• Yes | First to 5G
  • Peribadi
  • Bisnes
  • Pembelajaran
BMBahasa Malaysia
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  • Bahasa Malaysia
Yes | First to 5G
  • Shop
      • Pelan Mudah Alih
      • Pelan Prabayar
      • Pelan Pascabayar
      • Tambahan Data & Hotspot
      • Juara 5G
      • Wireless Fibre 5G
      • Device-only Plan
      • Bundle Plan
      • Pelan Peranti
      • Infinite+
      • Jalur Lebar
      • Jalur Lebar Kediaman
      • Jalur Lebar On-the-go
      • Pelanggan Sedia Ada
      • Cara: Dapatkan Databack
  • Infinite+
  • Wireless Fibre 5G
  • Liputan
  • Kekalkan Nombor Telefon Anda
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • Soalan Lazim
      • Tanya Sofia
      • Kaedah Pembayaran
      • Aktifkan SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
      • Emel Kami
      • Facebook Messenger
      • Lokasi Kedai
  • Solusi Bisnes
      • Akses Internet
      • Yes Soho
      • Yes DIA
      • Rangkaian Peribadi
      • Talian Pajak Berdedikasi Yes
      • Yes 4G VPN
      • Komunikasi Suara
      • Yes SIPconnect
      • Sistem Telefoni Bisnes
  • Dapatkan Bantuan
      • Bantuan & Sokongan
      • Soalan Lazim
      • Tanya Sofia
      • Kaedah Pembayaran
      • Aktifkan SIM
      • Peralatan & Perkhidmatan
      • Lokasi Roadshow
      • Ujian Kelajuan
      • Peranti Disokong
      • Semak Pesanan
      • Usahasama Strategik
      • Hubungi Kami
Mari Mulakan

Juara 5G

  • Juara 5G
  • Pelan FT5G Yes Prabayar
  • Pelan FT5G Yes Pascabayar
  • Peranti 5G
  • Pertukaran Pelan 4G ke FT5G
  • YES FT5G Discover SIM Pack Programme
  • Yes FT5G Free Fire SIM Pack Plan

Infinite+

  • Program Pelan Perkhidmatan Pascabayar Yes Infinite+
  • Program Pelan Perkhidmatan Pascabayar Yes Infinite
  • Pelan Perkhidmatan Talian Tambahan Infinite
  • Pertukaran Pelan Ke Yes Infinite+

Yes Wireless Fibre

  • Yes Wireless Fibre CNY Promo Family Bundle Service Plan
  • Pelan Perkhidmatan Bundel Jalur Lebar Wayarles Yes
  • Pelan Perkhidmatan Jalur Lebar Wayarles Yes

Pelan

Pelan Pascabayar
  • Program Internet PERCUMA Enam (6) bulan Pascabayar Kasi Up
  • Pelan Perkhidmatan Pascabayar Kasi Up
  • Data Tambahan untuk Pascabayar Yes
    • Infinite Postpaid Hotspot Add-On
    • Postpaid Data Add-On and Konfem Turbo
    • Postpaid Hotspot Add-On
    • Pascabayar Add-On Hotspot
Pelan Prabayar
  • Yes Travellers SIM Prepaid Plan
  • Pek Permulaan YES 4G LTE Prabayar
  • Pelan Prabayar Yes LTE OKU
  • Pelan Prabayar Kasi Up LTE SIM
  • Data Tambahan untuk Prabayar Yes
    • Tambah Nilai
    • Prihatin Special 30GB RM20
    • Yes Prihatin Special Unlimited RM15
    • Prepaid Voice Call Minutes Add-On
    • Data Tambahan Prabayar
    • Hotspot Add-On Prabayar
    • Kasi Up Unlimited dan Kasi Up Turbo 5GB
Jalur Lebar
  • Broadband Warranty & Replacement
  • Broadband On The Go
  • Broadband Home
Jaringan Prihatin
  • Pelan Pascabayar YES Jaringan Prihatin
  • YES Prihatin x Ganjaran Pulangan Tunai Shopee
  • Pelan YES Jaringan Prihatin
  • Pembatalan Subsidi Jaringan Prihatin
  • Penukaran Pelan & Penyedia Perkhidmatan
  • Pendaftaran & Penebusan
  • Kelayakan
  • Soalan Lazim – Umum

Kempen / Promosi

  • RM10 Discount for Infinite Plus Promotion
  • Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme
  • Yes Trade-In Programme
  • Kasi Up Unlimited Data and Voice Add-on Promotion
  • YES FT5G ePemula Service Plan
  • Pakej Yes Peranti Keluarga Malaysia Promotion
  • YES Prepaid FT5G RM15 Plan Programme
  • Promosi Pakej Yes Remaja Keluarga Malaysia
  • Kempen Sambungan SIM Percuma Belajar Dari Rumah
  • Kempen Pengekalan Telefon Percuma Belajar Dari Rumah
  • NUTP Free SIM
  • NUTP Huddle XS Bundle Plan
  • YES x SIM Percuma Frog
Promosi Yes Shopee
  • Yes Infinite Discover Postpaid Service Plan one (1) month of Free Internet Promotion
  • Promosi Pelan SIM Prabayar Yes Kasi Up x Shopee
  • Pelan Prabayar Bundel SIM Kasi Up LTE

General

Tentang Yes
  • ID Yes, Nombor Yes & Kata Laluan
  • Soalan Lazim Umum
Bil & Kaedah Tambah Nilai
  • AutoPay
  • Banking Channels – JomPAY
  • Internet Banking
  • e-Wallet
  • Pembayaran Atas Talian Yes
Roaming & IDD
  • Perkhidmatan Dial Terus Antarabangsa (IDD)
  • Data Roaming
  • Perkhidmatan Perayauan Antarabangsa (Pascabayar)
Peranti Yes
  • Yes 5G Infinite Gateway
  • Yes Huddle XS LTE
  • Yes Zoom LTE
  • Mengenai Pengecasan dan Penggunaan Telefon Pintar Yes
  • Waranti dan Penggantian
YesCare
  • YesCare
Kedai Atas Talian Yes
  • Pengiriman dan Penghantaran
  • Pembelian

Inisiatif Belajar Dari Rumah

  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES
  • Program Pendidikan Atas Talian Prabayar SIM 7GB YES untuk Institusi Pelajaran Tinggi

Cara Untuk Mengaktifkan SIM Baru Yes

  • Cara Untuk Mengaktifkan SIM Baru YES

Perusahaan

  • YES 4G-VPN
  • YES SIPconnect
  • YES Cloud PBX
  • YES Converged Service
  • YES Terragraph Plan
  • YES DIA (Akses Internet berdedikasi)
  • YES Broadband (Jalur Lebar)
  • YES DLL (Talian Pajakan Berdedikasi)

Rujuk dan Jana

  • Rujuk & Jana

Bertukar Ke Yes

  • Yes Mobile Number Portability to Infinite Plans Promotion
  • Pertukaran Talian Ke Yes

Databack

  • Promosi Baucar Yes Databack x Shopee

MCMC Anti Scam

  • MCMC Anti Scam
  • Home
  • Docs
  • Soalan Lazim
  • Kempen / Promosi

Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme

  1. What is Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    The Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme (“Programme”) is a time limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans programme launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”). *Terms and conditions apply.
  2. Where can I purchase the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    You can purchase any of Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme at any of our Yes Stores/Kiosk or through our Yes dealers.
  3. What are the service offerings under Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    For more information on the service and rate offerings, kindly refer to my.
  4. Is there any contract period if I subscribe to Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card.
  5. Can I change my existing line to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Please contact Our yescare@yes.myfor further details. Alternatively you can download the MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.
  6. What is the minimum age requirement to subscribe to the Yes Infinite Plus (with upfront payment) Postpaid Plans Programme?
    You must be 18 years of age and above before you can subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme.
  7. As a foreigner, can I subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, you can subscribe to any of our Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme. However, there will be a deposit of RM200 which is applicable for each rate offerings under the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme and payable upon registration.
  8. What happens if I do not fully utilise my Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  9. What happens if I fully utilise the Data Capacity Allocation during any Billing Cycle?
    You can still enjoy access to the Internet but at a stifled speed of up to 512kbps. To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Data Add-Ons through the MyYes app.
  10. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to how to activate SIMfor more information.
  11. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM Card for Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  12. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roamingfor more details.
  13. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  14. Can I keep my existing other telco mobile number on a Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can port your existing mobile number into your Yes Infinite Plus (with upfront payment) Postpaid Service Plan after activation of the 5G-enabled SIM Card. Please refer https://www.yes.my/keep-your-number/for more information.
  15. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Plus (with upfront payment) Postpaid Service account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Infinite Plus (with upfront payment) Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  16. I just signed up for a Yes Infinite Plus (with upfront payment) plan and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes Infinite Plus (with upfront payment) plan is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  17. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  18. Can I change my existing Yes Service Plan to Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can.
  19. Can I upgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite Plus (with upfront payment) Postpaid Service Plan is allowed during the contract period.
  20. Can I downgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment.
  21. Will there be any charges imposed if I terminate my Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme before the end of the Contract Period?
    Yes, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  22. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service for more information.
  23. I have not received my device, whom shall I contact?
    You may check your order status at https://site.yes.my/trackorderor you can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  24. My parcel is damaged, whom shall I contact?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYesapp and chat with our Chatbot Sofia.
  25. What if I have any other questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.

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Pelan & Perhargaan

  • Pelan Prabayar
  • Pelan Pascabayar
  • Pelan Percuma
  • Tambahan Data & Hotspot
  • Jalur Lebar On-the-go
  • Jalur Lebar Kediaman

Tinjau

  • Kekalkan Nombor Telefon Anda
  • Cara: Dapatkan Databack
  • Usahasama Strategik
  • Perayauan

Peralatan

  • Manual Peranti
  • Liputan
  • Ujian Kelajuan

Info Syarikat

  • Tentang Kami
  • Terma & Syarat
  • Polisi Data Peribadi

Bantuan

  • Soalan Lazim
  • Tanya Sofia
  • Emel Kami
  • Facebook Messenger
  • Kunjungi Kami

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