• Yes | First to 5G
  • Personal
  • Business
  • Learning
ENEnglish
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Shop
      • Mobile Plans
      • Prepaid Plans
      • Postpaid Plans
      • Data & Hotspot Add-Ons
      • First to 5G
      • Wireless Fibre 5G
      • Device-only Plan
      • Bundle Plan
      • Device Plans
      • Infinite+
      • Broadband
      • Home Broadband
      • On-the-go Broadband
      • Existing Customers
      • How-To: Get Databack
  • Infinite+
  • Wireless Fibre 5G
  • Coverage Checker
  • Keep Your Number
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Email Us
      • Facebook Messenger
      • Store Locations
  • Business Solutions
      • Internet Access
      • Yes Biz Wireless Fibre 5G
      • Yes DIA
      • Private Network
      • Yes Dedicated Leased Line
      • Yes 4G VPN
      • Voice Communication
      • Yes SIPconnect
      • Business Telephony System
  • Support
      • Help & Support
      • FAQ
      • Ask Sofia
      • Payment Methods
      • Activate SIM
      • Tools & Services
      • Roadshow Locations
      • Speed Test
      • Supported Devices
      • Track Order
      • Partners
      • Contact Us
      • Talk to Us
Get Started

General Terms and Conditions

  • Global Privacy Policy
  • Anti-Bribery & Corruption Policy
  • Code of Conduct & Business Ethics
  • YES Public WIFI Terms and Conditions
  • Rebates & Rewards Scheme
  • Limited Warranty for Products and Devices
  • Terms of Use of Website
  • Fair Usage Policy
  • Acceptable Use Policy
  • Terms and Conditions of Sale of Chromebook
  • Yes Mobile Apps Terms and Conditions

Ongoing Campaigns & Promotion Terms and Conditions

Ongoing Campaigns (Promotions) Terms and Conditions
  • Pakej Perpaduan Yes Promotion
  • Yes 5G Wi-Fi: Post & Win Contest
  • Yes Mobile Number Portability to Infinite Plans Promotion
  • RM10 Discount for Infinite Plus Promotion
  • Yes Experience Store Lot 10 Contest
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Kasi Up Unlimited Data and Voice Add-On Promotion
  • Pakej Yes Peranti Keluarga Malaysia Promotion Terms and Conditions
  • Kasi Up Postpaid Six (6) months of FREE Internet Programme
  • Pakej Yes Remaja Keluarga Malaysia Promotion Terms and Conditions
  • YES Online Prepaid SIM Card 7GB for Institutions of Higher Learning Learn From Home Programme
  • Yes Mobile Number Portability Promotion
  • LFH Exclusive Deal Monthly 20GB RM20 Data Add-On promotion
  • LFH Exclusive Reload promotion
  • Yes Databack x Shopee Voucher Promotion Terms and Conditions
  • Kasi Up Unlimited and Kasi Up Turbo 5GB Prepaid LTE Data Add-On Promotion
  • YES Kasi Up x Shopee RM1 SIM Plan Promotion Terms and Conditions
Ongoing Campaigns (Campaigns) Terms and Conditions
  • Yes Infinite Plus (Foodpanda) Postpaid Service Plan Programme
  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Experience Yes 5G Wifi
  • Yes Infinite Plus (with upfront payment) Service Plans Programme
  • Infinite Supplementary Line Service Plan Terms and Conditions
  • Yes Wireless Fibre Bundle Service Plan Terms and Conditions
  • Yes Wireless Fibre Service Plan terms and conditions
  • Yes Trade-In Programme
  • Yes Infinite+ Postpaid Service Plans Programme
  • Yes Infinite Postpaid Service Plans Programme
  • Prihatin Special 30GB RM20 Data Add-On
  • Yes FT5G ePemula Service Plan Programme
  • Yes Prihatin Special Unlimited RM15 Add-On Promotion
  • Yes Prepaid FT5G RM15 Service Plan Programme
  • Yes First To 5G Campaign Terms and Conditions
  • Yes FT5G Discover SIM Pack Programme Terms and Conditions
  • Yes FT5G Free Fire SIM Pack Plan Terms and Conditions
  • Reload & Win Campaign Terms and Conditions
  • Learn From Home Free SIM Extension Campaign
  • Learn From Home Free Phone Retention Campaign
  • Jaringan Prihatin Programme Terms and Conditions
  • Yes Kasi Up Refer & Earn Programme
  • Yes x Frog Free SIM Terms and Conditions
  • Yes Welcome Back Campaign Terms and Conditions

Product / Services Terms and Conditions

Prepaid Products/Services Terms and Conditions
  • Yes Travellers SIM Prepaid Plan
  • Kasi Up Prepaid Tourist Plan Terms and Conditions
  • Prepaid Service Terms and Conditions
  • Prepaid Kasi Up LTE SIM Bundle Plan Terms and Conditions
  • Prepaid Kasi Up LTE SIM Plan Terms and Conditions
  • Yes 4G LTE Prepaid Plan Terms and Conditions
  • Prepaid Data Add-On Terms and Conditions
  • Prepaid Hotspot Add-On Terms and Conditions
  • Yes Reload Terms and Conditions
  • Auto Reload and AutoPay
  • Yes Jaringan Prihatin Service Plan Terms and Conditions
  • Yes 4G LTE Airport SIM Prepaid Plan Terms and Conditions
Postpaid Products/Services Terms and Conditions
  • Infinite Postpaid Hotspot Add-On Terms and Conditions
  • Postpaid Data Add-On and Konfem Turbo Terms and Conditions
  • Postpaid Voice Call Minutes Add-On Terms and Conditions
  • Postpaid Hotspot Terms and Conditions
  • Auto Billing Terms and Conditions
  • Postpaid Service Terms and Conditions
  • Postpaid Service Plan Terms and Conditions
  • LFH 2GB Teachers Data Plan
  • Yes Jaringan Prihatin Postpaid Service Plan Terms and Conditions
Broadband Terms and Conditions
  • NUTP Huddle XS Bundle Plan Terms and Conditions
  • Yes 4G Broadband Bundle Plans Terms and Conditions
  • Fixed Wireless Internet Service
  • FIZ 2 LTE Service Plans Terms and Conditions
  • Yes Speedzy 2 Service Plans Terms and Conditions
  • Yes 4G Home 2 LTE Service Plans Terms and Conditions
  • YES Terragraph Plan Terms and Conditions
Yes Online Store Terms and Conditions
  • Terms of Delivery
  • Yes Online Terms and Conditions on Online Purchase
Roaming Terms and Conditions
  • Roaming Service
  • Home
  • Docs
  • Terms & Conditions
  • Product / Services Terms and Conditions
  • Prepaid Products/Services Terms and Conditions
  • Yes Reload Terms and Conditions

Yes Reload Terms and Conditions

Last updated: 16th October2020

  1. Yes Reload.
    Yes Reload. The purchase and/or use of Yes Reload is subject to these Yes Reload Terms and Conditions and all other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc (collectively referred to as the “Prepaid T&Cs”). By Your purchase and/or use of the Yes Reload, You acknowledge that You have read and understood the Prepaid T&Cs and agree that they are binding between You and YTL Communications Sdn Bhd (Company No.200701035605 (793634-V))
  2. Conflict between the Terms and Conditions .
    In the event of any conflict between these Yes Reload Terms and Conditions and any other applicable terms and conditions relating to the provision of prepaid service found @ www.yes.my/tnc, these Yes Reload Terms and Conditions shall prevail to the extent of any such inconsistency. For clarity, words in capital not defined herein shall have the same meaning ascribed to in the Prepaid Service Terms and Conditions found @ www.yes.my/tnc.
  3. Yes Reload.
    You may purchase any of the Yes Reload denomination as more specifically listed in Column (A) of the table below. Upon Your successful purchase and activation of the Yes Reload, the corresponding Yes Credits stated in Column (B) of the table below will be credited into Your Prepaid Service account:

    Yes Reload Denomination
    (A)
    Yes Credit
    (B)
    Account Validity Period
    (C)
    RM5 RM5 10 days
    RM10 RM10 20 days
    RM15 RM15 30 days
    RM20 RM20 40 days
    RM30 RM30 60 days
    RM40 RM40 80 days
    RM50 RM50 100 days
    RM100 RM100 200 days
  4. Account Validity Period.
    4.1 The Account Validity Period of Your Prepaid Service account stated in Column (C) of the table above is based on the Yes Reload denomination purchased by You and shall be effective on the date of purchase of the Yes Reload denomination.
    4.2 If You purchase multiple Yes Reload, Your Account Validity Period will be extended accordingly based on the last Yes Reload successful purchase date. For example, if Your Account Validity Period ends on 30 September 2020, and on 25 September 2020 You had purchased a Yes Reload and again on 28 September 2020, You had purchased another Yes Reload, in such instance, Your Account Validity Period will be extended to 27 October 2020 based on the Yes Reload purchased by You on 28 September 2020.
  5. Use of Yes Credits for Airtime and Internet Data.
    5.1 During the Account Validity Period, You may:
    (a) use the airtime in Yes Credits to make voice calls and send SMS. In such instance, We will deduct from the Yes Credits available in Your Prepaid Service account an amount equivalent to the value of airtime used by You to make such voice calls and send SMS based on the applicable rates. Please refer to www.yes.my on the applicable voice calls and SMS rates.
    (b) use the Yes Credits to purchase any of the Prepaid Data Add-On. Please refer to the Prepaid Data Add-On Terms and Conditions @ www.yes.my/tnc/products-services-tnc on the Prepaid Data Add-On rate offerings.
  6. Laws. These Yes Reload Terms and Conditions shall be governed by the laws of Malaysia.
  7. Right to change. Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.

Just say Yes!

Join our mailing list to get our best & latest deals directly to your email inbox. You'll never miss out again

*
*

Get The MyYes App

Plans & Pricing

  • Prepaid Plans
  • Postpaid Plans
  • Free Plans
  • Data Add-Ons
  • On-the-go Broadband
  • Home Broadband

Explore

  • Keep Your Number
  • Databack
  • Partners
  • Roaming
  • Dealers

Tools

  • Device Manuals
  • Coverage
  • Speed Test

Company

  • About Us
  • Terms & Conditions
  • Privacy Policy

Help

  • FAQ
  • Ask Sofia
  • Email Us
  • Facebook Messenger
  • Visit Our Store

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)