Terms and Conditions.

Unless specifically indicated otherwise, the following provisions shall govern all use (and users) of the Yes 4G service together with those products and services offered in relation thereto, or under the Yes™ brand. Nothing in the following terms are meant to depart, deviate or diminish the effect of any applicable laws or regulations having the force of law, which shall apply in addition to the obligations imposed herein.


 
 

Terms & Conditions Categories


 

Products/Services

Provisions governing the use, subscription and/or purchase of select Yes products and services.

Prepaid

Last updated: 27th August 2020

1. Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions. The Prepaid Kasi Up LTE SIM Bundle Plan is subject to these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions. By Your subscription and/or use of the Prepaid Kasi Up LTE SIM Bundle Plan, You acknowledge that You understand these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions and any other applicable terms and conditions available @ https://www.yes.my/tnc/general-tnc, and agree to abide by them.

     

2. Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions and any other applicable terms and conditions available at http://www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions and the Prepaid Service Terms and Conditions and any other applicable terms and conditions, these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions shall prevail to the extent of any such inconsistency.

     

3. The Prepaid Kasi Up LTE SIM Bundle Plan 
3.1 The Prepaid Kasi Up LTE SIM Bundle Plan consist of a SIM Card which is preloaded with a Mobile Number.
3.2 The service offering under the Prepaid Kasi Up LTE SIM Bundle Plan will be as follows:-

Plan Name YES Kasi Up Prepaid Unlimited YES Kasi Up Prepaid RM20 for 20GB
Price RM30
(SST included)
RM20
(SST included)
Internet Data Unlimited*
(Up to 7mbps speed)
20GB
Hotspot 9GB YES
Account Validity Period 30 days (from the date of activation of the SIM Card 30 days (from the date of activation of the SIM Card
Service Validity Period 30 days (from the date of activation of the SIM Card 30 days (from the date of activation of the SIM Card
On-Net Services of domestic voice calls and domestic SMS** Unlimited Unlimited
Off-Net Services of domestic voice calls RM 0.09 per Minute RM 0.09 per Minute
Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS

 

to access and use the Service via compatibility smartphones only and not any other devices (including huddles and home wireless modem)

*Video streaming is based on standard definition quality

**The unlimited domestic On-Net Services of voice calls and SMS are only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use.

3.3 In the event that You have fully utilised (a) Internet Data before the expiry of the Account Validity Period and (b) any Data Add-Ons purchased during Account Validity Period, You may enjoy Free Basic Internet during the remaining days of the Account Validity Period.

3.4 Upon expiry of the Account Validity Period, any internet data in the 20GB Internet Data under YES Kasi Up Prepaid RM20 for 20GB service plan which remains unutilised shall be forfeited automatically.

3.5 Once the internet data of 7GB for the use of hotspot under YES Kasi Up Prepaid Unlimited service plan is fully utilised, and You will not able to use the hotspot during such Account Validity Period. Please take note that usage for P2P applications are not blocked, however, the speed of P2P applications will be throttled to 64 kbps.

3.6 Service speeds, if stated, are on best effort basis. Factors such as coverage, location, building interference, distance from communications towers and number of concurrent users may affect the Service speed and Service performance (voice and/or SMS).

3.7 You may purchase the Prepaid Kasi Up LTE SIM Bundle Plan via Shopee Platform only.

 

4. Activation of Prepaid Kasi Up LTE SIM Bundle Plan
You are required to perform a one-time activation of the SIM Card within a period of six (6) months from the date of delivery of the SIM Card to You, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided to You.

     

5. Charges & SST
5.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:-

Type of Off Net Services Rates (RM) Charging Block (in seconds)
Voice Calls RM 0.09/minute 30
SMS RM 0.09/SMS  

5.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming.
5.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:-

Destination Prefix Rates (RM) Charging Block (in seconds)
Freephone 1800 FREE 30
Toll Free 1300 0.09/min 30
TM Customer Careline 100 2.00/call Flat Rate/Per Call
General Emergency Service 999 / 112 FREE 30
TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
Electricity Fault Reporting 15454 0.15/min 30
Pengurusan Air Selangor 15300 0.15/min 30
Syarikat Air Melaka 15800 0.15/min 30
Talian Nur 15999 FREE 30
Time Announcement 1051 0.10/min 30

5.4 The charges stated in this Clause 6 are exclusive of SST.

     

6. Right to change.
We reserve the right to change, modify and/or amend these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions or any part thereof at any time without any liability to You. For the purposes of this provision, a modification, change and/or amendment to these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions will be deemed to be effective upon a notice being placed on our official website @ www.yes.my. We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.

     

7. Definitions
All capitalized terms and expressions in these Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions, unless defined herein, shall have the same meaning ascribed to them in the Prepaid Service Terms and Conditions. “Unlimited Internet Data” shall have the same meaning ascribed to it in Clause 3.2 herein
“20GB Internet Data” shall have the same meaning ascribed to it in Clause 3.2 herein.
“Account Validity Period” and “Service Validity Period” means thirty (30) days commencing from the date of activation of the SIM Card.
“SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
“Off-Net Services” means the provisioning of services beyond Our Network where access to a third party service provider’s network will be required in order to provide the services.
“On-Net Services” means the provisioning of services within Our Network and access to a third party service provider’s network will not be required in order to provide the services.
“Free Basic Internet” means the Internet access service provided free as part of the Prepaid Kasi Up LTE SIM Bundle Plan at throttled speed of 128 kbps on best effort basis.

Last updated: 30th August 2021

1. The Service Plan. The YES Jaringan Prihatin Service Plan (“Jaringan Prihatin Service Plan“) is a time-limited service plan launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”).

     

2. Eligibility. All Malaysian citizens wh are Qualified Persons (“Eligible Subscriber”) may subscribe to the YES Prihatin Prepaid Service Plan. For clarity:
“Bantuan Prihatin Rakyat” means the initiative introduced by Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the Covid 19 pandemic.
“Device” means and collectively refers to the device known as YES smartphone and Huddle XS.
“Household” refers to Qualified Persons with children below 18 years of age.
“Individual” refers to Qualified Persons without children.
“LHDN” means Lembaga Hasil Dalam Negeri.
“Prepaid Data Add-On” means the types of data add-on available for purchase by a Subscriber of the Prepaid Services, details of which are as specifically stated in https://www.yes.my/tnc/products-services-tnc.
“Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN.
3. Applicable Terms and Conditions. Subject only to the variations as expressly set out in these YES Jaringan Prihatin Service Plan Terms and Conditions (“Prihatin Service Plan T&CS”), all other terms and conditions incorporated in the Prepaid Service Terms and Conditions, YES Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”)YES 4G Broadband Bundle Plan Terms and Conditions and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc shall remain valid and applicable to this Jaringan Prihatin Service Plan. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Service Plan T&CS, these Prihatin Service Plan T&Cs shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and the Prihatin Service Plan T&CS, these Prihatin Service Plan T&CS shall prevail to the extent of any such inconsistency specific to this Jaringan Prihatin Service Plan. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.  
 
4. The YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn From Home for Individuals Service Plan and YES Prihatin Huddle XS Plan.
4.1 The following are the YES Jaringan Prihatin Service Plans offered by YES:
  1. YES Prihatin Prepaid Plan;
  2. YES Prihatin Learn From Home for Families Service Plan;
  3. YES Prihatin Learn From Home for Individuals Service Plan; and
  4. YES Prihatin Huddle XS Plan.

4.2 The YES Prihatin Prepaid Plan consist of a SIM Card which is preloaded with a Mobile Number
The YES Prihatin Learn From Home for Families Service Plan and YES Prihatin Learn From Home for Individuals Service Plan respectively consists of a SIM Card which is preloaded with a Mobile Number and one (1) unit of YES smartphone .
4.3 The YES Prihatin Huddle XS Plan consists of a SIM Card and one (1) unit of Huddle XS device. An Eligible Subscriber shall use the SIM Card provided under this YES Prihatin Huddle XS Plan with the Huddle XS device only.
4.4 The service offerings under the YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn From Home for Individuals Service Plan and YES Prihatin Huddle XS Plan are as follows:

 

 
Plan Name YES Prihatin Prepaid Plan  YES Prihatin Learn from Home for Families Service Plan** YES Prihatin Learn from Home for Individuals Service Plan YES Prihatin Huddle XS Plan
Price FREE  FREE FREE FREE
Internet Data 10GB during the Account Validity Period Total 360 GB (30 GB for each Service Cycle for 12 consecutive Service Cycles) Total 180 GB (15 GB for each Service Cycle for 12 consecutive Service Cycles) Total 360 GB (30 GB for each Service Cycle for 12 consecutive Service Cycles)
Free Basic Internet 512 kbps 512 kbps 512 kbps 512 kbps
Smartphone Device FREE Smartphone Device FREE Smartphone Device FREE Huddle XS
Account Validity Period 30 days commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card
On-Net domestic Services of voice calls and SMS* Unlimited Unlimited Unlimited Not Applicable
Off-Net domestic Services of voice calls RM 0.09 per minute Unlimited for 12 Service Cycles
(Subsequently RM 0.09 per minute, please refer to Clause 8 for specific details)
RM 0.09 per minute Not Applicable
Off-Net domestic SMS RM 0.09 per minute RM 0.09 per minute RM 0.09 per minute Not Applicable

 

*The unlimited domestic On-Net Services of voice calls and SMS is only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use.

** The YES Prihatin Learn From Home for Families Service Plan is only available for subscription by Household.

*** For clarity, each Service Cycle consist of a period of 30 days from the date of activation of the SIM Card.

4.4 You are required to perform a one-time activation of the SIM Card immediately upon delivery of the SIM Card to You.

4.5 In the event that You have fully utilised the Internet Data before the expiry of the Account Validity Period and any Prepaid Data Add-On purchased during the Account Validity Period, You may enjoy Free Basic Internet during the remaining days of each Account Validity Period.

4.6 The Internet Data may only be used during the said Account Validity Period. Any unused balance of the Internet Data shall be forfeited upon expiry of the said Account Validity Period.

 

5. Please take note of the follows:- 5.1 The YES Prihatin Prepaid Plan, YES Prihatin Learn From Home for Families Service Plan and YES Prihatin Learn from Home for Individuals Service Plan respectively may be purchased by Eligible Subscriber through the MyYes app, www.yes.my, YES Store and YES Dealer.

5.2 The YES Prihatin Huddle XS plan may be purchased by Eligible Subscriber through MyYes app, www.yes.my and YES Store.
6. Warranty. The Device provided to You under the YES Prihatin Learn From Home for Families Service Plan, YES Prihatin Learn from Home for Individuals Service Plan and YES Prihatin Huddle XS Plan shall be subject to Yes limited warranty at www.yes.my/tnc.
 
7. Exclusion of liability for use of the Device.  We shall not be liable to any Eligible Subscribers or any person(s) claiming through You for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
 
8. Charges & SST  8.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:
Type of Off Net Services Rates (RM) Charging Block (in seconds)
Voice Calls RM 0.09/minute 30
SMS RM 0.09/SMS
 

8.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming

8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:

Destination Prefix Rates   (RM) Charging Block (in seconds)
Freephone 1800 FREE 30
Toll Free 1300 0.09/min 30
TM Customer Careline 100 2.00/call Flat Rate/Per Call
General Emergency Service 999 / 112 FREE 30
TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
Electricity Fault Reporting 15454 0.15/min 30
Pengurusan Air Selangor 15300 0.15/min 30
Syarikat Air Melaka 15800 0.15/min 30
Talian Nur 15999 FREE 30
Time Announcement 1051 0.10/min 30

8.4 The charges stated in this Clause 8 are exclusive of SST.

 

9. Limitation of Liability. YTLC shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Jaringan Prihatin Service Plan.
 
10. Governing Law. This Jaringan Prihatin Service Plan shall be governed by the laws of Malaysia and any dispute shall be submitted to the jurisdiction of the courts in Malaysia.
 
11. Modifications.  YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Jaringan Prihatin Service Plan, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Jaringan Prihatin Service Plan at any time with notice but without any liability or compensation whatsoever.
 

Last updated: 16th February 2021

1. Prepaid Hotspot Add-On Terms and Conditions. 
The Prepaid Hotspot Add-On is subject to these Prepaid Hotspot Add-On Terms and Conditions. By Your purchase and/or use of the Prepaid Hotspot Add-On, You acknowledge that You understand these Prepaid Hotspot Add-On Terms and Conditions and any other applicable terms and conditions available at  www.yes.my/tnc, and agree to abide by them.  

     

2. Applicable Terms and Conditions.
Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions,  Prepaid Service Plans Terms and Conditions, Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc  shall be applicable and are  binding on You (hereinafter shall be collectively referred to as the “General Prepaid T&Cs”). In the event of any inconsistency between these Prepaid Hotspot Add-On Terms and Conditions and the General Prepaid T&Cs, these Prepaid Hotspot Add-On Terms and Conditions shall prevail to the extent of any such inconsistency.
 
3. Prepaid Hotspot Add-On.
3.1 Subject to Clause 3.3 herein, You may purchase any of the denomination under the Prepaid Hotspot Add-On stated in Clause 3.7 herein.

3.2 The internet data allocation under the Prepaid Hotspot Add-On can only be used for the provision of hotspot and tethering services only.

3.3 Your purchase of any of the denomination under the Prepaid Hotspot Add-On is subject to the following pre-conditions:-

 

 

3.3.1 You must have firstly purchased the data add-on known as:-

 

(a) Kasi Up Unlimited, details of which are as more particularly stated in the Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Terms and Conditions (“Kasi Up Unlimited Data Add-On”); or

(b) Kasi Up Unlimited_OKU, details of which are as more particularly stated in the Prepaid Data Add-On Terms and Conditions (“ Kasi Up Unlimited_OKU Data Add-On ”), and
 

3.3.2 Each time You purchase any of the denomination under the Prepaid Hotspot Add-On, You shall ensure that the Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On is within the Data Add-On Validity Period.



3.4 Please take note that when You purchase any of the denomination under the Prepaid Hotspot Add-On, You may be able to enjoy additional internet data quota in addition to the internet data quota allocated under Your existing Kasi Up Unlimited Data Add-On and/or Kasi Up Unlimited_OKU Data Add-On purchased by You. For clarity and avoidance of doubt, the internet data quota allocation by Your purchase of the Prepaid Hotspot Add-On is separate and distinct from the internet data allocation purchased by You under the respective Kasi Up Unlimited Data Add-On or Kasi Up Unlimited_OKU Data Add-On.
3.5 Please take note that when You use hotspot and tethering services, Your internet data quota will be deducted accordingly. If You have purchased multiple data add-ons, internet data allocated under any of the data add-ons which is to expire first will be deducted first on Your use of hotspot and tethering services.

For clarity and by way of illustration only, if You have purchased the Kasi Up Unlimited Data Add-On on 2nd January 2021 and the Kasi Up Hotspot Add-On 10GB on 15th January 2021, the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On and Kasi Up Hotspot Add-On is until 31st January 2021 and 13th February 2021 respectively. In this instance, since the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On is to expire first, therefore the internet quota allocated in the Kasi Up Unlimited Data Add-On will be deducted accordingly on use of hotspot and tethering services. Upon expiry of the Data Add-On Validity Period of the Kasi Up Unlimited Data Add-On or complete exhaustion of the internet data allocated under the Kasi Up Unlimited Data Add-On prior to the Data Add-On Validity Period, whichever that is applicable, the internet quota allocated under the Kasi Up Hotspot Add-On will be deducted accordingly on use of hotspot and tethering services.

3.6 Please take note that You will not be able to use tethering service if You have fully utilised the internet data allocated under the Prepaid Hotspot Add-On during the Prepaid Hotspot Add-On Validity Period. In such instance, we advise You to purchase any of the Prepaid Hotspot Add-On denomination to continue to enjoy the tethering service.

3.7 You may purchase any one or more of the Prepaid Hotspot Add-On denomination stated below:-
Prepaid Hotspot Add-On Price Tonnage Prepaid Hotspot Add-On Validity Period Account Validity Period* Speed
Kasi Up Hotspot Add-On 10GB RM 10 10 GB 30 Days 20 Days Up to 7 Mbps
Kasi Up Hotspot Add-On 20GB RM 20 20 GB 30 Days 40 Days Up to 7 Mbps
Kasi Up Hotspot Add-On 30GB RM 30 30 GB 30 Days 60 Days Up to 7 Mbps
Kasi Up Hotspot Add-On 50GB RM 50 50 GB 50 Days 100 Days Up to 7 Mbps
* Please take note of Clauses 3.7 (a) and(b) below:-

(a) Your Account Validity Period will be extended based on the type of the Prepaid Hotspot Add-On denomination purchased by You, from the date of such purchase, through any of available methods subject to Clasue 3.5 (b) below.

(b) Please take note that Your Account Validity Period will not be extended if You purchase any of the Prepaid Hotspot Add-on denomination by use of Yes Credit.
 
4. Prepaid Hotspot Validity Period.
You may enjoy the Prepaid Hotspot Add-On purchased by You during the Prepaid Hotspot Validity Period provided always that your Prepaid Service is within the Account Validity Period.
 
5. Unused Data
You may purchase as many Prepaid Hotspot Add-On as You wish however any balance unutilised Prepaid Hotspot Add-On purchased will automatically lapse at the expiry of respective Prepaid Hotspot Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You.
 
6. Cancellation & Termination.
You will not be able to cancel the Prepaid Hotspot Add-On once purchased. In the event of termination of Your Prepaid Service, the Prepaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto.
 
7. Right to change.
We reserve the right to change, modify and/or amend these Prepaid Hotspot Terms and Conditions or any part thereof at anytime without any liability to You. For the purposes of this provision, a change, modification and/or amendments to these Prepaid Hotspot Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website @ www.yes.my . We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.
 
8.

Definitions & Interpretations.
All words in capital in these Prepaid Hotspot Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions and the Prepaid Service Plans Terms and Conditions.

“Us”, “We” or “Our” means YTL Communications Sdn Bhd.
“You” or “Your” means the Yes Subscribers.
“Prepaid Hotspot Add-On” means the types of Prepaid Hotspot Add-On as more particularly stated in Clause 3.7 herein.

Last updated: 15th December 2020

1. Prepaid Kasi Up LTE SIM Plan Terms and Conditions. The Prepaid Kasi Up LTE SIM Plan is subject to these Prepaid Kasi Up LTE SIM Plan Terms and Conditions. By Your subscription and/or use of the Prepaid Kasi Up LTE SIM Plan, You acknowledge that You understand these Prepaid Kasi Up LTE SIM Plan Terms and Conditions and any other applicable terms and conditions available @ https://www.yes.my/tnc/general-tnc, and agree to abide by them.
 
2. Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Prepaid Service Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Prepaid Kasi Up LTE SIM Plan Terms and Conditions and the Prepaid Service Terms and Conditions and any other applicable terms and conditions, these Prepaid Kasi Up LTE SIM Plan Terms and Conditions shall prevail to the extent of any such inconsistency.
 
3. The Prepaid Kasi Up LTE SIM Plan
3.1 The Prepaid Kasi Up LTE SIM Plan consists of a SIM Card which is preloaded with the following:-
(a) a Mobile Number; and
(b) 10GB 4G LTE Data (“10GB Internet Data”) and has an account validity period of thirty (30) days commencing from the activation of the SIM Card (“Account Validity Period”).

3.2 You may purchase the Prepaid Kasi Up LTE SIM Plan via MyYes app only.
 
4. Activation of Prepaid Kasi Up LTE SIM Plan
You are required to perform a one-time activation of the SIM Card within a period of twelve (12) months from the date of delivery of the SIM Card to You, failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided to You.
 
5. 10GB Internet Data
5.1 You may utilise the 10GB Internet Data during the Account Validity Period.

5.2 In the event that You have fully utilised (a) the 10GB Internet Data before the expiry of the Account Validity Period and (b) any Data Add-Ons purchased during Account Validity Period, You may enjoy Free Basic Internet during the remaining days of the Account Validity Period.

5.3 Upon expiry of the Account Validity Period, any internet data in the 10GB Internet Data which remains unutilised shall be forfeited automatically.
 
6. Charges & SST
6.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:- 
Type of Off Net Services Rates (RM) Charging Block (in seconds)
Voice Calls RM 0.09/minute 30
SMS RM 0.09/SMS

6.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming.

6.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:-
 
 
Destination Prefix  Rates   (RM) Charging Block (in seconds)
Freephone 1800  FREE 30
Toll Free 1300      0.09/min   30
TM Customer Careline 100 2.00/call Flat Rate/Per Call
General Emergency Service 999 / 112  FREE 30
TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
Electricity Fault Reporting 15454 0.15/min 30
Pengurusan Air Selangor 15300 0.15/min 30
Syarikat Air Melaka 15800 0.15/min 30
Talian Nur 15999 FREE 30
Time Announcement 1051 0.10/min 30


6.4 The charges stated in this Clause 6 are exclusive of SST.
 

7.

Right to change.
We reserve the right to change, modify and/or amend these Prepaid Kasi Up LTE SIM Plan Terms and Conditions or any part thereof at any time without any liability to You. For the purposes of this provision, a modification, change and/or amendment to these Prepaid Kasi Up LTE SIM Plan Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website @ www.yes.my. We may also notify You by sending a notice electronically to Your last known e-mail address registered with our provided to Us.
 

8. Definitions
All capitalized terms and expressions in these Prepaid Kasi Up LTE SIM Plan Terms and Conditions, unless defined herein, shall have the same meaning ascribed to them in the Prepaid Service Terms and Conditions.


“4G LTE Data” means data service provided via Our SIM Card.
“10GB Internet Data” shall have the same meaning ascribed to it in Clause 3.1(b) herein.
“Account Validity Period” shall have the same meaning ascribed to it in Clause 3 herein.
“SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
“Off-Net Services” means the provisioning of services beyond Our Network where access to a third party service provider’s network will be required in order to provide the services.
“On-Net Services” means the provisioning of services within Our Network and access to a third party service provider’s network will not be required in order to provide the services.
“Free Basic Internet” means the Internet access service provided free as part of the Prepaid Kasi Up LTE SIM Plan at throttled speed of 128 kbps on best effort basis.

Last updated: 15th December 2020

The Service is subject to these Prepaid Service Terms and Conditions and all other applicable terms and conditions relating to provision on the Service found @ www.yes.my/tnc. By subscribing to the Service, You acknowledge that You have read and understood these Service Terms and Conditions and all the other applicable terms and conditions, and agree that these shall form a binding agreement (“Agreement”) between You and Us.
 
1. Provision of the Service
1.1 Acceptable Use Policy
You and any persons who uses the Service shall at all time comply with Our Acceptable Use Policy available @ www.yes.my/tnc.
1.2 Privacy Policy and Data Protection
Your use of Our Service is subject to the terms and conditions of YTL Group Privacy Policy available @ www.ytl.com/privacypolicy.asp. You hereby expressly agree and accept the terms and conditions of the YTL Group Privacy Policy.
1.3 Risk on Data Transmitted
You hereby agree and acknowledge that you shall be responsible and accept all risks and liabilities associated with transmission of any information and data, including Personal Data, through the use of the Service.
1.4 Scope of Service
The Service is made accessible to You through Our Network in such locations or areas within Our Network coverage. The Services provided from Our Network are for voice, SMS and data and accessible via Our SIM Card only. You may use the Service upon subscription of the SIM Card Pack and successful registration of the same.
1.5 Yes User ID
Please take note that upon successful registration of the Service, a unique Yes User ID will be created for You. You are responsible to keep the Yes User ID confidential and secure. You must ensure that the Yes User ID is not revealed to any third party and You shall be fully responsible and liable for any use of the Service, including purchase of any of Our products and/or services by You and or any persons, whether or not such person/(s) is authorised by You.
1.6 Network Coverage Information
For network coverage information, please log on to www.yes.my/support/coverageThe service coverage map provided on the website is only an indicator of the Service availability in the respective locations. Please take note that the actual Service availability in the respective locations within a coverage area may differ due to various reasons, including nature of radio-waves, any blind spots within the coverage area, low signal levels in certain areas due to factors such as surrounding terrains, obstacle from high-rise buildings, distance from the base station and the placement of the Device inside a building.
1.7 Promo T&Cs
If the Service is provided to You as part of a promotion or bundled plan, the terms and conditions under the relevant promotion and/or bundled plan (“Promo T&Cs”) shall be applicable in addition to these Service Terms and Conditions.
1.8 Disclaimer
The Service is provided to You on an “as is” and “as available” basis. The Service speeds, if stated, are optimum speeds which reflect the capability of Our networks in an ideal situation only. The actual speed attainable for data service may vary depending on many factors including but not limited to technical and environment.
We shall not be liable for and make no express or implied representations or warranties of any kind in relation to the Service including but not limited to:
(i) availability, accessibility, timeliness or uninterrupted use of the Service;
(ii) sequence, accuracy, completeness, timeliness or the security of any information and data, including Personal Data transmitted by use of the Service or provided to You as part of the Service; and
(iii) the data speed or congestion of the data service for any reason whatsoever.
1.9 IP Address
Unless otherwise expressly stated by Us in writing, provision of Internet access under the Service shall be based on private IP address. Nothing herein obligates Us to provide a specific public IP address (static or dynamic) under the Service. Any provision of public IP address shall be considered on a case to case basis upon application by the relevant customer and if it is approved by Us will be subject to additional charges.
1.10 SIM Card
1) Please take note that ownership of both the SIM Card and the Mobile Number shall remain with Us and shall not at any time pass, be transferred or assigned to You. Upon activation of Your SIM Card, You are granted the right to use the SIM Card and Mobile Number to access the Service for personal use only.
(2) The SIM Card must be inserted into a compatible Device in order for You to access the Service.
(3) You must not use the SIM Card and/or the Mobile Number to make bulk voice calls and/or to send bulk SMS for commercial purposes or for generating profit or otherwise use the same for bureau services to others.
(5) You must not:-
(a) change the SIM Card with any other person/(s); or
(b) transfer the SIM Card to any other person
without obtaining Our prior written approval.
(6)You shall bear full responsibility on the use of Your SIM Card. As such, You shall bear any charges incurred as a result of any such usage of Our Service by You and/or any persons whether such person/(s) is authorized or unauthorised by You.
(7) You shall take all precautions to prevent loss, theft and cloning and/or unauthorised use of the SIM Card. In the event of loss, theft, cloning and/or unauthorised use of the SIM Card, You shall immediately notify Us. Replacement of a SIM Card is subject to such payments as may be prescribed by Us.
(8) If Your SIM Card is defective within seven (7) days from the date of activation and such defect is proven to Our satisfaction to have arisen from the manufacturer’s fault, We will replace the defective SIM Card at no cost to You. (9)We reserve the right to withdraw or change the Mobile Number provided to You if it is required under any applicable laws, directions, determinations and/or instructions of the relevant authorities.
1.11 IDD Service
The IDD Service for voice calls and SMS is a value added service provided to You as part of the Service upon successful activation of Your SIM Card subject always that You may only use the IDD Service upon completion of successful verification either in any of Our Yes Stores or through the electronic Know Your Customer apps (eKYC). The applicable IDD Service rates is available @ www.yes.my/roaming.
 
2. Prepaid Account
2.1 You are required to activate the Service before the expiry date stated on Your SIM Card Pack, failing which the SIM Card Pack shall become invalid.
2.2 Upon Your successful registration of the Service, You will be able to use the Service during the Account Validity Period subject to the available airtime in Your Yes Credits and/or the data tonnage purchased by You.
2.3 Subject to Clause 2.4 herein, in the event Your Account Validity Period has expired, Your Service will be inactive, and You will not be able to make any voice calls and/or send SMS and Your data services will be limited to Internet access on white listed webpages only to enable You to purchase any of the available Yes Reload and/or Data Add-On rate offerings. In order to ensure continuous use of the Service, You are advised to top up Your Service account with Yes Reload and/or Data Add-On before expiry of the Account Validity Period.
2.4 If the Account Validity Period:
(i) has expired but the Service is within the Grace Period, You may reactivate Your Service by purchasing any of the available Yes Reload and/or Data-Add-On. In such instance, Your Account Validity Period will commence on the date of successful purchase of such Yes Reload and/or Data Add-On.
(ii) has expired and You did not purchase any Yes Reload and/or Data Add-On within the Grace Period, at the expiry of the Grace Period, Your Service account will be terminated and any balance Yes Credits and data in Your Service account will be forfeited and Your Mobile Number will be withdrawn with immediate effect.
2.5 Please take note that if You purchase multiple Yes Reloads and/or Data Add-On, it may result in two or more overlapping Account Validity Periods. In such instance, Your Account Validity Period will be extended based on the last successful purchase of the Yes Reload and/or Data Add-On. For example, if Your Account Validity Period ends on 30 April 2020, and You purchased two (2) Kasi Up 30Days 10GB _RM15 Data Add-Ons – one on 25 April 2020 and again the other on 28 May 2020. Your Account Validity Period will be extended to 26 June 2020 based on the Kasi Up 30Days 10GB _RM15 Data Add-On purchased by You on 28 May 2020.
2.6 You may use the balance airtime in the Yes Credits and Data Add-Ons purchased at any time during the Account Validity Period.
 
3. Fair Usage Policy
In ensuring that Our Network is not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subjected to the said Fair Usage Policy.
 
4. Yes Credits
4.1 Your must have sufficient Yes Credits in Your Service account in order to make voice calls and send SMS. We will deduct from Your Service account an amount equivalent to the value of Services used by You based on Our applicable rates @ www.yes.my.
If the Yes Credits in Your Service Service account is insufficient, You will be unable to make voice calls and send SMS.
4.2 In the event of termination of Your Service, any balance airtime in the Yes Credits and data which remains unutilised shall be automatically forfeited. We shall not be liable to reimburse You for any such forfeited Yes Credits and data or for any damages, cost, loss or expenses suffered by You as a result of such termination.
 
5. Fees & Surcharges
Unless expressly waived by Us, You agree to pay Us the following Fees:
5.1 All relevant charges payable by You for the provision of the Services;
5.2 An administrative fee to retrieve and transfer, on Your request, the Personal Data to You;
5.3 any applicable taxes and duties payable on the Service including without limitation the service tax;
5.4 stamp duty;
5.5 a re-connection fee if Your Service account is suspended pursuant to Clause 8.1(i); and
5.6 any other fee or surcharges that may be imposed from time to time by Us.
 
6. Yes Rebates
6.1 We may, at Our absolute discretion, provide You with Yes Rebates pursuant to any promos and/or campaigns organised by Us from time to time.
6.2 The Yes Rebates may be used for such prescribed services as notified by Us.
6.3 The Yes Rebates is personal to You and is not transferrable, assignable and/or be converted to cash or in kind.
6.4 Yes Rebates provided to You do not have an expiry date however You shall not be entitled to utilise the Yes Rebates in the event of barring or suspension of the Services. In the event of termination, the Yes Rebates will be automatically revoked.
 
7. Service Barring, Suspension and Restoration
7.1 Service Barring and Suspension: We may bar or suspend Your Service account for such duration as We deem fit if :
(i) You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
(ii) We are instructed by any federal or statutory agency or regulatory body;
(iii) You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998;
(iv) We suspect any misuse, fraudulent or illegal practices of Your Service account; or
(v) You contravene Our Acceptable Use Policy.
During the barring period You will not be able to make any calls, send SMS, or access the Internet but may receive calls and SMS, and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive calls or SMS.

7.2 Service Restoration: Restoring the Service to Your barred or suspended Service account requires You to have first remedied to Our satisfaction the ground entitling Us to bar. In the event Your Service account is suspended, in addition to the foregoing, You may be required to pay a prescribed re-connection fee.
 
8. Termination
8.1 You may terminate Your Service account with Us at any time by notifying Us via telephone, mail, or e-mail (receipt of which must be confirmed by email reply from Us). A porting out of Your Mobile Number from Us is deemed to be termination of Your Service account by You.
8.2 Your Service account will also be terminated if Your account remains inactive as a result of the event mentioned in Clause 2.4(ii) herein.
8.3 We may terminate Your Service account if either:
(1) You:
(i) have acted fraudulently or misleadingly;
(ii) do not adhere to Our Acceptable Use Policy;
(iii) fail and/or neglect to pay Us amounts owed;
(iv) are adjudicated bankrupt;
(v) are in breach of any of the terms of this Agreement;
(vi) use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law, or
(vii) are subject to blacklisting by any other service provider with whom We have bilateral and/or contractual obligations.
(2) We are instructed or directed by MCMC to do so;
(3) It is in the public interest; or
(4) Due to the existence of a declared public emergency.
8.4 A notice of termination will be electronically transmitted to such mobile number or email address provided to Us during registration of Your Service or as updated by You during the provision of the Service.
8.5 The effective date of termination will be:
(a) in the case of termination by Us, as specified in the notice issued to You; or
(b) in the case of termination by You, as specified in the notice issued by You in accordance with the terms and conditions herein.
8.6 Upon termination, Your Service account will be closed accordingly and You will no longer be able to use the Service.
 
9. Effect of termination
9.1 Upon the termination of Your Service account:
a) Any unused Yes Credits and/or Data Add-Ons in Your Service account will be forfeited;
b) Any Yes Credits and/or Data Add-Ons which remains unutilised on the date of termination will be forfeited;
c) Your access to the Service shall cease;
d) All unused Yes Rebates shall expire immediately;
e) The Mobile Number shall revert to Us; and
f) We shall not be liable to reimburse for any damages, costs, loss or expenses suffered by You.
 
10. Customer Complaints
If You are dissatisfied with the Service, You can send an email to yescare@yes.my or get the MyYes app and manage your account anywhere with our Selfcare app.
 
11. Data Protection
You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at www.ytl.com/privacypolicy.asp, and hereby grant consent to Us to process Your Personal Data for the purposes connected to Your subscription of the Service. We will not keep Your personal data longer than is necessary for the purpose for which we collect and Process it, unless it is required in law.
 
12. Limitations On Liability
12.1 We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
(i) Your use or inability to use the Service;
(ii) any malfunction or unauthorised use of the Service for whatever reasons; and
(iii)any act, omission, error, default or delay by Us, our officers, employees or agents in relation to the Service; (collectively, the “excluded damages”), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
12.2 Without limiting the generality of Clause 12.1 above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof.
12.3 If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorised by or claiming through You, our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Malaysia Five Hundred (RM500) only.
 
13. Variation of the Terms

13.1 We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend these Service Terms and Condition or any part thereof, including any other terms applicable to this Agreement, without prior notice to You. 13.2 Your continued use of the Service shall constitute Your acceptance of the variations, additions or amendments upon which the variation, addition or amendment shall be effective and binding on the parties.
 
14. Novation & Assignment
14.1 We may assign and/or novate this Agreement to any third party which We deem appropriate, which shall be effective upon an email or other electronic notice to You.
14.2 This Agreement is personal to You, and cannot be assigned by You without Our prior approval in writing.
 
15. Intellectual Property Rights

15.1 License
Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use the Service on Your Device for Your personal use only together with any other applications that may be explicitly provided by Us.
15.2 No Granting of Rights to Third Parties
You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.
15.3 No Modifications
You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof.
15.4 Third Party Software or Technology
Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.
15.5 Exclusive Ownership
Any content provided under the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You, or by a third party via Your Service account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs. Any and all IPRs in the Service, the Yes online material, the Yes logo and the Yes promotional materials shall remain Our exclusive property and/or Our licensors. Nothing in this Agreement intends to transfer or vest any such IPRs in or to You. You are only entitled to the limited use of the IPRs granted to You in this Agreement. You will not take any action to jeopardise, limit or interfere with Our IPRs. Any unauthorised use of Our IPRs is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws. All title and IPRs in and to any third party content that may be accessed through the use of the Service, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties.
15.6 Indemnification You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.
 
16. Customer Access Equipment
16.1 You shall maintain and operate suitable and fully compatible Device required to access the Service. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE USE OF SUCH DEVICE. It is Your responsibility to ensure that Your Device intended for use with Our Service is compatible with Our Network. We shall not be liable to You in anyway whatsoever if Your Device is not compatible for use with Our Network.
16.2 Any Device provided by Us to You under a specific service or purchased separately by You from Us will be warranted in accordance with the terms and conditions set out in Our Limited Warranty For Products and Services available @ www.yes.my/tnc . Please read our warranty terms and conditions make available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller.
 
17. Mobile Number Portability

17.1 If You intend to port in to the Service, You shall submit to Us Your request to port in subject always that the mobile number that You intend to port in is:
(a) within the range of mobile numbers approved by MCMC from time to time;
(b) an active mobile number i.e. not suspended, terminated, blacklisted and/or barred by any other service provider at the time of such request by You;
(c) You must not have any outstanding or overdue amount /or any contractual obligations with the DNO (as defined below)
17.2 Further, please take note that Mobile Number Portability is subject to existing geographic numbering requirements.
17.3 In order to carry out this port in request, You hereby provide Your consent to Us in disclosing Your information, including Personal Data, to other telecommunications service provider.
17.4 Please take note that pending successful completion of Your port in request to Our Network, We will provide to You a Prepaid SIM. Clause 2 of these Service Terms and Conditions will be applicable to the mobile number under the Prepaid SIM.
17.5 You confirm and agree as follows:
(a) that Your request to port Your mobile number is a notice to terminate Your subscription with the DNO (as defined below). We will not be responsible or liable for any unsuccessful or failure to port in to Us.
(b)that Your services associated with the mobile number provided by the Donor Network Operator (“DNO”), including value added services, charges and fees will be terminated when the SIM Card of Your DNO is deactivated upon successful porting to the Recipient Network Operator (“RNO”) and activation of Your Yes SIM Card.
17.6 We will not be liable or responsible to You or any third party for any loss or damage whether direct, indirect, special or consequential, of for loss of business, revenue or profits or of any nature suffered by You, or any other person, by reason of termination of the DNO SIM Card and services associated with the mobile number provided by the DNO.
17.7 The Service provided to You for any Porting Number into Our networks shall be subject to Our terms and conditions for new registration.
17.8 A porting out of Your mobile number from Us is deemed to be termination of Your Service account by You and You will be subject to whatever termination consequences as may be provided in Your Agreement.
17.8 You will be subject to a non-refundable porting fee for the porting service provided to You.
 
18. Miscellaneous
18.1 Incorporation by Reference
All other applicable terms and conditions referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.
18.2 Governing Law
This Agreement is governed by the laws of the Malaysia.
18.3 Stamp Duty
The stamp duty payable in respect of this Agreement shall be borne and paid by You.
18.4 Severability
If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
18.5 Links to Third Party Sites
Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
18.6 Conclusive Evidence
A certificate signed by Our authorised personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
18.7 Under 18 You must be age 18 years or above to register for Our Service. If You are under 18, You should ensure that You obtain the consent of Your parents or legal guardian before registering with and submitting Your details to Our website. Your parent or legal guardian are entitled to withdraw Your consent for the use of Your personal information, view a copy of any personal information We are holding about You, and delete or amend or correct Your details by following the procedures outlined in paragraphs 5 and 6 of Our YTL Group Privacy Policy. They will need Your login and/or security number to do this.
 
19. Definitions & Interpretations
Unless the context otherwise requires, these words mean as follows:

“Account Validity Period” means the period within which Your Yes Credits and/or data is valid based on the Yes Reload and/or Data Add-On rate offerings purchased by You.
“Data Add-On means a prepaid voucher, whether in printed form or otherwise, of a fixed tonnage of data which You may purchase to top up Your data services in Your Service account, as more specifically described in the Prepaid Data Add-On Terms and Conditions.
“Device” means a mobile phone for the use of the Service once the SIM Card is plugged in.
“Fees” means those fees referred to in Clause 5.
“Grace Period” means the period of 50 days, or such other period prescribed by Us, from the expiry of the relevant Account Validity Period.
“ IDD Service” means International Direct Dial and the services which enables Yes Subscribers to make calls and send SMS from Malaysia to territories outside Malaysia.
“IPR” means intellectual property rights.
“MCMC” means the Malaysian Communications and Multimedia Commission.
“Mobile Number” means a unique Mobile Station International Subscriber Directory Number (MSISDN) provided to You for Your use of the Service.
“Network” means Our LTE network.
“Personal Data” shall bear the same meaning ascribed to in the Malaysian Personal Data Protection Act 2010.
“Prepaid Service” means the prepaid mobile services provided by Us to You on Our Network for voice calls, SMS, data services, Internet access and/or any value added services within Our Network coverage areas.
“Prepaid Roaming Service” means the services which enable the Yes Subscribers to automatically access third party networks of other countries with whom we have arrangement for roaming facilities to make and receive voice, send and receive SMS and/or for data services subject to the terms and conditions herein.
“Process” or “Processing” shall bear the same meaning ascribed to in the Malaysian Personal Data Protection Act 2010.
“SIM Card” means either a card or plug-in module with a microchip which contains a unique Mobile Number and all necessary information of the relevant Yes Subscriber.
“SIM Card Pack” means the Service starter kit comprising of a SIM Card and a fixed preloaded Yes Credits.
“SMS” means short messaging service.
“Us”, “We” or “Our” means YTL Communications Sdn Bhd.
“Yes Credits” means virtual and intangible representation of money or money’s worth which is used as a mechanism for the digital/electronic management of purchased credits and payment for airtime based on the applicable rates found @ www.yes.my.
“Yes Rebates” includes rewards and bonuses or of Yes Credits which We may provide to You at Our sole and absolute discretion.
 

Last updated: 1st June 2018

1. The Yes 4G LTE Prepaid Plan is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”) upon Your purchase and activation of the Yes 4G LTE Prepaid Starter Pack.
2. ubject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the subscribed Yes 4G LTE Prepaid Plan.
3. Definitions.
All capitalized words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions.
The following capitalized words or phrases shall have the meanings:
4G LTE Data“means data service provided via Our SIM Card.
GST” means goods and services tax or similar value added tax imposed on the sale of goods or the provision of services under the Goods and Services Tax 2014.
Off-Net” means the provisioning of services beyond Yes’ networks where access to a third party service provider’s network will be required in order to provide the services.
On-Net” means the provisioning of services within Yes’ networks and access to a third party service provider’s network will not be required in order to provide the services.
Free Basic Internet” means the Internet access service provided free as part of the Yes 4G LTE Prepaid Plan at throttled speed of 128 kbps on best effort basis.
4. The Yes 4G LTE Prepaid Plan
  The Yes 4G LTE Prepaid Starter Pack is priced at RM10 and consist of a SIM Card which is preloaded with the following:
a) a Mobile Number;
b) RM5.00 Yes Credits;
c) 1GB 4G LTE Data (previously 500MB before 1st June 2018)
d) 7 days Account Validity Period
5. Activation of Yes 4G LTE Prepaid Plan
 
5.1 To activate the Yes 4G LTE Prepaid Plan, You are required to perform a one-time registration before the expiry date stated in Your Yes 4G LTE Prepaid Starter Pack. Upon activation of the Yes 4G LTE Prepaid Plan, the Account Validity Period of 7 days shall commence. You may commence the usage of the preloaded Yes Credits and 4G LTE Data upon Service activation. The preloaded 1GB 4G LTE Data may only be used during the said Account Validity Period. Any unused balance of the preloaded 4G LTE Data shall be forfeited upon expiry of the said Account Validity Period. Any balance of the preloaded Yes Credits from Your Starter Pack or any Yes Reload will be carried forward to the next Account Validity Periods so long as Your Service account is not terminated.
5.2 In addition to the preloaded Yes Credits and 4G LTE Data in Your Yes 4G LTE Prepaid Starter Pack, You will also be provided with the following:
a) Free Basic Internet, up to a maximum of 500MB usage only per calendar month. You will only be able to access this Free Basic Internet upon the depletion of Your preloaded 1GB 4G LTE Data or Data Add-on; and
b) free unlimited On-Net services of voice call minutes and SMS.
The Free Basic Internet of 500MB will be refreshed on every 1st day of the calendar month and may be used only during Account Validity Periods of the relevant month. Any unused balance of the Free Basic Internet provided in a particular month shall not be carried forward to subsequent month or months.
The rates of Off-Net services for voice calls and SMS are RM0.09 per minute and RM0.09 per SMS respectively.
   
6. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 27th September 2019

1. The Yes 4G LTE Airport SIM Prepaid Plan (“Airport Prepaid Plan”) is a Service Plan provided under the Prepaid Service by YTL Communications Sdn Bhd (“Yes”). It is available only to foreign workers with valid work permit in Malaysia and who are above 18 years of age (at the time of registration with Atmosphere Mobile Sdn. Bhd. at KLIA and/or KLIA2).
2. Except for the variations expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions shall remain and be applicable to the Airport Prepaid Plan. For clarity, the following terms and conditions are also applicable to this Airport Prepaid Plan:
a. Acceptable Use Policy;
b. Fair Usage Policy;
c. Privacy Policy.
In the event of any conflict of terms, any specific terms peculiar to the Yes 4G LTE Airport SIM Pack shall apply, and for all general terms, the Prepaid Service Terms and Conditions shall apply.
3. The Airport Prepaid Plan consists of a SIM Card preloaded with the following:
a) a pre-assigned Yes Mobile Number;
b) preloaded RM1.00 Yes Credit;
c) Free Basic Internet (up to 128kbps);
d) unlimited On-Net calls and SMS
e) 7 days’ Account Validity Period;
4. 4. Activation of Yes 4G LTE Airport SIM Prepaid Plan
 
4.1 There are no charges for the Airport Prepaid Plan. However, to use the Airport Prepaid Plan, You are required to activate the SIM Card by performing a one-time registration with your passport and purchasing a minimum Yes Reload or a Data Add-On of RM10. You must activate the Airport Prepaid Plan with the abovementioned Yes dealer at KLIA or KLIA2 before the expiry date stated on the said SIM Pack.
4.2 After activation of the Airport Prepaid Plan, You have an Account Validity Period of 7 days or such Account Validity Period as provided under any of the Yes Reload that You purchase. You may commence the usage of the Yes Credits in Your account. Any balance of the preloaded Yes Credit from Airport Prepaid Plan or any Yes Reload will be carried forward to the next Account Validity Period so long as Your Service account is not suspended or terminated. Any unused Data Add-Ons or 4G LTE Data in your account will not be carried forward and will be forfeited upon expiry of the period of use for the said Data Add-On purchased.
   
5. External Terms and Conditions. In the event of any purchase of specific Yes Reload or Data Add-On, the specific terms and conditions for those purchases shall apply respectively in addition to these terms and conditions.
6. Right to change. YES reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Definitions. All capitalised words and expressions used herein shall, unless otherwise provided, bear the same meanings as defined in the Prepaid Service Terms and Conditions. For convenience, the following capitalised words or phrases shall have the meanings (similar to those in the Prepaid Service Terms and Conditions):
“4G LTE Data” means data service provided via Our SIM Card.
“Account Validity Period” means the relevant Account Validity Period in which You may access and use the Service as provided under the terms and conditions of the respective Airport Prepaid Plan and/or Yes Reload.
“Data Add-On” means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of unused data offered for sale by Us which You may purchase to top up Your data services in Your Service account.
“Free Basic Internet” means the Internet access service provided free as part of the Yes 4G LTE Airport SIM Prepaid Plan at a throttled speed of 128 kbps on a best effort basis.
“Off-Net” means the provisioning of services beyond Yes’ networks where access to a third party service provider’s network will be required in order to provide the services.
“On-Net” means the provisioning of services within Yes’ networks and access to a third party service provider’s network will not be required in order to provide the services.
“Yes Credits” means a virtual and intangible representation of money or money’s worth as a mechanism for the digital/electronic management of purchased credits and payment for the Service.
“Yes Reload” means a prepaid voucher, whether in printed form or otherwise, of a fixed amount of Yes Credits offered for sale by Us which You may purchase to top up Your Service account.

Last updated: 15 December 2020

1. Acknowledgement to be Bound. The purchase and/ or use of the Prepaid Data Add-On is subject to these Prepaid Data Add-On Terms and Conditions and all other applicable terms and conditions in relation to the provision of Prepaid Service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Prepaid Data Add-On, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)).
2. Conflict between the Terms and Conditions. In the event of any conflict between these Prepaid Data Add-On Terms and Conditions and other applicable terms and conditions relating to the provision of Prepaid Service found @ www.yes.my/tnc, these Prepaid Data Add-On Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yesy.my/tnc.
3. Data Add-On.
3.1 By Your purchase of the Prepaid Data Add-On, You will be able to separately top up to Your existing and valid internet data under Your Prepaid Service.
3.2 The purchase of these Prepaid Data Add-On enables You to access and use the Internet and/or data services.
3.3 The types of Prepaid Data Add-On are as more particularly stated below. For clarity and avoidance of doubt, the Prepaid OKU Data Add-On listed in Clause 3(a)(ii) is applicable to individuals categorised as OKU only.
a) Purchase of Prepaid Data Add-On by use of Yes Credit and in regards to:-
i) Prepaid 4G LTE Data Add-On
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period
Kasi Up 1Day 1GB_RM1 RM1 1GB 1 day
Kasi Up 2Days 2GB_RM2 RM2 2GB 2 days
Kasi Up 3Days 3GB_RM3 RM3 3GB 3 days
Kasi Up 5Days 5GB_RM5 RM5 5GB 5 days
Kasi Up 7Days 10GB_RM10 RM10 10GB 7 days
Kasi Up 30Days 10GB_RM15 RM15 10GB 30 days
Kasi Up 30Days 20GB_RM20 RM20 20GB 30 days


ii) Prepaid OKU Data Add-On
Prepaid Data Add-on types Price 4G LTE Data Capacity Data Add-on Validity Period Hotspot
Kasi Up 1Day 1GB_RM1 RM1 1GB 1 day
Kasi Up 2Days 2GB_RM2 RM2 2GB 2 days
Kasi Up 3Days 3GB_RM3 RM3 3GB 3 days
Kasi Up 5Days 5GB_RM5 RM5 5GB 5 days
Kasi Up 7Days 10GB_RM10 RM10 10GB 7 days
Kasi Up 30Days 10GB_RM15 RM15 10GB 30 days
Kasi Up 30Days 20GB_RM20 RM20 20GB 30 days
Kasi Up Unlimited_OKU
(up to 7 Mbps speed)
RM15 Unlimited* 30 days 9GB
Kasi Up Turbo 5GB_OKU
(best effort LTE speed)
RM2.50 5GB 24 hours from
the time of
purchase

*Video streaming is based on standard definition quality


Purchase of Prepaid Data Add-On by means other than Yes Credit and in regards to:- b) i) Prepaid 4G LTE Data Add-On
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period Account
Validity
Period
Kasi Up 1Day 1GB_RM1 RM1 1GB 1 day 2 days
Kasi Up 2Days 2GB_RM2 RM2 2GB 2 days 4 days
Kasi Up 3Days 3GB_RM3 RM3 3GB 3 days 6 days
Kasi Up 5Days 5GB_RM5 RM5 5GB 5 days 10 days
Kasi Up 7Days 10GB_RM10 RM10 10GB 7 days 20 days
Kasi Up 30Days 10GB_RM15 RM15 10GB 30 days 30 days
Kasi Up 30Days 20GB_RM20 RM20 20GB 30 days 40 days

ii) Prepaid OKU Data Add-On
Types of Prepaid Data Add-On Price 4G LTE Data Capacity Data Add-on Validity Period Account
Validity
Period
Hotspot
Kasi Up 1Day 1GB_RM1 RM1 1GB 1 day 2 days
Kasi Up 2Days 2GB_RM2 RM2 2GB 2 days 4 days
Kasi Up 3Days 3GB_RM3 RM3 3GB 3 days 6 days
Kasi Up 5Days 5GB_RM5 RM5 5GB 5 days 10 days
Kasi Up 7Days 10GB_RM10 RM10 10GB 7 days 20 days
Kasi Up 30Days 10GB_RM15 RM15 10GB 30 days 30 days
Kasi Up 30Days 20GB_RM20 RM20 20GB 30 days 40 days
Kasi Up Unlimited_OKU
(up to 7 Mbps speed)
RM15 Unlimited* 30 days 30 days 9GB
Kasi Up Turbo 5GB_OKU
(best effort LTE speed)
RM2.50 5GB 24 hours from
the time of
purchase
5 days

* Video streaming is based on standard definition quality
4. Data Add-on Validity Period. The Data Add-On Validity Period of a Prepaid Data Add-On is specifically stated in Clause 3 which shall be effective on the date of purchase of the Data Add-On.
5. Unused Data. At the expiry of the Data Add-On Validity Period, any balance data in a Prepaid Data Add-On which remains unutilised shall be automatically forfeited without any refunds to You.
6. Termination. The Prepaid Data Add-On purchased by You shall automatically be terminated without any refunds to You upon termination of Your Prepaid Service account.
7. Laws. These Prepaid Data Add-On Terms and Conditions shall be governed by the laws of Malaysia.
8. Right to change. We reserve the right to change, modify and/or amend these Prepaid Data Add-On Terms and Conditions at any time. Any change, modification and/or amendment to these Prepaid Data Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our website at www.yes.my or sent digitally to all affected Subscribers.
9. Definitions & Interpretations. All words in capital in these Prepaid Data Add-On Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Prepaid Service T&Cs.
“4G LTE Data” means data service provided by Our LTE network and accessible only via Our SIM Card.
“OKU” means a Malaysian citizen who is registered with the Social Welfare Department in Malaysia as “orang kurang upaya” and holder of a valid OKU card issued by the Social Welfare Department.
“Prepaid Data Add-On” means the types of data add-on listed in Clauses 3.3(a) and (b) of these Prepaid Data Add-On Terms and Conditions and is available for purchase by a Subscriber of the Prepaid Services.
“Yes”, “Us”, “We” or
“Our” means YTL Communications Sdn Bhd.
“You” or “Your” means the Subscriber.

Last updated: 16th October2020

1. Yes Reload.
Yes Reload. The purchase and/or use of Yes Reload is subject to these Yes Reload Terms and Conditions and all other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Yes Reload, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V)).
2. Conflict between the Terms and Conditions .
In the event of any conflict between these Yes Reload Terms and Conditions and any other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc, these Yes Reload Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yes.my/tnc.
3. Yes Reload.
You may purchase any of the Yes Reload denomination as more specifically listed in Column (A) of the table below. Upon Your successful purchase and activation of the Yes Reload, the corresponding Yes Credits stated in Column (B) of the table below will be credited into Your Prepaid Service account:
Yes Reload Denomination
(A)
Yes Credit
(B)
Account Validity Period
(C)
RM5 RM5 10 days
RM10 RM10 20 days
RM15 RM15 30 days
RM20 RM20 40 days
RM30 RM30 60 days
RM40 RM40 80 days
RM50 RM50 100 days
RM100 RM100 200 days

 

4. Account Validity Period.
4.1 The Account Validity Period of Your Prepaid Service account stated in Column (C) of the table above is based on the Yes Reload denomination purchased by You and shall be effective on the date of purchase of the Yes Reload denomination.
4.2 If You purchase multiple Yes Reload, Your Account Validity Period will be extended accordingly based on the last Yes Reload successful purchase date. For example, if Your Account Validity Period ends on 30 September 2020, and on 25 September 2020 You had purchased a Yes Reload and again on 28 September 2020, You had purchased another Yes Reload, in such instance, Your Account Validity Period will be extended to 27 October 2020 based on the Yes Reload purchased by You on 28 September 2020.
5. Use of Yes Credits for Airtime and Internet Data.
5.1 During the Account Validity Period, You may:
(a) use the airtime in Yes Credits to make voice calls and send SMS. In such instance, We will deduct from the Yes Credits available in Your Prepaid Service account an amount equivalent to the value of airtime used by You to make such voice calls and send SMS based on the applicable rates. Please refer to www.yes.my on the applicable voice calls and SMS rates.
(b) use the Yes Credits to purchase any of the Prepaid Data Add-On. Please refer to the Prepaid Data Add-On Terms and Conditions @ www.yes.my/tnc/products-services-tnc on the Prepaid Data Add-On rate offerings.
6. Laws. These Yes Reload Terms and Conditions shall be governed by the laws of Malaysia.
7. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 4th August 2018

1. Introduction. The auto reload of Yes Credit and auto renewal of Prepaid Data Add-on (collectively, the “Facilities” and each a “Facility”) is extended to You to simplify the reload of Yes Credits and/or renewal of Your Prepaid Data Add-on. All capitalized words or specific nouns not defined in these Auto Reload and Auto Renewal Terms and Conditions (“Terms and Conditions”) shall have the same meaning as that provided in the Prepaid Service Terms & Conditions at www.yes.my/tnc.
2. Use of Facilities. By using the Facilities, You acknowledge that You have understood these Terms and Conditions and agree to be bound by them and any amendments made hereto. You hereby authorise Us to charge Your periodic reload/renewal charges either automatically and/or manually into the nominated credit or debit card account for settlement as authorised by You or the card issuer. You expressly agree for Us to forward Your credit/debit card details and the charged amount to the acquiring bank, the card issuer and/or relevant party for and in connection with the Facilities.
3. Auto Reload and Auto Renewal Mechanism.
3.1 Auto Reload Mechanism
3.1.1 You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations.
3.1.2 You must ensure that Your Prepaid account is active and there are sufficient funds in Your debit/credit account to enable the auto reload of Yes Credits to be performed and completed. You acknowledge and understand that the auto reload of Yes Credits is only applicable for settlement of periodic reloads. Any and all payments made outside of the periodic reloads must be promptly settled by You in any one of the other methods mentioned in Your Service Plan.
3.1.3 You may subscribe, change or modify the auto reload of Yes Credit on the Self-care Portal.
3.2 Auto Renewal Mechanism
3.2.1 The auto renewal of Prepaid Data Add-On is only available for purchase of Prepaid Data Add-On with Data Add-On Validity Period of seven (7) days or thirty (30) days.
3.2.2 You will be automatically subscribed to the auto renewal of Prepaid Data Add-On once You purchase the monthly or weekly Prepaid Data Add-On. All succeeding auto renewal of the Prepaid Data Add-On will be based on the Data Add-On denomination purchased by You in the preceding month or week. For example, in the instance You had purchased Data Add-On denomination of RM 10 in the preceding week, the purchase of Data Add-On denomination for the succeeding week through the auto renewal Prepaid Data Add-On shall be RM 10 subject to the application of Clauses 3.2.3 and 3.2.5 herein.
3.2.3 The Data Add-On denomination is purchased from Your available Yes Credits or through credit/debit card. As such You must ensure that You have sufficient Yes Credits in Your Prepaid account for the performance of the auto renewal of Prepaid Data Add-On. Alternatively, if You have registered for the use of Your credit/debit card in the Self-care Portal, the Auto Renewal of Prepaid Data Add-On can be purchased through credit/debit card in the event of insufficient balance in Your Yes Credit. Further, You are advised to maintain Your Prepaid account in an active status to enable performance of the auto renewal of Prepaid Data Add-On.
3.2.4 You may unsubscribe, change or modify the Prepaid Data Add-On on the Self-care Portal. For the avoidance of doubt and for clarity, the phrase Self-care Portal used in these Terms and Conditions means the self-help portal made available for You to use all such services as provided therein, including URL known as selfcare.yes.my/myselfcare and/or any other digital or apps introduced by Us from time to time.
4. Accuracy of Information. You are obliged to verify all particulars and transaction details as provided by You are true and/or accurate before You use the Facilities. We will not be liable or responsible for any errors or inaccuracies in any information provided, or for any loss or damage resulting from reliance upon such errors or inaccuracies.
5. Non-Liability for declination. We shall not be liable to You if either the auto reload of Yes Credits or auto renewal of Prepaid Data Add-On is declined or cannot be completed for whatever reason.
6. Managing Your Account. The Facilities allow You to manage Your account and You control how, how much and when a scheduled transaction occurs. As such, the obligation to maintain and manage the Facilities is Your responsibility and We will not be liable or responsible for any mistakes, errors or inaccuracies.
7. Fees and Charges. We reserve the right to impose a processing fee and/or administrative charge and additionally, change, vary and/or revise any such pre-existing processing fee or administrative charge (if any) for transactions conducted under or via each Facility.
8. Risk and Indemnity You hereby agree that the use of the Facilities is undertaken at your sole risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which We may sustain in connection with or arising from the provision of the Facilities to You.
9. Privacy. All personal data provided by You will be subject to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc ,which You are deemed to have read, understood and accepted by using each Facility.
10. Editing, Cancelling or Termination. To edit Your credit/debit card details in each Facility, You are required to log in at Our Self-care Portal to update and/or edit Your details. You may deactivate (cancel or terminate) any of the Facility on the Self-care Portal.
11. Changes. Any changes requested by You to deactivate the Facilities will take effect within seven (7) working days from the date of written request. In the event Your changes are not effected after expiry of the seven (7) working days, please contact Yes Care (yescare@yes.my) to notify Us. The Facilities may be disrupted if Your credit/debit facility expires or is suspended or terminated during the period in which the Facilities are enabled. In such instances, it shall be incumbent upon You to make the necessary corrections and/or update Your particulars in accordance with Clause 9 above to continue enjoying the Facilities.
12. Suspension of Facility. We reserve the right to immediately suspend and/or terminate the Facilities to You at any time (with notice to You) in the event it becomes known to Us or if it is suspected that the Facilities are being used or may potentially be used for the perpetration or abetment of fraud, embezzlement, theft or any criminal or illegal purpose whatsoever.
13. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Last updated: 14 January 2017

The LTE PROTON PREPAID PLAN (“Promotion Plan”) is jointly organized by YTL COMMUNICATIONS SDN BHD (“YTLC”) and PROTON EDAR SDN BHD (“PROTON”) and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an “Authorised Proton Outlet”) during the Promotion Plan Period (defined below), subject to the terms and conditions herein (“Terms & Conditions”).

Use of all YTLC’s Yes products and/or mobile devices under the Promotion Plan on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy (“AUP”) and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Services Terms and Conditions. The Terms & Conditions and particulars of the Promotion Plan are as set out below:
1. Promotion Items. With effect from 14th January 2017 (“Commencement Date”), each PROTON’s customer who purchases a Proton car of selected models, (“Selected Models”) from an Authorised Proton Outlet during the Promotion Plan Period will be provided with one (1) unit of Yes Altitude 4G LTE smartphone as a bundled package (“Promotion Item”). For the avoidance of doubt, Selected Model means and includes all Proton car models except for the proton car models with 1.3L engine and the Proton car models for the use as taxis. YTLC and PROTON may, at any time during the Promotion program Period, in their sole and absolute discretion change or amend the selected models offered under this Promotion Plan.
2. Promotion Plan Period. The Promotion Plan shall commence on the Commencement Date and shall continue until 30th July 2017 (both dates inclusive) (“Promotion Plan Period”). Any and/or all Promotion Items purchased after the expiry of the Promotion Plan Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Plan or Promotional Item) shall not form as part of this Promotion Plan.
3. Special offerings. Customer will be entitled to the following as part of the Promotion Plan on the date when the customer takes delivery of the Selected Models:
  1. Yes Altitude 4G LTE smartphone package. One (1) Yes Altitude 4G LTE smartphone, one (1) USB cable, one (1) wall charger, one (1) battery, one (1) in car charger for Yes Altitude 4G LTE smartphone and one (1) Yes Altitude 4G LTE smartphone car holder;
  2. Yes mobile number and Yes ID activation. A unique, pre-assigned Yes Mobile Number and a pre-assigned Yes ID shall be provided for free of charge;
  3. Account Validity Period. The customer will be entitled to enjoy the Promotion Program for a period of twelve (12) months from the date the customer activates the pre-assigned Yes mobile number provided to the customer;
  4. Waiver of Activation Fee. The activation fee payable by the customer shall be fully waived; and
  5. Data Usage. The customer will be provided with 4G LTE data of 16GB each month for twelve (12) consecutive months (“Monthly Data”) during the Account Validity Period, at no charge, from the date of activation of his/her pre-assigned Yes mobile number and Yes ID (“Activation Data”). The Monthly Data will be valid for a period of thirty (30) days only (“Data Validity Period”) commencing on the Activation Date and will be refreshed after the end of each Data Validity Period. Any Monthly Data that remains unused during the Data Validity Period shall automatically lapse at the end of the Data Validity Period and shall not be carried forward to the subsequent month or months during the Account Validity Period.
  6. Free Yes-to-Yes Calls and SMS. The customer will be provided with free unlimited Yes-to-Yes Calls and SMS.
4. Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Data Usage are strictly for the purposes of the Promotion Plan and are not exchangeable for cash or any other product offered by YTLC.
5. Warranty. Each item under the Promotion Plan shall be subject to its respective manufacturer’s warranty. The Yes Altitude 4G LTE smartphone shall be subject to the “Limited Warranty for Products and Services” posted at https://www.yes.my/tnc.
6. Right to change. YTLC reserves the right to change, modify and/or amend these Terms & Conditions at any time. A modification, change and/or amendment to these Terms & Conditions will be deemed to be effective upon a notice being placed on YTLC’s website or sent digitally to all affected Yes Subscribers.
7. Miscellaneous. All other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable in addition to these Terms and Conditions. The Promotion Plan specified herein shall only be applicable to the Selected Models and shall not apply to any purchase or subscription of any other Yes plan.

Last updated: 20th July 2016

The PROTON-HUDDLE XS “1ST 4G CAR IN MALAYSIA” PROMOTION PROGRAM (“Promotion Program”) is jointly organized by YTL COMMUNICATIONS SDN BHD (“YTLC”) and PROTON EDAR SDN BHD (“PROTON”) and is available to the public at all Proton authorized branches, agents and dealers in Peninsular Malaysia (each, an “Authorised Proton Outlet”) during the Promotion Program Period (defined below), subject to the terms and conditions herein (“Terms & Conditions”).
Use of all YTLC’s Yes items and/or devices under the Promotion Program on the Yes network or in relation to any of the services provided by YTLC shall, unless specifically excluded and/or differentiated, be subject to its Acceptable Use Policy (“AUP”) and the Prepaid Service Terms and Conditions as well as these Terms & Conditions, which for the avoidance of doubt, shall apply in addition to and not in substitution of the aforementioned AUP and Prepaid Service Terms and Conditions. All undefined capitalized terms shall have the same meaning as that provided in the Prepaid Service Terms and Conditions. The Terms & Conditions and particulars of the Promotion Program are as set out below:
1. Promotion Items. Each customer who purchases a new Proton car of selected models (“New Proton Car”) from an Authorised Proton Outlet during the Promotion Program Period will be provided with one (1) unit of Yes 4G Huddle XS as a bundled package. The selected models are:
  1. prior to 1 October 2013: Proton Prevé and Suprima S;
  2. from 1 October 2013: all variants of Proton Prevé; Suprima S; Exora; Inspira; Satria Neo Executive only; Saga FLX; and Persona Elegance, except the following:
    • Saga SV;
    • Prevé SV
    • all SPANCO cars; and
    • Proton cars that are purchased for use as taxis.
  3. from 25 September 2014: Iriz 1.6 and Premium only, all variants of Inspira, Satria Neo Executive only, Suprima S Executive and Premium only, Prevé Executive and Premium only, Saga FLX only, Exora Executive, Premium and Super Premium only, Persona Executive only, except following:
    • Proton cars that are purchased for use as taxis.
2. Promotion Program Period. The Promotion Program shall be available from 16 April 2012 to 31 January 2017 (both dates inclusive) during YTLC’s and Proton’s normal business hours. All and/or any Promotion Items purchased outside of the Promotion Program Period or from outlets other than Authorised Proton Outlets or purchased individually (i.e. not part of the Promotion Program bundle) shall not be eligible for nor be entitled to the offerings and features of the Promotion Program.
3. Special Offerings. The following will be provided as part of the Promotion Program when the customer takes delivery of his/her New Proton Car:
  1. Yes 4G Huddle XS package. One (1) Yes 4G Huddle XS, one (1) USB cable, one (1) wall charger, one (1) in car charger for Yes 4G Huddle XS, and one (1) Yes 4G Huddle XS holder.
  2. Yes ID activation and Yes mobile number. Each customer (whether an existing Yes subscriber or a new Yes subscriber) who purchase the Promotion Items will be given, at no charge, a unique, pre-assigned Yes ID which will allow the customer to have a synchronized Yes Mail account and a pre-assigned Yes mobile number.
  3. Yes Rebate. In addition to a waiver of the activation fee, the customer will also be given Yes Rebate amounting to RM60 per month for twelve (12) consecutive months, at no charge, from the date of activation of his/her pre-assigned Yes ID, and upon acceptance of the AUP and Prepaid Service Terms and Conditions These free credits are for the use of data services on the Yes network.
  4. Account Validity Period. The customer shall be entitled to enjoy the Promotion Program for a period of twelve (12) months from the date the customer activates the pre-assigned Yes ID provided to the customer.
4. Not exchangeable for cash. For the avoidance of doubt, the Promotion Items and free Yes Rebate are strictly for the purposes of the Promotion Program and the permitted uses (in 3c above) and are not exchangeable for cash or any other product offered by YTLC.
5. Warranty. Each item under the Promotion Program shall be subject to its respective manufacturer’s warranty. The Yes 4G Huddle XS shall be subject to the “Limited Warranty for Products and Services” at www.yes.my/tnc
6. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
7. Misc. Except for the above, all other terms and conditions contained in the AUP and Prepaid Service Terms and Conditions shall remain and be applicable. The terms and the promotion offer specified herein do not apply to any purchase or subscription of any other Yes plan

Last updated: 25th October 2016

1. The EPP RM9 Rebate Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd (“Yes”).
2. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP RM9 Rebate Plan.
3. Eligibility and Registration
The EPP RM9 Rebate Plan is only available to students from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities.
Eligible students may register for the EPP RM9 Rebate Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP RM9 Rebate Plan the eligible student must produce his/her student identity card.
4. The EPP RM9 Rebate Plan
When You register for the EPP RM9 Rebate Plan, You will be provided with a Yes User ID which will enable You to access Our WiMAX network for data services only. When You have registered for the EPP RM9 Rebate Plan, You will be able to commence the usage of the Yes Rebates upon Service activation. You will not be able to access Our LTE network or use the Prepaid Service under the EPP RM9 Rebate Plan for voice services or SMS as no SIM Card or Mobile Number is provided under the EPP RM9 Rebate Plan.
5. Account Validity Period
Your EPP RM9 Rebate Plan Service account will remain valid until Your EPP RM9 Rebate Plan is terminated in accordance with Clause 6 below (“Account Validity Period”).

During Your Account Validity Period and subject to the terms herein, Yes will credit Your Service account with RM9.00 every 30 days in the form of Yes Rebates, which You may use for data services only. Any balance unused Yes Rebates provided will lapse by the end of the 30 days period. Usage of the data services under Your Service account will charged on a “pay as You use” (PAYU) basis from the Yes Rebates provided to You. You may purchase Our Prepaid Data Add-On and/or Yes Reload for use with Your EPP RM9 Rebate Plan Service account.
6. Termination of EPP RM9 Rebate Plan
6.1 Your Service account may be terminated by Us under any of the following circumstances:
(i) You do not adhere to Our Acceptable Use Policy;
(ii) You use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
(iii) Yes is instructed or directed by MCMC to do so;
(iv) it is in the public interest;
(v) due to the existence of a declared public emergency; or
(vi) Yes no longer continues to provide this EPP RM9 Rebate Plan.
6.2 You may terminate Your EPP RM9 Rebate Plan by calling Our Yes Care at 018 333 0000 or walk into any of Our Yes Stores located at https://www.yes.my/support/store-locator to terminate Your Service account.
7. Right to change
Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment.

Last updated: 31st August 2018

1. The EPP Student Prepaid Plan is a Prepaid Service provided under the Education Partner Program (EPP) established by YTL Communications Sdn Bhd (“Yes”).
2. Subject only to the variations as expressly set out herein, all other terms and conditions contained in the Prepaid Service Terms and Conditions (available at www.yes.my/tnc) shall remain and be applicable to the EPP Student Prepaid Plan.
3. Eligibility and Registration
The EPP Student Prepaid Plan is only available to students and lecturers from Malaysian Universities partnering with Yes under the Education Partner Program (EPP). A list of Universities partnering with Yes is available at the store locator available at https://www.yes.my/support/store-locator?outlet=partnerUniversities.
Eligible students and lecturers may register for the EPP Student Prepaid Plan at the Yes Campus Store/kiosk of their respective partnering university/college free of charge. To register for the EPP Student Prepaid Plan the eligible student/lecturer must produce his/her student/lecturer identity card.
4. The EPP Student Prepaid Plan
The EPP Student Prepaid Plan consists of a SIM Card which is preloaded with the following:
a) a Mobile Number
b) RM5.00 Yes Credits upon activation
c) 1GB 4G LTE Data
d) 7 days Account Validity Period
5. Activation of EPP Student Prepaid Plan
5.1 To activate EPP Student Prepaid Plan, You are required to perform a YES Reload of RM30 in order to complete the account activation. You may commence the usage of preloaded Yes Credits and 4G LTE Data upon Service activation. The preloaded of 1GB 4G LTE Data may only be used during the said Account Validity Period. Any unused balance of preloaded 4G LTE Data shall be forfeited upon expiry of the said Account Validity Period. Any balance on preloaded Yes Credits from Your EPP Student Prepaid Starter Pack or any of Yes Reload will be carried forward to the next Account Validity Periods so long as Your Service account is not terminated.
5.2 In addition to preloaded Yes Credits and 4G LTE Data in Your EPP Student Prepaid Starter Pack, You will also be provided with the followings:
(a) Free 1GB of 4G LTE data for twelve (12) consecutive months (“Monthly Data”) during Account Validity Period from the date of activation of his/her EPP Student Prepaid Starter Pack. The Monthly Data will be valid for a period of thirty (30) days only (“Data Validity Period”) commencing on Activation Date and will be refreshed after end of each Data Validity Period. Any Monthly Data that remains unused during Data Validity Period shall be automatically lapse at the end of Data Validity Period and shall not be carried forward to any subsequent month or months during the said Account Validity Period.
(b) Free Basic Internet, up to a maximum of 500MB usage only available as per calendar month. You will only be able to access this Free Basic Internet upon the depletion of Your preloaded 1GB 4G LTE Data or Data Add-on; and
(c) Free unlimited On-Net services of voice call minutes and SMS. The Free Basic Internet of 500MB will be refreshed on every 1st day of calendar month and may be used only during Account Validity Periods on relevant month. Any unused balance of the Free Basic Internet provided in a particular month shall not be carried forward to subsequent month or months.
The rates of Off-Net services for voice calls and SMS are RM0.09 per minute and RM0.09 per SMS respectively.
6. Termination of EPP Student Prepaid Plan
6.1 Your Service account may be terminated by Us under any of the following circumstances:
(i) You do not adhere to Our Acceptable Use Policy;
(ii) You use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
(iii) Yes is instructed or directed by MCMC to do so;
(iv) it is in the public interest;
(v) due to the existence of a declared public emergency; or
(vi) Yes no longer continues to provide this EPP Student Prepaid Plan.
7. Right to change
Yes reserves the right to change, modify and/or amend these terms at any time, without notice. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website. Corresponding notices may be sent digitally to all valid and active registered Yes Subscribers affected by such change, modification and/or amendment.

Postpaid

Last updated: 27th August 2021

1. The Service Plan. The YES Jaringan Prihatin Postpaid Service Plans (each a “YES Jaringan Prihatin Postpaid Service Plan”) are postpaid service plans offered by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YES”) under the Jaringan Prihatin programme.

     

2. Eligibility. All Malaysian citizens who are Qualified Persons (“Eligible Subscriber”) may subscribe to the relevant YES Prihatin Postpaid Service Plan. For clarity:
Bantuan Prihatin Rakyat” means the initiative introduced by the Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the COVID-19 pandemic.
Household” refers to Qualified Persons with children below 18 years of age;
Individual” refers to Qualified Persons without children;
LHDN” means Lembaga Hasil Dalam Negeri Malaysia;
Postpaid Data Add-On” means the types of data add-on available for purchase by a YES Subscriber of the Postpaid Services, details of which are as specifically stated in https://www.yes.my/tnc/products-services-tnc and
Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN.

     

3. Applicable Terms and Conditions. Subject only to the variations as expressly set out in these YES Jaringan Prihatin Postpaid Service Plan Terms and Conditions (“Prihatin Postpaid Service Plan T&CS”), all other terms and conditions incorporated in the Postpaid Service Terms and Conditions, YES Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”), and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc shall remain valid and applicable to the YES Jaringan Prihatin Postpaid Service Plans. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and these Prihatin Postpaid Service Plan T&CS, these Prihatin Postpaid Service Plan T&CS shall prevail to the extent of any such inconsistency specific to the YES Jaringan Prihatin Postpaid Service Plans. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.

     

4. The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan. 4.1 The following are the YES Jaringan Prihatin Postpaid Service Plans offered by YES:
  1. YES Prihatin Learn From Home Family Postpaid Service Plan – SamsungA02 (“YES Prihatin Learn From Home Family Postpaid Service Plan”); and
  2. YES Prihatin Learn From Home Individual Postpaid Service Plan – SamsungA02 (“YES Prihatin Learn From Home Individual Postpaid Service Plan”);
4.2 The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan respectively consist of a SIM Card with a pre-assigned Mobile Number and one (1) unit of Samsung Galaxy A02 smartphone (”Device”), as applicable depending on the service plan selected by the Eligible Subscriber.
4.3 The service offerings under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn From Home Individual Postpaid Service Plan are as follows:
  YES Prihatin Learn From Home Family Postpaid** YES Prihatin Learn From Home Individual Postpaid***
Monthly Commitment Fee RM15
(+RM0.90 SST)
RM15
(RM0.90 SST)
Data Capacity Allocation 15GB per Billing Cycle 15GB per Billing Cycle
Contract Period 12 months 12 months
On-Net Services (voice calls and SMS)* Unlimited Unlimited
Off-Net voice calls* Unlimited Unlimited
Off-Net SMS RM 0.09 per SMS RM 0.09 per SMS
Plan Advance Payment RM15 (RM15.90 including SST) (Rebated in the first Billing Cycle) RM15 (RM15.90 including SST) (Rebated in the first Billing Cycle)
Device Price RM105
Total Payment Upon Registration RM15.90
(with SST)
RM120.90
(with SST)

 

*Applicable to standard person-to-person voice calls and SMS, and not for any commercial and/or non-personal use.

** The YES Prihatin Learn From Home Family Postpaid Service Plan is only available for subscription by a Household.

*** The YES Prihatin Learn From Home Individual Postpaid Service Plan is only available for subscription by an Individual.

 

4.4 The YES Subscriber is required to perform a one-time activation of the SIM Card immediately upon delivery of the SIM Card.
4.5 In the event that a YES Subscriber has fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, the YES Subscriber may still use the internet data service but at a reduced internet data speed of 256kbps provided that his/her Service account is active or purchase a Postpaid Data Add-On to enjoy internet data with no speed control. For clarity, any mention on speed shall mean the optimum speed which means the actual speed enjoyed by a YES Subscriber may vary depending on various other factors including but not limited to technical and environmental factors.
4.6 The Data Capacity Allocation may only be used during the relevant Billing Cycle. Any unused Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding Billing Cycle and there shall be no refund or liability on Us.

     

5. The YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan may be purchased by an Eligible Subscriber through MyYes app, YES Online Store and YES Store.

     

6. Warranty. The Device provided under the YES Prihatin Learn From Home Family Postpaid Service Plan and YES Prihatin Learn from Home Individual Postpaid Service Plan is subject to the respective Device manufacturer’s standard warranty.

     

7. Exclusion of liability for use of the Device. We shall not be liable to any Eligible Subscriber/YES Subscriber or any person(s) claiming through them for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.

     

8. Charges & SST 
8.1 Save as expressly provided herein, there will be no additional charges imposed for domestic On-Net Services and domestic Off-Net voice calls, subject to Clause 4.3 above. However, the following charges will be imposed for domestic Off-Net SMS:
Type of Off Net Services Rates (RM) Charging Block (in seconds)
SMS RM 0.09/SMS
8.2 Charges will be imposed for all International Roaming Service and IDD Service in accordance with the voice calls and SMS rates published @ https://www.yes.my/roaming.
8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:
Destination Prefix Rates(RM) Charging Block (in seconds)
Freephone 1800 FREE 30
Toll Free 1300 0.09/min 30
TM Customer 100 2.00/call Flat Rate/Per
Careline     Call
General Emergency Service 999 / 112 FREE 30
TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
Electricity Fault Reporting 15454 0.15/min 30
Pengurusan Air Selangor 15300 0.15/min 30
Syarikat Air Melaka 15800 0.15/min 30
Talian Nur 15999 FREE 30
Time Announcement 1051 0.10/min 30
8.4 The charges stated in this Clause 8 are exclusive of SST.

     

9. Upgrade/Downgrade. A YES Subscriber is not allowed to upgrade or downgrade his/her YES Prihatin Learn From Home Family Postpaid Service Plan or YES Prihatin Learn from Home Individual Postpaid Service Plan, as applicable, during the Contract Period.

     

10. Early Termination Charges. If a YES Subscriber terminates his/her Service account or ports out to another service provider at any time before the expiry of the Contract Period or if the Service account is terminated by YES as a result of the YES Subscriber’s breach of these Prihatin Postpaid Service Plan T&Cs, the Prihatin Programme T&CS, and/or the General Applicable Terms and Conditions, the Early Termination Charges as more particularly stated in the Postpaid Service Terms and Conditions shall apply accordingly. In addition, the YES Subscriber shall return the Device (complete with all accessories in its original packaging) to Us in good and working condition, failing which he/she shall pay to Us the full Device price of RM399 (excluding SST).

     

11. Limitation of Liability. YES shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Programme.

     

12. Governing Law. The YES Jaringan Prihatin Postpaid Service Plans shall be governed by the laws of Malaysia under the jurisdiction of the Malaysian courts.

     

13. Modifications. YES reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Programme, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YES reserves the right to cancel, terminate or suspend the Programme at any time before or during the Programme Period with notice but without any liability or compensation whatsoever.

     

Last updated: 18 January 2021

1. Data Add-On and Konfem Turbo Terms and Conditions. The Data Add-On and Konfem Turbo are subject to these Data Add-On and Konfem Turbo Terms and Conditions. By Your purchase or use of the Data Add-On and/or Konfem Turbo, You acknowledge that You understand these Data Add-On and Konfem Turbo Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc/products-services-tnc and agree to abide by them.
2. Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and YES 4G Broadband Bundle Plans Terms and Conditions available at www.yes.my/tnc/products-services-tnc (collectively shall be referred to as the “General T&Cs”) shall be applicable and are binding on You. In the event of any inconsistency between these Data Add-On and Konfem Turbo Terms and Conditions and the General T&Cs, these Data Add-On and Konfem Turbo Terms and Conditions shall prevail to the extent of any such inconsistency.
3. Data Add-On.
3.1 Data Add-On is only available to Yes Subscribers and users of Postpaid Service Plans and YES 4G Broadband Bundle Plans.
3.2 By Your purchase of the Data Add-On, You will be able to enjoy additional data capacity which is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans and YES 4G Broadband Bundle Plans.
3.3 The types of Data Add-On available for purchase are as more particularly stated below:
No. Types of Postpaid Data-On Price Data Capacity
1 Postpaid LTE Data Add-On 10 RM 10 10GB 4G LTE Data
2 Postpaid LTE Data Add-On 20 RM 20 20GB 4G LTE Data
3 Postpaid LTE Data Add-On 30 RM 30 30GB 4G LTE Data

Table 1

4. Konfem Turbo
4.1 Konfem Turbo is only available to Yes Subscribers and users of the Konfem Unlimited 49 and Konfem Unlimited 79 Plans respectively.
4.2 By Your purchase of Konfem Turbo, You will be able to enjoy internet data with no speed control subject always that any mention on speed shall mean optimum speed which means the actual speed enjoyed by You may vary depending on various other factors including but not limited to technical and environmental factors. Please note that the Konfem Turbo does not add any additional data quota into the Postpaid Service Plans and/or YES 4G Broadband Bundle Plans subscribed by You.
4.3 The types of Konfem Turbo available for purchase are as more particularly stated below:
Types of Konfem Turbo Price Data Capacity & Validity Period
Konfem Turbo Daily_RM5 RM 5 Unlimited LTE Data with a Validity Period of twenty four (24) hours from the time of purchase
Konfem Turbo Weekly_RM20 RM 20 Unlimited LTE Data with a Validity Period of seven (7) days from the time of purchase
Table 2
The Konfem Turbo Daily _RM5 and Konfem Turbo Weekly_RM 20 shall hereinafter be collectively referred to as the “Konfem Turbo.
5 SST
The prices stated in Tables 1 and 2 of Clauses 3.3 and 4.3 respectively are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly.
6 Billing Cycle and Validity Period.
You may enjoy the:
6.1 Data Add-On during the respective Billing Cycle of such purchase; and
6.2 Konfem Turbo during the respective Validity Period.
7 Unused Data
You may purchase as many Data Add-On as You wish however any balance unutilised Data Add-On purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle. For clarity and avoidance of doubt, the Data Add-On does not apply to any of the Postpaid Service Plans with unlimited internet data.
8 Cancellation & Termination. Once You have purchased the Data Add-On and/or Konfem Turbo, You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the Data Add-On and Konfem Turbo, if any, and You shall not be entitled to any refund.
9 Right to change.
We reserve the right to change, modify and/or amend these Data Add-On and Konfem Turbo Terms and Conditions at any time. A modification, change and/or amendment to these Data Add-On and Konfem Turbo Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
10 Definitions & Interpretations.
All capitalised words in these Data Add-On and Konfem Turbo Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the General T&Cs.
4G LTE Data” means data service provided through Our LTE network and accessible only via Our SIM Card.
Data Add-On” means the types of Data Add-On as more specifically described in Clause3.
Konfem Turbo” means collectively the Konfem Turbo_RM5 and Konfem Turbo_RM 20 as more specifically described in Clause 4 herein.
SST” means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
Validity Period” means the validity period of the respective Konfem Turbo as more specifically described in Table 2 of Clause 4.3 herein.
Us“, “We” or “Our” means YTL Communications Sdn Bhd.
You” or “Your” means the Yes Subscribers.

Last updated: 2 December 2020

1. Definitions & Interpretations: Capitalised words which are not defined herein shall have the same meaning as prescribed in the YES Postpaid Service Terms and Conditions (available at https://www.yes.my/tnc/products-services-tnc). Unless the context otherwise requires, the following words shall have the meanings as prescribed: (a) “Eligible Users” means the teachers in government schools with YES 4G connectivity who are eligible for the LFH Teachers Data Plan; (b) “FrogAsia” means FrogAsia Sdn Bhd; (c) “LFH Initiative” means the Learn From Home initiative launched by YTL Foundation in collaboration with YTLC and FrogAsia; (d) “LFH Teachers Data Plan” means the plan as described herein; (e) “LFH YES ID” means the unique user identity provided to teachers who are attached to government schools for the purpose of accessing YES mobile data services under the LFH Initiative; (f) “Rights” means the rights as defined in Clause 4 herein; (g) “VLE” means the virtual learning platform provided by FrogAsia Sdn Bhd; (h) “YTL” means collectively YTL Foundation, YTLC and FrogAsia Sdn Bhd; and (i) “YTLC” means YTL Communications Sdn Bhd.
2. LFH Teachers Data Plan: The LFH Teachers Data Plan is a plan provided to Eligible Users for teaching and learning purposes only. Each Eligible User will be allocated 2GB of data per month (“Data Allocation”), without charge to the Eligible User.
3. Duration of Plan: The Data Allocation will commence when the LFH Teachers Data Plan has been provisioned to the Eligible User. The Data Allocation will be renewed every month, based on the Eligible User’s Billing Cycle for the duration of the LFH Initiative, unless otherwise determined by YTL.
4. Right Granted: The LFH Teachers Data Plan provides the Eligible Users with the rights to data services, and (if applicable) any on-net services as permitted by YTLC (collectively, the “Right”). The LFH Teachers Data Plan does not include any right to off-net SMS or voice call services.
5. Unused Data: Each Data Allocation is valid for thirty (30) days from the date such allocation is credited by YTLC, save for the first credited Data Allocation, which is valid until the end of the relevant Billing Cycle applicable to the Eligible User, which may be less than thirty (30) days. Any unused Data Allocation in a given Billing Cycle will expire at the end of that Billing Cycle and cannot be carried forward to the next Billing Cycle, refunded, exchanged (for cash or other benefits) or transferred in any way.
6. Data Usage Deduction: Eligible Users shall access the Internet in accordance with these terms and conditions. Access to the VLE will not exhaust the Data Allocation. However, access to any Internet content embedded within the VLE (such as the YouTube video), or access outside of the VLE, shall be deducted to the extent of the tonnage consumed. Data usage will be deducted in the following order: (i) Data Capacity Allocation (ii) monthly data allocation under the Eligible User’s YES Service Plan (if applicable); (ii) Add-ons (if applicable); and (iv) Eligible User’s YES Credit (if applicable).
7. Termination/Expiry of LFH Teachers Data Plan: Termination or expiry of the Eligible User’s LFH YES ID (eg. if such Eligible User is no longer attached to a government school) will automatically terminate the Eligible User’s LFH Teachers Data Plan with immediate effect. The LFH Teachers Data Plan may also be terminated at YTL’s discretion.
8. Access to YES Service: Data Allocation shall only be utilised through LFH YES ID assigned to the Eligible User.
9. Right to change: YTL shall have the right to change, modify and/or amend the terms of the LFH Teachers Data Plan or any part thereof at any time, without any liability to the Eligible Users. For the purposes of this provision, a modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on the YES website (www.yes.my) or the FrogAsia’s website (www.frogasia.com). YTLC may also notify the Eligible User by sending a notice electronically to the Eligible User’s last known email address registered with or provided to YTLC.
10. In the event of any inconsistencies between these terms and conditions and the Postpaid Service Terms and Conditions, the terms and conditions of this LFH Teachers Data Plan shall prevail to the extent of such inconsistencies.

Last updated: 15th December 2020

1. Postpaid Service Plans Terms and Conditions. The Postpaid Service Plans are subject to these Postpaid Service Plans Terms and Conditions. By Your subscription/use of any of the Postpaid Service Plans, You acknowledge that You understand these Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
2. Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Postpaid Service Plans Terms and Conditions, these Postpaid Service Plans Terms and Conditions shall prevail to the extent of any such inconsistency.
3. The Postpaid Service Plans.
3.1 The Postpaid Service Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my/kasiup, as may be updated from time to time.

3.2 The Postpaid Service Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my/kasiup for specific details on the Contract Period.
3.3 The service offering under Postpaid Device Bundled plan, upon delivery of SIM Card to the Eligible Subscriber, the Eligible Subscriber is required to perform a one-time activation for the SIM Card within seven (7) after receiving the SIM Card, failing to do so, the SIM Card will be automatically activated at the expiry period of seven (7) days mentioned hereinbefore.

3.4 You may upgrade or downgrade Your Postpaid Service Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that:
3.4.1 if You choose to upgrade Your Postpaid Service Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded Postpaid Service Plan/(s) subscribed by You; or
if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade.
3.4.2 if You choose to downgrade Your Postpaid Service Plan/(s), You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade
3.5 You may subscribe to internet data and/or voice call minutes add-on in addition to the service offerings under each of the Postpaid Service Plans. Please refer to the:
3.5.1 Postpaid Data Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional internet data; and
3.5.2 Voice Call Minutes Add-On Terms and Conditions at www.yes.my/tnc/products-services-tnc for subscription of additional voice call minutes.

3.6 Different browsing speed may apply to each of the respective Postpaid Service Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet.

 
4. Data Capacity Allocation
4.1 The Data Capacity Allocation enjoyed by You through Your subscription of any of the Postpaid Service Plan is exclusive for Your use in Malaysia which means You are not entitled to use the Data Capacity Allocation if You are outside Malaysia. In such instance, You are advised to subscribe to the International Roaming Service if You wish to use data internet, make or receive voice calls and/or SMS.

4.2 The Data Capacity Allocation will be refreshed on a monthly basis in accordance with Your relevant Billing Cycle. Any unutilized Data Capacity Allocation at the end of each Billing Cycle will not be carried forward to the succeeding month and there shall be no refund or liability on Us. In the event You have fully utilised the Data Capacity Allocation before the expiry of the relevant Billing Cycle, You will still be able to use the internet data service but at a reduced internet data speed.
5. Charges
5.1 The applicable charges on the current Postpaid Service Plans available for subscription are published in our official website @ www.yes.my/kasiup and are exclusive of SST. Any such applicable SST will be added to the charges and be reflected in Your Bill.

5.2 Save as otherwise expressly stated herein and/or in our official website @ www.yes.my, there will be no charges imposed on Your use of domestic On-Net Service of voice calls and SMS. However, charges will be imposed on Your use of domestic Off-Net Service. Please refer to the table below on the domestic Off-Net Serviceof voice calls and SMS rates:
Types of Off-Net Service Rate Charging Block (in seconds)
Voice calls RM 0.09/min 30
SMS RM 0.09/SMS

5.3 Charges will be imposed on Your use of IDD Service and International Roaming Service in accordance with the rates published @ https://www.yes.my/roaming.

5.4 Charges will also apply for voice calls to special and toll-free numbers, including but not limited to those numbers listed below:
Destination Prefix Rates (RM) Charging Block (in seconds)
Freephone 1800 FREE 30
Toll Free 1300 0.09/min 30
TM Customer Careline 100 2.00/call Flat Rate/Per Call
General Emergency Service 999 / 112 FREE 30
TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
Electricity Fault Reporting 15454 0.15/min 30
Pengurusan Air Selangor 15300 0.15/min 30
Syarikat Air Melaka 15800 0.15/min 30
Talian Nur 15999 FREE 30
Time Announcement 1051 0.10/min 30
6. Plan Advance Payment & Plan Deposit
6.1 A Plan Advance Payment or Plan Deposit (whichever that is applicable depending on the Postpaid Service Plan subscribed by You) may be payable prior to the subscription of the relevant Postpaid Service Plans.
6.2 If You are a non-Malaysian, a deposit sum of RM 200 will be collected by Us (“Foreigner Depositbr”) for each of the Postpaid Service Plans subscribed by You, and will be refunded to You, free of interest, forty-five (45) days after the termination of the Service subject to any deduction of any outstanding sum which may be due to Us.
7. Specific Terms on Kasi Up Postpaid Service Plans
7.1 If You subscribe to any of the Kasi Up Postpaid Service Plan, You will be able to enjoy:
7.1.1 unlimited domestic On-Net Service and Off-Net Service of voice calls respectively; and
7.1.2 unlimited domestic On-Net Service of SMS
subject to Clause 7.2 below.

For clarity, charges will be imposed for domestic Off-Net Service of SMS in accordance with the rates as more specifically stated in Clause 5.2 herein.

7.2 Notwithstanding Clause 7.1 herein, We reserve the right at Our sole and absolute discretion, and without prior notice to You, to limit any domestic Off-Net Service of voice calls that exceeds a total of 1000 minutes in any Billing Cycle.
7.3 The service offerings under the Kasi Up Postpaid Service Plans enjoyed by You is:
7.3.1 exclusive for Your use in Malaysia only; and
7.3.2 applicable for communications between person-to-person and for personal and not commercial use. Therefore, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activities are considered as non-standard usage and is prohibited under the Kasi Up Postpaid Service Plan.
7.4 The Kasi Up Postpaid Service Plans are designed for smartphone use only. You may refer to https://www.yes.my/supported-devices for phone compatibility.
7.5 Please take note that even though Your Service account is suspended during the Contract Period, You shall continue to pay the monthly recurring charge reflected in Your Bill.
8. Additional/Removal of Service Plan. We reserve the right to add other types of Postpaid Service Plans to and/or remove any of the Postpaid Service Plans.
9. Right to change.
We reserve the right to change, modify and/or amend these Postpaid Service Plans Terms and Conditions at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
10. Definitions.
All capitalized terms and expressions in these Postpaid Service Plans Terms and Conditions, unless defined herein, shall have the same meanings ascribed to them in the Postpaid Service Terms and Conditions:
“Foreigner Deposit” shall have the same meaning ascribed to in Clause 6.2 herein.
“Kasi Up Postpaid Service Plans” consists of the the Kasi Up Postpaid 49, Kasi Up Postpaid 49 (with contract) and Kasi Up Postpaid 30 Phone Bundle (with contract), details of which are as more specifically set out @ www.yes.my/kasiup.
“Off-Net Service” means the provisioning of Service which originates from Our Network and is terminated to any other service provider’s network in Malaysia.
“On-Net Service” means the provisioning of Service which originates from Our Network and is terminated to Our Network.
“Plan Advance Payment” means the relevant Commitment Fee collected in advance at the time of registration of the Postpaid Service Plans, which is rebated to the Yes Subscribers based on the type of rate offerings under the related Postpaid Service Plans subscribed.
“Plan Deposit” means a deposit sum collected from Yes Subscribers as security for due performance of payment in regards to the related rate offerings under the Postpaid Service Plans and is refunded to the Yes Subscriber, upon deduction of any sums due to YTLC, upon termination of the subscription of such Postpaid Service Plans.
Postpaid Service Plans” means Our respective postpaid service plans subscribed by our Yes Subscribers and those which are made available for subscription.
SST” means any sales and services tax or any similar value added tax on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.
a

Last updated: 3 May 2017

By completing and executing the Service Registration Form, whether digitally or in writing or through any other mode as may be prescribed, You (as the customer) are deemed to have accepted these terms and conditions and agree that it shall form a binding agreement (“Agreement”) between Yourself and YTL COMMUNICATIONS SDN BHD (Co. No: 793634-V) for the Service and accompanying Service Plan which You have selected in the Service Registration Form.
 
1. Provision of the Service
a. Approval
The provision of the Service shall be at Our sole discretion and is provided to You subject to the terms and conditions herein together with any other terms relevant to the Service Plan as selected by You in the Service Registration Form (details of Service Plans are available at www.yes.my). You must be 18 years of age or above to subscribe to the Services.
b. Acceptable Use Policy
You will at all times use the Service in accordance with Our Acceptable Use Policy (available at www.yes.my/tnc) and You will ensure that any person You allow to use the Service complies with Our Acceptable Use Policy..
c. Privacy Policy and Data Protection
You expressly agree to and accept the terms of the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp
d. Data Security
We have no obligation to ensure, and make no representation or warranty concerning, the security of Your data transmitted through the use of the Service.
e. Scope of Service
The scope of Service provided to You may include services provided via SIM Card and/or the unique Yes User ID subject to the Service Plan selected by You at the time of Your registration. Services provided via SIM Card are for voice, SMS and data whereas services provided via the unique Yes User ID is solely for data.
f. Network Coverage Information
For network coverage information, please log on to www.yes.my/support/coverage or contact our Yes Care Center at 018-333 0000. The service coverage map provided at the website is only an indicator of the availability of the Service. The actual Service availability in the various locations within a coverage area may differ due to various factors including but is not limited to the nature of radio-waves which may result in blind spots, low signal levels due to factors such as surrounding terrains, obstacle from high-rise buildings, distance from the base station and the placement of the Device or Subscriber Equipment inside a building.
g. Additional Terms and Conditions
If the Service is provided to You as part of a promotion or bundled plan, the terms and conditions (“Promo T&Cs”) under the relevant promotion and/or bundled plan shall apply to You in addition to this Postpaid Service Terms and Conditions. These Postpaid Service Terms and Conditions shall prevail in the event of any inconsistencies with the Promo T&Cs.
h. Disclaimer
The Service is provided on an “as is” and “as available” basis. Service speeds, if stated, are optimum speeds which reflect the capability of Our networks in an ideal situation only. The actual speed attainable for data service may vary depending on many factors including but is not limited to technical and environment. Further to the above, Your data service speed is subject to Clause 2 (e) herein.
We shall not be liable for and make no express or implied representations or warranties of any kind in relation to the Service including but not limited to:
  1. availability, accessibility, timeliness or uninterrupted use of the Service;
  2. sequence, accuracy, completeness, timeliness or the security of any data or information transmitted using the Service or provided to You as part of the Service; and
  3. the data speed or congestion of the data service for any reason whatsoever.
i. IP Address
Unless otherwise expressly stated in Your Service Plan, provision of Internet access under the Service shall be based on private IP address. Nothing herein obligates Us to provide a specific public IP address (static or dynamic) under the Service. Any provision of public IP address shall be considered on a case to case basis upon application by the relevant Yes Subscriber and if it is approved by Us will be subject to additional charges.
j. SIM Card
  1. The SIM Card, if provided under Your Service Plan, will include a Mobile Number which may be selected by You. Ownership to both the SIM Card and Mobile Number shall remain with us and shall not at any time pass, be transferred or assignable to You. Upon registration of the Service, You are granted the right to use the SIM Card and the Mobile Number to access the Service for personal use only.
  2. The SIM Card has to be inserted into a compatible Subscriber Equipment or Device in order to access the Service.
  3. The services and/or features to be provided under the SIM Card will depend on the type of the Yes Subscriber’s Equipment or Device used.
  4. You must not use the SIM Card and/or the Mobile Number to make bulk voice calls and/or send bulk SMS for commercial purposes or for generating profit or otherwise used for operations as a service provider to others. Contravention of this prohibition shall entitle Us to terminate the Service to You and cancel or withdraw the Mobile Number.
  5. You must not change or transfer the SIM Card to any other person without obtaining Our prior written approval.
  6. You shall bear full responsibility for the usage of the SIM Card and charges incurred from any usage through the SIM Card including the use by any other person whether authorized by You or not.
  7. You shall use all precautions to prevent the loss, theft, cloning and/or unauthorized use of the SIM Card. In the event of loss, theft, cloning and/or unauthorized use of the SIM Card, You shall immediately notify Us. Replacement of a SIM Card is subject to such payment(s) as may be prescribed by Us.
  8. If Your SIM Card is defective within 7 days from the date of registration and such defect is proven to Our satisfaction to have arisen from the manufacturer’s fault, We will replace the defective SIM Card at no cost to You.
  9. We may reallocate, withdraw or change the Mobile Number as required by applicable laws or instructions from the relevant authorities.
k. Postpaid Roaming Service
Postpaid Roaming Service is a value added service provided automatically together with Your Service Plan upon activation of Your SIM Card. Postpaid Roaming Service shall be charged in accordance with Our Postpaid Roaming Service rates as set out in www.yes.my/roaming . All Postpaid Roaming Service charges shall not be taken into account under the Credit Limit referred to in Clause 2 (d) herein. You are required to monitor and limit Your own usage of the Postpaid Roaming Service and You are responsible for the charges of all Postpaid Roaming Service usage provided through Your SIM Card including any usage of any person whether authorized by You or not.
 
2. Service Plan
a. Service Activation
The Service shall be deemed to commence upon activation, which shall be notified to You in accordance with these terms.
b. Deposit
If required, a deposit may be collected upon registration of the Service and shall be held to Your credit and repaid to You free of interest within forty five (45) days after termination subject to deduction of any amounts due to Us from You. We reserve the right, and You hereby authorize Us, to deduct from the deposit any amounts due and payable to Us at any time and We may request You to make further deposit payment to maintain the required deposit amount.
c. Contract Period
Unless otherwise terminated by You in writing, the Service will continue automatically upon expiry of the Contract Period on a month to month basis. Early termination fees as stipulated in clause 11(b) herein shall be imposed against You if You terminate the Service before the expiry of the Contract Period, if any.
d. Credit Limit
The making of voice calls and/or SMSes shall be subject to such credit limit as may be determined by Us at our discretion (“Credit Limit”). When You reach Your Credit Limit, You will be barred from making voice calls and sending SMSes via Your account. You will be solely responsible to monitor Your Credit Limit and We will not be held responsible in any way if You are barred from using the Service or part thereof for exceeding the Credit Limit. This Credit Limit shall not apply to charges incurred under the Roaming Service.
e. Monthly Voice minutes, SMS and Data Capacity Allocation
A fixed monthly allocation of voice minutes, SMS, and data (“Packaged Services”) applicable to Your Service Plan will be provided to You based on Your Billing Cycle. In respect of the Data Capacity Allocation, separate and distinct data allowance may be allocated for use under the WiMAX data services and/or LTE data services in accordance with Your Service Plan. The allocated WiMAX data services may not be transferred to LTE data services and vice versa.
In the event You exhaust the data allocated to You under the Packaged Services before the end of a particular Billing Cycle, Your data speed will be reduced for the remaining period of the said Billing Cycle. In such instance, in order for You to experience optimum data speed, You may purchase the WiMAX Data Add-ons and/or LTE Data Add-ons, whichever is applicable to You.
If Your usage of voice calls and SMS exceeds the allocation provided in the Packaged Services, You will be charged in accordance with Our standard published rates for the respective voice calls or SMS tariffs for the usage exceeding the relevant allocation in the Packaged Services.
Any Packaged Services provided to You shall be subject to the terms and conditions of Your Service Plan. All Packaged Services are provided for domestic usage only. For the avoidance of doubt, any IDD calls, sending SMS Internationally and Roaming Service provided for voice, SMS and data made through Your Service shall be charged in accordance with Our standard published rates for Roaming Service charges for voice, SMS and data at www.yes.my/roaming
f. Add-ons
Provided Your account has not been suspended or terminated, the relevant Add-ons may be purchased at any time to restore optimum bandwidth for Your data services which have been throttled.
g. No Carrying Forward
Any remaining unused Data Capacity Allocation and/or allocated free voice minutes and SMS or purchased Add-ons in a given Billing Cycle will be forfeited and will not be carried forward to the next Billing Cycle.
h. Conversion From Prepaid
All pre-existing benefits in a Prepaid account, if any, will be forfeited upon conversion to Postpaid account save and except for any remaining Yes Credit which will be transferred from the Prepaid to Postpaid account upon conversion.
i. Service Plan Upgrade
You may request to change Your existing Service Plan to a higher Service Plan. All related charges and the higher Commitment Fee shall be borne by You. You may apply to change Your existing Service Plan to a lower Service Plan provided that you have fulfilled the Contract Period.
 
3. Fair Usage Policy
In ensuring that Our networks are not adversely affected through excessive or heavy usage and/or abuse by a small number of users at the expense of the many, We have adopted a Fair Usage Policy (available at www.yes.my/tnc). You agree to be subject to the said Fair Usage Policy and any action taken pursuant thereto.
 
4. Mobile Number Portability
If and when porting is available on Our networks the following terms shall apply:
a. Any mobile number requested for porting (“Porting Number”) by You must be:
  1. in the range of mobile numbers as approved by MCMC from time to time; and
  2. an active mobile number and not suspended, terminated or blacklisted and/or barred by any other service provider.
b. You are responsible and liable to settle all outstanding bills with the originating service provider of the Porting Number.
c. Upon successful porting of the Porting Number, Your services associated with the originating service provider of the Porting Number will be terminated.
d. Service provided to You for any Porting Number into Our networks shall be subject to Our terms and conditions for new registration.
e. A porting out of Your Mobile Number from Us is deemed to be termination of Your account by You and You will be subject to the termination consequences as may be provided in Your Service contract.
f. You will be subject to a non-refundable porting fee for the porting service provided to You.
 
5. Charges
a. By using or registering for the Service, You agree, where applicable, to be liable for the following:
  1. one time Activation Fee upon registration;
  2. one time device deposit/s and/or advance payment/s upon registration;
  3. foreigner’s deposit upon registration
  4. Commitment Fee (to be paid monthly in advance);
  5. the monthly charges for Your voice and SMS usage in accordance with Our standard rates;
  6. all charges for IDD calls, outgoing SMS and Roaming Service incurred under Your account in accordance with Our standard rates;
  7. any relevant taxes and duties payable on the Service including without limitation service tax or goods and services tax;
  8. stamp duty payable for this Agreement; and
  9. any other charges as may be determined by Us from time to time and notified to You.
b. You will be charged according to the type of Service Plan subscribed by You and We will bill You monthly in accordance with the Billing Cycle relevant to Your account.
c. Additionally, if Your Service Plan is bundled with a Device, You will be subject to further charges and/or payments in accordance with the relevant Service Plan.
d. We shall be entitled to revise the amount of deposit, Fees or any other charges for the Service or part thereof at anytime by notice to You.
e. You will be notified by email of Your Bill, which will be hyperlinked to enable You to view and/or print Your Bill. It shall be incumbent upon You to periodically check Your email and Our portal for Your latest Bill. However issuance of a Bill is not a prerequisite to You making payments to Us. It is Your responsibility to inform Us and update Us of any change to Your email address.
 
6. Payments
a. Unless otherwise stated in Your Service Plan, bills are to be settled in full by thirtieth (30th) day (“due date”) from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation, be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees which will be made known to You beforehand and storage capacity. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged.
d. You may choose any of the following payment options for making payment on Your Bill:
  1. Credit card;
  2. Direct debit;
  3. Bank cash deposit machine (CDM);
  4. Automated teller machine (ATM); or
    (a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us);
    (b) Cheque; or
    (c) Online transfer.
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals, participating banks’ ATM or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc.
 
7. Yes User ID
a. Your username and password (if applicable to Your Service plan) identifies You within Our networks and it is Your duty to keep Your password safe and not share it with any third parties.
b. Regardless of the identity of the party concerned, any use of the Service utilizing Your username and/or password will be charged to You and You will be held liable for all charges incurred. In such instance, our records identifying the username and/or password used to access the Service shall be deemed to be conclusive and irrefutable.
c. You may change Your password by accessing Our portal at selfcare.yes.my/myselfcare. Pending the effective updating of Our databases You may continue to use the Service using Your previous password.
 
8. Your Responsibilities
You must, throughout the duration of this Agreement:
a. promptly pay all amounts due to Us as billed to You for all charges relating to the Service;
b. continue to be liable for any applicable charges and Commitment Fees during any period of interruption, suspension or loss of Service or part thereof from any cause whatsoever;
c. comply with all notices or directions relating to Your use of the Service which We may issue from time to time;
d. be fully responsible for any call, SMS or data transmitted or broadcasted by You or any person using Your Service account;
e. report to Us immediately upon discovery of any fraud, theft, loss, unauthorized usage or any other occurrence of unlawful acts in relation to Your Service account and lodge a police report whenever required by Us with regard thereto and provide Us a certified copy of such report; and
f. indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from Your use of the Service.
 
9. Service Barring, Suspension and Restoration
a. Service Barring and Suspension: We may bar or suspend Your account for such duration as We deem fit if:
  1. Your debt to Us has been outstanding for more than thirty (30) days (barring applies);
  2. You breach the terms of this Agreement and such breach is not remedied within thirty (30) days from the time that You are requested by Us to do so (suspension may apply);
  3. We are instructed by any federal or statutory agency or regulatory body;
  4. You misuse the Service or use the Service in contravention of the applicable laws and regulations, especially sections 211, 231, 232, 233 of the Communications and Multimedia Act 1998; or
  5. We suspect any misuse, fraudulent or illegal practices of the Service; or
  6. You contravene Our Acceptable Use Policy.
During the barring period You will not be able to make any calls, send SMS, or access the Internet but may receive calls and SMS, and make emergency calls only. During the suspension period, You will, in addition to the foregoing prohibition, not be able to receive calls or SMS.
b. Service Restoration: Restoring the Service to Your barred account requires You to have first remedied to our satisfaction the ground entitling Us to bar, including the settling of any outstanding amounts due to Us and any relevant interest charges for late payment. Where an account has been suspended, payment of a prescribed fee may be required for re-connection.
 
10. Termination
a. Subject to Clause 11 herein, You may terminate Your account at any time by written notice to Us. The notice must be made in our prescribed format and supported by all required relevant documents for verification.
b. We may terminate Your account if either:
(1) You:
  1. do not adhere to Our Acceptable Use Policy;
  2. fail and/or neglect to pay Us amounts owed;
  3. are adjudicated bankrupt;
  4. are in breach of any of the terms of this Agreement;
  5. use the Service in breach of the Communications and Multimedia Act 1998 and its statutory instruments or in contravention of any written law;
  6. are subject to blacklisting by any other service provider with whom We have bilateral and/or contractual obligations;
(2) We are instructed or directed by any federal or statutory agency or regulatory body to do so;
(3) it is in the public interest; or
(4) due to the existence of a declared public emergency.
c. A notice of termination will be electronically transmitted to such mobile number or email address furnished by You in the Service Registration Form or as updated by You from time to time.
d. The effective date of the termination will be as specified in the notice to You or from You to Us subject to the required termination notice mentioned above (as the case may be).
e. Upon termination, Your Service account will be closed on the date specified in the termination notice and You will no longer be able to use the Service.
 
11. Effect of termination
a. Upon the termination of Your account/Agreement by either party You will be liable to Us for:
  1. the prorated Commitment Fee up to the date of termination for the Billing Cycle in which the termination occurred;
  2. any voice calls, SMS charges and other services incurred up to and including the effective date of termination; and
  3. any outstanding amount(s).
b. Before the expiry of an applicable Contract Period, if You terminate this Agreement OR if this Agreement is terminated due to Your fault, You shall in addition to the foregoing sub-clause (a) (ii) and (iii) be liable to pay Us the sum equivalent to the aggregate Commitment Fees for the unexpired Contract Period (hereinafter referred to as “Early Termination Charges”).
c. All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us.
d. All prior payments by You, including but not limited to any deposit and/or advance payments relating to any Device bundled with Your Service Plan, are wholly non-refundable where termination is due to Your default.
e. All unused Data Capacity Allocations and allocated free voice minutes and SMS (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.
f. The Mobile Number provided for the Service will revert to Us upon termination of Your account subject to Clause 4 above.
 
12. Rights of Redress
If You are dissatisfied with the Service You may either refer the matter to Us via email at yescare@yes.my or visit Our website at www.yes.my or call Us at 018-3330000 (local call charges apply) Yes Care operating hours: 8am-11pm daily (inclusive of weekends and Public Holidays).
 
13. Data Protection
You consent to our processing of Your personal data for the purposes connected to Your subscription of the Service. You confirm that You have read and agree to the terms in the YTL Group Privacy Policy available at http://www.ytl.com/privacypolicy.asp. We will not keep your personal data longer than is necessary for the purpose for which we collect and process it, except when it is required in law.
 
14. Limitations On Liability
a. We shall not be liable for any loss or damage whether direct, indirect, consequential, special, incidental, punitive, aggravated or exemplary, including, without limitation, loss of profit, lost savings and loss of revenues suffered by You or any third party or any injury caused to or suffered by a person or damage to property arising from or occasioned by:
  1. Your use or inability to use the Service;
  2. any malfunction or unauthorized use of the Service for whatever reasons;
  3. any act, omission, error, default or delay by Us, Our officers, employees or agents in relation to the Service;
(collectively, the “excluded damages”), whether or not in tort, contract, or other theory of liability, even if We have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose or a limited remedy.
b. Without limiting the generality of sub-clause (a) above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof.
c. If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorized by or claiming through You, Our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Five Hundred (RM500) only.
 
15. Variation of the Terms
a. We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend the terms of this Agreement or any part thereof without notice to You.
b. Your continued use of the Service shall constitute Your acceptance of the amendments upon which the variation, addition or amendment shall be effective and binding on the parties.
c. Any External T&C may be varied by Us from time to time without notice to You.
 
16. Novation & Assignment
a. We may assign and/or novate this Agreement to any third party which shall take effect upon notice to You by an email or other electronic notice to You.
b. This Agreement is personal to You and cannot be assigned without Our prior approval in writing.
 
17. Intellectual Property Rights
a. License
Subject to the terms of this Agreement, We hereby grant You a limited, personal, non-commercial, non-exclusive, non-sub-licensable, non-assignable, free of charge license to download and use the Service on Your Subscriber Equipment/Device for Your personal use only together with any other applications that may be explicitly provided by Us.
b. No Granting of Rights to Third Parties
You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.
c. No Modifications
You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof except to the extent permitted by law.
d. Third Parties
The Service may be incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Service falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.
e. Exclusive Ownership
Any content provided by the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You or by a third party via Your account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs. Any and all IPRs in the Service, the Yes online material, the Yes logo and the Yes promotional materials are and shall remain Our exclusive property and/or Our licensors. Nothing in this Agreement intends to transfer or vest any such IPRs in or to You. You are only entitled to the limited use of the IPRs granted to You in this Agreement. You will not take any action to jeopardise, limit or interfere with Our IPRs. Any unauthorised use of Our IPRs is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws. All title and IPRs in and to any third party content that may be accessed through the use of theService, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties.
f. Indemnification
You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.
 
18. Subscriber Equipment
a. You shall maintain and operate suitable and fully compatible terminal equipment and communication device including mobile phone (collectively referred to as “Subscriber Equipment”) required to access the Service. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE USE OF SUCH SUBSCRIBER EQUIPMENT. It is Your responsibility to ensure that Your Subscriber Equipment intended for use with the Service is compatible with Our networks. We shall not be liable to You in anyway whatsoever if your Subscriber Equipment is not compatible for use with Our networks.
b. Any Device provided by Us to You under Your Service Plan or purchased separately by You from Us will be warranted in accordance with the terms and conditions set out in Our Limited Warranty For Products and Services available at www.yes.my/legal. Please read our warranty terms and conditions made available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller.
 
19. Miscellaneous
a. Incorporation by Reference
All External T&C referred to herein are deemed incorporated into and form part of this Agreement. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.
b. Governing Law
This Agreement is governed by the laws of Malaysia.
c. Severability
If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein.
d. Links to Third Party Sites
Any links provided by Us to Internet sites operated by third parties, are for Your convenience only. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.
e. Conclusive Evidence
A certificate signed by Our authorized personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us.
f. Deemed Acceptance
You are deemed to have accepted the terms herein by either:
  1. signing the Service Registration Form;
  2. registering the Service with Us or Our authorized dealer/distributor; ;
  3. attaching Your electronic signature at the designated place;
  4. marking the check box that indicates Your agreement to these terms and conditions; or
  5. using the Service.
g. Notice
We may give notice to You by posting at Our website or email to You or SMS to Your mobile number or fax or posting to Your address as stipulated in the Service Registration Form or any address as may be notified in writing by You to Us from time to time. Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time. Such notices shall be deemed to be received if:
  1. by post, by the third day from the date of posting;
  2. by fax, upon receipt of faxed transmission as evidenced by the transmission report; or
  3. posting on website, twenty four (24) hours from posting.
 
20. Definitions & Interpretations
Unless the context otherwise requires, these words mean as follows:
(a) “Add-ons” means the data add-ons as may be made available by Us for top up of data which You may purchase from Us separately and distinct from this Agreement for use with Your Service.
(b) “Auto Billing” means the automated payments made from Your selected bank or credit card provider towards Your monthly Bills via an electronic payment system when You select Auto Billing as Your mode of payment.
(c) “Bill” means Your statement of account issued by Us containing Your total usage, Fees, credits and any other charges.
(d) “Billing Cycle” means the monthly cycle between billings as generated from Our billing system.
(e) “Commitment Fee” means the monthly fixed sum to be paid by You in connection with Your Service Plan.
(f) “Contract Period” means a fixed term duration as set out in Your Service Plan.
(g) “Credit Limit” has the meaning given to it in Clause 2 (d).
(h) “Device” means any electronic or communications device including Our Yes device and third party device provided by Us in connection with Your Service Plan or purchased by You from Us to access to the Service.
(i) “Data Capacity Allocation” means the respective fixed monthly data usage allowance provided to You separately under Our WiMAX network and LTE network in accordance with Your Billing Cycle and Your Service.
(j) “External T&C” means those current and future documents referred to in Clauses 1(a) (b) (c) (f) (l), 3, 13, and 18(b) herein.
(k) “Early Termination Charges” shall have the meaning assigned to it in Clause 11 (b).
(l) “Fees” means all relevant monthly charges including but not limited to the Commitment Fee to be paid by You for the Service.
(m) “IPR” means intellectual property rights.
(n) “MCMC” means the Malaysian Communications and Multimedia Commission, the regulator for communications and multimedia service providers.
(o) “Mobile Number” means a unique Mobile Station International Subscriber Directory Number (MSISDN) provided to you under your Service Plan.
(p) “Prepaid” means Our prepaid Service Plan.
(q) “Porting” means the transfer of a customer’s mobile number from one service provider to another.
(r) “Postpaid” means Our postpaid Service Plan.
(s) “Postpaid Roaming Service” means the services which enable Yes Subscriber to automatically access third party networks of other countries with whom we have arrangement for roaming facilities to make and receive voice, send and receive SMS and/or data services subject to the terms and conditions herein.
(t) “Service Registration Form” means a service registration form, whether in electronic mode or any other mode which is used to submit and process registration request for the Service to be provided to a customer.
(u) “Service” means the Postpaid services provided by Us to You over Our networks which may include voice calls, SMS, Internet access and any value-added services in accordance with Your Service Plan limited to areas which are covered by Our network service.
(v) “Service Plan” means a set of services which may or may not include a Device that is offered as a package to the Yes Subscriber upon certain specific terms in relation to the provision of Service and “Service Plans” shall mean two or more types of Service Plan.
(w) “SIM Card” means either a card or plug-in module with a microchip which contains a unique Mobile Number and all necessary information of the Yes Subscriber.
(x) “SMS” means short messaging service.
(y) “Us”, “We” or “Our” means YTL Communications Sdn. Bhd.
(z) “Yes Subscriber” means an individual, company or other legal entity who has registered to subscribe for a Service Plan.
(aa) “Subscriber Equipment” means any communications devices including mobile phones and computers which are used by the Yes Subscriber to access the Service other than the Devices provided by Us.
(bb) “Yes” means Our proprietary trademark and trade name.
(cc) “Yes User ID” means the unique username and password of the Yes Subscriber which identifies the Yes Subscriber in Our WiMAX network.
(dd) “You”,”Your” means the named Yes Subscriber in the Service Registration Form.
(ee) “Yes Stores/Kiosks” means Our retail outlets whose addresses are listed at www.yes.my
(ff) “Your Service Plan” means the Service Plan which You have selected during registration or any other Service Plan to which You have subsequently converted to in accordance with the terms herein for the provision of the Service by Us.

Last updated: 27 February 2019

1. Introduction. The auto billing service is a service for automated payments of Bills through a nominated credit card of the respective Subscriber or the card user (“Auto Billing Service”). Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via www.yes.my/myselfcare.
1.1 Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available @ www.yes.my/tnc shall be applicable and is binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency. All words in capital in these Auto Billing Service Terms and Conditions, unless defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms & Conditions.
2. Authorised by Activation. By activating and using the Auto Billing Service, these Auto Billing Service Terms and Conditions shall be applicable and is binding on you. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You hereby consent Us to forward your credit card details and amount stated in the respective Bills to the acquiring bank, the card issuer and/or relevant persons for and in connection with the Auto Billing Service.
3. Accuracy of Information. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies.
4. Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. As such You shall ensure that You and/or the card issuer maintain sufficient fund in the credit card to enable Us to perform the Auto Billing Service successfully. In any event, we shall not be held responsible and/or liable to You if the Auto Billing Service transaction performed is declined or cannot be completed for any reasons whatsoever. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan.
5. Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three (3) months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive.
6. Risk and Indemnity. You hereby agree that the use of Auto Billing Service by You is entirely at Your own risk. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service.
7. Privacy. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www.yes.my/tnc.
8. Edit, Deactivate and Cancel. In the event You intend to:-
8.1 edit any of the information provided by You for the provision of Auto Billing Service, please log in to Our selfcare portal at www.yes.my/myselfcare to edit and update Your information
8.2 deactivate or cancel the Auto Billing Service, You are required to submit a written notice to Us in the prescribed format available at any of Our Yes Stores or You may call Our Yes Care Customer Support.
9. Changes. In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven (7) working days from the date of such request in accordance with Clause 8.2. In the event Your changes are not effected after expiry of the seven (7) working days, please notify Us @yescare@yes.my. We may not be able to perform the Auto Billing Service as a result of expiry, suspension or termination of Yours or the card issuer’s credit card. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service.
10. Suspension of Auto Billing Service. We reserve the right to immediately suspend and/or terminate the Auto Billing Service provided to You at any time in the event it becomes known to Us or if it is suspected that the Auto Billing Service is used or may potentially be used for the perpetration of any criminal or illegal purpose including breach of any applicable legislation.
11. Rebate. With effect from 1st March 2019, You will be entitled to a rebate of 2% of the monthly commitment charges payable by You under the respective Service Plans but in no event shall it be more than RM5.00 for every successful Auto Billing Service transaction. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill.
12. Right to change. We reserve the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these Auto Billing Service Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to the affected Subscribers.

Last updated: 31st August 2019

1. Agreement. By Your purchase or use of the Postpaid Hotspot Add-On, You acknowledge and agree to be bound by these Postpaid Hotspot Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc.
2. Applicability of the Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Hotspot Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Data Add-On Terms and Conditions shall prevail to the extent of any inconsistency.
3. Postpaid Hotspot Add-On.
3.1 You may only purchase the Postpaid Hotspot Add-On if You have subscribed to any of the Konfem Unlimited Postpaid Plans available at www.yes.my/konfem-unlimited-postpaid and www.yes.my/konfem-unlimited-family-postpaid respectively, as may be updated from time to time.
3.2 By Your purchase of the Postpaid Hotspot Add-On, You will be able to use tethering services and/or share the mobile internet data allocated under the Postpaid Hotspot Add-On. For clarity and avoidance of doubt, the mobile internet data allocated through the purchase of Postpaid Hotspot Add-On is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. As an example, You will not be able to use or share Your mobile internet data with any other person/(s) for tethering services through any of the Postpaid Service Plans with unlimited Data Capacity Allocation, unless otherwise stated in the respective Postpaid Service Plans. In such instance, if You wish to use tethering services either for Your own use or for use of any other person/(s), You may purchase the Postpaid Hotspot Add-On subject always that upon expiry of the Postpaid Hotspot Add-On Validity Period, You must purchase additional Postpaid Hotspot Add-On if You wish to continue to enjoy the tethering services.
3.3 You may purchase any one or more of the Postpaid Hotspot Add-On stated below:
Postpaid Hotspot Add-On Plan Name Price Tonnage Validity Period  Speed
Hotspot 1GB_24 Hours RM 1 1 GB 24 hours No cap
Hotspot 5GB_2 Days RM 5 5 GB 2 Days No cap
Hotspot 10GB_5 Days RM 10 10 GB 5 Days No Cap
4. SST. The charges stated in Clause 3.3 herein are exclusive of SST. Such SST shall be added to the charges and will be reflected in Your Bill accordingly.
5. Validity Period. You may enjoy the Postpaid Hotspot Add-On during the Validity Period.
6. Unused Data. You may purchase as many Postpaid Hotspot Add-On as You wish however any balance unutilised Postpaid Hotspot Add-On purchased will automatically lapse at the expiry of Validity Period. You hereby agree and acknowledge that We will not provide to You any refund or be liable to You.
7. Cancellation & Termination. You will not be able to cancel the Postpaid Hotspot Add-On once purchased. In the event of termination of Your Service, the Postpaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto.
8. Right to change. We reserve the right to change, modify and/or amend these Postpaid Hotspot Terms and Conditions at any time. Any such change, modification and/or amendments to these Postpaid Hotspot Add-On Terms and Conditions will be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
9. Definitions & Interpretations. All words in capital in these Postpaid Hotspot Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.

Us“, “We” or “Our” means YTL Communications Sdn Bhd.

You” or “Your” means the Yes Subscribers.

“Postpaid Hotspot Add-On” means the types of Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein.

SST“means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.

“Validity Period” means the validity period of the respective Postpaid Hotspot Add-On as more particularly stated in Clause 3.3 herein.

Last updated: 19 January 2019

1. By Your purchase or use of the Postpaid Voice Call Minutes Add-On , You acknowledge and agree to be bound by these Postpaid Voice Call Minutes Add-On Terms & Conditions, Postpaid Service Terms and Conditions, Postpaid Service Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc.
2. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You. In the event of any inconsistency between these Postpaid Voice Call Minutes Add-On Terms and Conditions and the Postpaid Service Plans Terms and Conditions and Postpaid Service Terms and Condition, these Postpaid Voice Call Minutes Add-On Terms and Conditions shall prevail to the extent of any inconsistency.
3. Voice Call Minutes Add-On. .
3.1 By Your purchase of the Postpaid Voice Call Minutes Add-On, You will be able to enjoy additional voice call minutes which is separate and distinct from the voice call minutes subscribed by You under the respective Postpaid Service Plans.
3.2 The Postpaid Voice Call Minutes Add-On purchased by You may only be used for domestic off-net calls. For clarity, the Voice Call Minutes Add-On cannot be used for video calls, IDD, international roaming, voice mails or calls to special or premium numbers including 1-300, 1-700 and TM 100.
3.3 The terms and conditions on voice calls as more particularly stated in the Postpaid Service Terms and Conditions, including any restriction imposed therein, shall apply herein.
3.4 The types of Postpaid Voice Call Minutes Add-On are as more particularly stated below:
Types of Voice Call Minutes Add-On Price Duration (mins)
Voice Pack_500 minutes RM 10 500 mins
Voice Pack_1000 minutes RM 20 1,000 mins
4. SST. The prices stated in Clause 3.4 herein are exclusive of SST. Such SST shall be added to the prices and will be reflected in Your Bill accordingly.
5. Billing Cycle.You may enjoy the Postpaid Voice Call Minutes Add-On during the respective Billing Cycle in which it is purchased.-
6. Unused Voice Call Minutes. You may purchase as many Postpaid Voice Call Minutes Add-On as You wish however any balance unutilised Postpaid Voice Call Minutes purchased during the respective Billing Cycle will be forfeited without refund or liability on Us at the expiry of each Billing Cycle.
7. Cancellation & Termination.Once You have purchased the Postpaid Voice Call Minutes Add-On You will not be able to cancel any such purchase. Any termination of Your Service will automatically terminate the balance voice call minutes, if any, and You shall not be entitled to any refund.
8. Right to change.We reserve the right to change, modify and/or amend these Postpaid Voice Call Minutes Add-On Terms and Conditions at any time. A modification, change and/or amendment to these Postpaid Voice Call Minutes Add-On Terms and Conditions will be deemed to be effective upon a notice being placed on Our official website or sent digitally to all affected Yes Subscribers.
9. Definitions & Interpretations. All words in capital in these Postpaid Voice Call Minutes Add-On Terms and Conditions, unless specifically defined herein, shall have the same meaning ascribed to in the Postpaid Service Terms and Conditions and the Postpaid Service Plans Terms and Conditions.
  1. Us“, “We” or “Our” means YTL Communications Sdn Bhd.
  2. You“, “Your” means the Yes Subscribers.
  3. Voice Call Minutes Add-On” means all the types of voice call minutes as more particularly stated in Clause 3.4 herein. .
  4. SST” means any sales and services tax or any similar value added tax imposed on the sale of goods or the provision of services in accordance to the Sales Tax Act 2018 and/or the Service Tax Act 2018.

Broadband

Last updated: 8thJuly 2021

 

1. NUTP Huddle XS Bundle Plan Terms and Conditions.   The NUTP Huddle XS Bundle Plan is a broadband service plan and is subject to these NUTP Huddle XS Bundle Plan Terms and Conditions.  By an Eligible Subscriber’s subscription or use of the NUTP Huddle XS Plan, he or she acknowledges that he or she understands these NUTP Huddle XS Bundle Plan Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
2. Applicable Terms & Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the YES 4G Broadband Bundle Plans Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on the Eligible Subscribers. In the event of any inconsistency between the NUTP Huddle XS Bundle Plan Terms and Conditions and the YES 4G Broadband Bundle Plans Terms and Conditions, these NUTP Huddle XS Bundle Plan Terms and Conditions shall prevail to the extent of any such inconsistency.
2A. Eligibility.  This NUTP Huddle XS Bundle Plan is open for subscription to all registered members of National Union of the Teaching Profession Malaysia (“Eligible Subscriber”).
3. Description & Application of the NUTP Huddle XS Bundle Plan

3.1  The NUTP Huddle XS Bundle Plan consists of:-
(a) one (1) SIM card; and
(b) one (1) unit of Huddle XS device (“Device”) 
(hereinafter shall be collectively referred to as “NUTP Huddle XS Bundle Plan Bundle”). Please refer to https://www.yes.my/4g-broadband on Device description.
 

3.2 An Eligible Subscriber subscribing to the NUTP Huddle XS Plan Bundle shall be subject to a contract period of twelve (12) months from the date of activation of the SIM Card. At the expiry of the Contract Period, the subscription of the NUTP Huddle XS Bundle Plan by an Eligible Subscriber will continue on a month to month basis.
 

3.3 An Eligible Subscriber may apply for the NUTP Huddle XS Bundle Plan via MyYes app or YES online store only (“Application”).
 

3.4 Upon receipt of the Application, YTLC will verify if the Eligible Subscriber meets the eligibility criteria and notify such Eligible Subscriber via e-mail whether his/her Application is successful. If the Application is successful, the SIM card and Device will be delivered to the Eligible Subscriber at the address provided in the Application. 
 

3.5 An Eligible Subscriber is entitled to register for one (1) NUTP Huddle XS Bundle Plan per NRIC.  
 

4. Service Offerings & Commitment Fee.

4.1 The service offerings under the NUTP Huddle XS Bundle Plan are as follows:-
(a)  Data capacity allocation of 50GB 4G LTE data for each Billing Cycle (“Data Capacity Allocation”). The Data Capacity Allocation will be refreshed on a monthly basis at the commencement of each relevant Billing Cycle. Please take note that any remaining balance internet data in a calendar month shall be automatically forfeited at the end of the particular Billing Cycle and will not be transferred to any succeeding Billing Cycle/(s).
 

(b)  An Eligible Subscriber subscribing to the NUTP Huddle XS Bundle Plan is subject to a monthly commitment fee of RM30 only (excluding SST) (“Commitment Fee”).
 

5. Payment Upon Registration.
An Eligible Subscriber is not required to pay any deposit, fees or charges during registration of the NUTP Huddle XS Bundle Plan.
6. Activation of NUTP Huddle XS Bundle Plan

6.1 An Eligible Subscriber subscribing to the NUTP Huddle XS Bundle Plan shall activate the NUTP Huddle XS Bundle Plan via YES self-registration application (“eKYC”) within a period of six (6) months from the date of issuance of SIM Card by YTLC failing which the SIM Card can no longer be activated and no replacement SIM Card will be provided. 
 

6.2 An Eligible Subscriber is required to follow the steps below to activate his/her SIM Card: 
Download the MyYes app; 
(i)    On the login page, press “New User”; 
(ii)    Press “Activate SIM” button and follow the self-activation steps on the screen; 
(iii)    Once activation is successful, he/she can now login to the Service account by use of the phone number and password sent to such Eligible Subscriber’s e-mail address. An Eligible Subscriber may also log-in to the Service account by use of the TAC method.
 

7.

Data Add-On
7.1 In addition to the service offerings under the NUTP Huddle XS Bundle Plan, an Eligible Subscriber may purchase the following Data Add-On:-

Type of Data Add-On* Price Charging Block (in seconds)
LTE Data 10GB RM10 RM10 10GB
LTE Data 20GB RM20 RM20 20GB
LTE Data 30GB RM30 RM30 30GB

                                                                                Table 1 

*Validity period for Data Add-On applicable during the respective Billing Cycle

Please refer to https://www.yes.my/4g-broadband/ for more information on the Data Add-On mentioned in Table 1 above.

8. Addition/Removal of Service Plan. YTLC reserves the right to add or remove the NUTP Huddle XS Bundle Plan at any time at its sole and absolute discretion
9. NUTP Huddle XS Bundle Plan Conversion.  During the Contract Period, an Eligible Subscriber is not allowed to convert the NUTP Huddle XS Bundle Plan.
10. Early Termination Charges
In the event an Eligible Subscriber terminates the NUTP Huddle XS Bundle Plan during the Contract Period, he/she shall be subject to an Early Termination Charges. Please refer to Clause 11(b) of the Postpaid Service Terms and Conditions on the Early Termination Charges.
11. Warranty. The Device provided to an Eligible Subscriber as part of the NUTP Huddle XS Plan is subject to Yes limited warranty at www.yes.my/tnc.
12. Exclusion of liability on use of Device. We shall not be liable to any Eligible Subscriber or any person/(s) claiming through such Eligible Subscriber  for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
13.

Right to Change. YTLC reserves the right to change, modify and/or amend these NUTP Huddle XS Bundle Plan Terms and Conditions from time to time. Any change, modification and/or amendment to these NUTP Huddle XS Bundle Plan Terms and Conditions will be deemed to be effective once a notice is placed on YTLC’s official website or sent digitally to all affected Eligible Subscribers.

14.

Words in Capital. All capitalized words and expression, unless otherwise defined herein, shall have the same meaning ascribed to them in the YES 4G Broadband Bundle Plans Terms and Conditions and Postpaid Service Terms and Conditions.

 

 

Last updated: 24th December 2020

1. YES 4G Broadband Bundle Plans Terms and Conditions. The YES 4G Broadband Bundle Plans are subject to these YES 4G Broadband Bundle Plans Terms and Conditions. By Your subscription/use of any of the YES 4G Broadband Bundle Plans, You acknowledge that You understand these YES 4G Broadband Bundle Plans Terms and Conditions and any other applicable terms and conditions available at www.yes.my/tnc, and agree to abide by them.
2. Applicable Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions available at www.yes.my/tnc shall be applicable and are binding on You. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these YES 4G Broadband Bundle Plans Terms and Conditions, these YES 4G Broadband Bundle Plans Terms and Conditions shall prevail to the extent of any such inconsistency.
3. The Postpaid Service Plans.
3.1 The YES 4G Broadband Bundle Plans currently available for subscription, together with the applicable service offerings, are published on Our official website at www.yes.my/4g-broadband, as may be updated from time to time.

3.2 The YES 4G Broadband Bundle Plans may be subject to a Contract Period. Please refer to Our official website at www.yes.my/4g-broadband for specific details on the Contract Period.

3.3 You may upgrade or downgrade Your YES 4G Broadband Bundle Plan/(s) at any time provided always that You are not bound by any Contract Period. Please note that:
3.3.1 if You choose to upgrade Your YES 4G Broadband Bundle Plan/(s) in the middle of Your Billing Cycle, You will be charged for the then-current price for the upgrade, prorated based on the number of days remaining in Your subscription term. For clarity and avoidance of doubt, the Commitment Fee for the succeeding Billing Cycles will be in accordance with the service rate of the upgraded YES 4G Broadband Bundle Plan/(s) subscribed by You; or
3.3.2 if You choose to downgrade Your YES 4G Broadband Bundle Plans, You will not be issued any refunds or credits for the unused Data Capacity Allocation and Commitment Fees in connection with the downgrade.

3.4 You may subscribe to internet data in addition to the service offerings under each of the YES 4G Broadband Bundle Plans by purchasing the Broadband Data Add-On. Please refer to www.yes.my/4g-broadband on Broadband Data Add-On.
3.5 Different browsing speed may apply to each of the respective YES 4G Broadband Bundle Plans. Notwithstanding the aforesaid, the actual browsing speed may have certain limitations and/or may vary depending on various factors including the Device or Subscriber Equipment used by You, the network coverage limitation and the number of simultaneous Yes Subscribers and/or users at the time of access. This would mean that You may not always enjoy continuous maximum speed each time You browse the internet.
4. 4. Data Capacity Allocation
4.1 The Data Capacity Allocation enjoyed by You through Your subscriptio