are instructed or directed by any federal or statutory agency or regulatory body to do so;
(3) it is in the public interest; or
(4) due to the existence of a declared public emergency.
c) A notice of termination will be electronically transmitted to such mobile number or email address furnished by You in the Service Registration Form or as updated by You from time to time.
d) The effective date of the termination will be as specified in the notice to You or from You to Us subject to the required termination notice mentioned above (as the case may be).
e) Upon termination, Your Service account will be closed on the date specified in the termination notice and You will no longer be able to use the Service.
 
10. Effect of termination
a) Upon the termination of Your account/Agreement by either party, You will be liable to Us for:
i.the prorated Commitment Fee up to the date of termination for the Billing Cycle in which the termination occurred;
ii. any other applicable charges and other services incurred up to and including the effective date of termination; and
iii. any outstanding amount(s).
b) Before the expiry of an applicable Contract Period, if You terminate this Agreement OR if this Agreement is terminated due to Your default, You shall in addition to the foregoing sub-clause (a) (ii) and (iii) be liable to pay Us the sum equivalent to the aggregate Commitment Fees for the unexpired Contract Period (hereinafter referred to as "Early Termination Charges").
c) All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us.
d) . All prior payments by You, including but not limited to any deposit and/or advance payments relating to any Subscriber Equipment bundled with Your Service Plan, are wholly non-refundable where termination is due to Your default.
e) Your account will be closed on the effective date of termination and You will no longer be able to use the Service.
f) The Mobile Number provided under the Service will revert to Us upon termination of Your account.
 
11. Rights of Redress
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) YesCare operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays).
 
12. Data Protection
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law.
 
13. Limitations On Liability
a) We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
(i) Your use or inability to use the Service;
(ii) any malfunction or unauthorised use of the Service for whatever reasons; and
(iii)any act, omission, error, default or delay by Us, our officers, employees or agents in relation to the Service; (collectively, the "excluded damages"), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
b) Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof.
c) If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorised by or claiming through You, our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Malaysia Five Hundred (RM500) only.
 
14. Variation of the Terms
a) We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend the terms of this Agreement or any part thereof without prior notice to You.
b) Your continued use of the Service shall constitute Your acceptance of the amendments upon which the variation, addition or amendment shall be effective and binding on the parties.
c) Any External T&C may be varied by Us from time to time without notice to You.
 
15. Novation & Assignment
a) We may assign and/or novate this Agreement to any third party which We deemed appropriate, which shall be effective upon an email or other electronic notice to You.
b) This Agreement is personal to You, and cannot be assigned by You without Our prior approval in writing.
 
16. Intellectual Property Rights
a) License
Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use the Service on Your Subscriber Equipment/Device for Your personal use only together with any other applications that may be explicitly provided by Us.
b) No Granting of Rights to Third Parties
You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.
c) No Modifications
You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof except to the extent permitted by law.
d) Third Parties
The Service may be incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Service falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.
e) Exclusive Ownership
Any content provided by the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You, or by a third party via Your account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs. Any and all IPRs in the Service, the Yes online material, the Yes logo and the Yes promotional materials are and shall remain Our exclusive property and/or Our licensors. Nothing in this Agreement intends to transfer or vest any such IPRs in or to You. You are only entitled to the limited use of the IPRs granted to You in this Agreement. You will not take any action to jeopardise, limit or interfere with Our IPRs. Any unauthorised use of Our IPRs is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws. All title and IPRs in and to any third party content that may be accessed through the use of the Service, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties.
f) Indemnification
You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.
 
17. Subscriber Equipment
a) You shall maintain and operate suitable and fully compatible fixed access terminal equipment required to access the Service.
b) Any Subscriber Equipment provided by Us to You under Your Service Plan or purchased separately by You from Us will be warranted in accordance with the terms and conditions set out in Our Limited Warranty For Products and Services available at www.yes.my/tnc. Please read our warranty terms and conditions make available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller. SAVE AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING SUCH SUBSCRIBER EQUIPMENT.
 
18. Miscellaneous
a) Incorporation by Reference
All External T&C referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.
b) Governing Law
This Agreement is governed by the laws of the Malaysia.
c) Severability
If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
d) Links to Third Party Sites
Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
e) Conclusive Evidence
A certificate signed by Our authorised personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
f) Deemed Acceptance
You are deemed to have accepted the terms herein by either:-
(i) signing the Service Registration form;
(ii) registering the Service with Us or Our authorized dealer/distributor;
(iii) attaching Your electronic signature at the designated place;
(iv) marking the check box that indicates Your agreement to the terms and conditions; or
(v) using the Service
g) Notice
We may give notice to You by posting at Our website or email to You or SMS to Your mobile number or fax or posting to Your address as stipulated in the Service Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:
i. by post, by the third day from the date of posting;
ii. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or
iii.posting on website, twenty four (24) hours from posting.
 
19. Definitions & Interpretations
Unless the context otherwise requires, these words mean as follows:
a) "Agreement" means the subscription agreement for the Service made pursuant to the Service Registration Form submitted by You and accepted by Us upon the Terms and Conditions herein.
b) "Auto Billing" means the automated payments made from Your selected bank or credit card provider towards Your monthly Bills via an electronic payment system when You select Auto Billing as Your mode of payment.
c) "Bill" means Your statement of account issued by Us containing Your total Commitment Fee, credits and any other charges.
d) "Billing Cycle" means the monthly cycle between billings as generated from Our billing system.
e) "Commitment Fee" means the monthly fixed sum to be paid by You in connection with Your Service Plan.
f) "Contract Period" means a fixed term duration as set out in Your Service Plan.
g) "External T&C" means those current and future documents referred to in Clauses 1(a)(b)(c)(f), 2(f) 3, 5 (e) & (f), 6 (c), 12, and 17(b) herein.
h) "Early Termination Charges" shall have the meaning assigned to it in Clause 10 (b).
i) "IPRs" means intellectual property rights.
j) "MCMC" means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.
k) "Mobile Number" means a unique Mobile Station International Subscriber Directory Number (MSISDN) which is pre-configured in Your SIM Card or provided to you under your Service Plan.
l) "Premises" means the premises at the address as stated in Your Service Registration Form at which the Service is to be provided to You.
m) "Service Registration Form" means a service registration form, whether in electronic mode or any other mode which is used to submit and process registration request for the Service to be provided to a customer.
n) "Service" means the fixed wireless Internet service for Internet access provided by Us to You over Our networks at the designated Premises.
o) "Service Plan" means any of the the service plans that is offered as a package upon certain specific terms in relation to the provision of Service.
p) "SIM Card" means either a card or plug-in module with a microchip which contains a unique Mobile Number and all necessary information of the Yes Subscriber.
q) "SMS" means short messaging service.
r) "“Us" "We" or "Our" means YTL Communications Sdn. Bhd.
s) "Yes Subscriber"means an individual, company or other legal entity who has registered to subscribe for a Service Plan.
t) "Subscriber Equipment" means the fixed access terminal equipment provided by Us in connection with Your Service Plan or purchased by You from Us to access to the Service.
u) "Yes" means Our proprietary trademark and trade name.
v) "You","Your" means the named Yes Subscriber in the Service Registration Form
w) "Yes Stores/Kiosks" means Our retail outlets whose addresses are listed at www.yes.my.
x) "Your Service Plan" means the Service Plan which You have selected during registration or any other Service Plan to which You have subsequently converted to in accordance with the terms herein for the provision of the Service by Us.

Last updated: 6th September 2018

1. The Unlimited FIZ 2 LTE Service Plans ("FIZ 2 Service Plans") area fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form.
4. The FIZ 2 Service Plans.
4.1 1Mbps plan is offered on the following terms:
a. Commitment Fee of RM99 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM150 Activation Fee will be collected upon registration.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 1Mbps plan is being offered from 26 January 2018 until 13 April 2018.
4.2 2Mbps plan is offered on the following terms:
a. Commitment Fee of RM99 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 2Mbps plan is being offered from 14 April 2018 until further notice.
5. SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device.
6. Subscriber Equipment. The FIZ 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc.
7. Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the FIZ 2 Service Plans and Service, and take any other action(s) that We may deem fit.
8. Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the FIZ 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis.
9. Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the FIZ 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the FIZ 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill:
i. Credit card;
ii. Direct debit;
iii. Bank cash deposit machine (CDM);
iv. Automated teller machine (ATM); or
(a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us).
(b) Cheque
(c) Online transfer
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
12. All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly.
13. Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the FIZ 2 Service Plans with prior notice.
14. Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used:
(i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting;
(ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person;
(iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines;
(iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax;
(v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user;
(vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or
(vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
15. The Service provided under the FIZ 2 Service Plans is only for Internet data services and does not include voice calls and SMS.
16. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 6th September 2018

1. The Unlimited Yes Speedzy 2 Service Plans. The Unlimited Yes Speedzy 2 LTE Service Plans ("Yes Speedzy 2 Service Plans") is a fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form.
4. The Yes Speedzy 2 Service Plans.
4.1 1Mbps plan is offered on the following terms:
a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM150 Activation Fee will be collected upon registration.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 1Mbps plan is being offered from 26 January 2018 until further notice.
4.2 2Mbps plan is offered on the following terms:
a. Commitment Fee of RM138 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 2Mbps plan is being offered from 14 April 2018 until further notice.
5. SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device.
6. Subscriber Equipment. The Yes Speedzy 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc.
7. Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes Speedzy 2 Service Plans and Service, and take any other action(s) that We may deem fit.
8. Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes Speedzy 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis.
9. Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the Yes Speedzy 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the Yes Speedzy 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill:
i. Credit card;
ii. Direct debit;
iii. Bank cash deposit machine (CDM);
iv. Automated teller machine (ATM); or
(a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us).
(b) Cheque
(c) Online transfer
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
12. All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly.
13. Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the Yes Speedzy 2 Service Plans with prior notice.
14. Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used:
(i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting;
(ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person;
(iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines;
(iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax;
(v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user;
(vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or
(vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
15. The Service provided under the Yes Speedzy 2 Service Plans is only for Internet data services and does not include voice calls and SMS.
16. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 6th September 2018

1. The Unlimited Yes 4G Home 2 LTE Service Plans ("Yes 4G Home 2 Service Plans") area fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. DefinitionsAll capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a. "Intended Use Address" means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form.
4. The Yes 4G Home 2 Service Plans.
4.1 1Mbps plan is offered on the following terms:
a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 monthswhich shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM150 Activation Fee will be collected upon registration.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 1Mbps plan is being offered from 26 January 2018 until 13 April 2018.
4.2 2Mbps plan is offered on the following terms:
a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as "Plan Advance Payment") will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber's account in the first month bill.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 2Mbps plan is being offered from 14 April 2018 until further notice.
5. SIM Card. You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device.
6. Subscriber Equipment. The Yes 4G Home 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc.
7. Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes 4G Home 2 Service Plans and Service, and take any other action(s) that We may deem fit.
8. Relocation. If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes 4G Home 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis.
9. Early Termination.If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the Yes 4G Home 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the Yes 4G Home 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment. a. Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehandand the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill:
i. Credit card;
ii. Direct debit;
iii. Bank cash deposit machine (CDM);
iv. Automated teller machine (ATM); or
(a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us).
(b) Cheque
(c) Online transfer
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
12. All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly.
13. Data Quota. Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the Yes 4G Home 2 Service Plans with prior notice.
14. Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used:
(i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting;
(ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person;
(iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines;
(iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax;
(v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user;
(vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or
(vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
15. The Service provided under the Yes 4G Home 2 Service Plans is only for Internet data services and does not include voice calls and SMS.
16. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Yes Online Store

Last updated: 6th September 2018

 
1. Applicable Terms and Conditions
1.1 In addition to our Terms of Use of Website and Privacy Policy which govern your use of this website, when you purchase product(s) and On-Site Support Service through this website, by conducting any transactions herein, you will be deemed to have agreed to be bound by this Online Purchase Terms and Conditions. Where there is inconsistency between the Terms and Conditions of Use of Website and Privacy Policy and the Online Purchase Terms and Conditions, these Online Purchase Terms and Conditions will prevail.
1.2 All orders and purchases made through the website (as herein defined) are subject to the Online Purchase Terms and Conditions set out herein. The Online Purchase Terms and Conditions may be updated or amended or changed from time to time without prior notice, at our discretion
1.3 YTL Communications Sdn Bhd may correct errors or inaccuracies and change or update information on the website at any time without notice, including prices and availability of items. All prices listed on the website are in Malaysian Ringgit and all charges will be processed in Malaysian Ringgit.
 
2. Definitions
In this Online Purchase Terms and Conditions:
"the website", "website" means the YES websites and any other sites or portals owned or operated by YTLC.
2.1 "product(s)" means any product(s) made available by YTL Communications Sdn Bhd (including those offered under the "YES" brand name) in the website.
2.2 "YTLC", "our", "us" and "we", refers to YTL Communications Sdn Bhd.
2.3 "you" refers to the customer that enters into and purchases the product in the website, and "your" shall be construed accordingly.
2.4
2.5 "business days" is defined as Monday to Friday excluding all Saturdays, Sundays, Malaysia Public Holidays (which may include certain gazetted State Holidays)
2.6 "YTLD", refers to YTL Digital Sdn Bhd. They carry out YTLC fulfillment roles and responsibilities (from parcel packing to delivery to customer).
 
3. Contract between YTLC and you
3.1 When you place an order to purchase product(s) and the On-Site Support Service (if any) using the website it will be an offer by you to us to purchase such product(s) and On-Site Support Service (if any). Once the order is processed and payment is accepted by the website, it constitutes an acceptance of your offer and a binding contract for the purchase of the product(s) and On-Site Support Service (if any) ordered subject to this Online Purchase Terms and Conditions.
3.2 Once the on-line transaction is successful, an order confirmation will appear on the screen. Your order will be processed with a consignment note number being generated and an email will be sent out to you notifying you that the parcel is on its way and the consignment note number so that you may track the delivery on the courier company's website.
3.3 Please note that in cases of new subscribers signing on to the YES service through the purchase of a Service Plan or where a pre-existing YES subscriber upgrades or revises or changes Service Plans through use of this online facility, the billing cycle for the new Yes account (and all accompanying obligations for payment associated therewith) will commence immediately upon successful notification of the online transaction, notwithstanding the time taken for the purchased product (if any) to be delivered and/or to arrive at its designated point of delivery or the date of it being received/accepted.
 
4. Privacy
4.1 When you access the website, we may collect the following information:
  1. anonymous web statistics collected as you browse the website;
  2. personal information you knowingly provide us.
4.2 Some portions of the website may require that you provide your personal information. Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of this website.
4.3 You agree that we may use your personal information for planning, research, design and marketing of services, rendering assistance to law enforcement, government or regulatory agencies, or complying with any applicable laws or any order of court.
4.4 Any information disclosed by you in the public areas of the website (such as social networking links, comments columns and forums) becomes public information. We do not control information published in these public areas or in their associated links and you are advised to exercise caution when disclosing information in these areas.
 
5. Prices and Payment
5.1 Prices and any additional related charges (where applicable) are as published on the website for the product(s) and the On-Site Support Service on the date of your order.
5.2 Sales and Service tax (SST), and delivery charges, if any, will be added to your order at current rates unless stated otherwise.
5.3 You agree that the details which you are providing in the order are true, accurate, current and complete and that the details of any credit or debit card used are correct and your own.
5.4 You agree that the details which you are providing in the order are true, accurate, current and complete and that the details of any credit or debit card used are correct and your own.
5.5 Confirmation of your payment will be displayed on screen followed up by an email once it has been authorized and accepted. If payment has been withheld by the banks/payment gateway for whatever reasons, even if the transaction was successful, we will have the discretion to defer the delivery or cancel the order, in which case you will be notified by email and telephone call from our customer care centre ("YES Care").
5.6 We accept no liability if a payment is refused or declined by the bank and/or credit/debit card supplier for any reason, whatsoever.
5.7 We will make every effort to ensure that all products and/or services published on the website are correctly priced. However, if a mistake or typographical error results in a product or service being incorrectly priced, we will notify inadvertent purchasers accordingly and we will NOT have an obligation to provide the product(s) and/or the On-Site Support Service at such incorrect price. In such instances, reasonable discretion will be used to resolve such matters.
5.8 We accept no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.
 
6. Delivery of Product(s)
6.1 Your order will be fulfilled within 5 business days after successful clearance of your payment for the purchase unless specified otherwise (for special order products) or the product(s) you ordered is temporarily unavailable, in which case you will be notified through email and/or telephone by our YES Care personnel. If you do not receive the product within the stipulated days herein, you are to contact YES Care at the number shown below.
6.2 Products ordered shall be delivered by our authorised courier agent to the address provided by you in the order. Please note that to minimize the likelihood of mistaken delivery and/or theft, you MUST be available to accept personal delivery and sign acknowledgement of the delivery for the order, which delivery shall be subject to production of the identification documents stated in clause 6.7 below.
6.3 If the product(s), including the replacement product(s) mentioned in clause 6.7, is not delivered on the first delivery attempt, our authorised courier agent will leave a note for you to make arrangements for a second delivery or to collect the purchased product(s) at such time and place as mentioned therein.
6.4 If you do not collect the product(s) from our authorised courier agent within five (5) days from the date of the delivery attempt ("The Collection Period"), the purchased product(s) will be returned to our central storage facility and you can, in the succeeding 90-day period ("The Holding Period") make an appointment via email to YesCare and thereafter, collect the purchased product(s) personally at our YES Store at One Oriental Place, Kuala Lumpur, the address of which is stated below. Any packages remaining uncollected at the expiry of the Holding Period will be forfeited.
6.5 A fee may be imposed on you if additional delivery is required, whether requested by you or otherwise, for any reason following an unsuccessful delivery attempt by YTLC. No changes to the delivery address and/or delivery dates shall be entertained once an order has been made by you on the website.
6.6 You agree that there will be no refund for the purchase of the product(s) and we shall not be held responsible in any way in the event that we are not able to deliver to you or you are unable to collect the product(s) due to any of the following reasons:
  1. you are unavailable to accept personal delivery of the product(s) at the time agreed;
  2. you failed to collect the product(s) at the designated time and place;
  3. the address that you have provided cannot be located;
  4. you are not contactable by means of the contact numbers provided by you; or
  5. the information disclosed by you is inaccurate, untrue or false.
6.7  
  1. Upon delivery of the product(s) to you and in the presence of our authorised courier agent, you are required to produce your NRIC, passport or any other identification document for verification of identity and inspect the product(s) to verify that the product(s) is complete with the necessary accessories, does not have any cosmetic defects and is capable of its basic functionality;
  2. If you discover, upon a cursory visual inspection or examination, that the product(s) is damaged and which damage is not merely superficial or visibly trivial damage, then you may reject the product(s) by informing YES Care immediately and returning the product(s) to us within three (3) days from the date of receipt, and we shall replace the product(s) which are in accordance with this Online Purchase Terms and Conditions within five (5) business days from the date we receive the same from you.
  3. Due acceptance will be deemed to have occurred upon the lapse of three (3) days from the date of delivery. Once accepted, YTLC shall not be responsible for any defects save and except for such issues covered under the terms of our Limited Warranty.
  4. Except for genuine cases falling under the ambit of our Limited Warranty, all purchases are deemed to be final and not subject to refund, return or exchange once due delivery has been effected.
6.8 We may ask for additional Personal Data, if reasonably necessary, for the purposes of verification of your identity or fraud prevention purposes.
6.9 Uncollected packages remaining with our duly authorised courier company after the 5-day Collection Period will be transferred to our central storage facility and you will thereafter be required to personally make arrangement with YTLC via email (YesCare) for your order collection at Yes Store at One Oriental Place or request for another delivery (delivery charges will apply) within the applicable Holding Period. Any packages remaining uncollected at the expiry of the Holding Period will be forfeited.
 
7. Content and Related User Conduct
7.1 You understand that you are responsible for any content that you post or transmit on or through the website.
7.2 You agree not to cause, nor knowingly allow others to cause, any disruption, nuisance, annoyance, or inconvenience, whether to YTLC or any of its customers or users of the website by any means.
7.3 You agree to use the website in a manner consistent with all applicable laws and regulations.
7.4  
  1. contains any advertising and promotional message;
  2. violates or infringes any laws, regulatory requirements or codes;
  3. infringes or violates any copyright, trademark or any other intellectual property, personal or proprietary rights of any person, or violates any obligation of confidence or any other proprietary right;
  4. contains any obscene, offensive, defamatory or otherwise actionable material;
  5. undermines the security or integrity of the website, including without limitation by importing any viruses, Trojan horses, time bombs or other disabling devices/items intended to detrimentally interfere, damage, surreptitiously intercept or expropriate such equipment, systems or networks;
  6. contains any errors, whether technical or otherwise; or
  7. contains any material in any form that would otherwise render YTLC liable or expose YTLC to any proceedings whatsoever.
7.5 You may not use any robot, spider, or other automatic or manual device/item or process to monitor or copy our web pages or any portion of the content contained herein without YTLC's express written permission.
7.6 You may not use any device/item, software or routine to interfere or attempt to interfere with the proper working of the website, or to impose an unreasonable or disproportionately large load on the servers serving the website.
7.7 YTLC shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via the website. Without limiting the foregoing, YTLC shall have the right to remove any content that violates these Online Purchase Terms & Conditions or is otherwise objectionable.
7.8 Content posted or submitted to website:
  1. you agree to grant to YTLC a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to public areas of the website by all means and in any media now known or hereafter developed. You also grant to YTLC the right (though you acknowledge and agree that YTLC shall not be so obliged) to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against YTLC for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us;
  2. except for any personal, individually identifying information which we have agreed to keep confidential, any feedback, data, answers, questions, comments, suggestions, plans, ideas or the like that you send to us via the website, via email or otherwise, will be treated as being non-confidential and nonproprietary. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you send us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.
 
8. Postings by Third Parties and Hyperlinks to Third Party Websites
8.1 This website may contain hyperlinks to other websites which are neither maintained nor controlled by YTLC, or may contain content posted on or via the website by third parties. Therefore, YTLC shall not be responsible for any errors or omissions in any content in the website, or the content, products or services of any hyperlinked website or any hyperlink contained in a hyperlinked web site, nor for the privacy and security practices employed by these other website, and shall not be liable for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via the website, or arising from access to those websites. Use of the website and any hyperlinks and access to such hyperlinked websites are entirely at your own risk.
8.2 You acknowledge that YTLC has no control over and excludes all liability for any material on the Internet which can be accessed by using the website. Neither can we be deemed to have endorsed the content.
 
9. Hyperlinks from Third Party Websites
9.1 You agree that caching, hyperlinking to, and framing of the website or any of the contents are strictly prohibited.
 
10. Cancellations and Refunds
10.1 Once the purchase contract is made upon the acceptance of the payment by the website, the order is firm and there shall not be any cancellation of the order except as expressly provided in this Online Purchase Terms and Conditions
10.2 Notwithstanding the foregoing, we reserve the right to cancel any order of the product(s) and/or On-Site Support Service, before or after the acceptance of the payment for the product(s) under the following circumstances: -
  1. your credit line is not sufficient to cover the payment amount;
  2. we are unable to take payment from your credit/debit card;
  3. order details including your personal information are not fulfilled or wrong or suspected to be forged or fake;
  4. the manufacturer of the product(s) ceases production of the product(s) or stops taking orders;
  5. the product(s) is out of stock;
  6. if in the opinion of YTLC, the ability of YTLC to render the On-Site Support Service is impaired by circumstances beyond its reasonable control (i.e. out of coverage); or
  7. any other reasons that YTLC is unable to supply the products and/or provide the On-Site Support Service you ordered.
10.3 In such case where the order has been cancelled by us we will notify you by email and you are entitled to a refund, if any. Such refund, if any, will be made to you by cheque within 30 days from the date of notification of cancellation.
 
11. Warranty of Product(s)
9.1 The limited warranties applicable to the product(s) can be found at www.yes.my/tnc or in the documentation YTLC provides with your product(s).
 
12. Indemnity
12.1 You agree to indemnify, defend and hold harmless YTLC, its directors, officers, employees, suppliers, licensors, agents, and any third party content providers, from and against any losses, damages, claims, costs, expenses, demands, and actions, due to or arising out of your use of the website, your access or connection to the website, your violation of these Online Purchase Terms & Conditions, or your violation of any rights of another. These obligations will survive any termination of your relationship with YTLC or your use of the website. YTLC reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with YTLC in asserting any available defenses.
12.2 YTLC shall not be liable in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss, damage or liability incurred or sustained by you caused by or as a result of:
  1. any failure, delay, interruption to or disruption of the website in the transmission or reception of any data through the website, howsoever caused or arising;
  2. any malfunction, failure or defect whatsoever from any device or equipment (which shall include all hardware and software) used to connect to the website or any of the services offered;
  3. any loss, corruption or deletion of any data or information transmitted to or stored in any system or equipment, howsoever caused or arising;
  4. any event the occurrence of which YTLC is unable to control or avoid by the use of reasonable diligence, including but not limited to the failure, shortage or interruption of electrical power or supply, riots or civil commotion, strikes, lock outs or trade or labour disputes or disturbances, plague, epidemic or quarantine, fire, flood, drought or acts of any government or sovereign, change in any Law, acts of war or terrorism (whether real or perceived), inclement or extreme weather conditions and acts of God;
  5. the disclosure and/or publication by YTLC of any information or data relating to you, howsoever caused or arising;
  6. the use in any manner and/or for any purpose whatsoever by any person at any time whatsoever and from time to time of any information or data relating to you through the use of the website;
  7. any error, omission or inaccuracy in any information provided by YTLC whether to you or any person and whether in any publication or as part of or in connection with the website or otherwise.
 
13. Disclaimer of Warranties
13.1 You expressly understand and agree that:
  1. You assume total responsibility and risk for your use of the website and the Internet. YTLC does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the website, any merchandise, information or service provided through the website or on the Internet generally, and YTLC shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. The website and any software made available on the website are provided on an "as is, as available" basis.
  2. YTLC makes no warranty that:
    1. the website will meet your requirements or will always be accessible;
    2. the website will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
    3. the results that may be obtained from the use of the website will be accurate or reliable;
    4. the quality of any products, services, information, or other material purchased or obtained by you through the website will meet your expectations, and;
    5. any errors in the website will be corrected.
 
14. The Entire Agreement
14.1 This Online Purchase Terms and Conditions, Terms of Use of Website and Privacy Policy and any document expressly referred to in them, represent the entire agreement between you and YTLC in relation to the purchase of YTLC's online products and services and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
 
15. Limitation of Liability
15.1 In no event will YTLC and/or its associated companies be liable for any indirect, incidental, consequences, aggravated, exemplary on punitive damages including but not limited to economic losses, loss of goodwill on reputation or special indirect losses suffered by you or any party including third party even if YTLC has been advised of the possibility of such damages in advance, and all such damages are expressly disclaimed.
15.2 YTLC and its associated companies will not be held responsible for any delay or failure to comply with its obligations under this Online Purchase Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control.
15.3 The maximum liability of YTLC for damages, if any, under this agreement shall not exceed the total amount paid by you for the product(s).
 
16. Availability
16.1 YTLC may change, suspend, or terminate all or any part of usage of the website, the access or availability of the Product website/link, at any time, with or without reason. You acknowledge that the operation of our website may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and YTLC shall not be responsible to you or others for any such interruptions, errors or problems or an outright discontinuance of the website or the specific Product website/link.
16.2 Cause for such termination shall include, but not be limited to:
  1. requests by law enforcement or other government agencies;
  2. discontinuance to the website (or any part thereof);
  3. unexpected technical or security issues or interruption, disruption or congestion problems;
  4. you have engaged in fraudulent or illegal activities;
  5. your access or use in connection with or for the purposes of any activities which would or may cause any irritation, annoyance, embarrassment, harassment, disturbance or nuisance of any kind whatsoever to or otherwise be prejudicial to the interests of YTLC or any person;
  6. you breach any of these Online Purchase Terms & Conditions;
  7. you have perpetrated a fraud on the website or has conducted yourself in a manner which may result in perpetrating (or which, in the opinion of YTLC, constitutes and attempt to perpetrate) a fraud on YTLC or the website.
16.3 YTLC shall not be liable to you or any third-party for any termination made in YTLC's sole discretion.
 
17. Law
17.1 This Online Purchase Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the parties shall submit to the exclusive jurisdiction of the courts of Malaysia.
17.2 YTLC's failure to insist upon or enforce strict performance of any provision of these Online Purchase Terms & Conditions shall not be construed as a waiver of any provision or right.
17.3 If any part of these Online Purchase Terms & Conditions is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
17.4 Any part of these Online Purchase Terms & Conditions that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other part of the these terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17.5 These Online Purchase Terms & Conditions are for the benefit of YTLC and its directors, officers, employees, suppliers, licensors, agents, and any third party content providers to the website. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
17.6 All product(s)s offered on the website shall be subject to their respective terms and conditions as further stipulated in www.yes.my/tnc.
17.7 YTLC reserves the right at its absolute discretion to vary, delete or add any of these Online Purchase Terms & Conditions from time to time without prior notice.
 
18. Complaints
18.1 If there is an occasion where an issue has not been resolved to your satisfaction you may contact YES Care at 018 333 0000 or via email at YesCare regarding your complaint.

YesCare operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays)
 

Last updated: 14 Dec 2012

 
1. Your order will be delivered to your stated delivery address within five (5) business days of you successfully completing the necessary online transaction process. You must be personally present to receive the package. Third party acceptance, authorised by you or otherwise, will not be permitted. You may also view your order delivery status at https://www.yes.my/shop/trackOrderStatus.do.
2. Proof of identity via NRIC/Passport (which particulars must match those provided earlier during the registration/purchase process) will be required before our delivery personnel will release the delivery package to you. We will not be responsible for unauthorised use of your NRIC/Passport by third parties to intercept, steal or misappropriate deliveries intended for you.
3. You are obliged to verify the items delivered to you. We will not be responsible for items wrongly delivered and accepted by you and we reserve our right to claim for the recovery of such items (or their equivalent value).
4. In the event you are not at the delivery address provided by you to receive the package, our authorised courier agent will leave a note for you to make arrangements for a second delivery or to collect the purchased product(s) at such time and place as mentioned therein. If you are not able to collect your order upon 2nd delivery attempt, you will be required to collect your order from the relevant branch office of our authorised courier service (details of which will be provided by our delivery personnel upon the occurrence of an uncollected delivery) within a period of five (5) days from the date thereof ("The Collection Period").
5. Uncollected packages remaining with our authorised courier service after the 5-day Collection Period will be transferred to the Yes central storage facility and be kept for a further ninety (90) day period, during which time you may make an appointment for collection via email to YesCare and thereafter, personally collect your order from the Yes Store at One Oriental Place or request for another delivery (delivery charges will apply) subject to production of the necessary proof of identity. Any packages remaining uncollected thereafter will be forfeited.

Roaming

Last updated: 6th September 2018

The following terms and conditions shall apply to our Prepaid Roaming Service and Postpaid Roaming Service (each hereinafter referred to as a "Roaming Service"). Please read the following terms carefully, as your access and continued use of our Roaming Service shall constitute your acknowledgment and acceptance of these terms.
 
These Roaming Service Terms and Conditions supplement the Prepaid Service Terms & Conditions and the Postpaid Service Terms & Conditions available at www.yes.my/tnc.
 
1. Roaming Service is available in certain countries outside Malaysia as stated on our website at www.yes.my.
2. We reserve the right at our sole discretion to determine whether you are eligible for and/or will be offered the Roaming Service.
3. You shall be responsible to pay for all charges accumulated while roaming which will be debited from your Yes account, including all relevant charges based on our roaming rates stated on our website [http://www.yes.my/roaming], the roaming country's rates, Pay-As-You-Use rates and/or any other charges imposed by us from time to time. You shall also be responsible to bear and pay all surcharges, SST, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated by us from time to time, incurred in using the Roaming Service.
4. A deposit may be required for Roaming Service to certain countries.
5. We and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which you may sustain from or through the suspension/termination/interruption/loss of or inability to use the Roaming Service due to any cause whatsoever.
6. You shall be subject to all terms and conditions of these Roaming Service Terms and Conditions and such other terms and conditions as we deem fit as imposed from time to time including in respect of additional charges when using the Roaming Service.
7. For data services, your monthly access fees only cover domestic data usage and do not include data usage overseas.
8. We make no warranty or representation that your mobile device will be able to utilize the Roaming Service. Any inability to utilize Roaming Service shall not annul these Roaming Service Terms and Conditions or absolve, diminish or affect your liability to observe and perform your obligations herein.
9. We reserve the right, without being liable to you whatsoever, not to provide or continue to provide or to discontinue providing the Roaming Service at any time and without assigning any reason thereof.
10. You shall promptly report to us and in any case within 24 hours, any lost or stolen SIM Card. Until such report has been received by us, you shall be liable for all charges incurred under your Yes account.
11. You hereby affirmatively consent to and authorise YTL Communications Sdn Bhd to collect, use and/or disclose your personal data in accordance our Privacy Policy available at [www.yes.my/tnc/general-tnc#pp].

YesRoam Promotion

1. This YesRoam Promotion ("this Promotion") is subject to our general Roaming Service Terms and Conditions as set out [above], and any other terms and conditions as may be stipulated by us from time to time.
2. YesRoam passes apply only to Yes' preferred roaming operators in the designated countries/destinations listed at www.yes.my. We reserve the right to revise and/or amend the list of the preferred roaming operators without prior notice.. The use of YesRoam Pass in such designated countries/destinations is subject to availability of the preferred roaming operator's network. We will not be liable to you or any other party for any unavailability, interruption, network quality or other network-related problems that are beyond our control.
3. You need to log onto Yes' preferred roaming operator in the designated countries/destinations in order to enjoy the YesRoam passes without incurring additional charges. Should you roam with a non-preferred roaming operator, our standard Pay-As-You-Use (PAYU) charges as stated on our website www.yes.my will apply.
4. The daily capped data charges are applicable on a per country/destination basis for the designated preferred roaming operators.
5. The capped data charges are applicable on a daily basis and will be reset automatically each day at 23:59:59 of visited capital city time zone. A new data roaming daily capped charge will apply thereafter until you switch off your data roaming and mobile data in your mobile device setting.
6. Any unused data allowance on YesRoam cannot be rolled over to the next day.
7. This Promotion is intended for personal and non-commercial purpose only, and is subject to the relevant roaming operator's Fair Usage Policy and our Fair Usage Policy set out in [www.yes.my/tnc/general-tnc#pp]. If we, in our sole discretion, determine that your data usage is in excess of the fair usage, we may, without any notification and liability to you, suspend, restrict and/or terminate your access to the Roaming Service.
8. We may amend these terms and conditions from time to time. Access, usage or continued usage of the YesRoam shall constitute your acceptance of these terms and conditions.

CREDIT LIMIT

The Credit Limit of your Service Plan (if applicable) shall not apply to your Roaming Service charges. You are required to monitor your own talktime, SMS and data usage while you are abroad. You shall be solely responsible for all Roaming Service charges incurred under your account.

Archives

Last Updated: 1 April 2015

1. FIZ Service Plan. The Unlimited FIZ Service Plan ("FIZ Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. Definitions: All capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
  1. "Activation Fee" means the sum of RM 150 (exclusive of GST) to be paid by You for the activation of the FIZ Service Plan upon registration.
  2. "Commitment Fee" means the monthly fixed sum of RM 89 (exclusive of GST) to be paid by You in connection with the Service provided under the FIZ Service Plan.
  3. "Device Upfront Payment" means the amount of payment, if any, which is required to be paid by You for the Yes Device provided under the FIZ Service Plan.
  4. "GST" has the meaning given to it in Clause 13 below.
  5. "Intended Use Address" means Your address for the authorized Yes Device and to access the Service as stated in the Service Registration Form.
  6. "Plan Advance Payment" means an amount equal to one (1) month's Commitment Fee to be paid by You upon registration of Your FIZ Service Plan.
  7. "Yes Device" means the WiFi modem device called "Yes 4G White Zoom".
4. Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s).
5. Yes Device. The FIZ Service Plan will entitle You to a Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at http://www.yes.my/tnc.
6. Intended Use Address. You are required to provide a "Billing Address" and a "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the FIZ Service Plan and Service, and take any other action(s) that We may deem fit.
7. Relocation. If You relocate, or transfer, You shall provide us (via Interaction Centre) with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the FIZ Service Plan except in exceptional cases to be determined at our sole discretion on a case by case basis.
8. Contract Period & Commitment Fee. Under this FIZ Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
9. Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the FIZ Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the FIZ Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment Upon Registration. The one-time Activation Fee and the Plan Advancement Payment will be required to be paid by You upon registration of the FIZ Service Plan. The Activation Fee is non-refundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You.
12. Payment. (a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made. (b) You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service suspension or termination, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges. (c) Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. (d) You may choose any of the following payment options for making payment on Your Bill: (i) Credit card; (ii) Direct debit; (iii) Bank cash deposit machine (CDM); (iv) Automated teller machine (ATM); or (v) cash payment (at Yes Stores/Kiosks only). Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks' ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time. (e) Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of subscription. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. You may, at any time, terminate the Auto Billing facility for Your account by de-activating it at www.yes.my/myselfcare and subject to such terms and conditions as may apply. Termination of the Auto Billing facility will take effect immediately upon Your successful de-activation of the facility. Alternatively, You may submit a written notice to any of Our Yes Stores/Kiosks (as listed at www.yes.my) for the termination of Auto Billing to Your account. In such instance termination of Auto Billing to Your account will take effect within seven (7) working days from the date of receipt of the said notice by Us.
13. Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable.
14. Unlimited Internet Access. Subject to the Service provisioning on an "as is" and "as available" basis, The Service enables You to unlimited Internet access at the download speed up to 1 Mbps and upload speed of 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Premises and may be less than 1 Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
15. Data Quota: Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30 GB under the FIZ Service Plan with prior notice.
16. Restricted Activities: The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
17. Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the FIZ Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN.
18. Amendments to the FIZ Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions.

Last updated: 1 April 2015

1. Yes Speedzy Service Plan. The Unlimited Yes Speedzy 1Mbps Service Plan ("Yes Speedzy Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Te111s and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. Definitions. All capitalized words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a) "Activation Fee" means the sum of RM150 (exclusive of GST) to be paid by You for the activation of the Yes Speedzy Service Plan upon registration.
b) "Commitment Fee" means the monthly fixed sum of RM119 (exclusive of GST) to be paid by You in connection with the Service provided under the Yes Speedzy Service Plan.
c) "Upfront Payment" means the amount of payment, if any, which is required to be paid by You for the Yes Device provided under the Yes Speedzy Service Plan.
d) "GST" has the meaning given to it in Clause 13 below.
e) "Intended Use Address" means Your address for the authorized Yes Device and to access the Service as stated in the Service Registration Form.
f) "Plan Advance Payment" means an amount equal to one (1) month's Commitment Fee to be paid by You upon registration of Your Yes Speedzy Service Plan.
g) "Yes Device" means the WiFi modem device called "Yes 4G White Zoom".
4. Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s).
5. Yes Device. As part of Your subscription to the Yes Speedzy Service Plan, You will be provided Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices, which can be found at www.yes.my/tnc.
6. Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) address or location and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without Your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes Speedzy Service Plan and Service, and take any other action(s) that We may deem fit.
7. Relocation. If You relocate, or transfer, You shall provide Us (via Interaction Centre) with prior written notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes Speedzy Service Plan except in exceptional cases to be determined at Our sole discretion on a case by case basis.
8. Contract Period & Commitment Fee.Under this Yes Speedzy Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
9. Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the Yes Speedzy Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which You have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which You have subscribed or may subscribe to use or access the Yes Speedzy Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment Upon Registration. The one time Activation Fee and if applicable, the Upfront Payment and/or Plan Advancement Payment will be required to be paid by You upon registration of the Yes Speedzy Service Plan. The Activation Fee is nonrefundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You.
12. Payments.
a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may, without any liability to You, bar or suspend the Service until full payment is made.
b) You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service suspension or termination, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c) Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged.
d) You may choose any of the following payment options for making payment on Your Bill:
  1. Credit card;
  2. Direct debit;
  3. Bank cash deposit machine (CDM);
  4. Automated teller machine (ATM); or
  5. cash payment (at Yes Stores/Kiosks only).
Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks’ ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of Our Bills are stipulated in Our portal at www.yes.my and will be updated from time to time.
e) Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of subscription. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. You may, at any time, terminate the Auto Billing facility for Your account by deactivating it at selfcare.yes.my/myselfcare and subject to such terms and conditions as may apply. Termination of the Auto Billing facility will take effect immediately upon Your successful deactivation of the facility. Alternatively, You may submit a written notice to any of Our Yes Stores/Kiosks (as listed at www.yes.my) for the termination of Auto Billing to Your account. In such instance termination of Auto Billing to Your account will take effect within seven (7) working days from the date of receipt of the said notice by Us.
13. Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable.
14. Unlimited Internet Access. The Service is provided on an "as is" and "as available" basis. Under the Yes Speedzy Service Plan, You are entitled to unlimited Internet access at the download speed up to 1 Mbps and upload speed of up to 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Intended Use Address. Fair Usage Policy applies.
15. Data Quota. Notwithstanding anything herein, We reserve the right to implement a monthly download data volume cap of 30 GB under the Yes Speedzy Service Plan.
16. Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other online services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect Our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on Our network in Our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "autoresponders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in Our sole discretion, violates Our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
17. Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the Yes Speedzy Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN.
18. Amendments to the Yes Speedzy Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions.

Last updated: 1 April 2015

1. Yes 4G Home Internet Service Plan. The Unlimited Yes 4G Home Internet 1Mbps Service Plan ("Yes 4G Home Internet Service Plan") is a fixed wireless Internet service offered by YTL Communications Sdn Bhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
2. Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
3. Definitions. All capitalized words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a) "Activation Fee" means the sum of RM198 (exclusive of GST) to be paid by You for the activation of the Yes 4G Home Internet Service Plan upon registration.
b) "Commitment Fee" means the monthly fixed sum of RM129 (exclusive of GST) to be paid by You in connection with the Service provided under the Yes 4G Home Internet Service Plan.
c) "Upfront Payment" means the amount of payment, if any, which is required to be paid by You for the Yes Device provided under the Yes 4G Home Internet Service Plan.
d) "GST" has the meaning given to it in Clause 13 below.
e) "Intended Use Address" means Your address for the authorized Yes Device and to access the Service as stated in the Service Registration Form.
f) "Plan Advance Payment" means an amount equal to one (1) month's Commitment Fee to be paid by You upon registration of Your Yes 4G Home Internet Service Plan.
g) "Yes Device" means the WiFi modem device called "Yes 4G White Zoom".
4. Yes ID. You will be provided a unique Yes ID which will be Your username to access and use the Service. The Yes ID can only be used for the Service via the authorized Yes Device installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device including any other Yes device(s).
5. Yes Device. As part of Your subscription to the Yes 4G Home Internet Service Plan, You will be provided Yes 4G White Zoom device to be used at the Intended Use Address for the wireless Internet access connection. The Yes Device shall be subject to the terms in the Limited Warranty for Products and Devices, which can be found at www.yes.my/tnc.
6. Intended Use Address. You are required to provide a "Billing Address" and an "Intended Use Address" in the Service Registration Form. "Intended Use Address" is the address where the authorized Yes Device will be installed and placed for use to access the Service and You shall only use or access the Service via the authorized Yes Device at Your Intended Use Address. You shall not install, use or access the Service via the authorized Yes Device in any other (residential or commercial) address or location and You are solely responsible to ensure that that no one uses the authorized Yes Device to access the Service assigned to Your Intended Use Address without Your authorization. In the event the authorized Yes Device is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes 4G Home Internet Service Plan and Service, and take any other action(s) that We may deem fit.
7. Relocation. If You relocate, or transfer, You shall provide Us (via Interaction Centre) with prior written notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes 4G Home Internet Service Plan except in exceptional cases to be determined at Our sole discretion on a case by case basis.
8. Contract Period & Commitment Fee. Under this Yes 4G Home Internet Service Plan, You will be required to subscribe to the Service for a minimum Contract Period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
9. Early Termination. If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely.
10. No Service Migration. You shall not be able to migrate to the Yes 4G Home Internet Service Plan from any and all existing/active or future Yes postpaid and prepaid services offered by Us which You have subscribed or may subscribe to. You shall not be able to use Your existing or future Yes ID provided under any other Yes postpaid and prepaid services which You have subscribed or may subscribe to use or access the Yes 4G Home Internet Service Plan. We reserve the right to revise this term from time to time and when deemed necessary by Us.
11. Payment Upon Registration. The one time Activation Fee and if applicable, the Upfront Payment and/or Plan Advancement Payment will be required to be paid by You upon registration of the Yes 4G Home Internet Service Plan. The Activation Fee is nonrefundable. If You are a non-Malaysian subscriber, You will additionally be required to pay a refundable deposit of RM100 which will be refunded to You free of interest 45 days after the expiry or termination of the Service subject to deduction of any amount due to Us from You.
12. Payments.
a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may, without any liability to You, bar or suspend the Service until full payment is made.
b) You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correctly rendered and final. To avoid Service suspension or termination, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c) Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged.
d) You may choose any of the following payment options for making payment on Your Bill:
  1. Credit card;
  2. Direct debit;
  3. Bank cash deposit machine (CDM);
  4. Automated teller machine (ATM); or
  5. cash payment (at Yes Stores/Kiosks only).
Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks’ ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of Our Bills are stipulated in Our portal at www.yes.my and will be updated from time to time.
e) Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of subscription. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. You may, at any time, terminate the Auto Billing facility for Your account by deactivating it at selfcare.yes.my/myselfcare and subject to such terms and conditions as may apply. Termination of the Auto Billing facility will take effect immediately upon Your successful deactivation of the facility. Alternatively, You may submit a written notice to any of Our Yes Stores/Kiosks (as listed at www.yes.my) for the termination of Auto Billing to Your account. In such instance termination of Auto Billing to Your account will take effect within seven (7) working days from the date of receipt of the said notice by Us.
13. Goods and Services Tax (GST). If at any time We are required under applicable law to impose any goods and services tax or any similar value added tax (collectively, referred to as "GST") on the sale of goods or to the provision of services to You, then, for the avoidance of doubt, any amount payable by You in connection therewith shall be deemed to be net of such tax and You shall be liable to pay to Us the GST in addition to such amounts payable.
14. Unlimited Internet Access. The Service is provided on an "as is" and "as available" basis. Under the Yes 4G Home Internet Service Plan, You are entitled to unlimited Internet access at the download speed up to 1 Mbps and upload speed of up to 384 Kbps. The actual speed will vary depending on Your access equipment/device, coverage limitation, the location of the Intended Use Address. Fair Usage Policy applies.
15. Data Quota. Notwithstanding anything herein, We reserve the right to implement a monthly download data volume cap of 30 GB under the Yes 4G Home Internet Service Plan.
16. Restricted Activities. The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other online services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect Our network are not permitted on Yes's network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on Our network in Our sole discretion. Our Service may not be used: (i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person; (iii) to disrupt email use by others using automated or manual routines, including, but not limited to "autoresponders" or cancel bots or other similar routines; (iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail," unsolicited commercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties' Internet based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user; (vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or (vii) for any other reason that, in Our sole discretion, violates Our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service.
17. Voice calls, SMS, Yes Life and Yes Mail. The Service provided under the Yes 4G Home Internet Service Plan is only for Internet data services and does not include voice calls, SMSes, Yes Life, Yes Mail, and/or MSISDN.
18. Amendments to the Yes 4G Home Internet Service Plan. We reserve the right to change, amend and alter any part of these Terms and Conditions without prior notice. However, customers who have subscribed to the Service will be notified in accordance with the Fixed Wireless Internet Service Terms and Conditions. Continued usage of the Service by You will be deemed as acceptance by You of the changed or revised Terms and Conditions.

Last updated: 24 Feb 2015

The following terms and conditions are deemed to have been accepted by you, the subscriber, upon your purchase of the Valuepack and use of the Valuepack .
1. Definitions & Interpretations. Capitalised word which is not defined herein shall have the same meaning as prescribed to it in the Prepaid Services Terms and Conditions. Unless the context otherwise requires, the following words shall have the meaning as prescribed: (a) "Rights" means the rights as defined in Clause 2 herein. (b) "Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd. (c )"You", "Your" means the subscriber of the Yes prepaid service. "Yes Prepaid Service" means the Service offered by Yes under its Prepaid Terms and Condtions.
2. Rights Granted. The Valuepack is a prepaid service package which may be purchased to top up an existing and valid Yes Prepaid Service account. Each Valuepack comprises a certain quantity of data capacity allocation which gives You the right to access and use the Internet. Certain Valuepack packages may also include free voice services and/or SMS (hereinafter the data, free voice services and free SMS shall collectively be referred to as "Rights"). The details of the Rights granted under the various Valuepack packages are stated in their respective Valuepack sheets or at our web site http://www.yes.my/prepaid#valuepack. Rights granted under Valuepack packages are subject to Yes Prepaid Service Terms and Conditions which can be viewed or downloaded at www.yes.my. Where the Valuepack packages do not grant You the right to voice services or SMS but You would like to access Yes voice services and SMS services, your Prepaid Service account must be uploaded with Usage Credits which may be purchased online at www.yes.my or from any of our Yes stores, which are listed at http://www.yes.my/store-locator.
3. Validity Period. The validity period of a Valuepack is 30 days from the date of purchase or until the Rights granted under the Valuepack package is completely utilised (whichever is earlier).
4. Unused Right. Unused or any balance of Rights in a Valuepack that exist upon the expiry of the said 30 day period will not be carried over beyond the 30 day period. Such unused Rights will be forfeited without refund.
5. Peak/Off-peak Data Capacity. If a Valuepack package comprises of peak hours and off-peak hours data capacity allocation (as set out in the relevant product details), the data capacity allocated for off-peak hours cannot be used during peak hours or be converted to peak hours and vice versa. Please go to www.yes.my to view the details of Our different types of Valuepack packages.
6. Rebates. Under the Valuepack You are not entitled to rebates as per the Rebate & Reward Scheme that is currently implemented.
7. Cancellation. Once You have purchased the Valuepack , You will immediately be able to enjoy the Rights under Your valid Yes Prepaid Service account. Any termination of Your Yes Prepaid Service account or cancellation of a Valuepack by You will result in the forfeiture of all the Rights in the Valuepack without any refund.
8. Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment.

Last updated: 27 Sept 2013

The following terms and conditions and the Prepaid Service Terms and Conditions are deemed to have been accepted by you, the subscriber, upon your purchase of any of Our Starter Packs.
1. Prepaid Service Terms and Conditions: The terms and conditions herein shall apply in addition to and not in substitution of the Prepaid Service Terms and Conditions with respect to any Yes Services provided under the Starter Pack.
2. Definitions. Capitalised word and expression used herein which is not defined below shall bear the same meaning assigned to it in the Prepaid Service Terms and Conditions:
a. "Activity" means the purchase of any Reload or Valuepack to top up the Prepaid Service account or any chargeable voice call, SMS or data usage activity performed via the Prepaid Service account.
b. "MSISDN" means Mobile Station International Subscriber Directory Number, a mobile number provided for use with Yes Services
c. "Prepaid Service" means the Yes Services offered by Yes under its Prepaid Terms and Conditions.
d. "Prepaid Service Terms and Conditions" means the terms and conditions of Our Prepaid Service as stipulated at www.yes.my/tnc.
e. "Prepaid Starter Packs" means, Huddle Starter Pack, Huddle XS Starter Pack and Zoom Starter Pack collectively.
f. "Pre-loaded Services" means the pre-loaded Yes Services which have been pre-loaded into the Starter Pack and available for use upon activation of the Prepaid Service account provided in the Starter Pack.
g. "Reload" means a fixed amount of Usage Credits offered for sale by Yes which may be purchased to top up a Prepaid Service account.
h. "Rights" means the rights to Prepaid Service and the Pre-loaded Services as further described in Clause 4 herein.
i. "Starter Pack" means the respective Go Starter Pack, Huddle Starter Pack, Huddle XS Starter Pack or Zoom Starter Pack and "Starter Packs" shall be construed accordingly.
j. "Yes" means YTL Communications Sdn Bhd.
k. "Yes ID" means a unique Yes identity provided to each Yes subscriber for use with Yes Services.
l. "Yes Services" means the mobile services provided by Us to You over the WiMAX network which may include voice calls, SMS, IM, internet access and/or any value added services.
m. "Usage Credits" means a virtual and intangible representation of money or money's worth as a mechanism for the digital/electronic management of purchased credits and payment for Prepaid Service.
n. "Validity Period" means the validity period of the Pre-loaded Services as further described in Clause 5.
 
3. Activation of Starter Pack Service Plan. The Starter Packs are individual Prepaid Service Plan which comprises of a Yes ID and a MSISDN to be used under a Prepaid Service account bundled with the applicable Yes device. To be able to access to and use the Yes Services provided under Our Prepaid Service You are required to activate the Prepaid Service account provided in Your Starter Pack by performing a one-time registration upon purchase.
4. Rights Granted. The Starter Pack grants You the right to Prepaid Services subject to the terms and conditions herein and the right to the Pre-loaded Services ("Rights"). The Pre-loaded Services are limited to data, on-net voice and on-net SMS only and the quantity of the Pre-loaded Services provided shall be in accordance with the Starter Pack type. Any other Yes Services in addition to the Pre-loaded Services namely off-net voice, off-net SMS, IMS and other value added services and any additional data will be subject to additional charges. In order to use such additional Yes Services, Your Prepaid Service account must be loaded with Usage Credits. All Yes Services provided under Your Prepaid Service account shall be subject to Our Prepaid Service Terms and Conditions.
5. Validity Period. The Pre-loaded Services must be utilised within thirty (30) days from the date You activate the Starter Pack ("Validity Period"), failing which the Preloaded Services will expire after the Validity Period. If You finish utilising the Pre-loaded Services before the expiry of the Validity Period you may purchase any Reload or Valuepack to top up Your Prepaid Service account to enable You to continue using Yes Services.
6. Rights in Valuepack. The rights provided in a Valuepack shall be subject to the Prepaid Services Terms and Conditions and the terms and conditions of the relevant Valuepack. Any rights in the Valuepack purchased for top up into Your Prepaid Service account will expire within thirty (30) days from the date of purchase and cannot be carried forward past the expiry date.
7. Usage Credits. You may purchase Reloads at any time to reload into Your Prepaid Service account. The validity period of Your Usage Credits shall be as provided in the Prepaid Service Terms and Conditions unless otherwise stated in the relevant Reload terms and conditions.
8. Termination. Your Prepaid Service account will be terminated if there is no Activity for a continuous period of 45 days (as stipulated in the Prepaid Terms and Conditions) and all Rights in the Starter Pack and/or Your Prepaid Service account shall cease upon the termination.
9. Device Warranty. Each device provided under the Starter Pack shall be subject to the Yes Limited Warranty at http://www.yes.my/tnc.
10. Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment.

Last updated: 26 November 2013

The following terms and conditions are deemed to have been accepted by You upon Your purchase or use of the SuperBoosterTM
1. Definitions & Interpretations Capitalised words used and which are not defined herein shall have the same meanings as prescribed to them in the Postpaid Service Terms and Conditions. Unless the context otherwise requires, the following words shall have the meaning as prescribed: (a) "Right" means the right to additional data usage capacity in a purchased SuperBooster as further set out in Clause 2 herein. (b) "Yes", "Us", "We" or "Our" means YTL Communications Sdn Bhd. (c)"You", "Your" means the purchaser of the Yes SuperBoosterTM package. "Yes Postpaid Service" means the Service offered by Yes under its Postpaid Service Terms and Conditions.
2. Right Granted. The SuperBoosterTM is a prepaid service for Data Add-ons which can be purchased separately and distinctly from Yes Postpaid Service Plans to top up the Data Capacity Allocation of an existing and valid Yes Postpaid Service account. Each SuperBoosterTM comprises a certain quantity of data capacity which will be added to Your existing Data Capacity Allocation upon purchase. SuperBoosterTM may be purchased unlimited times in the same Billing Cycle or in different Billing Cycles to add on to Your Data Capacity Allocation. The details of the data capacity granted under the various SuperBoosterTM packages are stated at our web site http://www.yes.my/super-postpaid-plans#superbooster. Use of the data granted under SuperBoosterTM packages are subject to Yes Postpaid Service Terms and Conditions which can be viewed or downloaded at www.yes.my/tnc.
3. Validity Period. The data provided in a SuperBoosterTM is valid for use only during the period of the Billing Cycle in which it is purchased ("Current Billing Cycle").
4. Unused Data. Any unused or balance data in a SuperBoosterTM at the expiry of the Current Billing Cycle shall expire and shall not be carried forward to the following Billing Cycle. Such unused data will automatically extinguish without refund.
5. Cancellation. Once You have purchased the SuperBoosterTM, You will immediately be able to enjoy the Data Add-ons under Your valid Yes Postpaid Service account. Any termination of Your Yes Postpaid Service account or cancellation of a SuperBoosterTM by You will result in the forfeiture of the Right in the SuperBoosterTM without any refund.
6. Right to change. Yes reserve the right to change, modify and/or amend these terms at any time, with notice to affected parties. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website and corresponding notices sent digitally to the Yes ID accounts of all validly active registered subscribers affected by such change, modification and/or amendment.

Last updated: 14 Dec 2012

 
Introduction. Yes 4G Day Pass is a pass which allows customer to access broadband Internet on WiFi enabled devices at selected locations with Yes 4G WiFi connections. Broadband Internet is made accessible by the customer logging into Yes 4G WiFi via the unique individual 4G Day Pass user identity ("ID") and password which are embedded in the Yes 4G Day Pass. Yes 4G Day Pass may be purchased by new customers (customers who are currently not subscribing to any Yes 4G Services) on-line at www.yes.my or from any selected retail partners or merchants of YTL Communications Sdn Bhd ("YTLC"). Existing customers of Yes 4G Services will be able to use Yes 4G WiFi via their respective individual Yes 4G Services user identity and password and any data usage on the Internet shall be charged in accordance with the terms of their respective Yes 4G Services. The following terms and conditions are deemed to have been accepted by customer upon customer's subscription of the Yes 4G Day Pass and/or use of the Yes 4G Day Pass.
1. Rights Granted. The rights granted under Yes 4G Day Pass comprise of the right to access broadband Internet via YTLC's 4G WiMAX network to surf and use services in the Internet subject to the allowable data usage capacity provided under the Yes 4G Day Pass purchased by customer. Voice calls, SMS, voice mail, Yes mail and Yes Life services are not included in Yes 4G Day Pass
2. Validity Period. The data usage capacity allocated in the Yes 4G Day Pass will be valid for only 24 hours from the time the customer first activates the Yes 4G Day Pass. The price of the Yes Day Pass and data usage capacity will be stipulated on the physical pass. In the case of online purchase, the same will be stated online at the point of customer's purchase. The validity of Yes 4G Day Pass cannot be extended or reactivated upon the expiry of its validity period
3. Unused Rights. Unused rights or any balance data usage capacity in a Yes 4G Day Pass will expire with the expiry of the validity period of the pass. There shall be no refund for any unused or remaining data usage capacity in a Yes 4G Day Pass which has been sold to customer.
4. ID and Password. The ID and password provided under a Yes 4G Day Pass cannot be changed or reset. Yes 4G Day Pass does not allow concurrent users to log in with the same ID at any one time as each ID allows only single user log in at any one time.
5. Refund. No refund or replacement pass will be provided when the purchased Yes 4G Day Pass is lost, destroyed, stolen or damaged.
6. Other binding terms. Use of Yes 4G Day Pass is subject to the terms of the Acceptable Use Policy, Fair Usage Policy, Privacy Policy and Terms of Use of Website as found in http://www.yes.my/tnc.