Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme

  1. What is Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    The Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme (“Programme”) is a time limited device and postpaid plan bundle promotion where an eligible subscriber subscribes to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans programme launched by YTL Communications Sdn Bhd (Company No. 200701035605 (793634-V)) (“YTLC”). *Terms and conditions apply.
  2. Where can I purchase the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    You can purchase any of Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme at any of our Yes Stores/Kiosk or through our Yes dealers.
  3. What are the service offerings under Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    For more information on the service and rate offerings, kindly refer to yes.my.
  4. Is there any contract period if I subscribe to Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, a contract period of 36 months will apply commencing from the date of activation of the SIM Card.
  5. Can I change my existing line to a Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Please contact Our yescare@yes.my for further details. Alternatively you can download the MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.
  6. What is the minimum age requirement to subscribe to the Yes Infinite Plus (with upfront payment) Postpaid Plans Programme?
    You must be 18 years of age and above before you can subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme.
  7. As a foreigner, can I subscribe to any of the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme?
    Yes, you can subscribe to any of our Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme. However, there will be a deposit of RM200 which is applicable for each rate offerings under the Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme and payable upon registration.
  8. What happens if I do not fully utilise my Hotspot Data Capacity Allocation?
    At the expiry of each Billing Cycle, any balance unutilised Internet data in the Data Capacity Allocation in a particular Billing Cycle will not be carried forward to the succeeding Billing Cycle.
  9. What happens if I fully utilise the Hotspot Data Capacity Allocation during any Billing Cycle?
    To continue enjoying the Internet service at a faster speed, you may purchase Postpaid Hotspot Add-Ons through MyYes app.
  10. I have received my 5G-enabled SIM Card, how do I activate my SIM card?
    Please refer to how to activate SIM for more information.
  11. Do I need to activate the SIM card immediately upon receipt, or can I do so at a later time?
    Upon receiving the SIM Card for Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme, you are required to perform a one-time activation of the SIM Card within seven (7) days from the date you receive the SIM Card. Failing to do so will result in the SIM Card being automatically activated after seven (7) days from the date you receive the SIM Card.
  12. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at https://www.yes.my/roaming for more details.
  13. Do I still get free unlimited voice calls when I am calling someone outside of Malaysia?
    No, the free unlimited voice calls do not apply to IDD Services, as such, charges will be imposed if you call someone outside of Malaysia. Please refer to the rates published at https://www.yes.my/roaming for more details.
  14. Can I keep my existing other telco mobile number on a Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can port your existing mobile number into your Yes Infinite Plus (with upfront payment) Postpaid Service Plan after activation of the 5G-enabled SIM Card. Please refer https://www.yes.my/keep-your-number/ for more information.
  15. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Plus (with upfront payment) Postpaid Service account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Infinite Plus (with upfront payment) Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  16. I just signed up for a Yes Infinite Plus (with upfront payment) plan and already made a payment before, why do I immediately have an outstanding bill on my MyYes account?
    The initial payment that you made when you signed up for a Yes Infinite Plus (with upfront payment) plan is a one-time charge that will be rebated in your first bill cycle. However, your bill cycle only start once you have gone through the SIM activation process. If your account activation is done within the bill cycle, your bill will be pro-rated.
  17. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  18. Can I change my existing Yes Service Plan to Yes Infinite Plus (with upfront payment) Postpaid Service Plan?
    Yes, you can.
  19. Can I upgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment. Unfortunately, no plan upgrade or conversion of your Yes Infinite Plus (with upfront payment) Postpaid Service Plan is allowed during the contract period.
  20. Can I downgrade my Yes Infinite Plus (with upfront payment) Postpaid Service Plan within the contract period?
    Not at the moment.
  21. Will there be any charges imposed if I terminate my Yes Infinite Plus (with upfront payment) Postpaid Service Plans Programme before the end of the Contract Period?
    Yes, you shall be subjected to Early Termination Charges (ETC) for the remainder of the Contract Period from the termination date.
  22. Where can I get more information about the smartphone such as specification, repairs, replacements and warranties?
    You may refer to the manufacturer’s official website or contact their customer service for more information.
  23. I have not received my device, whom shall I contact?
    You may check your order status at https://site.yes.my/trackorder or you can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  24. My parcel is damaged, whom shall I contact?
    You can contact yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  25. What if I have any other questions not addressed in this FAQ?
    You can send your questions to yescare@yes.my. Alternatively you can download MyYes app from the Android Play Store, Huawei AppGallery or the Apple App Store to submit your questions via MyYes app, chat with our Chatbot Sofia and Yes customer advocate directly.