- The Campaign.
The “Yes 11.11 Pass” Campaign (“Campaign”) is a time limited campaign launched by YTL Communications Sdn. Bhd. (“YTLC”) (Company No. 200701035605 (793634-V)) operating under the brand name “Yes” and shall be governed by these Campaign terms and conditions (“Campaign Terms”).
- Campaign Eligibility.
2.1 Subject to these Campaign Terms, this Campaign is open to all Malaysians aged 18 years and above at the time of the Campaign Period (defined in Clause 4 below) with a valid account on the Campaign Website (defined in Clause 5 below) (“Participants”).
2.2 The following persons shall not be eligible to participate in the Campaign:
2.2.1 employees of YTLC and their immediate family members. For clarity, immediate family members mean spouse(s), sibling(s), parent(s) and children; and
2.2.2 advertising or promotional agencies, dealers, retailers and representatives of YTLC.
- Terms and Conditions.
Each Participant confirms and acknowledges that he/she has read and understood and agrees to be bound by these Campaign Terms in his/her participation in the Campaign. Unless otherwise expressly set out herein, all terms and conditions in Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions, Yes Infinite Plus (with upfront payment) Service Plans Programme Terms and Conditions, Yes Infinite+ Postpaid Service Plans Programme Terms and Conditions, Infinite Supplementary Line Service Plan Terms and Conditions and Prepaid Phone Bundle Programme Terms and Conditions found in yes.my/docs/tnc (collectively referred to as “General Applicable Terms and Conditions”) shall remain valid and are incorporated to these Campaign Terms as if such terms and conditions were stated in full herein. In the event of any inconsistency between the General Applicable Terms and Conditions and these Campaign Terms, these Campaign Terms shall prevail only to the extent to resolve any such inconsistency. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.
- Campaign Period & Campaign Launch.
4.1 This Campaign is for six (6) days and will commence on 3rd November 2023 until 8th November 2023 (both dates inclusive) (“Campaign Period”). All entries pertaining to the Campaign must be received during the Campaign Period. Any entries beyond this date will not be entertained.
4.2 The Yes 11.11 Sales day (also referred to herein as “Campaign Launch Day”) shall commence on 11th November 2023 at 10.00 am and end on 11th November 2023 at 10.00 pm.
- Campaign Mechanism.
5.1 The Campaign offers attractive prizes to the Participants via Spin-the-Wheel. The Participants are required to visit https://deals.yes.my/11-11pass (“Campaign Website”) and sign up for an account. Upon successful sign up, the Participants may earn an entry (“Entry”) to the Spin-the-Wheel during the Campaign Period, by:
5.1.1 completing daily challenges and submitting proof of completed daily challenges on the Campaign Website; and
5.1.2 accumulating fifteen (15) stars as shown on Campaign Website; and
5.1.3 being issued with a “Yes 11.11 Pass”.5.2 To claim and redeem the prizes via the Spin-the-Wheel (“Products”) at the Yes Experience Store at Lot 10, Kuala Lumpur (“Yes Store”), the Participants hereby agree to subscribe to a Service Plan. The Participants may claim and redeem the following Products offered at the Spin-the-Wheel:
5.2.1 purchase the new iPhone 15 (worth RM4,399.00) at RM1.00 in accordance with Clause 8.1 hereto; or
5.2.2 purchase the new iPhone 15 Plus (worth RM4,899.00) at RM1.00 in accordance with Clause 8.1 hereto; or
5.2.3 redeem one (1) unit of AirPods (3rd Generation) (worth RM829.00) with the subscription of a Yes iPhone Plan; or
5.2.4 redeem one (1) unit of an iPhone compatible power adapter (worth RM99) with the subscription of a Yes iPhone Plan; or
5.2.5 redeem three (3) months subscription of GeForce NOW (worth RM150) with the subscription of a Yes iPhone Plan.5.3 The Participants must complete the daily challenges throughout the Campaign Period. Upon completion of each of the daily challenges, the Participants must submit his/her entries of the daily challenges on the Campaign Website to earn stars and the Participants must accumulate in aggregate fifteen (15) stars to be issued with a Yes 11.11 Pass. The daily challenges will be refreshed every day during the Campaign Period as released on the Campaign Website and YTLC shall not be liable to notify the Participants of the release of any of the daily challenges.
5.3 The Participants shall be required to show proof of submissions for the daily challenges. At any time during this Campaign, YTLC and its authorised personnel reserves the right to review all submissions of entries to validate the earnings of stars by the Participants.
5.4 During the Campaign Period, the Participants may create and own multiple accounts on the Campaign Website and submit multiple entries following the completion of the daily challenges to earn an Entry. The Participants will be issued a Yes 11.11 Pass through the registered account(s) on the Campaign Website.
5.5 Each Participant is entitled to participate in the Spin-the-Wheel once only and there can only be one (1) redemption of any the Products.
5.6 The Yes 11.11 Pass will be in the form of voucher code issued to the Participant’s email address and the Participant must present the Yes 11.11 Pass at the Yes Store on the Campaign Launch Day.
- Selection for “Yes 11.11 Pass” Participant.
6.1 Only the Participants that present the Yes 11.11 Pass at the sales counter in person during the Campaign Launch Day at the Yes Store shall earn the Entry and be eligible to participate in the Spin-the-Wheel.
6.2 The Participants shall not be entitled to redeem this Campaign in any other form or manner other than those specified in these Campaign Terms.
6.3 The Participants agree that this Campaign is accepted at the risk of the Participants and is organised by YTLC and/or its sponsors without any warranty of any kind, whether express or implied unless otherwise stated by YTLC in writing.
- Notification of “Yes 11.11 Pass” to the Participant.
Subject to the fulfilment of the Campaign Mechanism in Clause 5 hereto, the Participants will receive the Yes 11.11 Pass with the email that the Participants have used to create an account on the Campaign Website.
- Yes Postpaid RM1 iPhone Plan’s Service Offerings
8.1 The service offerings of the Yes Postpaid RM1 iPhone Plan (defined in Clause 25 hereto) are summarised in Table 1 as follows:
Plan Name Yes Postpaid RM1 iPhone 15 Yes Postpaid RM1 iPhone 15 Plus Monthly Commitment Fee RM88 (+ RM5.28 SST) RM118 (+ RM7.08 SST) Data Capacity Allocation (5G/4G) Unlimited Unlimited Hotspot (5G/4G) 50GB 80GB Contract 24 months 24 months On-Net Service of domestic voice calls Unlimited Unlimited Off-Net Service of domestic voice calls Unlimited Unlimited On-Net Service of domestic SMS Unlimited Unlimited Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS Device Model iPhone 15 128GB
iPhone 15 Plus 128GB
Device Price RM1 RM1 Plan Advance Payment RM88 (RM93.28 including SST)
(rebated in the 1st month)
RM118 (RM125.08 including SST)
(rebated in the 1st month)
Total Payment Upon Registration RM89 RM119 Total Payment Upon Registration (With SST) RM94.28 RM126.08 Sales Channel Yes Experience Store at Lot 10 Shopping Centre, Kuala Lumpur Yes Experience Store at Lot 10 Shopping Centre, Kuala Lumpur
8.2 Each Participant is entitled to register for one (1) Plan only, provided that the Participant does not have in aggregate, more than fifteen (15) Postpaid service accounts with Yes.
8.3 When the Participant successfully subscribes to the Plan (hereinafter referred to as “Yes Subscriber”), the Yes Subscriber will receive a Yes SIM.
8.4 The Yes Subscriber may enjoy the service offerings with an uncapped 5G or 4G internet speed (Internet speed will vary depending on whether You are in 5G or 4G coverage).
8.5 Please take note that certain areas may not be under 5G network coverage. In such instance, the Yes Subscriber will continue to enjoy uninterrupted 4G connectivity on the Yes network.
8.6 The Data Capacity Allocation for Hotspot may be used only during the relevant Billing Cycle. In the event there is any unused Data Capacity Allocation for Hotspot at the end of a particular Billing Cycle, such unused balance Data Capacity Allocation for Hotspot will not be carried forward to any of the succeeding Billing Cycle and there shall be no refund or liability on YTLC.
8.7 If the Yes Subscriber has fully utilised the Data Capacity Allocation for Hotspot before the expiry of the relevant billing Cycle, the Yes Subscriber may purchase a Postpaid Data Add-On to enjoy internet data with no speed control. For purposes of clarity, any mention on speed shall mean the optimum speed which the actual speed enjoyed by the Yes Subscriber may vary depending on various other factors including but not limited to technical and environmental factors.
8.8 The unlimited On-Net Services are exclusive for the Yes Subscriber’s use in Malaysia only and applicable for communications between person-to-person personal use and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using Your Yes SIM in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered non-standard usage and is therefore prohibited.
8.9 If a Yes Subscriber defaults in making full payments under his/her Service Plan(s), YTLC reserves the right to bar or suspend the Services and block the Device IMEI. YTLC will unblock the Device IMEI within three (3) working days upon settlement of all outstanding payments due under the Service Plan(s). Notwithstanding the suspension of the Service Plan(s), a Yes Subscriber’s commitment to pay the Commitment Fee shall continue during the period of suspension.
8.10 Upon suspension or termination of a Yes Subscriber’s Service Plan(s), YTLC reserves the right to forward such Yes Subscriber’s details to CTOS for the purposes of blacklisting under the CTOS record which will only be removed from the CTOS blacklist upon full settlement of all outstanding amounts.
9.1 The Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. YTLC reserves the right to refuse entry, or refuse to award and/or allow the redemption of the Device to any person if YTLC in its absolute discretion believes that such person is not eligible under these terms and conditions to participate in the Campaign or may have breached, will breach, or has breached any of these terms and conditions. YTLC further reserves the right at its sole and absolute discretion to disqualify any Participants who tampers or cheat with the processes of this Campaign and/or its mechanics and YTLC may take any action (including legal action) against such Participant.
9.2 Any and all expenses incurred for the participation of the Campaign, including tax liabilities (if any) in relation to the Campaign, the Plan and/or use or enjoyment of the same, shall be the sole responsibility of and borne by the Participants. YTLC shall not be held liable for (a) any delay in performing or partial or total failure to perform any of its obligations under the Campaign to the Participants if such delay or failure is caused by circumstances beyond the reasonable control of YTLC, its affiliates, authorized dealers/distributors, agents or suppliers; and (b) any losses, damage to property, injury, or death resulting from or related to such Participant’s participation or inability to participate in this Campaign, or the use, misuse or inability to use the Campaign or part thereof.
Any Device(s) provided under the Yes Postpaid RM1 iPhone Plan, Yes iPhone Plan and/or the Service Plan(s) is/are subject to the Device(s) manufacturer’s warranty. Please refer to the manufacturer’s warranty as provided with the Device(s) or on the Device(s) manufacturer’s website.
- Exclusion of liability for use of the Device.
YTLC shall not be liable to any Yes Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
There shall be no refund under the Yes Postpaid RM1 iPhone Plan, Yes iPhone Plan and/or the Service Plan(s) for any reasons whatsoever.
The Yes Subscriber shall not upgrade or downgrade their Plan during the Contract Period.
- Unconditional Agreement.
The acceptance of the Campaign constitutes the Participant’s unconditional agreement and permission to YTLC and/or its agents to use the Campaign Participant’s name, video footage, voice, photograph and/or likeness for purposes of advertising, editorial, campaign, promotional marketing, trade and/or other purposes without further compensation and notice, unless prohibited by law. YTLC fully reserves its rights to such forms of publicity and publication.
These Campaign Terms shall in all respects be governed by the laws of Malaysia.
YTLC reserves the right to add, delete, vary or amend the terms and conditions herein or change or modify any aspect of this Campaign, in whole or in part, at any time and from time to time and at its sole discretion, without notice and without liability to the participants or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend this Campaign at any time before or during the Campaign Period without any liability or compensation whatsoever. In the event of such cancellation, termination or suspension of this Campaign, YTLC may, at its sole and absolute discretion, choose not to proceed with the Participants selection process and/or the Campaign.
- Disruption of Campaign.
Without prejudice to Clause 16 above, if for any reason this Campaign is not capable of running as planned or is disrupted for reasons due to and including without limitation network failure, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of YTLC or any party responsible for the running of any aspect of this Campaign, YTLC reserves all rights to hold void, cancel, suspend or amend this Campaign and these terms and conditions where it comes necessary to do so in YTLC’s absolute discretion, without prior notice or liability to any party. YTLC shall not accept any responsibility for any Campaign entries not received for whatever reason. YTLC shall not be responsible for any technical errors or service disruption in telecommunications networks, internet access or otherwise preventing entry to this Campaign.
- Disclosure Rights.
- Disqualification and/or Rejection of Entries.
YTLC reserves the right to disqualify any Participant at its sole and absolute discretion on the grounds of non-compliance with any of the Campaign Terms herein. For the avoidance of doubt, the foregoing is not meant to limit or curtail the rights of YTLC, who may also reject an Entry without having to assign any reasons whatsoever. Each Participant accepts that a decision to disqualify and/or reject a Participant shall be final and not subject to appeal. In the event of a disqualification after the Campaign has been given, YTLC reserves the right to demand the return of the Campaign or payment of its value from the ineligible or disqualified Participant.
- Judging Criteria and Judging Process.
YTLC reserves the sole and absolute discretion to select the Participants of this Campaign, which will be determined in accordance with these Campaign Terms. The decision shall be final and conclusive and no appeals or disputes will be entertained.
- General Indemnification.
Each Participant shall indemnify YTLC against all and any demands, claims, costs, expenses, damages, liability or injury (whether physical in nature or against the reputation of any party) incurred by YTLC, arising out of or relating to the Participant’s participation in this Campaign and/or participant’s acceptance, use or misuse of this Campaign, including but not limited to the Participant’s acts, omissions, statements, publications whatsoever as may be in breach of any law or legal rights, as the case may be.
- Third Party’s Rights and Indemnification.
By participating in this Campaign, each Participant warrants that (a) all personal details are the Participant’s own information; and (b) all answers, responses and/or entries submitted in this Campaign are true, accurate and original to the Participant and that no other party has any rights to such information or materials. Each Participant agrees to indemnify and keep indemnified YTLC against all claims, losses, damages and/or expenses whatsoever arising from any infringement or violation of any third party’s rights in relation to the submission of any entry in this Campaign.
- Survivability of Terms.
Any delay, waiver, non-enforcement, modification, amendment, withdrawal or substitution of any term or condition contained herein shall not affect the operation of the other terms or conditions so affected by such a waiver, non-enforcement, modification, amendment, withdrawal or substitution which shall remain in full force and effect.
Failure to comply with these Campaign Terms may result in disqualification of the relevant Participant.
The following words and expressions have the following meanings, except where the context otherwise requires:
“Device” means the devices specified in Clauses 5.2.1, 5.2.2, 5.2.3 and 5.2.4 of the Campaign Terms.
“Entry” means the right to participate in the Spin-the-Wheel earned by the Participant in accordance with Clause 5.1 of the Campaign Terms.
“General Applicable Terms and Conditions” means Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions, Yes Infinite Plus (with upfront payment) Service Plans Programme Terms and Conditions, Yes Infinite+ Postpaid Service Plans Programme Terms and Conditions, Infinite Supplementary Line Service Plan Terms and Conditions and Prepaid Phone Bundle Programme Terms and Conditions found in www.yes.my/docs/tnc.
“iPhone” means the smartphone made and sold by Apple Inc.
“NRIC” means the Malaysian National Registration Identity Card.
“Products” means the products referred to in Clause 5.2 of the Campaign Terms.
“Campaign Period” means the six (6) days duration in which this Campaign shall take place commencing from 3rd November 2023 to 8th November 2023 (both dates inclusive).
“Campaign Launch Day” means the Yes 11.11 Sales day which commences on 11th November 2023 at 10.00 a.m. and end on 11th November 2023 at 10.00 p.m.
“Campaign Website” means the microsite accessible at deals.yes.my/11-11pass.
“Yes 11.11 Pass” means the pass issued to the Participant by email in accordance with Clause 5 of the Campaign Terms.
“Yes iPhone Plan” means the Yes Infinite Plus (with upfront payment) Service Plans Programme, Yes Infinite+ Postpaid Service Plans Programme, and Prepaid Phone Bundle Programme and all such applicable Postpaid and/or Prepaid Service Plans for iPhone offered by YTLC from time to time with terms and conditions as published on www.yes.my/docs/tnc.
“Yes Postpaid RM1 iPhone Plan” means the Service Plans referred to in Clause 8.1 of the Campaign Terms.
“Yes Store” means the Yes Experience Store at Lot 10 Shopping Centre, Kuala Lumpur.