Affordable plans with a reliable and stable network.
Mobile data plans for all
Because connectivity is a right, not a privilege.
Frequently Asked Questions
How to
Activate Your New Yes SIM
Please follow the steps below to activate your Yes SIM:
Step 1
Download the MyYes
app, open the application and click on “New User”
Step 2
Click on “Activate SIM”, then “Start”
Step 3
Scan the Yes SIM barcode or manually input your SIM serial number
Step 4
Select a number and click on “Next”
Step 5Select your ID, scan it, and confirm ID type
Step 6
Complete activation by following the steps to perform an eKYC and verification
of your ID.
Step 7
Create a password to log into MyYes App. A confirmation message of your activation
will be sent to you.
Step 8
For Yes eSIM –
You will be required to install an
eSIM profile by clicking “Install” at home screen on a device that supports
Yes eSIM.Note: For “Switch to Yes” can also be done during SIM
activation.
How To Switch to YesPlease follow the steps below to “Switch to Yes”:
Step 2
Choose “Switch to Yes” on the homepage then click on “Switch to Yes”.
Step 3
Enter your number and click on “Verify” then submit.
Step 4
Verify and submit the number that you wish to switch.
Step 5
Response to SMS confirmation of switch to Yes and complete the process.By
activating our postpaid service via this mobile number, you acknowledge,
accept and agree to be bound by our Postpaid Service Terms and Conditions as
set out in www.yes.my/legal and you also consent to your
personal data being used, processed and/or disclosed in accordance with our
YTL Group Privacy Policy available at https://ytl.com/privacypolicy.asp
How can I contact YesCare? You may
contact us via email
yescare@yes.my
Where can I submit my request to switch to Yes?
You can download MyYes app to
submit your request to switch to Yes.
If you are a new customer, get started with any of our plans available. Once you
receive your Yes SIM, download our MyYes
app to activate and verify yourself before switching to your original number.
You can switch to your own number during the activation process or anytime
after.
If you are an existing customer;
i. Go to ‘Quick Access’, and select “Switch to Yes”, then “Keep Your Number”.
ii. You will receive a confirmation SMS from your existing service provider.
Reply to the SMS to confirm your switch.Alternatively, you may visit our Yes
Stores, Yes Kiosk or Yes Authorised Dealers to submit your request to Switch to
Yes. *Terms and conditions apply.
What should I do or check before submitting my request to switch to Yes?
For a smooth process in switching to Yes, please ensure and check the
following with your current mobile service provider:
1. Your account must be active;
2. No overdue/outstanding bills;
3. No outstanding contractual obligations;
4. Supplementary line(s) must be switched together with the Principal number.
You may also want to save all contact numbers from your existing SIM Card before
switching on to Yes, if required.
How will I know the status of my request to switch to Yes?
You will receive an SMS notification from your current service provider
on the status of MNP request.
Can I check the status of my switch-in request online?
Yes, you may check the port in status via MyYes app by pressing the “Switch
to Yes” icon and click “Check Status”.
Why am I unable to check the status of my switch-in request via MyYes
app?
Port in request done via Yes Store or Yes Authorized Dealer, customer’s
status will be notified via SMS notification. Alternatively, you may check via
MyYes app.
Will I face any service interruptions during the switch-in process?
There will not be any service interruptions during the switch-in
process. However, if you intend to be overseas during the switch-in process, you
may need to check with your current service provider if there will be any
interruptions for roaming services. There will be no service interruptions from
Yes.
Can I cancel my request to switch?
You can cancel your switch-in request if your request is still being processed.
Upon successful switch, you will not be able to cancel your request.
Please take note: Any request and payment made for MNP will not be
refundable.
Do I need to cancel my existing service plan before I switch to Yes?
No, you do not have to cancel your existing service plan. Your existing
services with your current mobile service provider will automatically be
terminated once you have successfully switched to Yes.
I am not a Yes subscriber. Do I get a new SIM card when I switch to Yes?
Yes, we will provide you with a new Yes SIM card when you switch to
Yes.
Can I start to use the SIM card immediately after I get the SIM card
from Yes?
Only for port in request done via Yes Store or Yes Authorized Dealer under
Postpaid SIM plan, customer can start using and enjoy Yes services only after
MNP request is successful.
Can my number be switched without my permission?
No, it cannot be done without your permission. Yes must verify the
customer’s request and validate the supporting documents (if any) before it can
proceed with the switch-in process.
What if one of my supplementary line holders does not want to switch?
As the principal account holder, you will need to visit your existing
mobile service provider to terminate the relevant supplementary line. The
supplementary line holder will then need to re-register as a principal account
holder. Once this process is completed, then you, as the primary principal
account holder, can make the switch to Yes.
Can I switch my number to other service providers more than once?
Yes, but you cannot make more than one MNP request within the same
period of time to different mobile service providers.
How long does it take to switch to Yes?
The process will not take more than 1 to 2 business days for individual
line switching.
How much do I have to pay to switch to Yes?
The request for switching to Yes is free of charge. However, you will
have to pay for the Service Plan commitment fees in which you are interested (If
any is applicable during registration). *Terms and conditions apply.
What will happen to my unbilled usage made with my current mobile
service provider while waiting to switch to Yes?
You will have to pay your current mobile service provider for any
unbilled usage once you have received the invoice, even after you have
successfully switched to Yes. Otherwise, you will be blacklisted by your current
mobile service provider for not settling your outstanding bills.
If I have signed up for a Yes bundle package via MyYesapp
or Yes Online Store, I have already activated the SIM and requested to
switch-in via MyYesapp.
What will happen to my contractual obligation under the bundle package if my
switch-in request fails?
If your switch-in request is still unsuccessful, for the Yes Bundle Package, you
will be provided with a temporary Yes number upon activating Yes SIM. You can
either continue to use the temporary Yes number as your permanent number or
request for termination. If you wish to terminate, you will be subjected, if
applicable, to an early termination fee as stated in your bundle package
contract and any payment made during registration for the plan will not be
refunded and forfeited.
What happens if I request to switch-in to Yes
during registration for a Postpaid/Prepaid SIM with Plan only via MyYes app or Yes
Online Store and the request is unsuccessful?
If your switch-in request is unsuccessful, the Yes SIM will be
terminated within 30 days and any payment made during registration for the plan
will be forfeited.
If I have signed-up for a Postpaid with Plan only
via Yes Stores or Yes Authorized
Dealer, what will happen to my plan if my switch-in request fails?
You may resubmit your request and it is advisable to resubmit your
request within 30 Days to avoid the termination of your SIM card.
Who can I contact if my request to switch to Yes fails?
You may resubmit your request via the channel that you have submitted
previously at Yes Store, Yes Authorized Dealer, MyYes App or alternatively contact
YesCare at yescare@yes.my for
assistance.
Can I port out of Yes after I have submitted a request to terminate my
Yes account?
Once you have submitted your application to terminate your Yes service,
your Yes account will be considered inactive during the termination process, and
you will not be able to switch your number to other service providers.