• Yes | First to 5G
  • Peribadi
  • Bisnes
  • Pembelajaran
BMBahasa Malaysia
  • English
  • Bahasa Malaysia
Yes | First to 5G
  • Shop
      • Pelan Mudah Alih
      • Pelan Prabayar
      • Pelan Pascabayar
      • Tambahan Data & Hotspot
      • Juara 5G
      • Wireless Fibre 5G
      • Device-only Plan
      • Bundle Plan
      • Pelan Peranti
      • Infinite+
      • Jalur Lebar
      • Jalur Lebar Kediaman
      • Jalur Lebar On-the-go
      • Pelanggan Sedia Ada
      • Cara: Dapatkan Databack
  • Infinite+
  • Wireless Fibre 5G
  • Liputan
  • Kekalkan Nombor Telefon Anda
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • Soalan Lazim
      • Tanya Sofia
      • Kaedah Pembayaran
      • Aktifkan SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Emel Kami
      • Facebook Messenger
      • Lokasi Kedai
  • Solusi Bisnes
      • Akses Internet
      • Yes Soho
      • Yes DIA
      • Rangkaian Peribadi
      • Talian Pajak Berdedikasi Yes
      • Yes 4G VPN
      • Komunikasi Suara
      • Yes SIPconnect
      • Sistem Telefoni Bisnes
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • Soalan Lazim
      • Tanya Sofia
      • Kaedah Pembayaran
      • Aktifkan SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
Mari Mulakan

Juara 5G

  • Juara 5G
  • Pelan FT5G Yes Prabayar
  • Pelan FT5G Yes Pascabayar
  • Peranti 5G
  • Pertukaran Pelan 4G ke FT5G
  • YES FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Program Pelan Perkhidmatan Pascabayar Yes Infinite+
  • Program Pelan Perkhidmatan Pascabayar Yes Infinite
  • Pelan Perkhidmatan Talian Tambahan Infinite
  • Pertukaran Pelan Ke Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Pelan Perkhidmatan Bundel Jalur Lebar Wayarles Yes
  • Pelan Perkhidmatan Jalur Lebar Wayarles Yes

Pelan

Pelan Pascabayar
  • Program Internet PERCUMA Enam (6) bulan Pascabayar Kasi Up
  • Pelan Perkhidmatan Pascabayar Kasi Up
  • Data Tambahan untuk Pascabayar Yes
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
    • Pascabayar Add-On Hotspot
Pelan Prabayar
  • Yes Travellers SIM Prepaid Plan
  • Pek Permulaan YES 4G LTE Prabayar
  • Pelan Prabayar Yes LTE OKU
  • Pelan Prabayar Kasi Up LTE SIM
  • Data Tambahan untuk Prabayar Yes
    • Tambah Nilai
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Data Tambahan Prabayar
    • Hotspot Add-On Prabayar
    • Kasi Up Unlimited dan Kasi Up Turbo 5GB
Jalur Lebar
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • Pelan Pascabayar YES Jaringan Prihatin
  • YES Prihatin x Ganjaran Pulangan Tunai Shopee
  • Pelan YES Jaringan Prihatin
  • Pembatalan Subsidi Jaringan Prihatin
  • Penukaran Pelan & Penyedia Perkhidmatan
  • Pendaftaran & Penebusan
  • Kelayakan
  • Soalan Lazim – Umum

Kempen / Promosi

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Promosi Pakej Yes Remaja Keluarga Malaysia
  • Kempen Sambungan SIM Percuma Belajar Dari Rumah
  • Kempen Pengekalan Telefon Percuma Belajar Dari Rumah
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x SIM Percuma Frog
Promosi Yes Shopee
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Promosi Pelan SIM Prabayar Yes Kasi Up x Shopee
  • Pelan Prabayar Bundel SIM Kasi Up LTE

General

Tentang Yes
  • ID Yes, Nombor Yes & Kata Laluan
  • Soalan Lazim Umum
Bil & Kaedah Tambah Nilai
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • e-Wallet
  • Pembayaran Atas Talian Yes
Roaming & IDD
  • Perkhidmatan Dial Terus Antarabangsa (IDD)
  • Data Roaming
  • Perkhidmatan Perayauan Antarabangsa (Pascabayar)
Peranti Yes
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • Mengenai Pengecasan dan Penggunaan Telefon Pintar Yes
  • Waranti dan Penggantian
YesCare
  • YesCare
Kedai Atas Talian Yes
  • Pengiriman dan Penghantaran
  • Pembelian

Inisiatif Belajar Dari Rumah

  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES
  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES untuk Institusi Pelajaran Tinggi

Cara Untuk Mengaktifkan SIM Baru Yes

  • Cara Untuk Mengaktifkan SIM Baru YES

Perusahaan

  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service
  • YES Terragraph Plan
  • YES DIA (Akses Internet berdedikasi)
  • YES Broadband (Jalur Lebar)
  • YES DLL (Talian Pajakan Berdedikasi)

Rujuk dan Jana

  • Rujuk & Jana

Bertukar Ke Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Pertukaran Talian Ke Yes

Databack

  • Promosi Baucar Yes Databack x Shopee

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • Soalan Lazim
  • Perusahaan

YES Terragraph Plan

Transfer and Transition

  1. Why is there a transfer of my current contract from YTL Broadband to YTL Communications?
    YTL Broadband is transferring all contracts under the Terragraph Network technology to YTL Communications who are better equipped to support and maintain the services for our customers (“Transfer”).
  2. Do I need to re-register with YTL Communications?
    No, to facilitate a seamless transfer to YTL Communications, YTL Broadband will transfer your particulars to YTL Communications under the YTL Group Privacy Policy. If you would like to update your contact particulars, if it is before 1 January 2022, please contact YTL Broadband customer care, but if it is after 1 January 2022, you can contact the YesCare customer centre. The details are in the Transfer Notice sent to you.
    We will however, need you to sign an agreement to ensure that you agree to the transfer to YTL Communications. Our representatives will be in touch with you in the month of December 2021 to sign the Novation Agreement.
  3. Do I need to pay for this Transfer?
    No, you will not be charged for this Transfer.
  4. Will there be any change of equipment at my premises?
    No, there will not be any equipment change apart from upgrades necessary to provide a better service to you.
  5. Will I be charged for these upgrades?
    No, there will not be any charges for upgrades to the network by YTL Communications.
  6. Who should I call if there are problems with my service?
    From 1 January 2022, you may contact YTL Communication’s customer service, YesCare at 6018-3330000 or email at yescare@yes.my. You can also receive support from the MyYes app downloadable from any app store. If it is before 1 January 2022, you should contact YTL Broadband’s customer service.Additional Plans


  7. My neighbour is interested in subscribing to your service, who should they call?
    You may contact our customer service, YesCare at 6018-3330000 or email at yescare@yes.my. The services are subject to areas within the network coverage.
  8. Do I have other options to upgrade my current plan?
    After 1 January 2022, you can make an application to upgrade your plan. We currently have 2 packages:
    a. 50Mbps @ RM99 per month
    b. 100Mbps @ RM119 per month
    You will have to visit our nearest Yes store and fill up a service upgrade request form.
  9. Will I be tied to any minimum contract period?
    If you continue with your existing plan from YTL Broadband, you will not be tied to any minimum contract period. Any plan upgrades will not be subject to any minimum contract period if you continue with the services.
  10. What happens to my voice plan?
    Yes, we will honour the existing voice plan for customers who subscribed to it under YTL Broadband. However, for any new contract registrations who are not existing customers, the voice plan will not be available until further notice.Billing and Payment


  11. Can my auto-billing be transferred from YTL Broadband to YTL Communications?
    No, your auto-billing details cannot be transferred because it requires your authorisation to your bank. You will need to authorise your bank to allow auto-billing with YTL Communications. If you sign-up for auto-billing with YTL Communications, you may be eligible to auto-billing rebates subject to the auto-billing terms and conditions on our website www.yes.my/tnc/products-services-tnc
  12. Who do I pay my bills to?
    All bill payments after January 2022 should be paid to YTL Communications.
  13. What will happen if I accidentally pay my January 2022 bill to YTL Broadband instead of YTL Communications?
    To facilitate and make this a seamless transition, YTL Broadband will coordinate to forward that bill payment to YTL Communications. However, you should change your payment method to YTL Communications after that to avoid complications.
    To check for your bills from January 2022 onwards, use your Yes ID to login to the MyYes App or on the Yes website. You can also make payments through the MyYes App and Yes website. Please check your Notice for all the available payment channels under Yes.
  14. How will I know my account details after the transfer?
    Your account details will be transferred from YTL Broadband to YTL Communications after 1 January 2022. In December 2021, YTL Broadband will send you a closing statement for you to settle all outstanding payments with YTL Broadband. You will still have to pay for all services throughout this period, otherwise, it will be carried forward to YTL Communications.
  15. What if I don’t settle my outstanding accounts with YTL Broadband?
    Your accounts are transferred from YTL Broadband to YTL Communications. If you fail to pay your previous bills to YTL Broadband, YTL Communications reserves the right to suspend your account until payments are made, or terminate your account based on YTL Communication’s Fixed Wireless Internet Services terms and conditions.
  16. Can I settle all my outstanding amounts after 1 January 2022 to YTL Communications?
    Yes you can. As long as you make payment for all your outstanding amounts, YTL Broadband and YTL Communications will coordinate to balance your accounts. But all bills after 1 January 2022 should be paid to YTL Communications moving forward.

Katakan Yes!

Sertai senarai mel kami untuk dapatkan tawaran terbaik & terkini terus ke inbox emel anda. Anda tidak akan terlepas lagi!

*
*

Dapatkan Applikasi MyYes

Pelan & Perhargaan

  • Pelan Prabayar
  • Pelan Pascabayar
  • Pelan Percuma
  • Tambahan Data & Hotspot
  • Jalur Lebar On-the-go
  • Jalur Lebar Kediaman

Tinjau

  • Kekalkan Nombor Telefon Anda
  • Cara: Dapatkan Databack
  • Usahasama Strategik
  • Perayauan

Peralatan

  • Manual Peranti
  • Liputan
  • Ujian Kelajuan

Info Syarikat

  • Tentang Kami
  • Terma & Syarat
  • Polisi Data Peribadi

Bantuan

  • Soalan Lazim
  • Tanya Sofia
  • Emel Kami
  • Facebook Messenger
  • Kunjungi Kami

POWERED BY YTL, YTL Communications Sdn. Bhd. (793634-V)