Yes 5G Wireless Broadband Flexi Postpaid Service Plan

  1. What is Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    The Yes 5G Wireless Broadband Flexi Postpaid Service Plan launched by Yes, this plan offers customers unlimited 5G data with uncapped speed to power your home or anywhere you are. It is a plan that lets you pay as you go with no contract.
  2. What are the service offerings under Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    The rate offerings under the Yes 5G Wireless Broadband Flexi Postpaid Service Plan are as follows:

    Plan Name Yes 5G Wireless Broadband Flexi
    Monthly Commitment Fee RM58.00 (+RM3.48 SST)
    Contract –
    Data (5G) Unlimited
    (uncapped speed)
    (shared Hotspot)
    Data (4G) 100GB
    (uncapped speed)
    (shared Hotspot)
    Plan Advance Payment RM58.00 (RM61.48 including SST)
    (to be credited to the Subscriber’s initial bill)
    Total Payment Upon Registration RM58.00 (RM61.48 including SST)
  3. Will I be bound by any contract period if I subscribe to Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    No, you will not be subjected to any contract period when you subscribe to the Yes 5G Wireless Broadband Flexi Postpaid Service Plan.
  4. Is there any end date for me to sign up for Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    The Yes 5G Wireless Broadband Flexi Postpaid Service Plan will commence on 25th August 2023 and continue until further notice.
  5. How can I subscribe to the Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    You may subscribe to Yes 5G Wireless Broadband Flexi Postpaid Service Plan through the following channels:
    (a) Yes website @yes.my;
    (b) MyYes app;
    (c) Yes Stores/ kiosk; and
    (d) Yes Authorised Dealers
  6. How many Yes 5G Wireless Broadband Flexi Postpaid Service Plans can I subscribe to?
    You may subscribe to one or more Yes 5G Wireless Broadband Flexi Postpaid Service Plans provided always that you do not have, in the aggregate, more than fifteen (15) postpaid service accounts with Yes.
  7. Does the Yes 5G Wireless Broadband Flexi Postpaid Service Plan come with a voice or SMS service?
    This plan does not support calls and SMS. The Yes 5G Wireless Broadband Flexi Postpaid Service Plan is for data usage only.
  8. I have received my 5G-enabled SIM Card. How do I activate my SIM card?
    Please refer to How to activate SIM for more information. Please follow the on-screen steps.
  9. When can I activate the SIM Card which I receive under this Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    You must activate the SIM Card within thirty (30) days from the date you receive the SIM Card.
  10. What happens if I don’t activate the SIM Card at any time during the SIM Activation Period?
    Your SIM Card will expire automatically and your Service account will be terminated accordingly if you don’t activate your SIM Card within the SIM Activation Period. In such instance, any payment made by you, including the Commitment Fee and any deposit will be forfeited and no refund will be made to you.
  11. Am I allowed to choose a Yes Mobile Number if I subscribe to Yes 5G Wireless Broadband Flexi Postpaid Service Plan?
    We will assign the Yes Mobile Number Yes 5G Wireless Broadband Flexi Postpaid Service Plan once you have activated your SIM Card via MyYes.
  12. What happens if I do not fully utilise my internet data under the hotspot data capacity allocation?
    Any internet data under the hotspot data capacity allocation which remains unutilised in a relevant Billing Cycle will be deemed as unutilised and cannot be carried forward to the succeeding Billing Cycle.
  13. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.