Terms and Conditions.
Unless specifically indicated otherwise, the following provisions shall govern all use (and users) of the Yes 4G service together with those products and services offered in relation thereto, or under the Yes™ brand. Nothing in the following terms are meant to depart, deviate or diminish the effect of any applicable laws or regulations having the force of law, which shall apply in addition to the obligations imposed herein.
Terms & Conditions Categories
Products/Services
Provisions governing the use, subscription and/or purchase of select Yes products and services.
Prepaid
Last updated: 27th August 2020
| 1. | Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions. The Prepaid Kasi Up LTE SIM Bundle Plan is subject to these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions. By Your subscription and/or use of the Prepaid Kasi Up LTE SIM Bundle Plan, You acknowledge that You understand these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions and any other applicable terms and conditions available @ https://www.yes.my/tnc/general-tnc, and agree to abide by them.
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| 2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions and any other applicable terms and conditions available at http://www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions and the Prepaid Service Terms and Conditions and any other applicable terms and conditions, these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions shall prevail to the extent of any such inconsistency.
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| 3. | The Prepaid Kasi Up LTE SIM Bundle Plan 3.1 The Prepaid Kasi Up LTE SIM Bundle Plan consist of a SIM Card which is preloaded with a Mobile Number. 3.2 The service offering under the Prepaid Kasi Up LTE SIM Bundle Plan will be as follows:-
* to access and use the Service via compatibility smartphones only and not any other devices (including huddles and home wireless modem) ** Video streaming is based on standard definition quality ***The unlimited domestic On-Net Services of voice calls and SMS are only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use. 3.3 In the event that You have fully utilised (a) Internet Data before the expiry of the Account Validity Period and (b) any Data Add-Ons purchased during Account Validity Period, You may enjoy Free Basic Internet during the remaining days of the Account Validity Period. 3.4 Upon expiry of the Account Validity Period, any internet data in the 20GB Internet Data under YES Kasi Up Prepaid RM20 for 20GB service plan which remains unutilised shall be forfeited automatically. 3.5 Once the internet data of 7GB for the use of hotspot under YES Kasi Up Prepaid Unlimited service plan is fully utilised, and You will not able to use the hotspot during such Account Validity Period. Please take note that usage for P2P applications are not blocked, however, the speed of P2P applications will be throttled to 64 kbps. 3.6 Service speeds, if stated, are on best effort basis. Factors such as coverage, location, building interference, distance from communications towers and number of concurrent users may affect the Service speed and Service performance (voice and/or SMS). 3.7 You may purchase the Prepaid Kasi Up LTE SIM Bundle Plan via Shopee Platform only.
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| 4. | Activation of Prepaid Kasi Up LTE SIM Bundle Plan You are required to perform a one-time activation of the SIM Card within a period of six (6) months from the date of delivery of the SIM Card to You, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided to You.
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| 5. | Charges & SST 5.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:-
5.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming. 5.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:-
5.4 The charges stated in this Clause 6 are exclusive of SST.
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| 6. | Right to change. We reserve the right to change, modify and/or amend these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions or any part thereof at any time without any liability to You. For the purposes of this provision, a modification, change and/or amendment to these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions will be deemed to be effective upon a notice being placed on our official website @ www.yes.my. We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.
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| 7. | Definitions All capitalized terms and expressions in these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions, unless defined herein, shall have the same meaning ascribed to them in the Prepaid Service Terms and Conditions. “Unlimited Internet Data” shall have the same meaning ascribed to it in Clause 3.2 herein “20GB Internet Data” shall have the same meaning ascribed to it in Clause 3.2 herein. “Account Validity Period” and “Service Validity Period” means thirty (30) days commencing from the date of activation of the SIM Card. “SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. “Off-Net Services” means the provisioning of services beyond Our Network where access to a third party service provider’s network will be required in order to provide the services. “On-Net Services” means the provisioning of services within Our Network and access to a third party service provider’s network will not be required in order to provide the services. “Free Basic Internet” means the Internet access service provided free as part of the Prepaid Kasi Up LTE SIM Bundle Plan at throttled speed of 128 kbps on best effort basis. |
Last updated: 30th August 2021
| 1. | The Service Plan. The YES Jaringan Prihatin Service Plan (“Jaringan Prihatin Service Plan“) is a time-limited service plan launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”).
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| 2. | Eligibility. All Malaysian citizens wh are Qualified Persons (“Eligible Subscriber”) may subscribe to the YES Prihatin Prepaid Service Plan. For clarity: “Bantuan Prihatin Rakyat” means the initiative introduced by Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the Covid 19 pandemic. “Device” means and collectively refers to the device known as YES smartphone and Huddle XS. “Household” refers to Qualified Persons with children below 18 years of age. “Individual” refers to Qualified Persons without children. “LHDN” means Lembaga Hasil Dalam Negeri. “Prepaid Data Add-On” means the types of data add-on available for purchase by a Subscriber of the Prepaid Services, details of which are as specifically stated in https://www.yes.my/tnc/products-services-tnc. “Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN. |
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| 3. | Applicable Terms and Conditions. Subject only to the variations as expressly set out in these YES Jaringan Prihatin Service Plan Terms and Conditions (“Prihatin Service Plan T&CS”), all other terms and conditions incorporated in the Prepaid Service Terms and Conditions, YES Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”)YES 4G Broadband Bundle Plan Terms and Conditions and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc shall remain valid and applicable to this Jaringan Prihatin Service Plan. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Service Plan T&CS, these Prihatin Service Plan T&Cs shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and the Prihatin Service Plan T&CS, these Prihatin Service Plan T&CS shall prevail to the extent of any such inconsistency specific to this Jaringan Prihatin Service Plan. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions. |
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| 4. | The YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn From Home for Individuals Service Plan and YES Prihatin Huddle XS Plan.
4.1 The following are the YES Jaringan Prihatin Service Plans offered by YES:
4.2 The YES Prihatin Prepaid Plan consist of a SIM Card which is preloaded with a Mobile Number The YES Prihatin Learn From Home for Families Service Plan and YES Prihatin Learn From Home for Individuals Service Plan respectively consists of a SIM Card which is preloaded with a Mobile Number and one (1) unit of YES smartphone . 4.3 The YES Prihatin Huddle XS Plan consists of a SIM Card and one (1) unit of Huddle XS device. An Eligible Subscriber shall use the SIM Card provided under this YES Prihatin Huddle XS Plan with the Huddle XS device only. 4.4 The service offerings under the YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn From Home for Individuals Service Plan and YES Prihatin Huddle XS Plan are as follows: |
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*The unlimited domestic On-Net Services of voice calls and SMS is only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use. ** The YES Prihatin Learn From Home for Families Service Plan is only available for subscription by Household. *** For clarity, each Service Cycle consist of a period of 30 days from the date of activation of the SIM Card. 4.4 You are required to perform a one-time activation of the SIM Card immediately upon delivery of the SIM Card to You. 4.5 In the event that You have fully utilised the Internet Data before the expiry of the Account Validity Period and any Prepaid Data Add-On purchased during the Account Validity Period, You may enjoy Free Basic Internet during the remaining days of each Account Validity Period. 4.6 The Internet Data may only be used during the said Account Validity Period. Any unused balance of the Internet Data shall be forfeited upon expiry of the said Account Validity Period.
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| 5. | Please take note of the follows:-
5.1 The YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan and YES Prihatin Learn from Home for Individuals Service Plan respectively may be purchased by Eligible Subscriber through the MyYes app, www.yes.my, YES Store and YES Dealer. 5.2 The YES Prihatin Huddle XS plan may be purchased by Eligible Subscriber through MyYes app, www.yes.my and YES Store. |
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| 6. | Warranty. The Device provided to You under the YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn from Home for Individuals Service Plan and YES Prihatin Huddle XS Plan shall be subject to Yes limited warranty at www.yes.my/tnc. |
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| 7. | Exclusion of liability for use of the Device. We shall not be liable to any Eligible Subscribers or any person(s) claiming through You for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever. |
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| 8. | Charges & SST 8.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:
8.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming. 8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:
8.4 The charges stated in this Clause 8 are exclusive of SST.
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| 9. | Limitation of Liability. YTLC shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Jaringan Prihatin Service Plan. |
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| 10. | Governing Law. This Jaringan Prihatin Service Plan shall be governed by the laws of Malaysia and any dispute shall be submitted to the jurisdiction of the courts in Malaysia. |
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| 11. | Modifications. YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Jaringan Prihatin Service Plan, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Jaringan Prihatin Service Plan at any time with notice but without any liability or compensation whatsoever. |
Last updated: 16th February 2021
| 1. | Prepaid Hotspot Add-On Terms and Conditions. The Prepaid Hotspot Add-On is subject to these Prepaid Hotspot Add-On Terms and Conditions. By Your purchase and/or use of the Prepaid Hotspot Add-On, You acknowledge that You understand these Prepaid Hotspot Add-On Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
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| 2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions, Prepaid Service Plans Terms and Conditions, Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc shall be applicable and are binding on You (hereinafter shall be collectively referred to as the “General Prepaid T&Cs”). In the event of any inconsistency between these Prepaid Hotspot Add-On Terms and Conditions and the General Prepaid T&Cs, these Prepaid Hotspot Add-On Terms and Conditions shall prevail to the extent of any such inconsistency. |
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| 3. | Prepaid Hotspot Add-On. 3.1 Subject to Clause 3.3 herein, You may purchase any of the denomination under the Prepaid Hotspot Add-On stated in Clause 3.7 herein. 3.2 The internet data allocation under the Prepaid Hotspot Add-On can only be used for the provision of hotspot and tethering services only. 3.3 Your purchase of any of the denomination under the Prepaid Hotspot Add-On is subject to the following pre-conditions:-
3.3.1 You must have firstly purchased the data add-on known as:-
(a) Kasi Up Unlimited, details of which are as more particularly stated in the Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions (“Kasi Up Unlimited Data Add-On”);
or
(b) Kasi Up Unlimited_OKU, details of which are as more particularly stated in the Prepaid Data Add-On Terms and Conditions (“ Kasi Up Unlimited_OKU Data Add-On ”), and 3.3.2 Each time You purchase any of the denomination under the Prepaid Hotspot Add-On, You shall ensure that the Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On is within the Data Add-On Validity Period. 3.4 Please take note that when You purchase any of the denomination under the Prepaid Hotspot Add-On, You may be able to enjoy additional internet data quota in addition to the internet data quota allocated under Your existing Kasi Up Unlimited Data Add-On and/or Kasi Up Unlimited_OKU Data Add-On purchased by You. For clarity and avoidance of doubt, the internet data quota allocation by Your purchase of the Prepaid Hotspot Add-On is separate and distinct from the internet data allocation purchased by You under the respective Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On. 3.5 Please take note that when You use hotspot and tethering services, Your internet data quota will be deducted accordingly. If You have purchased multiple data add-ons, internet data allocated under any of the data add-ons which is to expire first will be deducted first on Your use of hotspot and tethering services. For clarity and by way of illustration only, if You have purchased the Kasi Up Unlimited Data Add-On on 2nd January 2021 and the Kasi Up Hotspot Add-On 10GB on 15th January 2021, the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On and Kasi Up Hotspot Add-On is until 31st January 2021 and 13th February 2021 respectively. In this instance, since the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On is to expire first, therefore the internet quota allocated in the Kasi Up Unlimited Data Add-On will be deducted accordingly on use of hotspot and tethering services. Upon expiry of the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On or complete exhaustion of the internet data allocated under the Kasi Up Unlimited Data Add-On prior to the Data Add-On Validity Period, whichever that is applicable, the internet quota allocated under the Kasi Up Hotspot Add-On will be deducted accordingly on use of hotspot and tethering services. 3.6 Please take note that You will not be able to use tethering service if You have fully utilised the internet data allocated under the Prepaid Hotspot Add-On during the Prepaid Hotspot Add-On Validity Period. In such instance, we advise You to purchase any of the Prepaid Hotspot Add-On denomination to continue to enjoy the tethering service. 3.7 You may purchase any one or more of the Prepaid Hotspot Add-On denomination stated below:-
(a) Your Account Validity Period will be extended based on the type of the Prepaid Hotspot Add-On denomination purchased by You, from the date of such purchase, through any of available methods subject to Clasue 3.5 (b) below. (b) Please take note that Your Account Validity Period will not be extended if You purchase any of the Prepaid Hotspot Add-on denomination by use of Yes Credit. |
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| 4. | Prepaid Hotspot Validity Period. You may enjoy the Prepaid Hotspot Add-On purchased by You during the Prepaid Hotspot Validity Period provided always that your Prepaid Service is within the Account Validity Period. |
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| 5. | Unused Data You may purchase as many Prepaid Hotspot Add-On as You wish however any balance unutilised Prepaid Hotspot Add-On purchased will automatically lapse at the expiry of respective Prepaid Hotspot Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You. |
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| 6. | Cancellation & Termination. You will not be able to cancel the Prepaid Hotspot Add-On once purchased. In the event of termination of Your Prepaid Service, the Prepaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto. |
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| 7. | Right to change. We reserve the right to change, modify and/or amend these Prepaid Hotspot Terms and Conditions or any part thereof at anytime without any liability to You. For the purposes of this provision, a change, modification and/or amendments to these Prepaid Hotspot Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website @ www.yes.my . We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us. |
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| 8. |
Definitions & Interpretations. |
Last updated: 15th December 2020
| 1. | Prepaid Kasi Up LTE SIM Plan Terms and Conditions. The Prepaid Kasi Up LTE SIM Plan is subject to these Prepaid Kasi Up LTE SIM Plan Terms and Conditions. By Your subscription
and/or use of the Prepaid Kasi Up LTE SIM Plan, You acknowledge that You understand these Prepaid Kasi Up LTE SIM Plan Terms and Conditions and any other applicable terms and conditions available
@ https://www.yes.my/tnc/general-tnc, and agree to abide by them. |
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| 2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions and any
other applicable terms and conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Prepaid Kasi Up LTE SIM Plan Terms
and Conditions and the Prepaid Service Terms and Conditions and any other applicable terms and conditions, these Prepaid Kasi Up LTE SIM Plan Terms and Conditions shall prevail to the extent
of any such inconsistency. |
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| 3. | The Prepaid Kasi Up LTE SIM Plan 3.1 The Prepaid Kasi Up LTE SIM Plan consists of a SIM Card which is preloaded with the following:- (a) a Mobile Number; and (b) 10GB 4G LTE Data (“10GB Internet Data”) and has an account validity period of thirty (30) days commencing from the activation of the SIM Card (“Account Validity Period”). 3.2 You may purchase the Prepaid Kasi Up LTE SIM Plan via MyYes app only. |
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| 4. | Activation of Prepaid Kasi Up LTE SIM Plan You are required to perform a one-time activation of the SIM Card within a period of twelve (12) months from the date of delivery of the SIM Card to You, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided to You. |
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| 5. | 10GB Internet Data 5.1 You may utilise the 10GB Internet Data during the Account Validity Period. 5.2 In the event that You have fully utilised (a) the 10GB Internet Data before the expiry of the Account Validity Period and (b) any Data Add-Ons purchased during Account Validity Period, You may enjoy Free Basic Internet during the remaining days of the Account Validity Period. 5.3 Upon expiry of the Account Validity Period, any internet data in the 10GB Internet Data which remains unutilised shall be forfeited automatically. |
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| 6. | Charges & SST 6.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:-
6.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming. 6.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:- |
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| 7. |
Right to change. |
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| 8. | Definitions All capitalized terms and expressions in these Prepaid Kasi Up LTE SIM Plan Terms and Conditions, unless defined herein, shall have the same meaning ascribed to them in the Prepaid Service Terms and Conditions.
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Last updated: 15th December 2020
| The Service is subject to these Prepaid Service Terms and Conditions and all other applicable terms and conditions relating to provision on the Service found @ www.yes.my/tnc. By subscribing to the Service, You acknowledge that You have read and understood these Service Terms and Conditions and all the other applicable terms and conditions, and agree that these shall form a binding agreement (“Agreement”) between You and Us. | ||||||||||||||||||||||
| 1. Provision of the Service | ||||||||||||||||||||||
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| 2. Prepaid Account | ||||||||||||||||||||||
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| 3. Fair Usage Policy | ||||||||||||||||||||||
| In ensuring that Our Network is not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subjected to the said Fair Usage Policy. | ||||||||||||||||||||||
| 4. Yes Credits | ||||||||||||||||||||||
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| 5. Fees & Surcharges | ||||||||||||||||||||||
| Unless expressly waived by Us, You agree to pay Us the following Fees: 5.1 All relevant charges payable by You for the provision of the Services; 5.2 An administrative fee to retrieve and transfer, on Your request, the Personal Data to You; 5.3 any applicable taxes and duties payable on the Service including without limitation the service tax; 5.4 stamp duty; 5.5 a re-connection fee if Your Service account is suspended pursuant to Clause 8.1(i); and 5.6 any other fee or surcharges that may be imposed from time to time by Us. |
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| 6. Yes Rebates | ||||||||||||||||||||||
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| 7. Service Barring, Suspension and Restoration | ||||||||||||||||||||||
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| 8. Termination | ||||||||||||||||||||||
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| 9. Effect of termination | ||||||||||||||||||||||
| 9.1 Upon the termination of Your Service account: a) Any unused Yes Credits and/or Data Add-Ons in Your Service account will be forfeited; b) Any Yes Credits and/or Data Add-Ons which remains unutilised on the date of termination will be forfeited; c) Your access to the Service shall cease; d) All unused Yes Rebates shall expire immediately; e) The Mobile Number shall revert to Us; and f) We shall not be liable to reimburse for any damages, costs, loss or expenses suffered by You. |
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| 10. Customer Complaints | ||||||||||||||||||||||
| If You are dissatisfied with the Service, You can send an email to yescare@yes.my or get the MyYes app and manage your account anywhere with our Selfcare app. | ||||||||||||||||||||||
| 11. Data Protection | ||||||||||||||||||||||
| You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at www.ytl.com/privacypolicy.asp, and hereby grant consent to Us to process Your Personal Data for the purposes connected to Your subscription of the Service. We will not keep Your personal data longer than is necessary for the purpose for which we collect and Process it, unless it is required in law. | ||||||||||||||||||||||
| 12. Limitations On Liability | ||||||||||||||||||||||
| 12.1 We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by: (i) Your use or inability to use the Service; (ii) any malfunction or unauthorised use of the Service for whatever reasons; and (iii)any act, omission, error, default or delay by Us, our officers, employees or agents in relation to the Service; (collectively, the “excluded damages”), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy. 12.2 Without limiting the generality of Clause 12.1 above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof. 12.3 If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorised by or claiming through You, our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Malaysia Five Hundred (RM500) only. |
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| 13. Variation of the Terms | ||||||||||||||||||||||
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| 14. Novation & Assignment | ||||||||||||||||||||||
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| 15. Intellectual Property Rights | ||||||||||||||||||||||
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| 16. Customer Access Equipment | ||||||||||||||||||||||
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| 17. Mobile Number Portability | ||||||||||||||||||||||
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| 18. Miscellaneous | ||||||||||||||||||||||
| 18.1 Incorporation by Reference All other applicable terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made. 18.2 Governing Law This Agreement is governed by the laws of the Malaysia. 18.3 Stamp Duty The stamp duty payable in respect of this Agreement shall be borne and paid by You. 18.4 Severability If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein. 18.5 Links to Third Party Sites Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement. 18.6 Conclusive Evidence A certificate signed by Our authorised personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us. 18.7 Under 18 You must be age 18 years or above to register for Our Service. If You are under 18, You should ensure that You obtain the consent of Your parents or legal guardian before registering with and submitting Your details to Our website. Your parent or legal guardian are entitled to withdraw Your consent for the use of Your personal information, view a copy of any personal information We are holding about You, and delete or amend or correct Your details by following the procedures outlined in paragraphs 5 and 6 of Our YTL Group Privacy Policy. They will need Your login and/or security number to do this. |
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| 19. Definitions & Interpretations | ||||||||||||||||||||||
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Last updated: 1st June 2018
| 1. | The Yes 4G LTE Prepaid Plan is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”) upon Your purchase and activation of the Yes 4G LTE Prepaid Starter Pack. | ||||||||||
| 2. | ubject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the subscribed Yes 4G LTE Prepaid Plan. | ||||||||||
| 3. | Definitions. All capitalized words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. The following capitalized words or phrases shall have the meanings: ” 4G LTE Data“means data service provided via Our SIM Card. ” GST” means goods and services tax or similar value added tax imposed on the sale of goods or the provision of services under the Goods and Services Tax 2014. ” Off-Net” means the provisioning of services beyond Yes’ networks where access to a third party service provider’s network will be required in order to provide the services. ” On-Net” means the provisioning of services within Yes’ networks and access to a third party service provider’s network will not be required in order to provide the services. ” Free Basic Internet” means the Internet access service provided free as part of the Yes 4G LTE Prepaid Plan at throttled speed of 128 kbps on best effort basis. |
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| 4. | The Yes 4G LTE Prepaid Plan | ||||||||||
The Yes 4G LTE Prepaid Starter Pack is priced at RM10 and consist of a SIM Card which is preloaded with the following:
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| 5. | Activation of Yes 4G LTE Prepaid Plan | ||||||||||
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| 6. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 27th September 2019
| 1. | The Yes 4G LTE Airport SIM Prepaid Plan (“Airport Prepaid Plan”) is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”). It is available only to foreign workers with valid work permit in Malaysia and who are above 18 years of age (at the time of registration with Atmosphere Mobile Sdn. Bhd. at KLIA and/or KLIA2). | ||||
| 2. | Except for the variations expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions shall remain and be applicable to the Airport Prepaid Plan. For clarity, the following terms and conditions are also applicable to this Airport Prepaid Plan: a. Acceptable Use Policy; b. Fair Usage Policy; c. Privacy Policy. In the event of any conflict of terms, any specific terms peculiar to the Yes 4G LTE Airport SIM Pack shall apply, and for all general terms, the Prepaid Service Terms and Conditions shall apply. |
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| 3. | The Airport Prepaid Plan consists of a SIM Card preloaded with the following: a) a pre-assigned Yes Mobile Number; b) preloaded RM1.00 Yes Credit; c) Free Basic Internet (up to 128kbps); d) unlimited On-Net calls and SMS e) 7 days’ Account Validity Period; |
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| 4. | 4. Activation of Yes 4G LTE Airport SIM Prepaid Plan | ||||
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6. Right to change. YES reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Definitions. All capitalised words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. For convenience, the following capitalised words or phrases shall have the meanings (similar to those in the Prepaid Service Terms and Conditions):
“4G LTE Data” means data service provided via Our SIM Card.
“Account Validity Period” means the relevant Account Validity Period in which You may access and use the Service as provided under the terms and conditions of the respective Airport Prepaid Plan and/or Yes Reload.
“Data Add-On” means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of unused data offered for sale by Us which You may purchase to top up Your data services in Your Service account.
“Free Basic Internet” means the Internet access service provided free as part of the Yes 4G LTE Airport SIM Prepaid Plan at a throttled speed of 128 kbps on a best effort basis.
“Off-Net” means the provisioning of services beyond Yes’ networks where access to a third party service provider’s network will be required in order to provide the services.
“On-Net” means the provisioning of services within Yes’ networks and access to a third party service provider’s network will not be required in order to provide the services.
“Yes Credits” means a virtual and intangible representation of money or money’s worth as a mechanism for the digital/electronic management of purchased credits and payment for the Service.
“Yes Reload” means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of Yes Credits offered for sale by Us which You may purchase to top up Your Service account.
Last updated: 15 December 2020
| 1. | Acknowledgement to be Bound. The purchase and/ or use of the Prepaid Data Add-On is subject to these Prepaid Data Add-On Terms and Conditions and all other applicable terms and conditions in relation to the provision of Prepaid Service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Prepaid Data Add-On, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)). | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2. | Conflict between the Terms and Conditions. In the event of any conflict between these Prepaid Data Add-On Terms and Conditions and other applicable terms and conditions relating to the provision of Prepaid Service found @ www.yes.my/tnc, these Prepaid Data Add-On Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yesy.my/tnc. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3. | Data Add-On. 3.1 By Your purchase of the Prepaid Data Add-On, You will be able to separately top up to Your existing and valid internet data under Your Prepaid Service. 3.2 The purchase of these Prepaid Data Add-On enables You to access and use the Internet and/or data services. 3.3 The types of Prepaid Data Add-On are as more particularly stated below. For clarity and avoidance of doubt, the Prepaid OKU Data Add-On listed in Clause 3(a)(ii) is applicable to individuals categorised as OKU only. a) Purchase of Prepaid Data Add-On by use of Yes Credit and in regards to:- i) Prepaid 4G LTE Data Add-On
ii) Prepaid OKU Data Add-On
*Video streaming is based on standard definition quality Purchase of Prepaid Data Add-On by means other than Yes Credit and in regards to:- b) i) Prepaid 4G LTE Data Add-On
ii) Prepaid OKU Data Add-On
* Video streaming is based on standard definition quality |
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| 4. | Data Add-on Validity Period. The Data Add-On Validity Period of a Prepaid Data Add-On is specifically stated in Clause 3 which shall be effective on the date of purchase of the Data Add-On. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5. | Unused Data. At the expiry of the Data Add-On Validity Period, any balance data in a Prepaid Data Add-On which remains unutilised shall be automatically forfeited without any refunds to You. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6. | Termination. The Prepaid Data Add-On purchased by You shall automatically be terminated without any refunds to You upon termination of Your Prepaid Service account. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 7. | Laws. These Prepaid Data Add-On Terms and Conditions shall be governed by the laws of Malaysia. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 8. | Right to change. We reserve the right to change, modify and/or amend these Prepaid Data Add-On Terms and Conditions at any time. Any change, modification and/or amendment to these Prepaid Data Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our website at www.yes.my or sent digitally to all affected Subscribers. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9. | Definitions & Interpretations. All words in capital in these Prepaid Data Add-On Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Prepaid
Service T&Cs. “4G LTE Data” means data service provided by Our LTE network and accessible only via Our SIM Card. “OKU” means a Malaysian citizen who is registered with the Social Welfare Department in Malaysia as “orang kurang upaya” and holder of a valid OKU card issued by the Social Welfare Department. “Prepaid Data Add-On” means the types of data add-on listed in Clauses 3.3(a) and (b) of these Prepaid Data Add-On Terms and Conditions and is available for purchase by a Subscriber of the Prepaid Services. “Yes”, “Us”, “We” or “Our” means YTL Communications Sdn Bhd. “You” or “Your” means the Subscriber. |
Last updated: 16th October2020
| 1. | Yes Reload. Yes Reload. The purchase and/or use of Yes Reload is subject to these Yes Reload Terms and Conditions and all other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Yes Reload, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)). |
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| 2. | Conflict between the Terms and Conditions . In the event of any conflict between these Yes Reload Terms and Conditions and any other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc, these Yes Reload Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yes.my/tnc. |
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| 3. | Yes Reload. You may purchase any of the Yes Reload denomination as more specifically listed in Column (A) of the table below. Upon Your successful purchase and activation of the Yes Reload, the corresponding Yes Credits stated in Column (B) of the table below will be credited into Your Prepaid Service account:
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| 4. | Account Validity Period. 4.1 The Account Validity Period of Your Prepaid Service account stated in Column (C) of the table above is based on the Yes Reload denomination purchased by You and shall be effective on the date of purchase of the Yes Reload denomination. 4.2 If You purchase multiple Yes Reload, Your Account Validity Period will be extended accordingly based on the last Yes Reload successful purchase date. For example, if Your Account Validity Period ends on 30 September 2020, and on 25 September 2020 You had purchased a Yes Reload and again on 28 September 2020, You had purchased another Yes Reload, in such instance, Your Account Validity Period will be extended to 27 October 2020 based on the Yes Reload purchased by You on 28 September 2020. |
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| 5. | Use of Yes Credits for Airtime and Internet Data. 5.1 During the Account Validity Period, You may: (a) use the airtime in Yes Credits to make voice calls and send SMS. In such instance, We will deduct from the Yes Credits available in Your Prepaid Service account an amount equivalent to the value of airtime used by You to make such voice calls and send SMS based on the applicable rates. Please refer to www.yes.my on the applicable voice calls and SMS rates. (b) use the Yes Credits to purchase any of the Prepaid Data Add-On. Please refer to the Prepaid Data Add-On Terms and Conditions @ www.yes.my/tnc/products-services-tnc on the Prepaid Data Add-On rate offerings. |
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| 6. | Laws. These Yes Reload Terms and Conditions shall be governed by the laws of Malaysia. | |||||||||||||||||||||||||||
| 7. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 4th August 2018
| 1. | Introduction. The auto reload of Yes Credit and auto renewal of Prepaid Data Add-on (collectively, the “Facilities” and each a “Facility”) is extended to You to simplify the reload of Yes Credits and/or renewal of Your Prepaid Data Add-on. All capitalized words or specific nouns not defined in these Auto Reload and Auto Renewal Terms and Conditions (“Terms and Conditions”) shall have the same meaning as that provided in the Prepaid Service Terms & Conditions at www.yes.my/tnc. |
| 2. | Use of Facilities. By using the Facilities, You acknowledge that You have understood these Terms and Conditions and agree to be bound by them and any amendments made hereto. You hereby authorise Us to charge Your periodic reload/renewal charges either automatically and/or manually into the nominated credit or debit card account for settlement as authorised by You or the card issuer. You expressly agree for Us to forward Your credit/debit card details and the charged amount to the acquiring bank, the card issuer and/or relevant party for and in connection with the Facilities. |
| 3. | Auto Reload and Auto Renewal Mechanism. |
| 3.1 | Auto Reload Mechanism |
| 3.1.1 | You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations. |
| 3.1.2 | You must ensure that Your Prepaid account is active and there are sufficient funds in Your debit/credit account to enable the auto reload of Yes Credits to be performed and completed. You acknowledge and understand that the auto reload of Yes Credits is only applicable for settlement of periodic reloads. Any and all payments made outside of the periodic reloads must be promptly settled by You in any one of the other methods mentioned in Your Service Plan. |
| 3.1.3 | You may subscribe, change or modify the auto reload of Yes Credit on the Self-care Portal. |
| 3.2 | Auto Renewal Mechanism |
| 3.2.1 | The auto renewal of Prepaid Data Add-On is only available for purchase of Prepaid Data Add-On with Data Add-On Validity Period of seven (7) days or thirty (30) days. |
| 3.2.2 | You will be automatically subscribed to the auto renewal of Prepaid Data Add-On once You purchase the monthly or weekly Prepaid Data Add-On. All succeeding auto renewal of the Prepaid Data Add-On will be based on the Data Add-On denomination purchased by You in the preceding month or week. For example, in the instance You had purchased Data Add-On denomination of RM 10 in the preceding week, the purchase of Data Add-On denomination for the succeeding week through the auto renewal Prepaid Data Add-On shall be RM 10 subject to the application of Clauses 3.2.3 and 3.2.5 herein. |
| 3.2.3 | The Data Add-On denomination is purchased from Your available Yes Credits or through credit/debit card. As such You must ensure that You have sufficient Yes Credits in Your Prepaid account for the performance of the auto renewal of Prepaid Data Add-On. Alternatively, if You have registered for the use of Your credit/debit card in the Self-care Portal, the Auto Renewal of Prepaid Data Add-On can be purchased through credit/debit card in the event of insufficient balance in Your Yes Credit. Further, You are advised to maintain Your Prepaid account in an active status to enable performance of the auto renewal of Prepaid Data Add-On. |
| 3.2.4 | You may unsubscribe, change or modify the Prepaid Data Add-On on the Self-care Portal. For the avoidance of doubt and for clarity, the phrase Self-care Portal used in these Terms and Conditions means the self-help portal made available for You to use all such services as provided therein, including URL known as selfcare.yes.my/myselfcare and/or any other digital or apps introduced by Us from time to time. |
| 4. | Accuracy of Information. You are obliged to verify all particulars and transaction details as provided by You are true and/or accurate before You use the Facilities. We will not be liable or responsible for any errors or inaccuracies in any information provided, or for any loss or damage resulting from reliance upon such errors or inaccuracies. |
| 5. | Non-Liability for declination. We shall not be liable to You if either the auto reload of Yes Credits or auto renewal of Prepaid Data Add-On is declined or cannot be completed for whatever reason. |
| 6. | Managing Your Account. The Facilities allow You to manage Your account and You control how, how much and when a scheduled transaction occurs. As such, the obligation to maintain and manage the Facilities is Your responsibility and We will not be liable or responsible for any mistakes, errors or inaccuracies. |
| 7. | Fees and Charges. We reserve the right to impose a processing fee and/or administrative charge and additionally, change, vary and/or revise any such pre-existing processing fee or administrative charge (if any) for transactions conducted under or via each Facility. |
| 8. | Risk and Indemnity You hereby agree that the use of the Facilities is undertaken at your sole risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which We may sustain in connection with or arising from the provision of the Facilities to You. |
| 9. | Privacy. All personal data provided by You will be subject to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc ,which You are deemed to have read, understood and accepted by using each Facility. |
| 10. | Editing, Cancelling or Termination. To edit Your credit/debit card details in each Facility, You are required to log in at Our Self-care Portal to update and/or edit Your details. You may deactivate (cancel or terminate) any of the Facility on the Self-care Portal. |
| 11. | Changes. Any changes requested by You to deactivate the Facilities will take effect within seven (7) working days from the date of written request. In the event Your changes are not effected after expiry of the seven (7) working days, please contact Yes Care (yescare@yes.my) to notify Us. The Facilities may be disrupted if Your credit/debit facility expires or is suspended or terminated during the period in which the Facilities are enabled. In such instances, it shall be incumbent upon You to make the necessary corrections and/or update Your particulars in accordance with Clause 9 above to continue enjoying the Facilities. |
| 12. | Suspension of Facility. We reserve the right to immediately suspend and/or terminate the Facilities to You at any time (with notice to You) in the event it becomes known to Us or if it is suspected that the Facilities are being used or may potentially be used for the perpetration or abetment of fraud, embezzlement, theft or any criminal or illegal purpose whatsoever. |
| 13. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
Last updated: 14 January 2017
| The LTE PROTON PREPAID PLAN (“Promotion Plan”) is jointly organized by YTL COMMUNICATIONS SDN BHD (“YTLC”) and PROTON EDAR SDN BHD (“PROTON”) and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an “Authorised Proton Outlet”) during the Promotion Plan Period (defined below), subject to the terms and conditions herein (“Terms & Conditions”). Use of all YTLC’s Yes products and/or mobile devices under the Promotion Plan on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy (“AUP”) and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Services Terms and Conditions. The Terms & Conditions and particulars of the Promotion Plan are as set out below: |
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| 1. | Promotion Items. With effect from 14th January 2017 (“Commencement Date”), each PROTON’s customer who purchases a Proton car of selected models, (“Selected Models”) from an Authorised Proton Outlet during the Promotion Plan Period will be provided with one (1) unit of Yes Altitude 4G LTE smartphone as a bundled package (“Promotion Item”). For the avoidance of doubt, Selected Model means and includes all Proton car models except for the proton car models with 1.3L engine and the Proton car models for the use as taxis. YTLC and PROTON may, at any time during the Promotion program Period, in their sole and absolute discretion change or amend the selected models offered under this Promotion Plan. |
| 2. | Promotion Plan Period. The Promotion Plan shall commence on the Commencement Date and shall continue until 30th July 2017 (both dates inclusive) (“Promotion Plan Period”). Any and/or all Promotion Items purchased after the expiry of the Promotion Plan Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Plan or Promotional Item) shall not form as part of this Promotion Plan. |
| 3. | Special offerings. Customer will be entitled to the following as part of the Promotion Plan on the date when the customer takes delivery of the Selected
Models:
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| 4. | Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Data Usage are strictly for the purposes of the Promotion Plan and are not exchangeable for cash or any other product offered by YTLC. |
| 5. | Warranty. Each item under the Promotion Plan shall be subject to its respective manufacturer’s warranty. The Yes Altitude 4G LTE smartphone shall be subject to the “Limited Warranty for Products and Services” posted at https://www.yes.my/tnc. |
| 6. | Right to change. YTLC reserves the right to change, modify and/or amend these Terms & Conditions at any time. A modification, change and/or amendment to these Terms & Conditions will be deemed to be effective upon a notice being placed on YTLC’s website or sent digitally to all affected Yes Subscribers. |
| 7. | Miscellaneous. All other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable in addition to these Terms and Conditions. The Promotion Plan specified herein shall only be applicable to the Selected Models and shall not apply to any purchase or subscription of any other Yes plan. |
Last updated: 20th July 2016
| The PROTON-HUDDLE XS “1ST 4G CAR IN MALAYSIA” PROMOTION PROGRAM (“Promotion Program”) is jointly organized by YTL COMMUNICATIONS SDN BHD (“YTLC”) and PROTON EDAR SDN BHD (“PROTON”) and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an “Authorised Proton Outlet”) during the Promotion Program Period (defined below), subject to the terms and conditions herein (“Terms & Conditions”). | |
| Use of all YTLC’s Yes items and/or devices under the Promotion Program on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy (“AUP”) and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Service Terms and Conditions. The Terms & Conditions and particulars of the Promotion Program are as set out below: | |
| 1. | Promotion Items. Each customer who purchases a new Proton car of selected models (“New Proton Car”) from an Authorised Proton Outlet during the Promotion
Program Period will be provided with one (1) unit of Yes 4G Huddle XS as a bundled package. The selected models are:
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| 2. | Promotion Program Period. The Promotion Program shall be available from 16 April 2012 to 31 January 2017 (both dates inclusive) during YTLC’s and Proton’s normal business hours. All and/or any Promotion Items purchased outside of the Promotion Program Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Program bundle) shall not be eligible for nor be entitled to the offerings and features of the Promotion Program. |
| 3. | Special Offerings. The following will be provided as part of the Promotion Program when the customer takes delivery of his/her New Proton Car:
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| 4. | Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Yes Rebate are strictly for the purposes of the Promotion Program and the permitted uses (in 3c above) and are not exchangeable for cash or any other product offered by YTLC. |
| 5. | Warranty. Each item under the Promotion Program shall be subject to its respective manufacturer’s warranty. The Yes 4G Huddle XS shall be subject to the “Limited Warranty for Products and Services” at www.yes.my/tnc |
| 6. | Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers. |
| 7. | Misc. Except for the above, all other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable. The terms and the promotion offer specified herein do not apply to any purchase or subscription of any other Yes plan |
Last updated: 25th October 2016
| 1. | The EPP RM9 Rebate Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd (“Yes”). | ||||
| 2. | Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP RM9 Rebate Plan. | ||||
| 3. | Eligibility and Registration The EPP RM9 Rebate Plan is only available to students from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities. Eligible students may register for the EPP RM9 Rebate Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP RM9 Rebate Plan the eligible student must produce his/her student identity card. |
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| 4. | The EPP RM9 Rebate Plan When You register for the EPP RM9 Rebate Plan, You will be provided with a Yes User ID which will enable You to access Our WiMAX network for data services only. When You have registered for the EPP RM9 Rebate Plan, You will be able to commence the usage of the Yes Rebates upon Service activation. You will not be able to access Our LTE network or use the Prepaid Service under the EPP RM9 Rebate Plan for voice services or SMS as no SIM Card or Mobile Number is provided under the EPP RM9 Rebate Plan. |
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| 5. | Account Validity Period Your EPP RM9 Rebate Plan Service account will remain valid until Your EPP RM9 Rebate Plan is terminated in accordance with Clause 6 below (“Account Validity Period”). During Your Account Validity Period and subject to the terms herein, Yes will credit Your Service account with RM9.00 every 30 days in the form of Yes Rebates, which You may use for data services only. Any balance unused Yes Rebates provided will lapse by the end of the 30 days period. Usage of the data services under Your Service account will charged on a “pay as You use” (PAYU) basis from the Yes Rebates provided to You. You may purchase Our Prepaid Data Add-On and/or Yes Reload for use with Your EPP RM9 Rebate Plan Service account. |
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| 6. | Termination of EPP RM9 Rebate Plan
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| 7. | Right to change Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment. |
Last updated: 31st August 2018
| 1. | The EPP Student Prepaid Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd (“Yes”). | ||||
| 2. | Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP Student Prepaid Plan. | ||||
| 3. | Eligibility and Registration The EPP Student Prepaid Plan is only available to students and lecturers from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities. Eligible students and lecturers may register for the EPP Student Prepaid Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP Student Prepaid Plan the eligible student/lecturer must produce his/her student/lecturer identity card. |
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| 4. | The EPP Student Prepaid Plan The EPP Student Prepaid Plan consists of a SIM Card which is preloaded with the following: a) a Mobile Number b) RM5.00 Yes Credits upon activation c) 1GB 4G LTE Data d) 7 days Account Validity Period |
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| 5. | Activation of EPP Student Prepaid Plan
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| 6. | Termination of EPP Student Prepaid Plan
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| 7. | Right to change Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment. |
Postpaid
Last updated: 27th August 2021
| 1. | The Service Plan. The YES Jaringan Prihatin Postpaid Service Plans (each a “YES Jaringan Prihatin Postpaid Service Plan”) are postpaid service plans offered by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YES”) under the Jaringan Prihatin programme.
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| 2. | Eligibility. All Malaysian citizens who are Qualified Persons (“Eligible Subscriber”) may subscribe to the relevant YES Prihatin Postpaid Service Plan. For clarity: “Bantuan Prihatin Rakyat” means the initiative introduced by the Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the COVID-19 pandemic. “Household” refers to Qualified Persons with children below 18 years of age; “Individual” refers to Qualified Persons without children; “LHDN” means Lembaga Hasil Dalam Negeri Malaysia; “Postpaid Data Add-On” means the types of data add-on available for purchase by a YES Subscriber of the Postpaid Services, details of which are as specifically stated in https://www.yes.my/tnc/products-services-tnc and “Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN.
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| 3. | Applicable Terms and Conditions. Subject only to the variations as expressly set out in these YES Jaringan Prihatin Postpaid Service Plan Terms and Conditions (“Prihatin Postpaid Service Plan T&CS”), all other terms and conditions incorporated in the Postpaid Service Terms and Conditions, YES Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”), and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc shall remain valid and applicable to the YES Jaringan Prihatin Postpaid Service Plans. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency specific to the YES Jaringan Prihatin Postpaid Service Plans. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.
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| 4. | The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan. 4.1 The following are the YES Jaringan Prihatin Postpaid Service Plans offered by YES:
4.3 The service offerings under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan are as follows:
*Applicable to standard person-to-person voice calls and SMS, and not for any commercial and/or non-personal use. ** The YES Prihatin Learn From Home Family Postpaid Service Plan is only available for subscription by a Household. *** The YES Prihatin Learn From Home Individual Postpaid Service Plan is only available for subscription by an Individual.
4.5 In the event that a YES Subscriber has fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, the YES Subscriber may still use the internet data service but at a reduced internet data speed of 256kbps provided that his/her Service account is active or purchase a Postpaid Data Add-On to enjoy internet data with no speed control. For clarity, any mention on speed shall mean the optimum speed which means the actual speed enjoyed by a YES Subscriber may vary depending on various other factors including but not limited to technical and environmental factors. 4.6 The Data Capacity Allocation may only be used during the relevant Billing Cycle. Any unused Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding Billing Cycle and there shall be no refund or liability on Us.
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| 5. | The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan may be purchased by an Eligible Subscriber through MyYes app, YES Online Store and YES Store.
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| 6. | Warranty. The Device provided under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan is subject to the respective Device manufacturer’s standard warranty.
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| 7. | Exclusion of liability for use of the Device. We shall not be liable to any Eligible Subscriber/YES Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
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| 8. | Charges & SST 8.1 Save as expressly provided herein, there will be no additional charges imposed for domestic On-Net Services and domestic Off-Net voice calls, subject to Clause 4.3 above. However, the following charges will be imposed for domestic Off-Net SMS:
8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:
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| 9. | Upgrade/Downgrade. A YES Subscriber is not allowed to upgrade or downgrade his/her YES Prihatin Learn From Home Family Postpaid Service Plan or YES Prihatin Learn from Home Individual Postpaid Service Plan, as applicable, during the Contract Period.
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| 10. | Early Termination Charges. If a YES Subscriber terminates his/her Service account or ports out to another service provider at any time before the expiry of the Contract Period or if the Service account is terminated by YES as a result of the YES Subscriber’s breach of these Prihatin Postpaid Service Plan T&Cs, the Prihatin Programme T&CS, and/or the General Applicable Terms and Conditions, the Early Termination Charges as more particularly stated in the Postpaid Service Terms and Conditions shall apply accordingly. In addition, the YES Subscriber shall return the Device (complete with all accessories in its original packaging) to Us in good and working condition, failing which he/she shall pay to Us the full Device price of RM399 (excluding SST).
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| 11. | Limitation of Liability. YES shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Programme.
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| 12. | Governing Law. The YES Jaringan Prihatin Postpaid Service Plans shall be governed by the laws of Malaysia under the jurisdiction of the Malaysian courts.
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| 13. | Modifications. YES reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Programme, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YES reserves the right to cancel, terminate or suspend the Programme at any time before or during the Programme Period with notice but without any liability or compensation whatsoever.
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Last updated: 18 January 2021
| 1. | Data Add-On and Konfem Turbo Terms and Conditions. The Data Add-On and Konfem Turbo are subject to these Data Add-On and Konfem Turbo Terms and Conditions. By Your purchase or use of the Data Add-On and/or Konfem Turbo, You acknowledge that You understand these Data Add-On and Konfem Turbo Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc/products-services-tnc and agree to abide by them. | ||||||||||||||||
| 2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and YES 4G Broadband Bundle Plans Terms and Conditions available at www.yes.my/tnc/products-services-tnc (collectively shall be referred to as the “General T&Cs”) shall be applicable and are binding on You. In the event of any inconsistency between these Data Add-On and Konfem Turbo Terms and Conditions and the General T&Cs, these Data Add-On and Konfem Turbo Terms and Conditions shall prevail to the extent of any such inconsistency. | ||||||||||||||||
| 3. | Data Add-On. | ||||||||||||||||
| 3.1 | Data Add-On is only available to Yes Subscribers and users of Postpaid Service Plans and YES 4G Broadband Bundle Plans. | ||||||||||||||||
| 3.2 | By Your purchase of the Data Add-On, You will be able to enjoy additional data capacity which is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans and YES 4G Broadband Bundle Plans. | ||||||||||||||||
| 3.3 | The types of Data Add-On available for purchase are as more particularly stated below:
Table 1 |
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| 4. | Konfem Turbo | ||||||||||||||||
| 4.1 | Konfem Turbo is only available to Yes Subscribers and users of the Konfem Unlimited 49 and Konfem Unlimited 79 Plans respectively. | ||||||||||||||||
| 4.2 | By Your purchase of Konfem Turbo, You will be able to enjoy internet data with no speed control subject always that any mention on speed shall mean optimum speed which means the actual speed enjoyed by You may vary depending on various other factors including but not limited to technical and environmental factors. Please note that the Konfem Turbo does not add any additional data quota into the Postpaid Service Plans and/or YES 4G Broadband Bundle Plans subscribed by You. | ||||||||||||||||
| 4.3 | The types of Konfem Turbo available for purchase are as more particularly stated below:
The Konfem Turbo Daily _RM5 and Konfem Turbo Weekly_RM 20 shall hereinafter be collectively referred to as the “Konfem Turbo.” |
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| 5 | SST The prices stated in Tables 1 and 2 of Clauses 3.3 and 4.3 respectively are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly. |
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| 6 | Billing Cycle and Validity Period. You may enjoy the: |
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| 6.1 | Data Add-On during the respective Billing Cycle of such purchase; and | ||||||||||||||||
| 6.2 | Konfem Turbo during the respective Validity Period. | ||||||||||||||||
| 7 | Unused Data You may purchase as many Data Add-On as You wish however any balance unutilised Data Add-On purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. For clarity and avoidance of doubt, the Data Add-On does not apply to any of the Postpaid Service Plans with unlimited internet data. |
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| 8 | Cancellation & Termination. Once You have purchased the Data Add-On and/or Konfem Turbo, You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the Data Add-On and Konfem Turbo, if any, and You shall not be entitled to any refund. | ||||||||||||||||
| 9 | Right to change. We reserve the right to change, modify and/or amend these Data Add-On and Konfem Turbo Terms and Conditions at any time. A modification, change and/or amendment to these Data Add-On and Konfem Turbo Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. |
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| 10 | Definitions & Interpretations. All capitalised words in these Data Add-On and Konfem Turbo Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the General T&Cs. “4G LTE Data” means data service provided through Our LTE network and accessible only via Our SIM Card. “Data Add-On” means the types of Data Add-On as more specifically described in Clause3. “Konfem Turbo” means collectively the Konfem Turbo_RM5 and Konfem Turbo_RM 20 as more specifically described in Clause 4 herein. “SST” means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. “Validity Period” means the validity period of the respective Konfem Turbo as more specifically described in Table 2 of Clause 4.3 herein. “Us“, “We” or “Our” means YTL Communications Sdn Bhd. “You” or “Your” means the Yes Subscribers. |
Last updated: 2 December 2020
| 1. | Definitions & Interpretations: Capitalised words which are not defined herein shall have the same meaning as prescribed in the YES Postpaid Service Terms and Conditions (available at https://www.yes.my/tnc/products-services-tnc). Unless the context otherwise requires, the following words shall have the meanings as prescribed: (a) “Eligible Users” means the teachers in government schools with YES 4G connectivity who are eligible for the LFH Teachers Data Plan; (b) “FrogAsia” means FrogAsia Sdn Bhd; (c) “LFH Initiative” means the Learn From Home initiative launched by YTL Foundation in collaboration with YTLC and FrogAsia; (d) “LFH Teachers Data Plan” means the plan as described herein; (e) “LFH YES ID” means the unique user identity provided to teachers who are attached to government schools for the purpose of accessing YES mobile data services under the LFH Initiative; (f) “Rights” means the rights as defined in Clause 4 herein; (g) “VLE” means the virtual learning platform provided by FrogAsia Sdn Bhd; (h) “YTL” means collectively YTL Foundation, YTLC and FrogAsia Sdn Bhd; and (i) “YTLC” means YTL Communications Sdn Bhd. |
| 2. | LFH Teachers Data Plan: The LFH Teachers Data Plan is a plan provided to Eligible Users for teaching and learning purposes only. Each Eligible User will be allocated 2GB of data per month (“Data Allocation”), without charge to the Eligible User. |
| 3. | Duration of Plan: The Data Allocation will commence when the LFH Teachers Data Plan has been provisioned to the Eligible User. The Data Allocation will be renewed every month, based on the Eligible User’s Billing Cycle for the duration of the LFH Initiative, unless otherwise determined by YTL. |
| 4. | Right Granted: The LFH Teachers Data Plan provides the Eligible Users with the rights to data services, and (if applicable) any on-net services as permitted by YTLC (collectively, the “Right”). The LFH Teachers Data Plan does not include any right to off-net SMS or voice call services. |
| 5. | Unused Data: Each Data Allocation is valid for thirty (30) days from the date such allocation is credited by YTLC, save for the first credited Data Allocation, which is valid until the end of the relevant Billing Cycle applicable to the Eligible User, which may be less than thirty (30) days. Any unused Data Allocation in a given Billing Cycle will expire at the end of that Billing Cycle and cannot be carried forward to the next Billing Cycle, refunded, exchanged (for cash or other benefits) or transferred in any way. |
| 6. | Data Usage Deduction: Eligible Users shall access the Internet in accordance with these terms and conditions. Access to the VLE will not exhaust the Data Allocation. However, access to any Internet content embedded within the VLE (such as the YouTube video), or access outside of the VLE, shall be deducted to the extent of the tonnage consumed. Data usage will be deducted in the following order: (i) Data Capacity Allocation (ii) monthly data allocation under the Eligible User’s YES Service Plan (if applicable); (ii) Add-ons (if applicable); and (iv) Eligible User’s YES Credit (if applicable). |
| 7. | Termination/Expiry of LFH Teachers Data Plan: Termination or expiry of the Eligible User’s LFH YES ID (eg. if such Eligible User is no longer attached to a government school) will automatically terminate the Eligible User’s LFH Teachers Data Plan with immediate effect. The LFH Teachers Data Plan may also be terminated at YTL’s discretion. |
| 8. | Access to YES Service: Data Allocation shall only be utilised through LFH YES ID assigned to the Eligible User. |
| 9. | Right to change: YTL shall have the right to change, modify and/or amend the terms of the LFH Teachers Data Plan or any part thereof at any time, without any liability to the Eligible Users. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on the YES website (www.yes.my) or the FrogAsia’s website (www.frogasia.com). YTLC may also notify the Eligible User by sending a notice electronically to the Eligible User’s last known email address registered with or provided to YTLC. |
| 10. | In the event of any inconsistencies between these terms and conditions and the Postpaid Service Terms and Conditions, the terms and conditions of this LFH Teachers Data Plan shall prevail to the extent of such inconsistencies. |
Last updated: 15th December 2020
| 1. | Postpaid Service Plans Terms and Conditions. The Postpaid Service Plans are subject to these Postpaid Service Plans Terms and Conditions. By Your subscription/use of any of the Postpaid Service Plans, You acknowledge that You understand these Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2. | Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Postpaid Service Plans Terms and Conditions, these Postpaid Service Plans Terms and Conditions shall prevail to the extent of any such inconsistency. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3. | The Postpaid Service Plans. 3.1 The Postpaid Service Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my/kasiup, as may be updated from time to time. 3.2 The Postpaid Service Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my/kasiup for specific details on the Contract Period. 3.3 You may upgrade or downgrade Your Postpaid Service Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that: 3.3.1 if You choose to upgrade Your Postpaid Service Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded Postpaid Service Plan/(s) subscribed by You; or if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade. 3.3.2 if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade 3.4 You may subscribe to internet data and/or voice call minutes add-on in addition to the service offerings under each of the Postpaid Service Plans. Please refer to the: 3.4.1 Postpaid Data Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional internet data; and 3.4.2 Voice Call Minutes Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional voice call minutes. 3.5 Different browsing speed may apply to each of the respective Postpaid Service Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet. |
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| 4. | Data Capacity Allocation 4.1 The Data Capacity Allocation enjoyed by You through Your subscription of any of the Postpaid Service Plan is exclusive for Your use in Malaysia which means You are not entitled to use the Data Capacity Allocation if You are outside Malaysia. In such instance, You are advised to subscribe to the International Roaming Service if You wish to use data internet, make or receive voice calls and/or SMS. 4.2 The Data Capacity Allocation will be refreshed on a monthly basis in accordance with Your relevant Billing Cycle. Any unutilized Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding month and there shall be no refund or liability on Us. In the event You have fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, You will still be able to use the internet data service but at a reduced internet data speed. |
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| 5. | Charges 5.1 The applicable charges on the current Postpaid Service Plans available for subscription are published in our official website @ www.yes.my/kasiup and are exclusive of SST. Any such applicable SST will be added to the charges and be reflected in Your Bill. 5.2 Save as otherwise expressly stated herein and/or in our official website @ www.yes.my, there will be no charges imposed on Your use of domestic On-Net Service of voice calls and SMS. However, charges will be imposed on Your use of domestic Off-Net Service. Please refer to the table below on the domestic Off-Net Serviceof voice calls and SMS rates:
5.3 Charges will be imposed on Your use of IDD Service and International Roaming Service in accordance with the rates published @ https://www.yes.my/roaming. 5.4 Charges will also apply for voice calls to special and toll-free numbers, including but not limited to those numbers listed below:
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| 6. | Plan Advance Payment & Plan Deposit 6.1 A Plan Advance Payment or Plan Deposit (whichever that is applicable depending on the Postpaid Service Plan subscribed by You) may be payable prior to the subscription of the relevant Postpaid Service Plans. 6.2 If You are a non-Malaysian, a deposit sum of RM 200 will be collected by Us (“Foreigner Depositbr”) for each of the Postpaid Service Plans subscribed by You, and will be refunded to You, free of interest, forty-five (45) days after the termination of the Service subject to any deduction of any outstanding sum which may be due to Us. |
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| 7. | Specific Terms on Kasi Up Postpaid Service Plans 7.1 If You subscribe to any of the Kasi Up Postpaid Service Plan, You will be able to enjoy: 7.1.1 unlimited domestic On-Net Service and Off-Net Service of voice calls respectively; and 7.1.2 unlimited domestic On-Net Service of SMS subject to Clause 7.2 below. For clarity, charges will be imposed for domestic Off-Net Service of SMS in accordance with the rates as more specifically stated in Clause 5.2 herein. 7.2 Notwithstanding Clause 7.1 herein, We reserve the right at Our sole and absolute discretion, and without prior notice to You, to limit any domestic Off-Net Service of voice calls that exceeds a total of 1000 minutes in any Billing Cycle. 7.3 The service offerings under the Kasi Up Postpaid Service Plans enjoyed by You is: 7.3.1 exclusive for Your use in Malaysia only; and 7.3.2 applicable for communications between person-to-person and for personal and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered as non-standard usage and is prohibited under the Kasi Up Postpaid Service Plan. 7.4 The Kasi Up Postpaid Service Plans are designed for smartphone use only. You may refer to https://www.yes.my/supported-devices for phone compatibility. 7.5 Please take note that even though Your Service account is suspended during the Contract Period, You shall continue to pay the monthly recurring charge reflected in Your Bill. |
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| 8. | Additional/Removal of Service Plan. We reserve the right to add other types of Postpaid Service Plans to and/or remove any of the Postpaid Service Plans. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9. | Right to change. We reserve the right to change, modify and/or amend these Postpaid Service Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. |
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| 10. | Definitions. All capitalized terms and expressions in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions: “Foreigner Deposit” shall have the same meaning ascribed to in Clause 6.2 herein. “Kasi Up Postpaid Service Plans” consists of the the Kasi Up Postpaid 49, Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract), details of which are as more specifically set out @ www.yes.my/kasiup. “Off-Net Service” means the provisioning of Service which originates from Our Network and is terminated to any other service provider’s network in Malaysia. “On-Net Service” means the provisioning of Service which originates from Our Network and is terminated to Our Network. “Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the Postpaid Service Plans, which is rebated to the Yes Subscribers based on the type of rate offerings under the related Postpaid Service Plans subscribed. “Plan Deposit” means a deposit sum collected from Yes Subscribers as security for due performance of payment in regards to the related rate offerings under the Postpaid Service Plans and is refunded to the Yes Subscriber, upon deduction of any sums due to YTLC, upon termination of the subscription of such Postpaid Service Plans. Postpaid Service Plans” means Our respective postpaid service plans subscribed by our Yes Subscribers and those which are made available for subscription. SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. a |
Last updated: 3 May 2017
| By completing and executing the Service Registration Form, whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement (“Agreement”) between Yourself and YTL COMMUNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Provision of the Service
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| 2. Service Plan | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 3. Fair Usage Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4. Mobile Number Portability | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| If and when porting is available on Our networks the following terms shall apply: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 5. Charges | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 6. Payments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 7. Yes User ID | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 8. Your Responsibilities | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You must, throughout the duration of this Agreement: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 9. Service Barring, Suspension and Restoration | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 10. Termination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 11. Effect of termination | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 12. Rights of Redress | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) Yes Care operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays). | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 13. Data Protection | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 14. Limitations On Liability | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 15. Variation of the Terms | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 16. Novation & Assignment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 17. Intellectual Property Rights | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 18. Subscriber Equipment | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 19. Miscellaneous | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| 20. Definitions & Interpretations | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Unless the context otherwise requires, these words mean as follows: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Last updated: 27 February 2019
| 1. | Introduction. The auto billing service is a service for automated payments of Bills through a nominated credit card of the respective Subscriber or the card user (“Auto Billing Service”). Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via www.yes.my/myselfcare. |
| 1.1 | Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available @ www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency. All words in capital in these Auto Billing Service Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms & Conditions. |
| 2. | Authorised by Activation. By activating and using the Auto Billing Service, these Auto Billing Service Terms and Conditions shall be applicable and is binding on you. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You hereby consent Us to forward your credit card details and amount stated in the respective Bills to the acquiring bank, the card issuer and/or relevant persons for and in connection with the Auto Billing Service. |
| 3. | Accuracy of Information. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies. |
| 4. | Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. As such You shall ensure that You and/or the card issuer maintain sufficient fund in the credit card to enable Us to perform the Auto Billing Service successfully. In any event, we shall not be held responsible and/or liable to You if the Auto Billing Service transaction performed is declined or cannot be completed for any reasons whatsoever. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan. |
| 5. | Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three (3) months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive. |
| 6. | Risk and Indemnity. You hereby agree that the use of Auto Billing Service by You is entirely at Your own risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service. |
| 7. | Privacy. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc. |
| 8. | Edit, Deactivate and Cancel. In the event You intend to:- |
| 8.1 | edit any of the information provided by You for the provision of Auto Billing Service, please log in to Our selfcare portal at www.yes.my/myselfcare to edit and update Your information |
| 8.2 | deactivate or cancel the Auto Billing Service, You are required to submit a written notice to Us in the prescribed format available at any of Our Yes Stores or You may call Our Yes Care Customer Support. |
| 9. | Changes. In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven (7) working days from the date of such request in accordance with Clause 8.2. In the event Your changes are not effected after expiry of the seven (7) working days, please notify Us @yescare@yes.my. We may not be able to perform the Auto Billing Service as a result of expiry, suspension or termination of Yours or the card issuer’s credit card. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service. |
| 10. | Suspension of Auto Billing Service. We reserve the right to immediately suspend and/or terminate the Auto Billing Service provided to You at any time in the event it becomes known to Us or if it is suspected that the Auto Billing Service is used or may potentially be used for the perpetration of any criminal or illegal purpose including breach of any applicable legislation. |
| 11. | Rebate. With effect from 1st March 2019, You will be entitled to a rebate of 2% of the monthly commitment charges payable by You under the respective Service Plans but in no event shall it be more than RM5.00 for every successful Auto Billing Service transaction. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill. |
| 12. | Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these Auto Billing Service Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to the affected Subscribers. |
Last updated: 31st August 2019
| 1. | Agreement. By Your purchase or use of the Postpaid Hotspot Add-On, You acknowledge and agree to be bound by these Postpaid Hotspot Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. | ||||||||||||||||||||
| 2. | Applicability of the Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Hotspot Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency. | ||||||||||||||||||||
| 3. | Postpaid Hotspot Add-On. | ||||||||||||||||||||
| 3.1 | You may only purchase the Postpaid Hotspot Add-On if You have subscribed to any of the Konfem Unlimited Postpaid Plans available at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid respectively, as may be updated from time to time. | ||||||||||||||||||||
| 3.2 | By Your purchase of the Postpaid Hotspot Add-On, You will be able to use tethering services and/or share the mobile internet data allocated under the Postpaid Hotspot Add-On. For clarity and avoidance of doubt, the mobile internet data allocated through the purchase of Postpaid Hotspot Add-On is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. As an example, You will not be able to use or share Your mobile internet data with any other person/(s) for tethering services through any of the Postpaid Service Plans with unlimited Data Capacity Allocation, unless otherwise stated in the respective Postpaid Service Plans. In such instance, if You wish to use tethering services either for Your own use or for use of any other person/(s), You may purchase the Postpaid Hotspot Add-On subject always that upon expiry of the Postpaid Hotspot Add-On Validity Period, You must purchase additional Postpaid Hotspot Add-On if You wish to continue to enjoy the tethering services. | ||||||||||||||||||||
| 3.3 | You may purchase any one or more of the Postpaid Hotspot Add-On stated below:
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| 4. | SST. The charges stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the charges and will be reflected in Your Bill accordingly. | ||||||||||||||||||||
| 5. | Validity Period. You may enjoy the Postpaid Hotspot Add-On during the Validity Period. | ||||||||||||||||||||
| 6. | Unused Data. You may purchase as many Postpaid Hotspot Add-On as You wish however any balance unutilised Postpaid Hotspot Add-On purchased will automatically lapse at the expiry of Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You. | ||||||||||||||||||||
| 7. | Cancellation & Termination. You will not be able to cancel the Postpaid Hotspot Add-On once purchased. In the event of termination of Your Service, the Postpaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto. | ||||||||||||||||||||
| 8. | Right to change. We reserve the right to change, modify and/or amend these Postpaid Hotspot Terms and Conditions at any time. Any such change, modification and/or amendments to these Postpaid Hotspot Add-On Terms and Conditions will be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers. | ||||||||||||||||||||
| 9. | Definitions & Interpretations. All words in capital in these Postpaid Hotspot Add-On Terms and Conditions, unless specifically defined
herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
“Us“, “We” or “Our” means YTL Communications Sdn Bhd. “You” or “Your” means the Yes Subscribers. “Postpaid Hotspot Add-On” means the types of Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein. “SST“means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018. “Validity Period” means the validity period of the respective Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein. |
Last updated: 19 January 2019
| 1. | By Your purchase or use of the Postpaid Voice Call Minutes Add-On , You acknowledge and agree to be bound by these Postpaid Voice Call Minutes Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc. | |||||||||
| 2. | Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Voice Call Minutes Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Voice Call Minutes Add-On Terms and Conditions shall prevail to the extent of any inconsistency. | |||||||||
| 3. | Voice Call Minutes Add-On. . | |||||||||
| 3.1 | By Your purchase of the Postpaid Voice Call Minutes Add-On, You will be able to enjoy additional voice call minutes which is separate and distinct from the voice call minutes subscribed by You under the respective Postpaid Service Plans. | |||||||||
| 3.2 | The Postpaid Voice Call Minutes Add-On purchased by You may only be used for domestic off-net calls. For clarity, the Voice Call Minutes Add-On cannot be used for video calls, IDD, international roaming, voice mails or calls to special or premium numbers including 1-300, 1-700 and TM 100. | |||||||||
| 3.3 | The terms and conditions on voice calls as more particularly stated in the Postpaid Service Terms and Conditions, including any restriction imposed therein, shall apply herein. | |||||||||
| 3.4 | The types of Postpaid Voice Call Minutes Add-On are as more particularly stated below:
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| 4. | SST. The prices stated in Clause 3.4 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly. | |||||||||
| 5. | Billing Cycle.You may enjoy the Postpaid Voice Call Minutes Add-On during the respective Billing Cycle in which it is purchased.- | |||||||||
| 6. | Unused Voice Call Minutes. You may purchase as many Postpaid Voice Call Minutes Add-On as You wish however any balance unutilised Postpaid Voice Call Minutes purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. | |||||||||
| 7. |