Prepaid Voice Call Minutes Add-On

  1. What is Prepaid Voice Call Minutes Add-On?
    The Prepaid Voice Call Minutes Add-On enables you to enjoy additional voice call minutes at lowest rate. Terms and conditions apply.
  2. What are the offerings under the Prepaid Voice Call Minutes Add-On?
    The offerings under the Prepaid Voice Call Minutes Add On are as stated below:
     

    Prepaid Data Add-on types Price Duration (mins) Prepaid Voice Call Minutes Add-On Validity Period Account Validity Period*
    Prepaid Voice Pack 500mins RM 10 500 minutes of Off-net Calls 30 Days –
    Prepaid Voice Pack 1000mins RM 20 1000 minutes of Off-net Calls 30 Days –

    *Please take note that Your Account Validity Period will not be extended if You purchase any of the Prepaid Voice Call Minutes Add-on.

  3. How can I purchase Prepaid Voice Call Minutes Add-On?
    You can purchase the Voice Call Minutes Add-On via any of the following channels:-
    (a) MyYes app;
    (b) YES Stores/Kiosks; and
    (c) Authorised YES Retail Partner outlets
  4. Can I check my Prepaid Voice Call Minutes balance?
    You may check your Prepaid Voice Call Minutes balance through the MyYes app.
  5. What happens to any balance Voice Call Minutes from the Prepaid Voice Call Minutes Add-On which remains unutilised at the expiry of the Prepaid Voice Call Minutes Add-On Validity Period?
    Any unutilised Voice Call Minutes in the Prepaid Voice Call Minutes Add-On will be forfeited upon expiry of the Prepaid Voice Call Minutes Add-On Validity Period.
  6. What happens when I finish the Voice Call Minutes allocation under the Prepaid Voice Call Minutes Add-On?
    You will not be able to use your Voice Call Minutes service once you have fully utilised the Voice Call Minutes allocated under the Prepaid Voice Call Minutes Add-On during the Prepaid Voice Call Minutes Add-On Validity Period. Please purchase any of the Prepaid Voice Call Minutes Add-Ons to continue to enjoy the Voice Call service.
  7. If I have purchased multiple Voice Call Minutes Add-Ons, which Voice Call quota will be consumed first?
    If you have purchased multiple Voice Call Minutes add-ons, Voice Call Minutes allocated under any of the Voice Call Minutes add-ons which expires first will be deducted first.