• Yes | First to 5G
  • Personal
  • Business
  • Learning
ENEnglish
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Shop
      • Mobile Plans
      • Prepaid Plans
      • Postpaid Plans
      • Data & Hotspot Add-Ons
      • First to 5G
      • Wireless Fibre 5G
      • Device-only Plan
      • Bundle Plan
      • Device Plans
      • Infinite+
      • Broadband
      • Home Broadband
      • On-the-go Broadband
      • Existing Customers
      • How-To: Get Databack
  • Infinite+
  • Wireless Fibre 5G
  • Coverage Checker
  • Keep Your Number
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Email Us
      • Facebook Messenger
      • Store Locations
  • Business Solutions
      • Internet Access
      • Yes Biz Wireless Fibre 5G
      • Yes DIA
      • Private Network
      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Talk to Us
Get Started

General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Wireless Fibre Raya Special Promo Family Bundle Service Plan Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
  • Terms of Delivery
  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service

Archive Terms and Conditions

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Jaringan Prihatin Programme Terms and Conditions
  • Home
  • Docs
  • Terms & Conditions
  • Ongoing Campaigns & Promotion Terms and Conditions
  • Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Infinite+ Postpaid Service Plans Programme

Yes Infinite+ Postpaid Service Plans Programme

Dated: 3rd January 2023

  1. The Service Plan.
    The Yes Infinite+ Postpaid Service Plans Programme is a time limited programme (“Programme”) launched by YTL Communications Sdn Bhd (Company No. 200701035605(793634-V)) (“YTLC”) in collaboration with CompAsia Sdn Bhd (Company No. 201201022161 (1006653-T)) (“CompAsia”) and Terra Optimus Pearl Sdn Bhd (Company No. 201401027003 (1103093-X)) (“TOP”).
    YTLC, CompAsia and TOP may be referred to collectively as “Parties”.
    1.2  By Your subscription or use of any of the Yes Infinite+ Postpaid Service Plans (as defined below) You acknowledge that You understand the terms and conditions contained herein (“Yes Infinite+ T&Cs” and agree to abide by them.
  2. This Programme is open to all individuals who are Malaysian citizens and satisfies the following pre-conditions:
    2.1 individuals between the ages of 18 and 65 years at the time of subscription to the Yes Infinite+ Postpaid Service Plan;
    2.2 in possession of a valid MyKad or MyTentera; and
    2.3 successfully pass the credit check process.

    (hereinafter shall be referred to as “Eligible Subscribers”).

  3. Applicable Terms and Conditions.
    In addition to these Yes Infinite+ T&Cs, all other terms and conditions incorporated in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms & Conditions available @ www.yes.my/tnc shall remain valid and applicable to this Programme (collectively referred as “General T&Cs”). In the event of any inconsistency between the General T&Cs and these Yes Infinite+ T&Cs, these Yes Infinite+ T&Cs shall prevail to the extent of any such inconsistency. Capitalised words not defined herein shall have the same meaning ascribed to them in the General T&Cs.
  4. Programme Period
    The Programme commences on 9 June 2022, 00:00 a.m. (or such later date as may be determined by YTLC and announced on its website) (“Commencement Date”) and will continue for such period unless otherwise notified by YTLC (“Programme Period”).
  5. Registration of Interest
    5.1 With effect from 26 May 2022 and up to the Commencement Date, an individual who satisfies the pre-conditions stated in Clauses 2.1 and 2.2 herein (“Individual”), may register his/her interest to subscribe to the Yes Infinite+ Postpaid Service Plan @ yes.my (“Pre-registration of Interest”). For clarity, Pre-registration of Interest does not mean that the application to subscribe for any of the Yes Infinite+ Postpaid Service Plans is automatically approved, as it is still subjected to the eligibility checks in Clause 2.1 and Clause 2.2 and the credit check process stated in Clause 2.3 on and after the Commencement Date.

    5.2 On and from the Commencement Date, the Parties will determine the Individuals eligibility to subscribe to the Yes Infinite+ Postpaid Service Plans in accordance with the pre-conditions stated in Clauses 2.1 – 2.3 herein. Thereafter, YTLC will notify such Individuals vide e-mail (or such other mode of communications as determined by YTLC) on their eligibility status (“Notification”). Notwithstanding the foregoing, the Parties reserves the right to decline any Eligible Subscribers at its sole and absolute discretion without assigning any reasons whatsoever. The Parties’ decision on all matters pertaining to eligibility of an Individual to this Programme shall be final and binding.

    5.3 If an Individual receives Notification indicating him/her –
    (a) to be an Eligible Subscriber, such Individual is required, within a period of three (3) working days from the date of Notification, to settle all payment for the subscription of the related Yes Infinite+ Postpaid Service Plan to complete his/her subscription of the related Yes Infinite+ Postpaid Service Plan, failing which YTLC will deem such Individual is no longer interested to subscribe to the Yes Infinite+ Postpaid Service Plan; or

    (b) not to be an Eligible Subscriber, he/she may continue to subscribe to any other Postpaid Service Plans or Prepaid Service Plans made available by YTLC, subject to the terms and conditions thereof. For more information on the Postpaid Service Plans and Prepaid Service Plans made available by YTLC for subscription, please refer to https://www.yes.my/.
    5.4 Upon receipt of the payments in Clause 5.3(a)_above, YTLC will deliver the SIM Card and Device in relation to the Yes Infinite+ Postpaid Service Plan subscribed by Eligible Subscribers to the address provided by such Eligible Subscribers during the Pre-registration of Interest.

  6. Programme Selection & Acceptance
    6.1 Subject to Clause 7.4 herein, on or from the Commencement Date, an Eligible Subscriber may subscribe to Yes Infinite+ Postpaid Service Plan by selecting one (1) Yes Infinite+ Postpaid Service Plan, from the list of Yes Infinite+ Postpaid Service Plans made available by YTLC @ yes.my, for subscription.

    6.2 All Eligible Subscribers are bound by the following terms and conditions:-
    (a) Yes Infinite+ T&Cs available @ https://www.yes.my/docs/tnc/ on the subscription of any of the Yes Infinite+ Postpaid Service Plan;
    (b) TOP’s Device Rental Agreement Terms and Conditions;

    (c) YTL’s Group Privacy Privacy available @ https://www.ytl.com/privacypolicy.asp;
    (d) TOP’s Privacy Notice available @ http://yes.compasia.com/TOP_PRIVACY_POLICY.PDF; and
    (e) CompAsia’s Privacy Policy available @ https://shop.compasia.com/pages/privacy-policy

  7. Yes Infinite+ Postpaid Service Plans & Service Offerings
    Yes Infinite+ Postpaid Service Plans
    7.1 The Postpaid Service Plans rate offerings made available under this Programme are listed
    below, as  may be amended from time to time at YTLC’s sole discretion. Please refer to YTLC’s product page @ yes.my from time to time on any updates on the Yes Infinite+ Postpaid Service Plans:
    (a)          Infinite+ Basic Postpaid Service Plan;
    (b)         Infinite+ Standard Postpaid Service Plan;
    (c)          Infinite+ Premium Postpaid Service Plan; and
    (d)         Infinite+ Ultra Postpaid Service Plan

    hereinafter shall be collectively referred to as the “Yes Infinite+ Postpaid Service Plans”).

    7.2 Each of the Yes Infinite+ Postpaid Service Plan is a Postpaid Service Plan consisting of:
    (a)   a smartphone (please refer to www.yes.my on the type of smartphone provided under the respective Yes Infinite+ Postpaid Service Plan (“Device”);
    (b)    5G-enabled SIM Card; and
    (c)   pre-assigned YES Mobile Number.

    Service Offerings
    7.3          The service offerings under the respective Yes Infinite+ Postpaid Service Plans are:

    Plan Name Infinite+ Basic Infinite+ Standard Infinite+ Premium Infinite+ Ultra
    Monthly Commitment Fee RM58
    (RM61.48 including SST)
    RM88
    (RM93.28 including SST)
    RM118
    (RM125.08 including SST)
    RM178
    (RM188.68 including SST)
    Data Capacity Allocation (4G+5G) Unlimited Unlimited Unlimited Unlimited
    Hotspot 20GB 50GB 80GB 110GB
    *Device Type You may refer to yes.my for more information You may refer to yes.my for more information You may refer to yes.my for more information You may refer to yes.my for more information
    Contract Period 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card 36 months from date of activation of the SIM Card
    On-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    Off-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    On-Net Services of domestic SMS Unlimited Unlimited Unlimited Unlimited
    Off-Net Services of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    *Device Price – – – –
    Plan Advance Payment RM58
    (RM61.48 including SST)
    (rebated in the 1st month)
    RM88
    (RM93.28 including SST)
    (rebated in the 1st month)
    RM118
    (RM125.08 including SST)
    (rebated in the 1st month)
    RM178
    (RM188.68 including SST)
    (rebated in the 1st month)
    Device Upfront Payment – – – –
    Total Payment Upon Registration (consisting of the Plan Advance Payment and/or the Device Upfront Payment) RM58
    (RM61.48 including SST)
    RM88
    (RM93.28 including SST)
    RM118
    (RM125.08 including SST)
    RM178
    (RM188.68 including SST)

    *Subject to TOP’s Device Rental Agreement and successful completion of the Contract Period.

    7.3.1          The service offering under Yes Infinite+ Postpaid Service Plan stated as below will only be available via Selected Yes Authorised Dealer:

    Plan Name Infinite Plus Basic II
    Vivo Y55 plus 6_128_24mo**
    Monthly Commitment Fee RM88
    (+RM5.28 SST)
    Contract 24 months
    Data (4G + 5G) Unlimited
    Device Type (Phone Model) VIVO Y55+
    Device RRP RM1099
    Device Price Free
    Hotspot (5G/4G) 20GB
    On-Net Services of domestic voice calls Unlimited
    Off-Net Services of domestic voice calls Unlimited
    On-Net Services of domestic SMS Unlimited
    Off-Net Services of domestic SMS RM 0.09 per SMS
    Plan Advance Payment RM88
    (RM93.28 including SST)
    (Rebated in the 1st month)
    Upfront Payment (Device) –
    Activation Fee –
    Total Payment Upon Registration RM88
    (RM93.28 including SST)

    *Subject to TOP’s Device Rental Agreement and successful completion of the Contract Period.

    ** This Infinite Plus Basic II Vivo Y55 plus 6_128_24mo plan is only available via Selected Yes Authorised Dealer.

    7.4 An Eligible Subscriber is entitled to register one (1) Yes Infinite+ Postpaid Service Plan only per valid MyKad or MyTentera, provided that he/she does not have, in aggregate, more than six (6) Postpaid Service accounts with YTLC.

    7.5 Upon subscription to any of Our Yes Infinite+ Postpaid Service Plan, an Eligible Subscriber is required to perform a one-time activation of the SIM Card within seven (7) days from the date he/she receives the SIM Card under the Yes Infinite+ Postpaid Service Plan. In the event an Eligible Subscriber fails to activate the SIM Card, after the expiry of the period of seven (7) days mentioned hereinbefore, the SIM Card will be automatically activated.

    7.6 Eligible Subscribers  will not be able to use tethering service if they  have fully utilised the hotspot internet data allocated under the Yes Infinite+ Postpaid Service Plan. In such instance, we advise such Eligible Subscribers  to purchase any of the Postpaid Hotspot Add-On denomination available @ yes.my  to continue to enjoy the tethering service.

    7.7 The Hotspot Data Capacity Allocation may only be used during the relevant Billing Cycle. In the event there is any unused Hotspot Data Capacity Allocation at the end of a particular Billing Cycle, such unused balance Hotspot Data Capacity Allocation will not be carried forward to any of the succeeding Billing Cycle and there shall be no refund or liability on YTLCs.

    7.8 Please take note that certain areas may not be within 5G network coverage. Where an area is not within the 5G network coverage range, Eligible Subscribers will continue to enjoy 4G connectivity on our Yes network.

    7.9 The 5G internet speed on the Yes Infinite+ Postpaid Service Plan fully depends on the 5G network coverage in such area.

    7.10  If an Eligible Subscriber’s Yes Infinite+ Postpaid Plan Service account is suspended, YTLC reserves the rights to block such Device’s IMEI. YTLC will proceed to unblock such Device’ IMEI within three (3) working days upon settlement of all outstanding payment due under such Yes Infinite + Postpaid Plan Service account. Notwithstanding the suspension of such Yes Infinite+ Postpaid Plan Service account, an Eligible Subscriber’s commitment to pay the Commitment Fee shall continue during the period of suspension.

    7.11 Upon suspension or termination of an Eligible Subscriber’s   Yes Infinite+ Postpaid Plan Service account, YTLC reserves the rights to forward such Eligible Subscribers details  to CTOS for the purposes of blacklisting under the CTOS record. In such event, an Eligible Subscriber shall settle all outstanding payment in order for him/her to be removed from CTOS as blacklist. Please take note that the process of being removed from CTOS as blacklist may take at least two (2) working days after settlement of all outstanding payment.

    7.12 If an Eligible Subscriber terminates his/her Yes Infinite+ Postpaid Service Plan during the Contract Period, such Eligible Subscriber will be subject to Early Termination Charges (“ETC”).

    7.13 The unlimited On-Net Services are exclusive for Eligible Subscriber’s use in Malaysia only and applicable for communications between person-to-person personal use and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using Your SIM Card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered non-standard usage and is therefore prohibited.

  8. Subscription Channels
    An Eligible Subscriber may subscribe to the Yes Infinite+ Postpaid Plan through MyYes app, Yes Online Store, Yes Authorised Dealer, Yes Authorised Phone Dealer and Yes Store.
  9. Warranty. The Yes Infinite+ Postpaid Plan is subject to the respective Device manufacturer’s standard warranty. Please refer to the manufacturer’s warranty provided with the Device or on the manufacturer’s website to understand the details on protection coverage and duration of the manufacturer’s warranty.
  10. Exclusion of liability for use of the Device. Parties shall not be liable to any Eligible Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
  11. Charges & SST
    11.1 Save as expressly provided herein, there will be no additional charges imposed for domestic On-Net Services and domestic Off-Net voice calls, subject to Clause 7 above. However, the following charges will be imposed for domestic Off-Net SMS:

    Type of Off Net Services Rates (RM) Charging Block (in seconds)
    SMS RM 0.09/SMS –

    11.2 Charges will be imposed for all International Roaming Service and IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming.

    11.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:

    Destination Prefix Rates(RM) Charging Block (in seconds)
    Freephone 1800 FREE 30
    Toll Free 1300 0.09/min 30
    TM Customer Careline 100 2.00/call Flat Rate/Per Call
    General Emergency Service 999 / 112 FREE 30
    TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
    Electricity Fault Reporting 15454 0.15/min 30
    Pengurusan Air Selangor 15300 0.15/min 30
    Syarikat Air Melaka 15800 0.15/min 30
    Talian Nur 15999 FREE 30
    Time Announcement 1051 0.10/min 30

    11.4 The charges stated in this Clause 11 are exclusive of SST.

  12. Upgrade/Downgrade. Eligible Subscribers are not allowed to upgrade or downgrade their Yes Infinite+ Postpaid Service Plan during the Contract Period.
  13. Early Termination Charges. If an Eligible Subscriber terminates his/her Service account or ports out to another service provider at any time before the expiry of the Contract Period or if the Service account is terminated by Yes as a result of such Eligible Subscriber’s breach of these Yes Infinite+ T&Cs and/or the General T&Cs, such Eligible Subscriber shall be subjected to ETC. Please refer to the General Applicable Terms and Conditions for further details on the ETC.
  14. Limitation of Liability. Parties shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Yes Infinite+ T&Cs.
  15. Governing Law. This Programme shall be governed by the laws of Malaysia under the jurisdiction of the Malaysian courts.
  16. Modifications. YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Yes Infinite+ T&Cs, in whole or in part, at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Yes Infinite+ Postpaid Service Plan at any time before or during the Programme Period with notice but without any liability or compensation whatsoever.

Just say Yes!

Join our mailing list to get our best & latest deals directly to your email inbox. You'll never miss out again

*
*

Get The MyYes App

Plans & Pricing

  • Prepaid Plans
  • Postpaid Plans
  • Free Plans
  • Data Add-Ons
  • On-the-go Broadband
  • Home Broadband

Explore

  • Keep Your Number
  • Databack
  • Partners
  • Roaming
  • Dealers

Tools

  • Device Manuals
  • Coverage
  • Speed Test

Company

  • About Us
  • Terms & Conditions
  • Privacy Policy

Help

  • FAQ
  • Ask Sofia
  • Email Us
  • Facebook Messenger
  • Visit Our Store

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)