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General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Jaringan Prihatin Programme Terms and Conditions
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
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  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
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  • Acceptable Use Policy

Acceptable Use Policy

The details of the Acceptable Use Policy, a contravention of which may result in your Service being barred, suspended or terminated as per Clauses 9(v), 10(a)(v) or 11(b)(1)(i) of the Customer Subscription Agreement, are as follows.

You are not to use the Service to:

  1. disseminate, download or upload, any content that may be construed or regarded as offensive, fraudulent, objectionable, inaccurate, defamatory or erroneous.
  2. reproduce (including use) any third party’s intellectual property rights (“IPR”) without such IPR owner’s consent, e.g. downloading music or movies;
  3. disseminate any content that is in contravention of the owner’s intellectual property rights;
  4. communicate or transmit by means of YTLC’s Network or the Service, any comment, request, suggestion or other communication which is obscene, indecent, false, menacing or offensive in character, or to otherwise use Our Services for any illegal or unlawful purpose;
  5. misuse the Service by making prank calls to the emergency services or to any third party thereby annoying the called party,
  6. hack our systems or any third party systems or networks, introduce virus, malicious code, to our system or any third party system using the Service, introduce, use or launch any “sniffer” software to collect personal data including financial information of third parties, or spoofing;
  7. promote, use, send or disseminate any email or instant message or any fictitious email or instant message to defraud or cheat any person, including phishing, spamming, mail-bombing or such other activities that promote a criminal intent/activity;
  8. commit fraud, theft, or any criminal activity, including using the Service to commit a crime under the Computer Crimes Act 1997 or any written law;
  9. upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, subversive, hateful, or racially, ethnically or otherwise objectionable or contrary to public interest, public order or national harmony in all relevant jurisdictions;
  10. harm minors in any way;
  11. impersonate any person or entity, including, but not limited to, our servant, agent, employee or official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  12. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Service or forge the IP addresses assigned for you to use the Service;
  13. upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  14. upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  15. upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas that are designated for such purpose;
  16. upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any other party’s computer, software, hardware or telecommunications equipment;
  17. disrupt or cause the disruption of the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Service are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges;
  18. interfere with or disrupt the Service or another person’s use of the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service
  19. violate any applicable law, statute, ordinance, regulation, rule or code, including, but not limited to, any regulation, rule, notice, instruction or directive of any regulatory body or authority, governmental agency or national or other securities exchange (whether intentionally or otherwise);
  20. “stalk” or otherwise harass another person;
  21. collect or store personal data about other users in connection with the prohibited conduct and activities set forth in paragraphs above; and/or
  22. cache, hyperlink to, and frame the whole or any part of any websites comprised of in the Service without our prior written permission.

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