Yes Jaringan Prihatin Service Plan Terms and Conditions

Last updated: 1st March 2023

  1. The Service Plan. The Yes Jaringan Prihatin Service Plan (“Jaringan Prihatin Service Plan“) is a time-limited service plan launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”).
  2. Eligibility. All Malaysian citizens who are Qualified Persons (“Eligible Subscriber”) may subscribe to the Yes Prihatin Prepaid Service Plan. For clarity:
    “Bantuan Prihatin Rakyat” means the initiative introduced by Government of Malaysia to provide financial assistance to Malaysians (in particular the B40 group) to alleviate their burden due to the effects of the Covid 19 pandemic.
    “Device” means and collectively refers to the device known as Yes smartphone and Huddle XS.
    “Household” refers to Qualified Persons with children below 18 years of age.
    “Individual” refers to Qualified Persons without children.
    “LHDN” means Lembaga Hasil Dalam Negeri.
    “Prepaid Data Add-On” means the types of data add-on available for purchase by a Subscriber of the Prepaid Services, details of which are as specifically stated in Prepaid Data Add-On.
    “Qualified Persons” means a person who has been confirmed by LHDN to be categorised as the primary applicant of the Bantuan Prihatin Rakyat through the data provided by LHDN.
  3. Applicable Terms and Conditions. Subject only to the variations as expressly set out in these Yes Jaringan Prihatin Service Plan Terms and Conditions (“Prihatin Service Plan T&CS”), all other terms and conditions incorporated in the Prepaid Service Terms and Conditions, Yes Kasi Up Refer & Earn Programme Terms and Conditions (collectively referred as “General Applicable Terms and Conditions”) Yes 4G Broadband Bundle Plan Terms and Conditions and the Jaringan Prihatin Programme Terms and Conditions (“Prihatin Programme T&CS”), available at www.yes.my/tnc  shall remain valid and applicable to this Jaringan Prihatin Service Plan. In the event of any inconsistency between the Prihatin Programme T&CS and these Prihatin Service Plan T&CS, these Prihatin Service Plan T&Cs shall prevail to the extent of any such inconsistency. In the event of any inconsistency between the General Applicable Terms and Conditions and the Prihatin Service Plan T&CS, these Prihatin Service Plan T&CS shall prevail to the extent of any such inconsistency specific to this Jaringan Prihatin Service Plan. Words in capital not defined herein shall have the same meaning ascribed to them in the General Applicable Terms and Conditions.
  4. The Yes Prihatin Prepaid Plan, Yes Prihatin Learn From Home for Families Service Plan, Yes Prihatin Learn From Home for Individuals Service Plan and Yes Prihatin Huddle XS Plan.
    4.1 The following are the Yes Jaringan Prihatin Service Plans offered by Yes:
    a. Yes Prihatin Prepaid Plan;
    b. Yes Prihatin Learn From Home for Families Service Plan;
    c. Yes Prihatin Learn From Home for Individuals Service Plan; and
    d. Yes Prihatin Huddle XS Plan.
    4.2 The Yes Prihatin Prepaid Plan consist of a SIM Card which is preloaded with a Mobile Number
    The Yes Prihatin Learn From Home for Families Service Plan and Yes Prihatin Learn From Home for Individuals Service Plan respectively consists of a SIM Card which is preloaded with a Mobile Number and one (1) unit of Yes smartphone
    4.3 The Yes Prihatin Huddle XS Plan consists of a SIM Card and one (1) unit of Huddle XS device. An Eligible Subscriber shall use the SIM Card provided under this Yes Prihatin Huddle XS Plan with the Huddle XS device only.
    4.4 The service offerings under the Yes Prihatin Prepaid Plan, Yes Prihatin Learn From Home for Families Service Plan, Yes Prihatin Learn From Home for Individuals Service Plan and Yes Prihatin Huddle XS Plan are as follows:

    Plan Name Yes Prihatin Prepaid Plan  Yes Prihatin Learn from Home for Families Service Plan** Yes Prihatin Learn from Home for Individuals Service Plan Yes Prihatin Huddle XS Plan
    Price FREE  FREE FREE FREE
    Internet Data 10GB during the Account Validity Period Total 360 GB (30 GB for each Service Cycle for 12 consecutive Service Cycles) Total 180 GB (15 GB for each Service Cycle for 12 consecutive Service Cycles) Total 360 GB (30 GB for each Service Cycle for 12 consecutive Service Cycles)
    Free Basic Internet 256kbps 256 kbps 256 kbps 256 kbps
    Smartphone Device – FREE Smartphone Device FREE Smartphone Device FREE Huddle XS
    Account Validity Period 30 days commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card ***The period of the Service Cycle commencing from the activation of the SIM Card
    On-Net domestic Services of voice calls and SMS* Unlimited Unlimited Unlimited Not Applicable
    Off-Net domestic Services of voice calls RM 0.09 per minute Unlimited for 12 Service Cycles
    (Subsequently RM 0.09 per minute, please refer to Clause 8 for specific details)    		 RM 0.09 per minute Not Applicable
    Off-Net domestic SMS RM 0.09 per minute RM 0.09 per minute RM 0.09 per minute Not Applicable

    *The unlimited domestic On-Net Services of voice calls and SMS is only applicable to standard person-to-person voice calls and not for any commercial and/or non-personal use.
    ** The Yes Prihatin Learn From Home for Families Service Plan is only available for subscription by Household.
    *** For clarity, each Service Cycle consist of a period of 30 days from the date of activation of the SIM Card.

    4.5 You are required to perform a one-time activation of the SIM Card immediately upon delivery of the SIM Card to You.
    4.6 In the event that You have fully utilised the Internet Data before the expiry of the Account Validity Period and any Prepaid Data Add-On purchased during the Account Validity Period, You may enjoy Free Basic Internet during the remaining days of each Account Validity Period.
    4.7 The Internet Data may only be used during the said Account Validity Period. Any unused balance of the Internet Data shall be forfeited upon expiry of the said Account Validity Period.

  5. Please take note of the follows:-
    5.1 The Yes Prihatin Prepaid Plan, Yes Prihatin Learn From Home for Families Service Plan and Yes Prihatin Learn from Home for Individuals Service Plan respectively may be purchased by Eligible Subscriber through the MyYes app, www.yes.my, Yes Store and Yes Dealer.
    5.2 The Yes Prihatin Huddle XS plan may be purchased by Eligible Subscriber through MyYes app, www.yes.my and Yes Store.
  6. Warranty. The Device provided to You under the Yes Prihatin Learn From Home for Families Service Plan, Yes Prihatin Learn from Home for Individuals Service Plan and Yes Prihatin Huddle XS Plan shall be subject to Yes limited warranty at www.yes.my/tnc.
  7. Exclusion of liability for use of the Device.  We shall not be liable to any Eligible Subscribers or any person(s) claiming through You for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.
  8. Charges & SST 
    8.1 Save as expressly provided herein, there will be no charges imposed on Your use of domestic On-Net Services. However, the following charges will be imposed on Your use of domestic Off-Net Services:

    Type of Off Net Services Rates (RM) Charging Block (in seconds)
    Voice Calls RM 0.09/minute 30
    SMS RM 0.09/SMS –

    8.2 Charges will be imposed on Your use of all IDD Service in accordance with the voice calls and SMS rates published @ www.yes.my/roaming.
    8.3 For clarity, charges will apply for voice calls to special and toll free numbers, including but not limited to those numbers listed below:

    Destination Prefix Rates (RM) Charging Block (in seconds)
    Freephone 1800 FREE 30
    Toll Free 1300 0.09/min 30
    TM Customer Careline 100 2.00/call Flat Rate/Per Call
    General Emergency Service 999 / 112 FREE 30
    TM Directory Enquiry 103 2.00/call Flat Rate/Per Call
    Electricity Fault Reporting 15454 0.15/min 30
    Pengurusan Air Selangor 15300 0.15/min 30
    Syarikat Air Melaka 15800 0.15/min 30
    Talian Nur 15999 FREE 30
    Time Announcement 1051 0.10/min 30

    8.4 The charges stated in this Clause 8 are exclusive of SST.

  9. Limitation of Liability. YTLC shall not be liable for any loss or damage (including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Jaringan Prihatin Service Plan.
  10. Governing Law. This Jaringan Prihatin Service Plan shall be governed by the laws of Malaysia and any dispute shall be submitted to the jurisdiction of the courts in Malaysia.
  11. Modifications.  YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Jaringan Prihatin Service Plan, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party. Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Jaringan Prihatin Service Plan at any time with notice but without any liability or compensation whatsoever.